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ELECTRONIC WORK DIARIES An Industry Research Report January 2017

ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Page 1: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

ELECTRONIC WORK DIARIES

An Industry Research ReportJanuary 2017

Page 2: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

OverviewContents

Survey Results 03

Key Findings 10

About This Research 11

Contact Us 16

Driver fatigue management is a crucial part of workplace health and safety in the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll soon have the option of replacing inefficient paper logbooks with Electronic Work Diaries (EWDs). These will capture real-time data from your vehicles and calculate against fatigue laws, helping to keep your drivers safe and your business compliant.

Teletrac Navman commissioned ACA Research to produce this report. The primary aim was to gauge current perceptions of EWDs within the road freight transport industry. With important regulatory changes on the horizon, this research looks at what role EWDs will play in managing compliance, monitoring driver performance and improving operational efficiency for fleets of all shapes and sizes.

Andrew RossingtonVice President, Transtech - A division of Teletrac Navman

Page 3: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Usage of EWDs could triple within the next 12 months, with many fleets able to activate functionality within existing telematics systems

Tools Used To Help Manage Fleet More Efficiently

72%

66%

43%

46%

30%

13%

16%

9%

6%

13%

9%

11%

28%

4%

19%

28%

43%

44%

59%

59%

80%

Driver training and education

Outsourced workshop or mechanical support

Efficiency audits to reduce fuel consumption

Fleet telematics system

Fleet logistics or freight management solution

Electronic Work Diaries (EWDs)

External trip scheduling services

Currently use Intend to implement within next 12 months No intentions to implement

Just 20%of fleets with

telematics system in place currently

use EWDs

Page 4: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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EWDs currently have the greatest penetration into larger fleets, with almost a quarter of those with 25+ trucks using EWDs

Tools Used To Help Manage Fleet More Efficiently – Currently Used

1-2 Trucks

3-5 Trucks

6-25 Trucks

More than 25 Trucks

51% 51% 82% 91%

72% 62% 66% 64%

21% 22% 54% 74%

34% 30% 42% 62%

4% 22% 28% 59%

6% 16% 18% 21%

2% 11% 14% 22%

72%

66%

46%

43%

30%

16%

13%

Driver training and education

Outsourced workshop or mechanical support

Fleet telematics system

Efficiency audits to reduce fuel consumption

Fleet logistics or freight management solution

External trip scheduling services

Electronic Work Diaries (EWDs)

Efficiency audits to reduce fuel consumption

Page 5: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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A third of fleets with 6 or more trucks plan to implement EWDs in the next 12 months

Tools Used To Help Manage Fleet More Efficiently – Plan To Implement

1-2 Trucks 3-5 Trucks 6-25 Trucks More than 25 Trucks

17% 22% 32% 36%

6% 19% 12% 16%

17% 8% 5% 16%

6% 8% 6% 16%

9% 11% 9% 7%

9% 8% 3% 5%

4% 3% 2% 9%

28%

13%

11%

9%

9%

6%

4%

Electronic Work Diaries (EWDs)

Efficiency audits to reduce fuel consumption

Fleet logistics or freight management solution

Fleet telematics system

Driver training and education

Outsourced workshop or mechanical support

External trip scheduling services

This could lead to 58%of larger fleets using EWDs within the next 12 months

Efficiency audits to reduce fuel consumption

Page 6: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Three quarters of fleets see benefits in EWDs, particularly around monitoring driver performance and compliance

Benefits Of EWDs To My Business

56%

55%

54%

51%

50%

50%

49%

46%

27%

The ability to monitor driver performance over time

Better visibility into driver compliance with fatigue laws

Elimination of inefficient paper processes for auditing

Access to real time data around driver performance and compliance

Improved data accuracy

Improved transparency around driver performance

Access to improved reporting and analytics functionality

Access to in-vehicle information that enables drivers to actively adjust route plans

None of the above

73%of fleets see that

EWDs can benefit their business

1 – 2 trucks 55%3 – 5 trucks 65%6 – 25 trucks 80%25+ trucks 86%

Better visibility into driver compliance with fatigue laws

Elimination of inefficient paperprocesses for auditing

Access to real time data around driver performance and compliance

Access to improved reporting and analytics functionality

Access to in-vehicle information that enables drivers to actively adjust route plans

Page 7: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Larger fleets are primarily focused on compliance and driver monitoring, while eliminating paper records is the main benefit for smaller fleets

Benefits of EWDs To My Business

56%

55%

54%

51%

50%

50%

49%

46%

27%

The ability to monitor driver performance over time

Better visibility into driver compliance with fatigue laws

Elimination of inefficient paper processes for auditing

Access to real time data around driver performance and compliance

Improved data accuracy

Improved transparency around driver performance

Access to improved reporting and analytics functionality

Access to in-vehicle information that enables drivers to actively adjust route plans

None of the above

1-2 Trucks

3-5 Trucks

6-25 Trucks

> 25 Trucks

43% 46% 63% 64%

40% 38% 65% 67%

47% 41% 60% 62%

40% 38% 58% 60%

36% 38% 60% 59%

32% 41% 55% 64%

38% 32% 55% 60%

38% 38% 45% 59%

45% 35% 20% 14%

Access to improved reporting and analytics functionality

Access to real time data around driver performance and compliance

Better visibility into driver compliance with fatigue laws

Elimination of inefficient paperprocesses for auditing

Access to in-vehicle information that enables drivers to actively adjust route plans

Page 8: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Fleets operating interstate (long haul) and intrastate (back to base) routes see greater benefits in EWDs, largely around driver monitoring and compliance

56%

55%

54%

51%

50%

50%

49%

46%

27%

The ability to monitor driver performance over time

Better visibility into driver compliance with fatigue laws

Elimination of inefficient paper processes for auditing

Access to real time data around driver performance and compliance

Improved data accuracy

Improved transparency around driver performance

Access to improved reporting and analytics functionality

Access to in-vehicle information that enables drivers to actively adjust

route plans

None of the above

Local service Intrastate Interstate

50% 61% 58%

48% 61% 60%

48% 58% 60%

48% 54% 54%

45% 54% 54%

44% 52% 56%

45% 49% 54%

44% 45% 50%

34% 23% 20%

Benefits of EWDs To My Business

Better visibility into driver compliance with fatigue laws

Elimination of inefficient paperprocesses for auditing

Access to real time data around driver performance and compliance

Access to improved reporting and analytics functionality

Access to in-vehicle information that enables drivers to actively adjust route plans

Improved transparency around driver performance

Page 9: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Fleets running long distances see monitoring driver performance, compliance and reducing paperwork as the top three benefits of EWDs

56%

55%

54%

51%

50%

50%

49%

46%

27%

The ability to monitor driver performance over time

Better visibility into driver compliance with fatigue laws

Elimination of inefficient paper processes for auditing

Access to real time data around driver performance and compliance

Improved data accuracy

Improved transparency around driver performance

Access to improved reporting and analytics functionality

Access to in-vehicle information that enables drivers to actively adjust route plans

None of the above

< 200,000 KM 200,000 KM –999,999 KM > 1 million KM

48% 51% 67%

40% 56% 69%

41% 53% 68%

38% 56% 60%

36% 51% 64%

36% 53% 61%

37% 44% 64%

33% 44% 60%

38% 31% 12%

Benefits of EWDs To My Business

Improved transparency around driver performance

Access to improved reporting and analytics functionality

Access to in-vehicle information that enables drivers to actively adjust route plans

Better visibility into driver compliance with fatigue laws

Elimination of inefficient paperprocesses for auditing

Access to real time data around driver performance and compliance

Page 10: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Benefits of EWDs are consistently linked back to performance monitoring and compliance, with larger fleets more likely to recognise the benefits they can offer

One in ten road transport businesses currently use EWDs, mainly those running larger fleets

Another quarter of road transport fleets plan to introduce EWDs in 2017, including a third of those with six or more trucks

Key Findings

Page 11: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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METHODOLOGY Quantitative telephone interviews were conducted with road freight transport companies from across Australia

SAMPLEThe sample included executives responsible for fleet management in road freight transport companies

TIMING All interviews were conducted between 28th November and 13th December 2016

RESEARCH TEAMSteve Nuttall: Research DirectorBen Selwyn: Account DirectorAmir Daftari: Account Manager

About This Research

Page 12: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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QLD

NSW / ACT

WA

SA / NT

VIC / TAS

12%

19%

12% 32%

25%

Quota Response By State

Page 13: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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23%

18%

31%

28%

1-2 Trucks

3-5 Trucks

6-25 Trucks

More than 25 Trucks

Companies By Fleet Size

Page 14: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Total KM Travelled Per Year Main Route Type

Interstate(regularly crossing borders)

24%

Local service (less than 100 KM)

41%

Intrastate(100 KM+ principally within one state)

35%

39%

29%

33%

Less than 200,000 KM

200,000 - 999,999 KM

More than 1 Million KM

Page 15: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Diversity of loads within the Australian road freight industry

Main Type Of Freight

46%

44%

44%

32%

29%

28%

24%

24%

21%

20%

19%

13%

9%

11%

Machinery and equipment incl. automotive

Construction materials

Agricultural commodities

Non-perishable food and beverage

Durable household goods

Perishable food and beverage

Furniture and associated items

Mined commodities

Petrochemical and associated products

Printed and published materials

Clothing and textiles

Waste

Livestock

Other

Page 16: ELECTRONIC WORK DIARIES - Teletrac Navman · the road freight transport industry. It’s also one of the most difficult to regulate and enforce. As a transport operator, you’ll

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Teletrac Navman has been developing technology that helps customers enhance business performance and lower operating costs by improving truck fleet management for more than 25 years. We’ve built a deep understanding of the challenges faced by transport operators and continuously develop solutions to meet them.

Contact us today to learn how we can help keep your drivers safe and your business compliant with Electronic Work Diaries.

teletracnavman.com.au/transport

1300111477