Upload
allen-fugit
View
218
Download
0
Tags:
Embed Size (px)
Citation preview
Electronic Ticketing
Implementation
Moscow June 28th 2006Vladimir Tepikin
Reservations Systems ManagerUkraine International Airlines
Moscow, June 28 2006 Vladimir Tepikin
Electronic Ticketing
Phase I• Interline Electronic Ticketing• GDS Electronic Ticket issuance• Ground Handling• Revenue Accounting• Staff training (1st session)Phase II• Self Electronic Ticketing• UIA staff training (2nd session)• Legal aspects
Moscow, June 28 2006 Vladimir Tepikin
Electronic Ticketing
Phase I
• Interline
• GDS / BSP - ARC
• Ground Handling
• Revenue Accounting
• Staff training (1st session)
Moscow, June 28 2006 Vladimir Tepikin
Interline Electronic Ticketing
• The following airlines were chosen for the 1st phase of the implementation:
• Continental / CO
• Delta / DL
• Northwest / NW
• KLM / KL
• Air France / AF
Moscow, June 28 2006 Vladimir Tepikin
Interline Electronic Ticketing
Interline partners selection criteria:
• Partner’s intention to issue only e-tickets
• Volume of interline business
• EDIFACT link availability between E-TKT Data Bases
Moscow, June 28 2006 Vladimir Tepikin
Interline Electronic Ticketing
- Coordinate General Business Requirements (GBR) with interline partners- Ensure the necessary interline billing systems and processes are in place for ET- Agree with the interline partner on a test plan- Agree with the interline partner on an implementation date
Moscow, June 28 2006 Vladimir Tepikin
Interline Electronic Ticketing
General Business RequirementsGeneral Business Requirements
Flight & Itinerary eligibility Ticket issuance Ticket void/cancellation PNR changes Check-in process Ground handling Refund processing Exchange/Reissue processing Direct Print Baggage Irregular operations
Flight emergency Receipts/Itineraries Legal Documents/Notices Fraud Prevention Data Security Data Retention Backup Procedures Revenue and Interline
Accounting Interline Contracts
(Agreements) Messages Form of Identification (FOID)
Moscow, June 28 2006 Vladimir Tepikin
Interline Electronic Ticketing
Eligible Routes• The following destinations / flights were
chosen for the 1st phase of the implementation:
• AMS / PS101, 102• BER / PS203, 204 • LON / PS501, 502• PAR / PS701, 702
Moscow, June 28 2006 Vladimir Tepikin
Eligible RoutesThe choice was based on the following criteria:- interline traffic volume with carriers selected for the
1st wave of Interline Electronic Ticketing:• a. main hubs of KL, AF;• b. main transfer points to / from DL, CO, NW;- Departure Control Systems used to handle PS flights:• a. SITA DCS is used by Globe Ground Berlin in TXL;• b. Interactive link to CODECO (AMS, LGW) from PS
ETKT server is planned;
Interline Electronic Ticketing
Moscow, June 28 2006 Vladimir Tepikin
Interline Electronic TicketingCurrent Status
Airline GBR Testing ClearingMethod
Target ImplementationPeriod
Continental/CO Agreed Completed on19 OCT 2005
IDEC Implemented
Delta/DL Agreed APR 2006 IDEC Implemented
KLM/KL Agreed JUN 2006 IDEC Implemented
Northwest/NW Agreed MAY 2006 IDEC Implemented
Air France/AF To be requested/sent 2006 IDEC 2006
Austrian / OS No Link No Link IDEC 2006
Moscow, June 28 2006 Vladimir Tepikin
Electronic Ticketing
Phase I
• Interline
• GDS
• Ground Handling
• Revenue Accounting
• Staff training (1st session)
Moscow, June 28 2006 Vladimir Tepikin
GDS
- Update GDS Participation Carrier Agreements (PCA’s) to reflect electronic ticketing- Complete GDS Questionnaire- Agree with the GDS test plan- Agree with the GDS implementation date
- The GDS must participate in country’s ARC / BSP - Coordinate with local BSP the start dateof ETKT issuance
Moscow, June 28 2006 Vladimir Tepikin
GDS Current Status
GDS ETQuestionnaire
Addendum toPCA
Testing Country TargetImplementation
Period
Amadeus/1A Filled-in, sent Not signed
Completed on27 APR 2006
CH, BE, DE, FR, NL, UA, UK, US
Implemented
Galileo/1G Filled-in, sent Signed Completed on19 OCT 2005
FR, NL, UK, BE, LU, DE, CH Implemented
Sabre/1S Filled-in, sent Signed Completed on13 DEC 2005
FR, NL, UK, BE, LU, DE, US, CA, PT
Implemented
Worldspan/1P Filled-in, sent Signed Completed on20 NOV 2005
FR, NL, UK, BE, LU, DE, US, CA, IE
Implemented
Moscow, June 28 2006 Vladimir Tepikin
Electronic Ticketing
Phase I
• Interline
• GDS
• Ground Handling
• Revenue Accounting
• Staff training (1st session)
Moscow, June 28 2006 Vladimir Tepikin
Ground Handling
Determine actions needed for Ground Handlers:
discussion/agreement on Electronic Ticketing handling methods:
- control
- interactive
- ETL
Coordinate testing and implementation dates
Moscow, June 28 2006 Vladimir Tepikin
Ground Handling
Station Handling DCS Contact Method (Interactive/Contr
ol/ETL)
Testing
AMS KLM – CODECO Mr. Jan van der Veer – Commercial Manager
ETL Messages * Completed,Implemented
CDG ADP GAETAN Mr. Jean-Luc Meyts – Station Manager
ETL Messages Completed,Implemented
KBP INTERAVIA SDCS Mrs. Olena Karpenko Interactive Completed,Implemented
LGW SERVISAIR UK LIMITED
CODECO Mr. Clive Darbon – Regional Sales Manager
ETL Messages* Completed,Implemented
TXL GLOBE GROUND
SDCS Mr. Honigmann – Head of Passenger Services
Interactive FEB 2006
BRU, FRA, ZRH - ETL Method deployed in APR 2006
* Control method is to be deployed by CODECO by the end of 2006
Moscow, June 28 2006 Vladimir Tepikin
Revenue Accounting
- ETM (ET lifted report) specifications reviewed
- FTP retrieval of ETM data from SITA arranged
- Hardware/Software required and in-house system to store ETM determined
- Software developed for Revenue Accounting system to process a nightly file of used coupons
- Clearing method selection was made for interline partners and BSP/ARC
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
First e-ticket on Ukraine International was issued on 26th of October 2005 by Continental
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
Moscow, June 28 2006 Vladimir Tepikin
When the ticket is validated on CO, the itinerary may also include any of CO's interline electronic ticketing partner
airlines.
Moscow, June 28 2006 Vladimir Tepikin
Electronic Ticketing
SITA Press Release:
“…On October 19, 2005, Passenger and Travel Solutions activated first interline electronic ticketing implementation between Ukraine International (PS) and Continental Airlines (CO). With this implementation, CO and the global distribution systems (GDS’s) that validate electronic tickets on either CO or PS, may issue e-tickets for travel on the combination of these two airlines…”
Moscow, June 28 2006 Vladimir Tepikin
Electronic Ticketing
Phase II
• Self Electronic Ticketing
• UIA staff training (2nd session)
• Legal aspects
Moscow, June 28 2006 Vladimir Tepikin
Electronic Ticketing
• Legal aspectLegal aspect• Civil Code of Ukraine• Air Code of Ukraine• Law of Ukraine «On electronic documents and
electronic documents circulation»• Rules on Passenger & Baggage Air transportation,
adopted by the order of Ministry of Transport of Ukraine № 568).
• Regulation of Ukrainian government on availability of electronic documents (electronic data) circulation № 680)
Moscow, June 28 2006 Vladimir Tepikin
First e-ticket in Ukraine International Ticketing Office was issued on 16th of FEB 2006
Moscow, June 28 2006 Vladimir Tepikin
Electronic Ticketing
PS is the first carrier in CIS to be recognized as 'green' by IATA's color coded system, which categorizes airlines based on their electronic ticketing capability:
Red = no plans for e-ticketingOrange = plans but not yet implementedYellow = performing e-ticketing but not interlineGreen = interline e-ticketing available
Moscow, June 28 2006 Vladimir Tepikin