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Greater Cleveland Regional Transit Authority
Electronic Repair (ER) DepartmentFarebox Reliability
Operations Committee
RTA Mission:
To Provide Safe, Reliable, Clean, and Courteous
Public Transportation
Greater Cleveland Regional Transit Authority
ER Dept. Maintenance Responsibilities
534
177
414
784
621 621
0
100
200
300
400
500
600
700
800
900
Apollo CameraSystem
Ticket VendingMachine
Destination Sign Farebox Lytx Drivecam Trapeze Radio
# OF AS
SETS
Greater Cleveland Regional Transit Authority
Farebox Defect Rate
2.76
2.28
1.84
2.23
2.91
2.162.06
1.66
2.10
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
2008 2009 2010 2011 2012 2013 2014 2015 2016
Defects/10
,000
Transactio
ns
Year
Defects per 10,000 Transactions
Greater Cleveland Regional Transit Authority
“Continual Process Improvement”Farebox Maintenance Collaboration
Farebox Maintenance
Electronic Repair
ITS Dept
Central Rail District
Revenue
Service Quality
Inventory
MaintenancePlanning
Bus Districts
Teamwork• Cohesive teamwork between
departments and personneldirectly impacts the success offarebox maintenance efforts.
Greater Cleveland Regional Transit Authority
“Continual Process Improvement”Actions Taken From 2012‐Present
o Service Quality entering work requests into maintenance softwareo Allows for improved defect tracking and identification
o 4 Training Modules completed at Tri‐Co AC/DC circuits, DC theory, solid state components,& circuit card assembly (CCA) repair
o New Repair Facility o Increased lab space, additional work benches
Greater Cleveland Regional Transit Authority
“Continual Process Improvement”Actions Taken cont.
o New test and repair equipmento Updated/Standardized equipment for each station
o Modified TRiM Replacement Programo The TRiM unit reads and writes fare mediao Historically the TRiM is responsible for 65‐70% of
all Farebox defects.o Began February 2015
Greater Cleveland Regional Transit Authority
GenFare Inc. (GFI) Odyssey Farebox
Greater Cleveland Regional Transit Authority
Electronic Repair Woodhill Lab
Greater Cleveland Regional Transit Authority
Electronic Repair Woodhill Lab cont.
Greater Cleveland Regional Transit Authority
Electronic Repair Woodhill Lab cont.
Greater Cleveland Regional Transit Authority
“Continual Process Improvement”GFI Database for Predictive Maintenance
Program (PMP)o Database managed and administered by Intelligent Transportation Systems (ITS) Department
o Utilizes nightly probing data from each fareboxo Enables predictive maintenance actions
o TRiM Diagnostic Reporto Bus History Reporto Maintenance Report
Greater Cleveland Regional Transit Authority
“Service Excellence”Next Steps
o Assign areas of focus for 3 supervisors [Q1 ‘17]o Increases effectiveness and streamlines communication
o Analyze PMP pilot results [Q2 ‘17]o Determine effectiveness by comparing PMP pilot results vs. historical
defect and rebuild data
o Develop farebox operation/inspection SOP [Q2 ‘17]o Standardized overnight inspections will reduce pullout defects.
Greater Cleveland Regional Transit Authority
Questions or Comments?
