Effective Communication_for Students

8/8/2019 Effective Communication_for Students

http://slidepdf.com/reader/full/effective-communicationfor-students 1/21

MANAGING

COMMUNICATION



Introduction to Communication

Process of Communication

Issues in Communication

Non-verbal Communication

AGENDA



INTRODUCTION TO

COMMUNICATIONSection 1



What is Communication?How does communication happen?

What are the functions of communication?

What are the barriers to communication?

INTRODUCTION



The transference and understanding of meaning.(Stephen P. Robbins)

The process of transmission of a message andunderstanding of information between two ormore people; it involves at least two parties– a

sender and a receiver. (Kavita Singh) The way we share information, ideas, goals,

directions, expectations, feelings, and emotionsin the context of coordinated action.(Schermerhorn, Hunt & Osborne)

The evoking of a shared or common meaning inanother person. (Nelson & Quick) The process of sharing goal-oriented messages

between two or more sources through a mediumor media. (Pareek)

DEFINITION



ControlMotivation

Emotional expression

Information

FUNCTIONS



PROCESS OF




COMMUNICATION PROCESS

SOURCE

ENCODING

CHANNELDECODING

RECEIVER

M E S

S A G E

M E S S AG E

F E E D B A

C K

M E S

S A

G E

M E S SA

G E



What is feedback?Functions of feedback

Provide data about style of behaviourCulture of openness and interpersonal trust

Better self-awarenessEffective communication

How to give feedback The good news firstDescriptive and Non-evaluativeFocus on behaviour and not the personReinforce new, positive behaviourSuggestive, not PrescriptiveWell-timed

FEEDBACK



Difference between hearing and listeningDifference between listening and active

listening

Guidelines:Listen for contentListen for feelingsRespond to feelingsNote all cuesReflect back

ACTIVE LISTENING



Media Types: people, mechanical, written, oral,

computer, etc.

CharacteristicsCapacityModifiabilityDuplicationSpeedFeedbackAppropriateness

CHANNELS



Define the channelSeries of linkages between communicating entitiesFormal

Chain

‘Y’WheelCircleAll-channel / Star

InformalGrapevineSocial gatheringsManagement by Wandering Around

NETWORKS



DownwardAssign goals and provide job instructions Inform of policies and proceduresPoint out problemsOffer feedback about performance

UpwardProvide feedback to higher-ups Inform of progress towards goalRelay current problems

LateralSave time and facilitate coordinationShort circuit vertical hierarchy and expedite action

DIRECTIONS



ISSUES IN




FilteringSelective perceptionDefensivenessLanguage

Status differencesGender differencesCultural diversityPreconceived ideas TrustOrganizational climateSensitivityNon-verbal cuesChannel effectiveness

BARRIERS TO EFFECTIVECOMMUNICATION



Men are from Mars, Women are from Venus“Politically Correct” communication

Cross-cultural communication

Electronic communication

CURRENT CHALLENGES INCOMMUNICATION



NON-VERBAL




Not involving words or languageUp to 93% of communication is non-verbal

(UCLA)

TypesProxemics- individual’s perception and use of

space1.5 ft- intimate distance, 4 ft- personal

distance, 12 ft- social distance, above- public

distanceKinesics- posture, body languageFacial and eye behaviourParalanguage- pitch, loudness, tempo, tone,

duration, laughing, crying

NON-VERBAL COMMUNICATION



Organizational Behaviour- Stephen P. RobbinsOrganizational Behaviour: Text and cases-

Kavita Singh

Organizational Behavior- Nelson and Quick

Organizational Behaviour- Schermerhorn, Huntand Osborn

Understanding Organizational Behaviour- Udai

Pareek

REFERENCES



In pairs (preferably 1 with work-ex and 1 fresher), choose aneducational institution and

Map the various channels throughwhich upward, downward andlateral communication takesplace in that organization

The barriers that are actuallyexperienced in communication inthat organization

EXERCISE



"The single biggest problem in

communication is the illusion thatit has taken place."

-- George Bernard Shaw

Documents

Effective Communication_for Students