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Effective Leadership and Effective Leadership and Management in NursingManagement in Nursing
CHAPTER
EIGHTH EDITION
Recruiting and Selecting Staff
15
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Learning OutcomesLearning Outcomes
1. Describe how to recruit applicants.2. Discuss how to select candidates.3. Describe how to interview prospective
candidates.
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Learning OutcomesLearning Outcomes
4. Distinguish between appropriate and inappropriate questions to ask during an interview.
5. Determine how to make a hiring decision.
6. Discuss the legal issues involved in hiring.
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Position DescriptionPosition Description
• Describes required skills, abilities, and knowledge
• Reflects current practice guidelines• Includes duties and responsibilities• Lists tasks inherent in duties• Specifies personal qualifications• Includes competency-based behaviors
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Recruiting StrategiesRecruiting Strategies
• Where to look• How to look• When to look• How to sell the organization
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
How to promote organizationHow to promote organization
• The four Ps of marketing:1- product; the available position
(professionalism, standard of care, quality, service, respect)
2- place (accessibility, scheduling, parking, reputation, organizational culture)
3- price (pay, benefits, sign on bonuses, insurance, retirement)
4- promotion: advertising, public relation, direct word of mouth, personal selling)
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Cross training as a recruitment Cross training as a recruitment strategy strategy
• Increase moral and job satisfaction• Improving efficiency• Increasing flexibility of the staff• Providing a mean to manage
fluctuations in the census
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Successful RecruitmentSuccessful Recruitment
• Depends on organization's reputation for higher levels of job satisfaction
• Satisfied nurses are more likely to speak highly of the organization
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Selecting candidate Selecting candidate
• Nurse manager should participate in the interview process
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Table 15-1: Selection Process
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Interview RulesInterview Rules
• Review application and résumé• Determine discrepancies between
applicant's qualifications and job description
• List specific questions to ask applicant• Identify a rapport builder• Determine if résumé provides a balance
of strengths and weaknesses
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Principles for Effective Principles for Effective InterviewingInterviewing
• Develop structured interview guides• Prepare for the interview• Open the interview• Gather information• Give information• Close the interview• Involve staff in interview process
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Preparing for the InterviewPreparing for the Interview
• Assemble all materials for interview• Use a quiet, pleasant interview site • Verify scheduled time with the
applicant• Avoid interruptions
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Work Sample QuestionsWork Sample Questions
• Determine applicant's knowledge of work tasks, but avoid leading questions such as: – We have lots of overtime. Do you mind
overtime?
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Behaviors and Sample QuestionsBehaviors and Sample Questions
• Decision-making– What was your most difficult decision in
the last month and why was it difficult?
• Communication– What do you think is the most important
skill in successful communication?
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Behaviors and Sample QuestionsBehaviors and Sample Questions
• Adaptability– Describe a major change that affected
you and how you handled it.
• Delegation– How do you make a decision to
delegate? Describe a specific situation.
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Behaviors and Sample QuestionsBehaviors and Sample Questions
• Initiative– What have you done in school or on a
job that went beyond what was required?
• Motivation– What is your most significant
professional accomplishment?
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Behaviors and Sample QuestionsBehaviors and Sample Questions
• Negotiation– Give an example of a negotiation
situation and your role in it.
• Planning and organization– How do you schedule your time?– What do you do when unexpected
circumstances interfere with your schedule?
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Behaviors and Sample QuestionsBehaviors and Sample Questions
• Critical thinking– Describe a situation in which you made
a decision by analyzing information, considering a range of alternatives, and selecting the best one for the circumstances.
• Conflict resolution– Describe a situation in which you helped
to settle a conflict.
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Structured Interview Guides Structured Interview Guides
• An interview is most effective when information on the pool of interviewees is comparable
• Interview guides contain questions, interviewer directions, pertinent information for a uniform process, and how to gain the same basic information from each applicant
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Interview Reliability and ValidityInterview Reliability and Validity
• Agreement between two interviews of same measure by same interviewer– High
• Ability to predict job performance– Low
• Structured interviews– More reliable
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Interview Reliability and ValidityInterview Reliability and Validity
• Pressured interviewers– Less accurate
• Interviewers tend to make quick decisions and be less accurate
• Interviewers are influenced by race, gender, and their own stereotypes
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Do Not Ask Questions About Do Not Ask Questions About
• Age• Race• Color• Sex• Marital status
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Do Not Ask Questions About Do Not Ask Questions About
• Sexual preference• Disability• National origin• Any other protected factor
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Legal Issues in HiringLegal Issues in Hiring
• Title VII of the Civil Rights Act of 1964• Equal Pay Act of 1963• Age Discrimination Act of 1967• Title I of Americans with Disabilities Act
of 1990• Bona Fide Occupational Qualification• Uniform Guidelines on Employee
Selection Procedures
Effective Leadership and Management in Nursing, Eighth EditionEleanor J. Sullivan
Hiring DecisionHiring Decision
• Considerations– Education, experience, licensure
• Integrate information from the interview– Weigh desired qualities based on relative
importance and on reliability of data– Weigh job dimensions based on
trainability– Compare data across entire applicant pool
if possible