Email Communication Samples ATTC_IE_Jan2010

8/11/2019 Email Communication Samples ATTC_IE_Jan2010

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Rolling out AT&TConnect Integrated Edition:Communication Email Samples

Version 8

January 200


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AT&T Connect

Table of Contents

OBJECTIVE............................................................................................................3

GENERAL RECOMMENDATIONS........................................................................3

EMAIL SAMPLES OR C!STOMERS TRANSITIONING ROM OT"ERPROVIDERS...........................................................................................................#

Int$o%ct'on E(a'l.................................................................................................................. #T$ans't'on %eta'ls E(a'l...................................................................................................... ...)

Stan%a$% Go*L'+e Re,'st$at'on E(a'l.................................................................................. .-

Post Go*L'+e follo*/ E(a'l................................................................................................0

EMAIL SAMPLES OR C!STOMERS TRANSITIONING ROM OT"ER AT&TCONERENCING SERVICES..............................................................................11

Int$o%ct'on E(a'l................................................................................................................ 11

T$ans't'on %eta'ls E(a'l.................................................................................................. .....12

Stan%a$% Go*L'+e Re,'st$at'on E(a'l.................................................................................1#

Post Go*L'+e follo*/ E(a'l..............................................................................................1

Communication Email Samples 2


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AT&T Connect

Ob4ect'+e

The objective of this document is to help customers with the Emailcomponent of the communication plan. This document lists severalgeneric samples of Email templates that can be used as part of acomprehensive communication plan.

The samples need to be adapted to the specic customer and thedeployment, but can be used for general guidelines.

This document doesnt try to cover all scenarios and communicationopportunities. Each organization will need to evaluate how theycommunicate internally and use the samples that t their needs andcommunication guidelines.

The links and credentials referenced in the templates are eamplesonly. !"#s should not be copied since they may not be up$to$date orlinkable. %ustomers may choose to create documents and job aids

and reference them in the email communication.&udio conferencing user guides that are referenced in the sampleswill be provided separately. &s audio migration has several versions,the relevant documentation will be provided to customers.

Gene$al Reco((en%at'ons

The basic Email communication plan should address severalobjectives related to the migration and should include the followingstages'

(nitial communication should create the awareness and visibility ofthe new service. The general purpose of the initial communicationis to advise the users about the upcoming change, the reasons forthe change and the epected high level timeline.

The second communication should focus on educating the users onthe actions and steps they will be re)uired to perform as part ofthe migration. *igration timelines should be included in thiscommunication. (f migrating from another provider the end of lifedate of the current service should be communicated clearly as well.

The third Email is the standard "egistration Email sent by &T+T to

the users with their account information and links for training andsupport. This is the o$#ive communication. -ample of this Emailis provided below.

& follow$up Email should be sent after the o$#ive date to ensureusers received their "egistration Email, completed their migrationactivities and are aware of the end of life date of current service.

(t is recommended to include in each communication general linksand information for support documentation and training resources.



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AT&T Connect

Emails samples for each step are listed in the net section.

Communication Email Samples #


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AT&T Connect

E(a'l sa(/les fo$ Csto(e$s t$ans't'on'n, f$o( ot5e$ /$o+'%e$s

Introduction Email

Subject: ew &udio and /eb %onferencing service from &T+T

Purpose: &nnounce the planned transition to new audio and webconferencing service from &T+T. 0review what eisting conferencingusers should epect as the transition proceeds.

Target audience: Eisting audio and web conferencing users

Timing: -hould be sent 1$2 weeks before o$#ive date

Message body:

ew &udio and /eb %onferencing service from &T+T

/e are pleased to announce that in order to provide additionalfeatures and functions we will transition our &udio and /eb

%onferencing service from our current provider to &T+T"eservationless &udio and /eb %onferencing service.

/hat do you get3

/ith &T+T %onferencing service, you get &udio and /eb conferencingall in a single package. 4or your voice conferencing needs, &T+Tprovides reservationless conferencing, available 5round the clock.There are the standard voice features youd epect 6 mute7unmute,participant count, raise hand and usage reports. 0lus, you can add/eb %onferencing when you need it, opening up options such asapplication sharing, whiteboarding, polling and chatting. (t o8ers

integration with mobility devices, too./hy the change3

&T+T %onferencing provides a 9eible, streamlined solution. o needfor separate accounts for &udio and /eb conferencing 6 both areaccessible. !se what you need, when you need it. Tight integrationbetween the &udio and /eb services including active talker indicatorand ability to control the phone via the /eb client and vise versa.

/hat happens net3

Employees whove held accounts with the current conferencing

service provider will soon have accounts set up with &T+T instead.:oull receive another e$mail providing a timeline for the transition to&T+T conferencing and more specic details about the new service.

4or now, simply be aware that &T+T "eservationless &udio and /ebconferencing capabilities will soon be available to you. &nd, beassured your eisting conferencing service with the current providerwill continue uninterrupted as we prepare for the transition.

eed more information3

Communication Email Samples )


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AT&T Connect

Audio Conferencing: "eview the attached audio conferencing userguide to learn about the new features and functions available with thenew service.

Web Conferencing' 4or general information about &T+Ts /ebconferencing capabilities, check the&T+T business/ebsite. (f youlike to review more detailed information at this point please check the

&T+T -upport siteor the 4&;section.Thanks in advance for your cooperation as we prepare to introduce&T+T %onferencing.

Transition details Email


Purpose: & follow$up to the initial announcement of the plannedtransition to the new &udio and /eb conferencing service from &T+T.0rovide additional transition details to customers who are currentconferencing account holders. 0review the transition timeline, as well

as steps users will need to take during the transition.Target audience: Eisting &udio and /eb conferencing users

Timing:< week before o$#ive

Message body:


Get ready for your new AT&T Conferencing account

/e recently notied you that as part of the e8orts to provideadditional features and functions we will transition our &udio and /eb

conferencing service from the current provider to &T+T"eservationless &udio and /eb %onferencing service. /ere pleasednow to provide additional details on how the transition will proceed.

/hat is the timeline3

Notication of new audio conferencing dialin! access codes

=n >>insert date?? youll receive an e$mail from &T+TTele%onference -ervices containing your dial$in number and accesscodes for your new reservationless voice conferencing service.-ave this important information for future reference.

:ou may begin using your reservationless account immediately.These new reservationless numbers will replace your eistingreservationless numbers you currently use today.

Notication of new Web conferencing ser"ice

:our &T+T %onnect /eb conferencing account information,available for use when you need it, will be included with the samee$mail as above from &T+T Tele%onference -ervices.

Communication Email Samples
http://www.business.att.com/enterprise/Service/unified-communications-enterprise/conferencing-services-enterprise/web-conferencing-enterprise/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.uc.att.com/support/faqs_attcIE.htmlhttp://www.business.att.com/enterprise/Service/unified-communications-enterprise/conferencing-services-enterprise/web-conferencing-enterprise/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.uc.att.com/support/faqs_attcIE.html


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AT&T Connect

:ou may use the &T+T %onnect /eb %onferencing service anytime,as an enhancement to your audio conference.

Termination of current Audio and Web conferencing ser"ice

=n >>insert date?? your current conferencing account will beterminated. @:our conferencing service with the current providerwill continue uninterrupted until that time.A

/hat will you need to do3

=nce youve received the e$mail from &T+T notifying you of your newaccount, take the following steps'

"eview the attached &udio conferencing guide to learn about thenew features and functions available with the new service.

Bownload the &T+T %onnect client software via the link providedin the e$mail.

&ctivate your my&T+T desktop application via the link provided in

the e$mail.

"egister for a free, instructor$led online training class or play backone of the self$paced tutorials on /eb %onferencing athttp'77attwebtrain.>sample??, on your initial sign$in. @=ther services are alsoaccessible at that site, so be sure to choose the &T+T %onnect(ntegrated Edition courses from among those available there.A

*ake a note of the &T+T %onnect support site,http'77uc.att.com7support7userdocsCatt(ECmain.html , where you canlearn more about your new /eb %onferencing features and

functionality and how to use them.

!pdate all appropriate meetings in your calendar with your new&udio %onferencing and7or /eb %onferencing access information.De sure to complete these updates ahead of the scheduled closing@see aboveA of your current conferencing account.

-tart enjoying &T+T %onferencing.

/e look forward to your joining the &T+T %onferencing usercommunity. /ith oice and /eb %onferencing combined in a singleaccount, your new &T+T service is sure to be invaluable in

accomplishing your work. Thanks in advance for your cooperationduring the conferencing transition.



Web Conferencing' 4or general information about &T+Ts /ebconferencing capabilities, check the&T+T business/ebsite. (f you

Communication Email Samples -
http://attwebtrain.123attend.com/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.business.att.com/enterprise/Service/unified-communications-enterprise/conferencing-services-enterprise/web-conferencing-enterprise/http://attwebtrain.123attend.com/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.business.att.com/enterprise/Service/unified-communications-enterprise/conferencing-services-enterprise/web-conferencing-enterprise/


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AT&T Connect

like to review more detailed information at this point please check the&T+T -upport siteor the 4&;section.

Thanks in advance for your cooperation as we transition to &T+T%onferencing.

http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.uc.att.com/support/faqs_attcIE.htmlhttp://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.uc.att.com/support/faqs_attcIE.html


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AT&T Connect

Standard Go-Live Registration Email

Subject: &T+T Tele%onference "eservationless "egistration%onrmation

Purpose: 0rovide the users with their &T+T "eservationless &udioand /eb %onferencing account information. The standard

"egistration Email is sent from &T+T to the hosts with the &udio and/eb %onferencing account information. This Email is sent fromteleconferencesFatt.com, so make sure this address doesnt getblocked by your corporate spam lters. This Email cannot becustomized. The Email below is a sample and actual Email may havedi8erent options and slightly di8erent formatting based on servicesand options available on the account.

Target audience: &udio and /eb conferencing users

Timing:o$#ive communication

Message body:

Rese$+at'onless Confe$ence Info$(at'on

A%'o & 7eb Confe$ence

Primary Access Information

!SA Toll*$ee8 111-222-3333

!SA Calle$ Pa'%8 111-222-4444

o$ Ot5e$ Cont$'es8 Global Conference Access Numbers

Access Co%e8 1234567

"ost Passo$%8 12347eb Confe$ence !RL8 http://samplelin

Meet'n, N(be$8 !!!-111-1111 or 123-111-1111


"ost Passo$%8< 1234

AT&T Connect Web Conference Service: Setup and Activation

"#$%& '( )%($% *N+,:

1 .onloa0the A&& Connect client softare

hen prompte0 clic %ae to sae this file to our 0estop then 0ouble-clic on it or clic $un to complete installation

2Actiatethe mA&& application

&his is our meetin launch pa0 a small 0estop application that allos ou to easil enter our A&& Connect personal'eetin $oom inite others to our 'eetin $oom an0 more8

--*$--

Actiate mA&& b proi0in the folloin account information as ou open the application for the first time:

!se$ Na(e8 email9compancom

Passo$%8 1234

E(a'l A%%$ess8 email9compancom

mailto:[email protected]://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23mailto:[email protected]://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23


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AT&T Connect

Conference Options

Con!erence Start "it#out $ost

Con!erence Continuation "it#out $ost

%ame Record

Con!erence Record

lo'al Access

$ost (ial )ut

Host and Arranger Information

"ost8 ,*)$ NA'( ($(

P5one N(be$8 123-123-1223

A$$an,e$8 NA'( ($(

P5one N(be$8 345-222-2222

Web Conference Training

T$a'n'n, !RL8 http'77attwebtrain.


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AT&T Connect

&o connect our computer to our personal 'eetin $oom:*pen mA&& b 0ouble-clicin the mA&& icon in our in0os %stem &raD thenclic the (nter m $oom@ lin-- *$ --"rom an broser:1 Go tohttps://samplelin2 (nter 'eetin Number !!!-111-1111 or 123-111-1111?uic &ip &he 'eetin Number is the same as our &eleConference ;rimar Access ;hone NumberD

3 (nter Access Co0e 11122234 #f ostin the eb Conference %elect ost an0 enter 2345

Thank you for registering with AT&T CONNECT TEST ACCOUNTTeleConference Services!

http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23


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AT&T Connect

Post Go-Live follow-up Email

Subject: &T+T &udio and /eb conferencing rollout' phase$out ofcurrent conferencing service

Purpose: &s follow$up to the announcement of the transition to &T+T&udio and /eb %onferencing service, remind customers of the

planned phase$out of current conferencing service. "eview thetransition timeline and the steps users will need to take during thetransition.

Target audience: Eisting &udio and /eb conferencing users

Timing: 4ew days before current service is terminated

Message body:

0hase$out of current &udio and /eb conferencing serviceTransition to your new AT&T conferencing account

/e recently notied you that as part of the e8orts to provideadditional features and functions we transitioned our &udio and /eb%onferencing service from the current provider to &T+T"eservationless &udio and /eb %onferencing service.

:ou should have already received a "egistration Email from &T+TTele%onference -ervices with your new AT#T Conferencingaccount. 0lease complete the registration process @if you haventalreadyA to begin taking advantage of &T+T %onferencing services."egistration steps are outlined again below.

0lease note your current &udio and /eb conferencing service will bephased out e8ective >>insert date?? as we transition to &T+T%onferencing. De sure to activate your new &T+T %onferencingaccount ahead of that date and then update conferencing accessdetails in your calendar entries as appropriate.

G (f you cannot locate your &T+T account "egistration Email sent on>>insert date??, please contact &T+T %ustomer %are at


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AT&T Connect

"egister for a free, instructor$led online training class or play backone of the self$paced tutorials on /eb conferencing athttp'77attwebtrain.>sample??, on your initial sign$in. @=ther services are alsoaccessible at that site, so be sure to choose the &T+T %onnect(ntegrated Edition courses from among those available there.A

*ake a note of the &T+T %onnect support site,http'77uc.att.com7support7userdocsCatt(ECmain.html , where you canlearn more about your new /eb conferencing features andfunctionality and how to use them.

!pdate all appropriate meetings in your calendar with your new&udio conferencing and7or /eb conferencing access information.De sure to complete these updates ahead of the scheduled closing@see aboveA of your current conferencing account.


/e look forward to your joining the &T+T conferencing usercommunity. /ith oice and /eb conferencing combined in a singleaccount, your new &T+T service is sure to be invaluable inaccomplishing your work. Thanks in advance for your cooperationduring the conferencing transition.



Web Conferencing' 4or general information about &T+Ts /eb

conferencing capabilities, check the&T+T business/ebsite. (f youlike to review more detailed information at this point please check the&T+T -upport siteor the 4&;section.

Thanks in advance for your cooperation as we transition to &T+T%onferencing.

http://attwebtrain.123attend.com/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.business.att.com/enterprise/Service/unified-communications-enterprise/conferencing-services-enterprise/web-conferencing-enterprise/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.uc.att.com/support/faqs_attcIE.htmlhttp://attwebtrain.123attend.com/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.business.att.com/enterprise/Service/unified-communications-enterprise/conferencing-services-enterprise/web-conferencing-enterprise/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.uc.att.com/support/faqs_attcIE.html


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AT&T Connect

E(a'l sa(/les fo$ Csto(e$s t$ans't'on'n, f$o( ot5e$ AT&TConfe$enc'n, se$+'ces

Introduction Email


Purpose: &nnounce the planned transition to the new &T+T audioand web conferencing service. 0review what eisting conferencingusers should epect as the transition proceeds.

Target audience: Eisting audio and web conferencing users

Timing: -hould be sent 1$2 weeks before o$#ive date

Message body:


/e are pleased to announce that in order to provide additionalfeatures and functions we will transition our &udio and /eb%onferencing service to &T+Ts latest "eservationless &udio and /eb%onferencing service.

/hat do you get3

&T+Ts latest &udio and /eb %onferencing service o8ers enhancedfeatures and functions and better integration between the &udio and/eb services.

/hat happens net3

:ou will be assigned new Toll 4ree and %aller paid dial$in numbers,access code and host code. (f all possible, &T+T will preserve yourcurrent access code and host code. These new reservationlessnumbers will replace your eisting reservationless numbers youcurrently use today.

(n addition, your /eb *eeting accounts will be replaced with &T+T%onnect (ntegrated Edition /eb %onferencing accounts.

:oull receive another e$mail providing a timeline for the transition to&T+T conferencing, as well as more specic details about the newservices.

4or now, simply be aware that &T+T new &udio and /eb conferencingcapabilities will soon be available to you. &nd, be assured youreisting conferencing service will continue uninterrupted as weprepare for the transition.



Communication Email Samples 1#


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AT&T Connect

Web Conferencing' 4or general information about &T+Ts /ebconferencing capabilities, check the&T+T business/ebsite. (f youlike to review more detailed information at this point please check the&T+T -upport siteor the 4&;section.

Thanks in advance for your cooperation as we prepare to migrate tothe new &T+T %onferencing service.

Transition details Email


Purpose: & follow$up to the initial announcement of the plannedtransition to the new &udio and /eb conferencing service from &T+T.0rovide additional transition details to customers who are currentconferencing account holders. 0review the transition timeline, as wellas steps users will need to take during the transition.


Timing:< week before o$#ive

Message body:


Get ready for your new AT&T conferencing account

/e recently notied you that as part of the e8orts to provideadditional features and functions we will transition our &udio and /ebconferencing service to &T+Ts latest "eservationless &udio and /eb%onferencing service. /ere pleased now to provide additional detailson how the transition will proceed.

/hat is the timeline3 Notication of new audio conferencing dialin! access codes

=n >>insert date?? youll receive an e$mail from &T+TTele%onference -ervices containing your dial$in number and accesscodes for your new reservationless voice conferencing service.-ave this important information for future reference.

:ou may begin using your reservationless account immediately.These new reservationless numbers will replace your eistingreservationless numbers you currently use today.

Notication of new Web conferencing ser"ice:our &T+T %onnect /eb conferencing account information,available for use when you need it, will be included with the samee$mail as above from &T+T Tele%onference -ervices.

:ou may use the &T+T %onnect /eb %onferencing service anytime,as an enhancement to your audio conference.

Termination of current Audio and Web conferencing ser"ice

Communication Email Samples 1)
http://www.business.att.com/enterprise/Service/unified-communications-enterprise/conferencing-services-enterprise/web-conferencing-enterprise/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.uc.att.com/support/faqs_attcIE.htmlhttp://www.business.att.com/enterprise/Service/unified-communications-enterprise/conferencing-services-enterprise/web-conferencing-enterprise/http://uc.att.com/support/userdocs_attIE_main.htmlhttp://www.uc.att.com/support/faqs_attcIE.html


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AT&T Connect

=n the date above your current conferencing account will beterminated and replaced with the new service. @:our currentconferencing service will continue uninterrupted until that time.A

/hat will you need to do3

=nce youve received the e$mail from &T+T notifying you of your newaccount, take the following steps'

"eview the attached &udio conferencing guide to learn about thenew features and functions available with the new service.

Bownload the &T+T %onnect client software via the link providedin the e$mail.

&ctivate your my&T+T desktop application via the link provided inthe e$mail.

"egister for a free, instructor$led online training class or play backone of the self$paced tutorials on /eb conferencing at

http'77attwebtrain.>sample??, on your initial sign$in. @=ther services are alsoaccessible at that site, so be sure to choose the &T+T %onnect(ntegrated Edition courses from among those available there.A


!pdate all appropriate meetings in your calendar with your new&udio conferencing and7or /eb conferencing access information.

De sure to complete these updates ahead of the scheduled closing@see aboveA of your current conferencing account.


/ith tightly integrated oice and /eb conferencing services and newenhanced features and functions your new &T+T service is sure to beinvaluable in accomplishing your work. Thanks in advance for yourcooperation during the conferencing transition.


Audio Conferencing: "eview the attached audio conferencing user

guide to learn about the new features and functions available with thenew service.

Web Conferencing' 4or general information about &T+Ts /ebconferencing capabilities, check the&T+T business/ebsite. (f youlike to review more detailed information at this point please check the&T+T -upport siteor the 4&;section.

Thanks in advance for your cooperation as we prepare to migrate tothe new &T+T %onferencing service.



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AT&T Connect

Communication Email Samples 1-


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AT&T Connect

Standard Go-Live Registration Email

Subject: &T+T Tele%onference "eservationless "egistration%onrmation

Purpose: The standard "egistration Email is sent from &T+T to thehosts with the &udio and /eb %onferencing account information. This

Email is sent from teleconferencesFatt.com, so make sure thisaddress doesnt get blocked by your corporate spam lters. ThisEmail cannot be customized. The Email below is a sample and actualEmail may have di8erent options and slightly di8erent formattingbased on services and options available on the account.

Target audience: &udio and /eb conferencing users

Timing:o$#ive communication

Message body:

Rese$+at'onless Confe$ence Info$(at'on

A%'o & 7eb Confe$ence

Primary Access Information

!SA Toll*$ee8 111-222-3333

!SA Calle$ Pa'%8 111-222-4444

o$ Ot5e$ Cont$'es8 Global Conference Access Numbers


"ost Passo$%8 1234

7eb Confe$ence !RL8 http://samplelin

Meet'n, N(be$8 !!!-111-1111 or 123-111-1111


"ost Passo$%8< 1234

AT&T Connect Web Conference Service: Setup and Activation

"#$%& '( )%($% *N+,:

1 .onloa0the A&& Connect client softare

hen prompte0 clic %ae to sae this file to our 0estop then 0ouble-clic on it or clic $un to complete installation

2Actiatethe mA&& application

&his is our meetin launch pa0 a small 0estop application that allos ou to easil enter our A&& Connect personal

'eetin $oom inite others to our 'eetin $oom an0 more8

--*$--

Actiate mA&& b proi0in the folloin account information as ou open the application for the first time:

!se$ Na(e8 email9compancom

Passo$%8 1234

E(a'l A%%$ess8 email9compancom

Conference Options

mailto:[email protected]://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23mailto:[email protected]://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23


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AT&T Connect

Con!erence Start "it#out $ost

Con!erence Continuation "it#out $ost

%ame Record

Con!erence Record

lo'al Access

$ost (ial )ut

Host and Arranger Information

"ost8 ,*)$ NA'( ($(

P5one N(be$8 123-123-1223

A$$an,e$8 NA'( ($(

P5one N(be$8 345-222-2222

Web Conference Training

T$a'n'n, !RL8 http'77attwebtrain.


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AT&T Connect

*pen mA&& b 0ouble-clicin the mA&& icon in our in0os %stem &raD thenclic the (nter m $oom@ lin-- *$ --"rom an broser:1 Go tohttps://samplelin2 (nter 'eetin Number !!!-111-1111 or 123-111-1111?uic &ip &he 'eetin Number is the same as our &eleConference ;rimar Access ;hone NumberD

3 (nter Access Co0e 1112223

4 #f ostin the eb Conference %elect ost an0 enter 2345Thank you for registering with AT&T CONNECT TEST ACCOUNT

TeleConference Services!

Communication Email Samples 2:
http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23http://www.uc.att.com/support/email_generic.html#%23


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AT&T Connect

Post Go-Live follow-up Email

Subject: &T+T &udio and /eb conferencing rollout' ew servicereminder

Purpose: & follow$up to the announcement of the transition to &T+T&udio and /eb conferencing service. "emind customers that previous

conferencing service is no longer available. "eview the transitionsteps users had to complete to start using the new service.


Timing: 4ew days after o$#ive Email

Message body:

ew &udio and /eb conferencing serviceTransition to your new AT&T conferencing account

/e recently notied you that as part of the e8orts to provideadditional features and functions we transitioned our &udio and /ebconferencing service to &T+Ts latest "eservationless &udio and /eb%onferencing service.

:ou should have already received a "egistration Email from &T+TTele%onference -ervices with your new AT#T conferencingaccount. 0lease complete the registration process @if you haventalreadyA to begin taking advantage of &T+Ts latest conferencingservices. "egistration steps are outlined again below.

0lease note your previous &udio and /eb conferencing service is nolonger available. De sure to activate your new &T+T conferencingaccount and then update conferencing access details in your calendarentries as appropriate.

G (f you cannot locate your &T+T account "egistration Email sent on>>insert date??, please contact &T+T %ustomer %are at


22/22

AT&T Connect

"egister for a free, instructor$led online training class or play backone of the self$paced tutorials on /eb conferencing athttp'77attwebtrain.>sample??, on your initial sign$in. @=ther services are alsoaccessible at that site, so be sure to choose the &T+T %onnect(ntegrated Edition courses from among those available there.A


!pdate all appropriate meetings in your calendar with your new&udio conferencing and7or /eb conferencing access information.De sure to complete these updates as your previous conferencingaccount details are no longer valid.


/ith tightly integrated oice and /eb conferencing services and newenhanced features and functions your new &T+T service is sure to beinvaluable in accomplishing your work. Thanks in advance for yourcooperation during the conferencing transition.



Web Conferencing' 4or general information about &T+Ts /ebconferencing capabilities, check the&T+T business/ebsite. (f you

like to review more detailed information at this point please check the&T+T -upport siteor the 4&;section.

Thanks in advance for your cooperation as we migrate to the new&T+T %onferencing service.

Documents

Email Communication Samples ATTC_IE_Jan2010