eMart Solutions - old.nasscom.inold.nasscom.in/sites/default/files/Corporate Presentation - Emart... · FirstHive TM Technology Microsite •Database Management •Points Management

Private & Confidential – All rights reserved by Emart Solutions India Pvt. Ltd.

eMart Solutions

Powering Multi Channel Loyalty


The Journey so far

The best is yet to come

eMart Solutions is incorporated

‘Most promising startup’

Presence across 3 sectors

First Fortune 500 client

2009

2014

2010

2011

2012

2013




20th Fortune 500 client


Few Clients we work with


Leadership Team

Sudeep Kumar

VP - WorldSwipe15+ years of work experiencein consulting & designingstrategic programs with highcompetency in creating &managing all marketingchannels for multiple clients.

Sanjaya Sarangi

VP – Products & Technology

Srikanth Chunduri

Co founder and COO

Aditya Bhamidipaty

Co founder and CEO

B.Tech JNTU, MBA IIM-Ahmedabad; 11 years of experience in the retail, technology & marketing

B.Tech IIT-M, MBA Duke USA; 10 years of experience in

Marketing & Corporate Strategy

B.E from NIT-Rourkela; 14 years of technology experience

Vishal Sukheja

AVP - MarketingMBA from SIBM, PuneCross functional expertiseacross telecom, IT, services,and products

Jagan D

AVP – Customer Service

Darayus Bacha

AVP - CSM

Manish Ketkar

AVP - Finance

C.A. with expertise across taxation, audit, statutory

compliances, and treasury management

MBA in Marketing with 20+ years of client servicing

experience for some of the largest Indian and international

brands

Over a decade of customer service experience across large

operation centres


Board of Advisors

Sunder Velamuri J. Krishna Prasad

B Shandilya Sridar Iyengar

`

3 decades of technology experience, currently Director of Marketing at

Intel Corporation, USA

CA & 3 decades experience in financial, CFO in multiple firms

including bharat-matrimony.

CA & serves on the Board of various companies in India and the United States. He retired as

the Partner-in-Charge of KPMGs Global Business

Practice.

Banking IndustryVeteran with 40 years of experience in various roles in Canara Bank. Retired as General Manager - Information Technology,

Canara Bank. Senior Domain Expert - IDRBT.

Arvind Sharma

Prof. R Srinivasan

`

IIM- A MBA with over 3 decades of experience in the advertising and

marketing industry

IIM –A FPM, PGDFM IIFM, Bhopal, Expert in Corporate

Strategy and Policy


What we do

Consumer Loyalty Employee Incentive Channel Loyalty


Consumer Loyalty

• Social Media & Mobile Apps (Consumer Engagement Programs)

• Sampling Programs (Trial Programs)

• Customer Activation & Re-activation Programs

• Consumer Loyalty & Incentive Programs


Boost Customer loyalty by Personalized Experience

Seamless Data Capture at various channels

&Dynamic, Real Time,

Tagged Storage

Identifying most valuable data and touch points

and Analyzing customer behavior

Enhance brand experience through omni-channel

approach

Purchase increases as customer receives

personalized, relevant content from its favorite

brand

We help you turn data into revenue

Customer Life Time value increases

Customer Retention and Increased Revenue for the Brand

Internet

Mobile

eMail

Call Center

Location

Coordinated cross channel

marketing strategies

Customer


Channel Loyalty

• Partner Loyalty & Engagement

• Key Store Programs

• Modern Trade Promotions

• Distributor Incentive & Engagement Programs

• Integrated POS Sales & Promotion

• Mobile Application


Employee Incentive

• Internal Sales Performance Incentives

• Process & Training based

• Incentive/Engagement Programs

• Extended Sales Team & Agent Loyalty Incentive Programs


Our Loyalty Solution Components

Consulting

Program Design

Best Practices Incorporation

Data Analytics & Customer

Segmentation

FirstHiveTM

Technology

Microsite

• Database Management

• Points Management

• Earn Logic & Burn Logic

Reports & Analytics

Communication

Customer Care

Toll Free/SMS/IVR

Integration

Engagement Module

Promotions & Analytics

Client Success

Management

Creative Design &

Marketing

Campaign Design & Analytics

WorldSwipeTM

Rewards

Redemption Catalog

Partner management

Logistics & Delivery


WorldSwipe™ Rewards Catalog – OnlinePartnership with over 300 brands, PAN India, across multiple sectors


Logistics of Redemptions

Order Fulfillment Capability

Customers across 8000+ pin codes in India

Processed over 35 million transactions in 2011 – 13,across India

Deep reach ensures continuous communicationchannel can be maintained with the customer for theduration of the program

8000+ Pincodes across 175+ population centerscovering PAN India

Zero inventory model employed across a 10,000 sq.ft. trans shipment space


Tech & Data Security


Reporting / Analytics Snapshots Microsite delivers real time dashboards

Hierarchy driven dashboards for actionability & effectiveness


The Solution

Thank YouVishal Sukheja

[email protected]

mailto:[email protected]

Documents

eMart Solutions - old.nasscom.inold.nasscom.in/sites/default/files/Corporate Presentation - Emart... · FirstHive TM Technology Microsite •Database Management •Points Management