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Effective Communication Skills
Objectives
Define and understand communication and the communication process
List and overcome the filters/barriers in a communication process
Practice active listening
Tips to improve verbal and non verbal communication
What are the most common ways we communicate?
Spoken Word
Written Word
Visual Images
Body Language
What is Communication?
Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding.
Communication is not a mysterious process.Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to It takes place when the ideas from your mind are transferred to
another’s and arrive intact, complete, and coherent.another’s and arrive intact, complete, and coherent.
The Communication Process
SENDER(encodes)
RECEIVER(decodes)
Barrier
Barrier
Medium
Feedback/Response
Types of Communication
One-way communication
Two-way communication
One to many
Components of Communication
Verbal CommunicationVerbal Communication
Vocal communicationVocal communication
Non-verbal communicationNon-verbal communication
Features of Effective Communication
Active Listening
Eye contact
Posture
Simple language
Questioning skills
Benefits of effective communication
Quicker problem solving Better decision making Steady work flow Strong business relations Better professional image
Barriers to communication
Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Cultural differences Poor listening skills Use of jargon Distractions
Hearing Vs Listening
Hearing – Physical process, natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.You must choose to participate in the process of listening.
Active Listening
The process of recognizing, understanding, andaccurately interpreting communicated messages
and responding to spoken and/or nonverbalmessages.
Steps to Effective Listening: Hearing Interpretation Evaluation Respond
o Eliminate Noiseo Get Feedback – Verbal & Body Signalso Speak Slowly & Rephrase your sentenceo Don’t Talk down to the other persono Listen Carefully & Patiently
Improving Verbal Communication-Tips
Improving Body Language - Tips
Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely
…in the new global and diverse workplace requires
excellent communication skills!
Success for YOU…
THANK YOU