Upload
others
View
1
Download
0
Embed Size (px)
Citation preview
Effective Assisting
Timothy M. Bizga, DDS, FAGD
www.2thLectures.com
ABOUT ME
Holy Toledo
What makes an Effective Assistant
Type A
Application
Attitude
Why Customers Leave
• 9% Leave because of competitors
• 10% Leave due to other reasons
• 14% Leave due to product dissatisfaction
• 67% Leave due to attitude or indifference (connection issue)
Where is your skill level?
3 Things Employers Look For
1. Loyalty/ Dependability
2. Positive Attitude
3. Desire to learn new things and keep growing
• Anything that is healthy, keeps growing!
9 things we hate about our employees
1. We hate when you are only nice to us on special days
– This stems from a lack of appreciation
– 90:10 rule= we only remember the 10% bad
2. We hate when we have to nag for things to get done
3. We hate when you chew gum
– This presents a very unprofessional look to patients
4. We hate when you don’t check the floor after cleaning a room
– Cleanliness matters to patients and a dirty floor means a dirty facility
5. We hate when you do not introduced us to new patients
– We need to know if we alreadymet the patient
6. We hate when you do not help us get to know the patients
7. We hate when we have to do ALL the talking
– We need you to EDUCATE the patient too
– 75% conversation should be business and 25% social chitchat
– You are not just an employee, you are a TEACHER
8. We hate the personal use of cell phones and Internet at the employee’s desk
– This is a form of TIME EMBEZZLEMENT
9. We hate when you cry
– Belittling or criticizing in front of a patient IS NEVER RIGHT
– Using tears as a form of control IS NEVER RIGHT
Patient types
✓ Never Been to a Dentist
✓Acute needs before FIXES
Patient types
✓ Dental Phobic
✓Motivated by Pain
Patient types
✓ Last Trip about every 2-5 years
✓No Insurance
✓Be aggressive in treatment….do not
monitor small things TREAT
Patient types
✓ Regulars
✓ Learn their preferences
✓Cost Conscience
✓Want the Best
✓Missing teeth
✓Basics and Function First
✓Esthetically driven
Challenges with Patients
• Time
• Patients don’t tell the whole truth
• We have to marry NEEDS with WANTS
• “A Profession in Transition”
Rapport is Power
• Total responsiveness between people
The Magic of Rapport
1. Rapport is created by feeling of commonality
2. Words are only 7% of communication
3. Matching and Mirroring
– Milton Erickson, MD
– People like people who are LIKE THEMSELVES; or how they would like to be
4. Style is more important that substance INITIALLY
Light Polymerization and Curing Lights
37% of composite restorations are being insufficiently cured.Price R., Felix C., (2010). Factors Affecting the Energy Delivered to Simulated Class I and Class V Preparations. JCDA Applied Research.
An insufficient cure can lead to adverse effects on physical properties, such as
− reduced bond strengths,
− breakdown at the margins & microleakage,
− and ultimately secondary caries.
Boksman, L., Santos GC., (2012). Principles of Light Curing. Inside Dentistry, Volume 8, Issue 3. d failure.
Seal! Insufficient cure continues to be an issue
Proper Light Use
• Light curing should be based on depth
• Deeper preps require longer curing times
Beam Collimation and Performance Over Distance
Collimated Not Collimated
Collimated Not Collimated
Beam Collimation and Performance Over Distance
There are hot and cold spots within the curing light tip, and they vary with every light.
Distribution of LEDs
Beam Profile
SmartLite Focus has a homogenous beam profile for uniform performance in the curing area
The effective part of the light beam should be evenly distributed across the face of the light tip to maximize curing effectiveness, and minimize the negative impact of operator technique.
Effect of Light Angle on Curing
undercured
Curing Light Tip
Most lights only deliver 35% of stated output to bottom of deep box
©BlueLight Analytics Inc., 2012
Composite Placement and Curing
Tips for success with curing:
• Position the patient so you can access the tooth
• Stabilize with finger rests while curing
• Position as close to tooth as possible
• Position perpendicular to the tooth/restoration
• Increase curing time for deeper preparations
• Air cool or wait in between cycles
• Use orange shields so you can “look at the light”
• Keep light guide tip clean and free of debris
Microcopy
Shade Analysis and Communication
SHADE TAKING FACTS
1. 60% of remakes are blamed on poor color match
2. It takes 5 new crown cases to cover the cost of
one remake
3. Improper color selection causes great frustration
for the doctor, the laboratory and the patient,
losing time and money for the dentist and
laboratory.
Principles of Light
Shade Selection
CLINICAL TIP:
Determine the Shades Needed for the
Restoration Prior to Tooth Preparation
Shade Selection
• A Desiccated Tooth Will
Appear Lighter than Normal
• Select the Dentin Shade By
Examining the Dentin
What is necessary to see color?
• Light
• Object to interact with the light energy
Limitations
x
x
What Color is This?
X
1. MOST CRUCIAL component for shade taking in Dentistry in VALUE
2. Second most crucial component for shade taking is TRANSLUCENCY
3. Third most crucial component for shade taking is CHROMA
4. LEAST CRUCIAL component for shade taking is HUE
Dental Shade Guides
VITA Classical Shade guide
RULES FOR TAKING shade
1. Patient sitting UPRIGHT at an EYE-EYE conversation distance
2. WELL-ILLUMINATED area preferably with color-corrected lighting or Ott-Lites® (sold at Office-Max or Target) held 2 feet from patient
3. Take the shade before you start the procedure
4. Match VALUE first, then CHROMA, then HUE keeping in mind TRANSLUCENCY and its important for anteriors
5. Take a PHOTO
– Be sure to place the shade tab IN THE SAME PLANE as the teeth, incisal edge to incisal edge
6. Recharge your RODS and CONES by looking at an Neutral Gray or Light Blue
7. Lightly wet the teeth and the shade tabs with a clear liquid glaze prior to evaluation
Rite Lite 2 ™ Tri-Spectra LED Shade Matching Light
Alginate
Tray Selection
“The Journey of a Thousand Miles Begins with a Single Step” -Lao-tzu
Fixed Prosthodontic Landscape
• An average office performs 256 single unit crowns per year
• 256 x 150,000 general dentists = 38 million single unit crown procedures per year!
Function of Temps
• Maintain static contacts
• Calm state
• Maintain occlusion
• Trial OVD
Adequate Anatomy
Minimal Inflammation
How do you control bleeding?
Gingival bleeding! Resin composite cements contraindicated!
Hemostatic Agent
Cord, Traxodent & Cap
Adapting the cap so that it contacts the soft tissue is imperative
Images courtesy of Abdi Sameni. DDS
Features of Provision Materials
1. Polymerization Choice
– Dual v. Auto
2. Air-inhibited layer
3. Fluorescence
4. Flaking when trimming
– Margin design
5. Fracture Strength
– Clearance
6. BPA free
Taking a Matrix Impression
• Use a impression tray (closed bite, closed tray, quadrant tray, custom tray, etc)
• Create a putty matrix
Taking a Matrix Impression
Try in the tray first!
Taking a Matrix Impression
Bleed the cartridge twice
Taking a Matrix Impression
Load the tray, don’t overfill
Taking a Matrix Impression
Pucker up!
Taking a Matrix Impression
For a closed or stock tray, stabilize using a claw grip
Taking a Matrix Impression
Evaluate the impression
Preparing the Matrix
• The matrix impression can be modified to ensure the provisional:
– Has better interproximal contact
Dispensing the Provisional Material
Bleed the cartridge twice
Dispensing the Provisional Material
• Fill approximately ⅔ of the tooth in the matrix impression, don’t overfill to prevent excess
89
Final cure using a light curing unit (for 5 sec each surface per unit).
Extrude into the impression material and place into mouth within 45 seconds.
~ 0’45”
Set into the mouth for approximately 1 minute to 1’15”.
~ 2’00”
Remove from the mouth and remove excess material. If necessary, tack cure each tooth unit for 1-2 seconds.
~ 2’45”
~ 3’00”
Polish.
TEMPSMART™ can quicken fabrication of a temporary restoration due to its dual-cure option.
Three Minute Setting & Curing
90
Integrity† Integrity
Multi Cure†
(light cure)
Structur2† Structur3†
Thickness: 1.5mm
Fluorescence
TEMPSMART™(light cure)
ProtempPlus†
LuxatempFluoresence†
LuxatempUltra†
Thickness: 1.5mm
Seating the Matrix
• When using a closed bite tray, re-seat tray into the mouth making sure it is fully seated and the teeth fit into the impression with the patient fully closed
Light Curing the Provisional
• Let the material set for 90 seconds in the mouth then remove and command set with 20 seconds of light curing
Trimming, Adjusting, Polishing
• Trimming:– Use a straight nose handpiece
and acrylic burs
– Palm-thumb grip
Trimming, Adjusting, Polishing
• Polishing:– Use a straight nose
handpiece and brushes or rag wheels
– Palm-thumb grip
Inlays and Onlays
• Triple tray method gives a very stable result, but there are other aleternatives
• FERMIT- Ivoclar
• Modified Microfill
• Requires NO-CEMENT
• EXPENSIVE
• Clip Flow- Voco
• Works exactly like Fermit, but not as costly
Efficiency is Key
Protection
Question
• Who are you going to be in 5 years?
– Answer: Very much the same you EXCEPT 3 things…
• Books you read
• People you meet
• Thoughts you tolerate in your mind
Contact Info
• Dr. Tim Bizga• Like Dr. Tim Bizga on Facebook
• @DrTimBizga
• 2thLectures.com
• Email: [email protected]
103