Embed Size (px)
Citation preview
Ellen JonesSolution Developer Deloitte Consulting LLPCamp Hill Tel: +1 717 547 2923Mobile: +1 717 216 9081
Summary of Experience and QualificationsEllen is an enthusiastic, ambitious, self-starter, who learns quickly and is eager to learn new skills that add value to the team. She has experience working with team members of diverse backgrounds and skillsets. She communicates with team members effectively and assertively, as needed, to drive the project goals and expectations. Ellen shows strength in adaptability and maintains flexibility as processes evolve. Ellen can take direction from management to perform tasks with little or no supervision and is receptive to feedback on improving skills. Ellen is eager to accept new responsibilities and seeks guidance on priorities as needed. She takes pride in her work and can be counted on to perform consistently.
Deloitte ExperienceIndustry: Public Sector Service Area: TechnologyService Line: Systems Integration PMO; 4 months. Health Benefits Exchange
A State chose to build its own health benefits exchange to comply with the Affordable Care Act, but the original system faltered and experienced many systemic technical issues. The State decided to discard its old system and hire Deloitte to transfer another State’s successful Health Insurance Access solution. The new system allows the State’s residents to enroll in health plans without the severe issues that plagued the original system. Providing a strong partnership to the State by assisting in the establishment and ongoing delivery of the State Health Insurance Exchange supports the Affordable Care Act at the state and national level.
Role: Deliverables Management – Deliverables, Work Products, Contract Correspondenceo Process and quality control of submissions to the client o Process client comments to the teamo Track PM Review of submission documentso Maintenance of e-Room and Google Drive librarieso Maintenance of the submission schedule/control log
- Weekly Status Report – Submission to cliento Preparation of the weekly template o Provide content for the two-week calendar of activities
Utilizing Project Work Plan to record milestones Submissions and client responses due
- Staffing Database Maintenance o On-board resources to the project to include PC and project specific system
Page 2 of 5
set-up, project space acclimation, and administrative assistanceo Off-board resources from the project to include PC and project specific
system access removal and updating administrative documents - PMC (Project Management Center) Time Tracking
o Create report utilizing data extract from PMCo Monitor time entry with team members and follow up on late time entries o Update PMC Work Plan to sync with PMC o Train new resources on PMC time entry
- MS Project Work Plan Management – Submission to cliento Manage the Maryland HBE Project Work Plano Discuss Project Work Plan with State of Maryland’s PMOo Attend Weekly Maryland HBE Status Meeting
- E-Room Extranet Manager and Coordinatoro Manage access to e-Room
Technical Environment: Windows 7, Microsoft Office Suite: MS Word 10, MS Excel 10, MS Access 10, MS PowerPoint 10, MS Project 10, MS Outlook 10, Visio 10, PMC (Project Management Center), JIRA, Windows 8
Industry: Public Sector Service Area: US Delivery CenterService Line: Systems IntegrationPMO Administrative Assistant; 9 months. Health Benefit ExchangeRole: Subcontractor, PMO Administrative AssistantTechnical Environment: Windows 7, Microsoft Office Suite: MS Word 10, MS Excel 10, MS Access 10, MS PowerPoint 10, MS Project 10, MS Outlook 10, Visio 10, PMC (Project Management Center), JIRA, Windows 8
Previous Experience
Page 3 of 5
Industry: Health Care and Life Sciences Service Area: Medical AdministrativeService Line: FinancePatient Financial Advocate / Medical Secretary & Biller; 48 months. Non-Profit health services organizations providing preventative services, primary care, diagnostic services, acute care and rehabilitation service. Including services for a Not-for-profit Rehabilitation organization that provides family centered education and therapy program for infants, children and adolescents with developmental delays and disabilities.
Medical Secretary, Billing and Insurance Support Representative
Role: Handled responsibilities in requesting authorizations from insurance companieso Obtained and received authorizations via phone with insurance vendorso Entered Authorizations received from Insurance providers for patientso Verified insurance benefits and eligibility for scheduled patients accuratelyo Educated patients on potential financial liabilitieso Offered assistance to patients on financial programs offered by facilityo Filed client forms and reports in medical charts, Open/Close client charts, Support
Department Manager as neededo Posted billing charges, Process insurance payments, Create monthly reporting,
Follow-up on insurance claims as neededo Contacted clients with past due accounts, Process insurance payments , Make
referral to collection agency as neededTechnical Environment: Meditech, Encore, Computerized Medical Scheduling: Medisoft, Computerized Accounting: QuickBooks, Advanced CPT Coding, Advanced ICD-9-CM Coding, HCPCS Coding, Anatomy, Physiology, Diseases and Disorders, Medical Insurance, Patient Billing, Medical Law and Ethics, Medical Record keeping, Medical Terminology, Medical Transcription, Pharmacology
Industry: Other Industry Service Area: Strategy and OperationsService Line: Customer SolutionsProcess Lead / Account Management / Administrative Customer Service Lead Representative; 90 months. Contact Center and Fulfillment ServicesOffering clients a fully integrated suite of services designed to make going to market simpler, more efficient, and more cost effective. A blend of 3PL services include fulfillment, contact center, contract packaging, ecommerce management, and supply chain solutions that consistently exceed their expectations. Clients can choose to use any of the services independently, or elect to benefit from the economies of scale that come when you combine them to provide a comprehensive end to end solution for all of their integrated marketing needs.Role: Managed, coordinated, and directed client contact center, consumer promotions, and fulfillment programs with internal/external departments including vendors
o Worked directly with team in the development and performance of operating procedures
o Assisted in quality control, order/inquiry processing development and implementation, invoicing, cash management, reporting, purchase order
Page 4 of 5
processing, and managed client relationshipso Conducted research to solve client specific concernso Performed general project administration including order/inquiry processing,
inventory control, work orders, cash management, report generation, and purchase order processing
o Supported Account Managers in all aspects of businesso Maintained client and account data following operating procedures o Provided daily written and oral communications of program updates on processes
and procedures to cliento Resolved consumer, client, and co-worker program concernso Developed documentation, reporting, training, and invoicing o Managed invalid credit cards and processed credit card charge backs in
coordination of all process audits o Supervised check and cash handling of orders processedo Answered incoming calls and emails from consumerso Handled and resolved escalated consumer issues and concernso Became an account expert to answer questions on daily taskso Created documentation, reporting, and training materialso Answered incoming calls and emails from consumerso Handled and managed escalated consumer issues and concernso Handled operational accounting for specific consumer accountso Presented training concerns to trainer and assisted with retraining
Technical Environment: Keyboarding: 40 wpm, 10-Key Calculator Operations, Document Preparation, Editing/Proofreading Skills, Files Management, Human Relations/Communications, Managerial Problem Solving, Identify Workforce Demographics, Outline, Agendas, Meeting Minutes Preparation, Recruiting Strategies, Supply Orders, Service and Merchandise, Accounting/Bookkeeping, Telecommunications
System Experience Software / Products: Windows 7, Microsoft Office Suite: MS Word 10 “expert”, MS Excel 10 “expert”, MS PowerPoint 10 “expert”, MS Project 10 “project experience”, MS Outlook 10 “expert”, Visio 10 “project experience”, PMC (Project Management Center) “project experience”, JIRA “project experience”, Lotus Notes 1-2-3 “expert”.Middleware / Databases: MS Access 10 “project experience”, SAP “training Only”,
Education
Associate Specialized Business degree, Medical Administrative Assistant, Billing/CodingConsolidated School of Business
High School Diploma, General StudiesSolanco High School
Page 5 of 5
Training Eminence for Everyone (E4E) Commit to Confidentiality Enterprise Value Delivery (EVD) Methods MS Project 2010 Basics MS Visio 2010 Courses Health Insurance Exchanges (State Government) Administrative Professionals Courses
Internal References - Donald Hoag, Pittsburgh, +1 412 656 5013, [email protected] Peng, Camp Hill, +1 717 574 7590, [email protected] Amanat, Camp Hill, +1 717 877 1041, [email protected] Teitel, Philadelphia, +1 571 329 9945, [email protected]
