QUESTION ISSUE SEND IN RESPONSE

Is there an EFT Response? NO 30 days with no response30 DAY NO RESPONSE

LETTER

YES

Was the original EFT returned?

NOeither no instrument or only a

copy was returnedEFT FOLLOW-UP LETTER

YES

Was the EFT returned within 7 days?

NO response was after 7 days EFT FOLLOW-UP LETTER

YES

Was the EFT returned in original untouched

condition?NO

original has been marked, stamped, stapled,

or otherwise touched / transacted

DOUBLE DIP FRAUD LETTER

YES

EFT RESPONSE FLOW CHART

Rev. 4-27-12

YES

Was the EFT returned with a provable mailing?

NOEFT was returned using

regular mailEFT FOLLOW-UP LETTER

(or ignore)

YES

Was a defect cited? NO

either no letter or a letter of refusal was included without citing a defect

EFT REFUSAL LETTER

YES

Was the cited defect valid? NO

"certified funds" requested "unacceptable form of pmt." "instrument not negotiable"

"not US currency" "instrument not properly

prepared" (fake)

ADJUST CERTIFIED FUNDS LETTER

YES routing no. not found account no. incorrect

instrument not properly prepared

- no signature - no date - no payee

CORRECT THE DEFECT & RETURN THE EFT FOR

PROCESS AGAIN

Rev. 4-27-12