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Electronic Visit Verification (EVV) Training
Agenda• What is EVV
• CellTrak mobile app
• CellTrak IVR
• Resources
• FAQ’s
• Questions
• EVV uses technology to electronically record when attendants begin and end shifts
• Signed into law on December 13, 2016• It requires states to implement Electronic Visit
Verification (EVV).
What is EVV?
• Effective 10/1/2019, CDCN will no longer accept paper timesheets.• This change is required by a new federal rule.
No more paper timesheets
There are two approved options for the Attendant to submit time: • Preferred Method: Mobile Application• Alternative Method: The Attendant can a tollfree number on a landline phone.
How does the Attendant Submit Time?
Consumer Direct Care Network has chosenCellTrak as our EVV Vendor.
We’re going to start with the mobile app showing youhow to register and approve shifts.
Google PlayApp Store
Mobile Application (CellTrak)
1.7 is NOT the right version!
Mobile App RegistrationLicense ID: 200458
Authentication Code: 740083User ID: CDVA-E-Attendant’s 7-Digit Consumer
Direct Care Network ID (example: CDVA-E-3001234)
Starting a Shift on the Mobile App
Starting a Shift on the Mobile App cont.
Ending a Shift and Approving Time
Ending a Shift and Approving Time
Mobile App Submitting Time
Location services must be turned on at the start and endof a shift.
There are two approved options for the EOR to approve time: • Mobile App• Web Portal
How does the EOR Approve Time Submitted from the Mobile App?
CellTrak Interactive Voice Response (IVR)
• Web Portal• IVR
How can the EOR Approve Time Submitted in the IVR?
Resources www.ConsumerDirectVA.com
Smart Phone ResourcesAs a Medicaid member, you may be eligible to receive a free cell phone to assist with thetransition to EVV.
If you are enrolled with DMAS Fee-for-service and not with a MCO, please see available resources below:• Access Wireless- 1-888-900-5899• Assurance Wireless- 1-888-321-5880• Safelink Wireless- 1-800-378-1684
Smart Phone ResourcesIf you are enrolled with a MCO, please contact your MCO directly for more information.
Aetna Better Health of Virginia- (1-855-652-8249)
Anthem HealthKeepers Plus- (1-855-323-4687)
Magellan Complete Care of Virginia- (1-800-424-4524)
Optima Health (1-888-512-3171 or 1-757-552-8360)
United Healthcare (1-866-622-7982)
Virginia Premier Health Plan (1-877-719-7358)
GalsFAQs
Q: Do I really have to enter my time at the start and stop of each shift?A: Yes. To be compliant with the 21st century CURES act EVV requirements, time must be captured in real time at the beginning of each shift and at the end of each shift.
Q: Can I start my shift in the community?A: Yes, you can start the shift in the community when you are using the Mobile App, which is the preferred and most flexible EVV method. Services can begin in the home or community just like they are started in the community now.
Q: How much data is used by the mobile app?A: Less than 100 MBs per month. The app does not need to run continuously and pull data while you work.
FAQs
Q: How much does it cost to download the mobile app?A: The mobile app is free to download.
Q: What do I do if I am not able to get the attendant or EOR’s signature on the mobile app at the end of the shift?A: You will need to push ‘no’ on the mobile app that you are not able to get the attendant/EOR signature. The time will then be sent to the CDCN web portal and the EOR will need to review and approve the time on the Web Portal.
Q: I don’t have internet or a smart phone, how do I submit time?A: Time can be submitted using the CellTrak IVR using the consumer’s landline phone. Shifts will need to be approved by the EOR through the IVR or the Web Portal.
FAQs
Q: The Attendant forgot to clock in / clock out on the Mobile App or the IVR:A: An adjustment to the shift will need to be made on the CDCN web portal by the attendant and submitted to the EOR for approval. The EOR will need to review and approve the time on the web portal. Manual time entries will be monitored by DMAS and the MCOs. Continued noncompliance may result in disenrollment from the CD program.
Q: My phone or tablet was not working when I started or ended my shift. What should I do? A: The missing shift will need to be entered on the CDCN web portal by the attendant and submitted to the EOR for approval. The EOR will need to review and approve the time on the web portal.
FAQs
Q: My phone died in the middle of my shift, what do I do?A: Once your phone is charged, click finish to end the shift. On the mobile app, choose ‘yes’ when asked ‘does this activity require any adjustments by the office.’ The time will be sent to the CDCN web portal where the attendant can make the necessary corrections and submit to the EOR for review and approval.
Q: The participant had an emergency resulting in the attendant not being able to clock in or out on the Mobile APP or IVR?A: If you are unable to use the CellTrak Mobile App or IVR, the missing shift will need to be entered on the CDCN web portal by the attendant and submitted to the EOR for approval.
Q: The Attendant clocked in/out at the wrong time, how do I correct this issue?A: The Attendant needs to start/stop the shift like normal when they are able. An adjustment to the shift will need to be made on the CDCN web portal by the attendant and submitted to the EOR for approval
FAQs
Q: What should I do if I get a new phone?A: Please call the CDCN Customer Number (1-888-444-8182) for assistance
Q: How do I register for CellTrak if we are transitioning from Virginia Premier?A: Virginia Premier Attendants and Consumers will receive a unique identification when entered into our system. This number will be necessary to complete registration of the CellTrak App. To receive your unique identification number please see a member of the CDCN in the lobby or attend the presentation specifically designed for VA Premier members.
FAQs
GalsQuestions?
Gals
