Upload
sbtharan
View
266
Download
4
Embed Size (px)
Citation preview
7/26/2019 EFQM 2013 model.pdf
1/53
7/26/2019 EFQM 2013 model.pdf
2/53
H ?
I
H ?H ?
I , , .
I I 4 EF I
E
, .
7/26/2019 EFQM 2013 model.pdf
3/53
A , .
? F ? :
?
7/26/2019 EFQM 2013 model.pdf
4/53
, .
25 , ; .
10 ,
; .
2 , A .
EF , ,
. ,
, ,
,
.
E
.
7/26/2019 EFQM 2013 model.pdf
5/53
7/26/2019 EFQM 2013 model.pdf
6/53
7/26/2019 EFQM 2013 model.pdf
7/53
7/26/2019 EFQM 2013 model.pdf
8/53
7/26/2019 EFQM 2013 model.pdf
9/53
EF EF E .
.
. ,
, , ,
, (), . .
.
, ,
.
010,
( , 1 ).
.
, .
.
.
, 00
,
! ,
010, 0 !
7/26/2019 EFQM 2013 model.pdf
10/53
7/26/2019 EFQM 2013 model.pdf
11/53
, EF A
EF E
.
7/26/2019 EFQM 2013 model.pdf
12/53
3 , 3
EF E .
.
EF E A
.
. . 2013 ;
.
7/26/2019 EFQM 2013 model.pdf
13/53
F C E ;
.
A
, .
7/26/2019 EFQM 2013 model.pdf
14/53
, F C :
A C
C F
D C
H C & I
, I & I A
, .
D , ,
.
, 2013 , .
7/26/2019 EFQM 2013 model.pdf
15/53
. F ,
A B .
; ?
B .
.
,
,
.
B
.
B ; 9 .
.
7/26/2019 EFQM 2013 model.pdf
16/53
D C
.
.
7/26/2019 EFQM 2013 model.pdf
17/53
I ,
A. C
.
, .
,
, .
7/26/2019 EFQM 2013 model.pdf
18/53
C 9 , EF
E .
A 2010 , F C
, .
7/26/2019 EFQM 2013 model.pdf
19/53
K
.. K C , K
, K K K .
B B
.. , , , H , G.
. H,
.
C C
C ,
.
7/26/2019 EFQM 2013 model.pdf
20/53
The 9 Box Model is probably the most recognised part of the EFQMExcellence Model. There are 5 Enablers on the left hand side and 4 Resultson the right. There are lines between the boxes as the criteria cannot beviewed in isolation; each influences the others.At its simplest, the Model can be viewed as a cause and effect diagram.
You do something in the Enablers side and measure the impact on theresults side. Based on the impact, you learn, get creative, innovate and dosomething else different.
7/26/2019 EFQM 2013 model.pdf
21/53
F , 1,
. .
;
. H
.
7/26/2019 EFQM 2013 model.pdf
22/53
,
.
A ,
ADA .
7/26/2019 EFQM 2013 model.pdf
23/53
A 2010 ,
.
I
2003 .
A 2010 ,
; , .
7/26/2019 EFQM 2013 model.pdf
24/53
7/26/2019 EFQM 2013 model.pdf
25/53
ADA 2 .
F , ,
.
F ,
.
7/26/2019 EFQM 2013 model.pdf
26/53
A , ADA . H,
ADA.
ADA 2010
.
I , ADA ,
, . C ADA
.
7/26/2019 EFQM 2013 model.pdf
27/53
I E , 2 .
,
.
I & I ,
I & I.
7/26/2019 EFQM 2013 model.pdf
28/53
ADA .
ADA.
.
. I ; G ,
. .
F, ADA
; . ADA
.
7/26/2019 EFQM 2013 model.pdf
29/53
A
ADA.
:
. F ,
, ,
.
7/26/2019 EFQM 2013 model.pdf
30/53
H ?
, A
;
.
;
G HIG, , E
A.
7/26/2019 EFQM 2013 model.pdf
31/53
F , C.
,
, .
7/26/2019 EFQM 2013 model.pdf
32/53
E :
.
,
.
, .
7/26/2019 EFQM 2013 model.pdf
33/53
A, B
.
: 2010
.
7/26/2019 EFQM 2013 model.pdf
34/53
I A &
,
, & .
A, ;
, AE, .
7/26/2019 EFQM 2013 model.pdf
35/53
, G ?
H 100 ?
.
,
. , .
7/26/2019 EFQM 2013 model.pdf
36/53
.
. EF
A EF E A . A
EF E
A, .
7/26/2019 EFQM 2013 model.pdf
37/53
7/26/2019 EFQM 2013 model.pdf
38/53
A A I
.
,
.
.
7/26/2019 EFQM 2013 model.pdf
39/53
A ,
.
, .
,
. . A
.,
C E .
, ,
.
A
.
7/26/2019 EFQM 2013 model.pdf
40/53
7/26/2019 EFQM 2013 model.pdf
41/53
7/26/2019 EFQM 2013 model.pdf
42/53
7/26/2019 EFQM 2013 model.pdf
43/53
7/26/2019 EFQM 2013 model.pdf
44/53
7/26/2019 EFQM 2013 model.pdf
45/53
7/26/2019 EFQM 2013 model.pdf
46/53
7/26/2019 EFQM 2013 model.pdf
47/53
7/26/2019 EFQM 2013 model.pdf
48/53
7/26/2019 EFQM 2013 model.pdf
49/53
C C
K E A (KEA) E
C . , 12
H C E KEA
7/26/2019 EFQM 2013 model.pdf
50/53
7/26/2019 EFQM 2013 model.pdf
51/53
7/26/2019 EFQM 2013 model.pdf
52/53
7/26/2019 EFQM 2013 model.pdf
53/53
, EF A
EF E
.