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Trainer.bg | Telerik Academy
Effective communicationWriting, reading, public speaking
Trainer.bg | Telerik Academy
Communication
• Definition• Information transfer• Effectiveness framework• Case study
Trainer.bg | Telerik Academy
JOHARI WINDOW
Trainer.bg | Telerik Academy
Trainer.bg | Telerik Academy
Known by others
Unknown by others
Known by me
UnKnown by me by me
Trainer.bg | Telerik Academy
PUBLIC AREAKnown by
others
Unknown by others
Known by me
UnKnown by me by me
Trainer.bg | Telerik Academy
PUBLIC AREA
PRIVATE AREA
Known by others
Unknown by others
Known by me
UnKnown by me by me
Trainer.bg | Telerik Academy
PUBLIC AREA BLINDSPOT
PRIVATE AREA
Known by others
Unknown by others
Known by me
UnKnown by me by me
Trainer.bg | Telerik Academy
PUBLIC AREA BLINDSPOT
PRIVATE AREA
UNKNOWN
Known by others
Unknown by others
Known by me
UnKnown by me by me
Trainer.bg | Telerik Academy
BLINDSPOT
PRIVATE AREA UNKNOWN
PUBLIC AREA
General course of action
Trainer.bg | Telerik Academy
Let’s play a game!
Trainer.bg | Telerik Academy
Sender
Receiver
Encoding
Decoding
Message
Trainer.bg | Telerik Academy
Sender ReceiverEncoding DecodingMessage
Trainer.bg | Telerik Academy
CHANNEL
Sender ReceiverEncoding DecodingMessage
FEEDBACK
Trainer.bg | Telerik Academy
Etiquette and protocolGuidelines to flawless social conduct
Trainer.bg | Telerik Academy
Main topics
• Morality?• Distinction between good and evil• Humanism• The human is in the center of the universe• Etiquette• Guidelines to social conduct /norms• Protocol• Procedures
Trainer.bg | Telerik Academy
Etiquette
Etiquette serves to smoothen social interaction, to avoid fatal errors, to ensure safe, effective, manageable communication.
Trainer.bg | Telerik Academy
Originates
MilitaryAristocracySpiritual/church communities
Trainer.bg | Telerik Academy
Simulation : THE COMPANY
• Director (CEO) – has urgent business with his colleague, the PM• PM – has just closed a successful business interaction
with his client• Client – is at the end of a major business interaction
with the company.
Trainer.bg | Telerik Academy
Main principles
EffectivenessFree willChivalry
Trainer.bg | Telerik Academy
CONCLUSION AND SUMMARY
?Be proactive!
Establish context and propper communication
protocol
Ask for feedback and give away feedback gently
Trainer.bg | Telerik Academy
CONCLUSION AND SUMMARY
?Give yourselves time to think before responding
Don’t overdo, don’t add, don’t take chance if you don’t know what to do
Smile, be thankful in your social conduct
Trainer.bg | Telerik Academy
USEFUL RESOURCES
?Basic business
communication, Lesikar
Public speaking workbook, Sam Walch
Giving and Receiving Feedback : Building
Constructive Communication
