AUTOMATED PASSWORD RESETS

Eliminate the #1 Call to the Service Desk

assystReset Highlights σ Self-service reset reduces costs whileincreasingefficiency

σ Connect to multiple domains

σ AutomaticallyunlockADaccounts

σ Full integration with assyst: logandcloseresetsautomatically

σ Administration is accomplished through assystReset’s intuitive, web- based interface

σ Support for XP, Vista, Windows 7

ResetManyanalystsbelievepasswordresetstobethenumberone call to a Service Desk. With a simple click of a button on the login screen, assystReset can allow users toresettheirpasswordsinasecureandautomatedway,instantlyboostingyourfirsttimefixratesandcustomersatisfactionlevelswhiledrasticallyreducingcosts.

assystReset is an application that allows users to reset their Windows password without havingtocontacttheirITdepartment,removingwhatmanypeoplebelieveisthenumberone call to the Service Desk. assystResetisstraightforwardtoconfigure,easytouse,andisasafeandsecurewayforuserstoresettheirpassword.

assystReset is fully integrated into the logon sequence, allowing users to reset theirpassword from their own workstation, without having to logon and without requiring adedicated Reset Kiosk. Full integration with assyst is also supported. Automated incident logging to assyst ensures that the Service Desk can demonstrate an increased number of First-Time-Fix incidents.Allpasswordeventsandactionsare recordedwithinassyst for complete audit trails and advanced corporate password management.

Once assystResethasbeeninstalledandconfigured,usersarepromptedtosetupafewQ&As.Afterthesearesetup,theycanthenresettheirpasswordinthefuturebyclickingonthe“Reset”buttononthelogonscreen.Theywillbepromptedtoanswerthequestionsand,assumingtheydosocorrectly,theywillbeabletoresettheirpasswordwithoutloggingin.Therefore,userscanresettheirownpasswordsusingsecureverificationprocedures–thus,significantlyreducingcallstotheServiceDesk.

Safe and Secure

Fully Integrated

Self Service

assystReset Client

assystReset ClientPurchase / Receiving HTTPS (encrypted SSL)

Ctrl+Alt+DeleteLogon, change password

Domain Controller

CertificateAuthority

assystReset Server

assyst WebServer

Configuration database

RequestLogged

Passwordreset request

AUTOMATED PASSWORD RESETS

σ Increased productivity for users and IT staff IT departments are relieved from the tedious and repetitive calls for password resets and therefore their resources can focusonhighervalue,morecomplextasks.

σ Rapid value and Return on Investment (ROI) Implementingapasswordresetsolutionwilleliminatethemajorityofpasswordrelatedincidents,oftensignificantly reducingthenumberofsuchcallstotheServiceDesk.WithatypicalROIoflessthan3monthsandincreasedIT productivityandsecurity,assystReset isavitaladditiontoyourassyst suite.

σ Intuitive user interface With a simple click of a button, users can reset their password from their own workstation without having to logon and withoutrequiringadedicated“PasswordResetWorkstation”.

σ Safe and Secure assystReset does not store user AD passwords. Data is transmitted across SSL and all answers are salted for uniquenessandencryptedusingone-wayMD5encryption.

σ Simplified administration Usingtheintuitiveweb-basedapplication,administratorsdefinethreeStandardQuestionsthatusersmustanswer beforetheycanseetheirPersonalQuestions.UserscanthendefinetheirownthreePersonalQuestions,makingit easierforthemtoanswercorrectlyinthefuture.

σ Support for any language and locale Administratorscantailoranymessagethatisdisplayedtotheusertoprovidetheirownadditionalhelp(forexample,to listaServiceDesktelephonenumber).Administratorscanaddtheirownnon-Englishtranslationsforanylanguage.

BenefitsofassystReset

@Axios_Systems blog.axiossystems.comlinkedin.com/company/axios-systems

AxiosSystemsissolelyfocusedonprovidingITSMsolutions.Asarecognizedinnovatorofleadingedgetechnology,AxioscontinuestotransformITintobusiness-centricserviceproviders.Axios’enterpriseITSMsoftware,assyst,isdesignedthroughcustomerdriven,agiledevelopmenttosupportpeople,processes,andtechnology.assyst wascreatedtodeliversimple,yetpowerfulITSMsoftwarethat’seasytouseandmaintain.AxiosisaglobalcompanywithofficesacrosstheAmericas,Europe,MiddleEast,andAsiaPacific.FormoreinformationaboutAxiosSystems,pleasevisitwww.axiossystems.com

SERVICE DESK & IT SERVICE MANAGEMENT SOFTWARE SOLUTIONS

4 14 DS

RE

SE

T US

v1.0