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1026910-00003-00 Your future is filled with possibilities, but life is full of uncertainties. NJEA INCOME PROTECTION PROGRAM: Disability Income and Critical Illness enroll.njea.org

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Page 1: Educators Insurance Services, Inc - uuNJEA INCOME … · 2018. 9. 14. · … your paycheck if you become too sick or injured to work uuTHE NJEA DISABILITY INSURANCE PLAN helps ensure

1026910-00003-00

Your future is filled with possibilities, but life is full of uncertainties.

NJEA INCOME PROTECTION PROGRAM: Disability Income and Critical Illness

enroll.njea.org

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GRE

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NJEA INCOME PROTECTION PLANS16

There are two reliable ways you can help protect your financial future and get back on track when life throws a curveball your way. Our two NJEA Income Protection Plans: The NJEA Disability Insurance Plan and the NJEA Critical Illness Insurance Plan, give you the power to help protect your paycheck and your future.

Disability Insurance covers most injuries or illnesses that prevent or limit people from working.

Critical Illness Insurance covers several conditions usually limited to acute illness, not chronic disease.

Learn more about each before deciding if one, or both, is right for you.

Coverage is issued by The Prudential Insurance Company of America and

plans are endorsed by the NJEA.

Help protect your financial future.Keep your promise to your family and your students.As an educator, you devote so much of your life to guiding the future of this country. But what happens when an unexpected illness or disability prevents

you from keeping the promise you made to your family and your students?

To learn more or to apply visit enroll.njea.org.

WHY NJEA ENDORSED COVERAGE? COVERAGE YOU CAN RELY ON: All plans are designed for members and are the only plans endorsed by NJEA.

AFFORDABLE: Group discounted rates just for members.

CONVENIENT: Premiums automatically deducted from your paycheck.

MEMBER-FOCUSED: Comprehensive benefits that are less restrictive than employer plans.

COVERAGE STAYS WITH YOU: Even if you change jobs, as long as you remain a member.

KEEP MORE OF YOUR MONEY: Benefits are income tax-free when monthly deductions are paid with after-tax dollars. (IRC Section 104.)

IMPORTANT INFORMATION TO KEEP IN MIND

u NJEA plans pay cash benefits.

u Childbirth and complications of pregnancy are covered.

u Mental and behavioral health is covered.

u NJEA plans pay in addition to sick leave and continue when sick leave is exhausted.

u Open Enrollment opportunities occur only once every three years.

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The NJEA Disability Insurance Plan How long could you survive without a paycheck if an illness or injury prevented you from working? Having coverage under the NJEA Disability Insurance Plan is a key component of your financial wellness. Think of it as income protection–to help pay for things like the rent/mortgage, health insurance premiums, childcare–when you can’t work because of a covered disability, but the bills are coming in.

The NJEA Disability Insurance Plan covers disabilities such as:

u Mental and behavioral health

u Pregnancy

u Illness

u Accidental injury

u Cancer-related

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YOUR FUTURE IS FILLED WITH POSSIBILITIES3

EARLY CAREERPruProtect Plus offers a combined short- and long-term disability plan with maximum coverage. This plan covers you until age 65, perfect if you’re just starting out in life and great for helping protect your income for the long haul.

LATER IN LIFEPruProtect Six-Month is a short-term disability plan that may be a good choice for those looking for only a short-term plan, or nearing retirement.

PruProtect Two-Year is a short-term disability plan for those who want coverage beyond six months, but do not need long-term disability coverage. Mainly for those close to retirement.

Find the plan that works for you

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See how the loss of your paycheck would impact your

financial well-being with the Disability Insurance Needs Estimator:

www.prudential.com/EZDisabilityNeeds

Features PruProtect Six-Month PruProtect Two-Year PruProtect Plus

Compare thePlan Features

A short-term disability plan that may be a good choice for those who seek a short-term income replacement solution. Members close to retirement age or with other resources to cover long-term absences may want to select this plan.

Provides additional coverage for those who want coverage beyond six months and seek a short-term income replacement solution. Members close to retirement age or with other resources to cover long-term absences may want to select this plan.

A combined short- and long-term disability plan with maximum coverage. This plan covers you until age 65, helping to protect you for your working life. It also lets you select your elimination period. The longer the elimination period, the lower your paycheck deduction. Members with a large number of accrued sick days or other financial resources may prefer a longer elimination period.

When DoBenefits Begin?

Benefits for a covered disability are payable following the elimination period you choose—14, 30, 90, or 180 days.

How Long DoBenefits Continue?

Benefit payments continue for up to six months, provided you remain disabled and are treated by a licensed physician.

Benefit payments continue for up to two years, provided you remain disabled and are treated by a licensed physician.

Benefit payments continue, provided you remain disabled and are treated by a licensed physician, until age 65 if disability begins before age 60. If your disability begins at age 60 or later, benefits continue beyond age 65 according to a specified schedule.

What Is aCovered Disability?

You are considered disabled when you are unable to perform the material and substantial duties of your own occupation due to your sickness or injury; and you have a 20% or more loss in your indexed monthly earnings due to that sickness or injury, excluding sick leave pay. After 24 months of payments, you are considered disabled when Prudential determines that due to the same sickness or injury, you are unable to perform the duties of any gainful occupation for which you are reasonably fitted by education, training, or experience. A gainful occupation is expected to provide you with an income of at least 66 2/3% of your indexed monthly earnings within 12 months of your return to work.

What Is Partial Disability?

How May BenefitsBe Reduced?

Monthly benefit payments will be reduced by other sources of income, such as workers’ compensation, Social Security Disability Benefits, retirement disability benefits, and your employer’s retirement plan (but not from your retirement contributions). Monthly benefit payments will not be reduced by sick leave pay. Your benefits will never be less than 10% of your monthly benefit or $100, whichever is greater.

What Is a Pre-ExistingCondition?

Will Your Payment Be Adjusted by a Cost ofLiving Increase?

Only available with PruProtect Plus Prudential will make a cost-of-living adjustment (COLA) on July 1 if you are disabled and not working on that date and have been disabled for all of the 12 months before that date. Your payments will increase on that date by 3%. You will not receive more than five cost-of-living adjustments while you continue to receive payments for your disability.

Benefits for a covered disability are payable following either a 14-day or 60-day elimination period.

If you are disabled and return to work part-time, you will continue to receive a monthly payment, based on the percentage of income you are losing due to your disability.

Monthly benefit payments will be reduced by other sources of income, such as workers’ compensation, but not by pension, Social Security Disability Benefits, or sick leave pay. Your benefits will never be less than 10% of your monthly benefit or $100, whichever is greater.

You are considered disabled when you are unable to perform the material and substantial duties of your own occupation, and you have a 20% or more loss in monthly earnings due to the same sickness or injury, excluding sick leave pay.

A disability that begins during the first 12 months and is due to a pre-existing condition is excluded. A pre-existing condition is one that was diagnosed or treated during the three months prior to the effective date of your coverage.

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LIFE IS FULL OF UNCERTAINTIES5

A Few Things To Know If You Currently Have Disability Coverage:

1 You may want to check your benefit level; benefits don’t automatically increase as your salary increases.

2 You can increase your current disability coverage up to $500 per month during Open Enrollment…without health questions.

3 Use the charts on the right to find the Maximum Monthly Benefit Amount for your salary. Then, follow across the chart to find the Paycheck Deduction.

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NJEA Disability Insurance Plan RatesChoose the plan and benefit amount that fits your needs

Ages 50+*PruProtect Plus 20 Paycheck Deductions Per Year

Annual Salary

Monthly Benefit

Elimination Period

14 Days

30 Days

90 Days

180 Days

$ 9,000 $ 500 $ 17.43 $ 13.50 $ 10.23 $ 7.8018,000 1,000 34.85 27.00 20.45 15.6027,000 1,500 52.28 40.50 30.68 23.4036,000 2,000 69.70 54.00 40.90 31.2045,000 2,500 87.13 67.50 51.13 39.0054,000 3,000 104.55 81.00 61.35 46.8063,000 3,500 121.98 94.50 71.58 54.6072,000 4,000 139.40 108.00 81.80 62.4081,000 4,500 156.83 121.50 92.03 70.2090,000 5,000 174.25 135.00 102.25 78.0099,000 5,500 191.68 148.50 112.48 85.80

108,000 6,000 209.10 162.00 122.70 93.60117,000 6,500 226.53 175.50 132.93 101.40

Ages less than 40*PruProtect Plus 20 Paycheck Deductions Per Year

Annual Salary

Monthly Benefit

Elimination Period

14 Days

30 Days

90 Days

180 Days

$ 9,000 $ 500 $ 15.63 $ 5.75 $ 2.13 $ 1.3018,000 1,000 31.25 11.50 4.25 2.6027,000 1,500 46.88 17.25 6.38 3.9036,000 2,000 62.50 23.00 8.50 5.2045,000 2,500 78.13 28.75 10.63 6.5054,000 3,000 93.75 34.50 12.75 7.8063,000 3,500 109.38 40.25 14.88 9.1072,000 4,000 125.00 46.00 17.00 10.4081,000 4,500 140.63 51.75 19.13 11.7090,000 5,000 156.25 57.50 21.25 13.0099,000 5,500 171.88 63.25 23.38 14.30

108,000 6,000 187.50 69.00 25.50 15.60117,000 6,500 203.13 74.75 27.63 16.90

Ages 40–49*PruProtect Plus 20 Paycheck Deductions Per Year

Annual Salary

Monthly Benefit

Elimination Period

14 Days

30 Days

90 Days

180 Days

$ 9,000 $ 500 $ 16.50 $ 8.88 $ 4.40 $ 3.6318,000 1,000 33.00 17.75 8.80 7.2527,000 1,500 49.50 26.63 13.20 10.8836,000 2,000 66.00 35.50 17.60 14.5045,000 2,500 82.50 44.38 22.00 18.1354,000 3,000 99.00 53.25 26.40 21.7563,000 3,500 115.50 62.13 30.80 25.3872,000 4,000 132.00 71.00 35.20 29.0081,000 4,500 148.50 79.88 39.60 32.6390,000 5,000 165.00 88.75 44.00 36.2599,000 5,500 181.50 97.63 48.40 39.88

108,000 6,000 198.00 106.50 52.80 43.50117,000 6,500 214.50 115.38 57.20 47.13

PruProtect PlusAge as of preceding October 1

14 Days

30 Days

90 Days

180 Days

<40 0.0625 0.0230 0.0085 0.005240-49 0.0660 0.0355 0.0176 0.014550+ 0.0697 0.0540 0.0409 0.0312

* Rates may change as the insured enters a higher age category or if plan experience requires a change for all insureds.

To find your Paycheck Deduction for a Monthly Benefit Amount not shown:

u Use the chart below and locate your age.

u Follow across and choose your elimination (waiting) period.

u Multiply the rate shown by the Monthly Benefit Amount you’ve selected. And then divide by 2.

Find the chart that corresponds to your age and the Maximum Monthly Benefit Amount for your salary. Select the maximum monthly benefit or any lower amount that fits your needs. Follow across the chart and choose an elimination period (your waiting period to receive benefits) to see your Paycheck Deduction. Your Paycheck Deduction will change as you get older and move into the next age group.

How an Elimination Period Works = Disability Period - Elimination Period = Total Days PaidEXAMPLE: 42 Days (6 weeks x 7 days) - 30 Days (Elimination Period) = 12 Days Paid

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YOUR FUTURE IS FILLED WITH POSSIBILITIES7

PruProtect Two-Year 14-Day Elimination Period

60-Day Elimination Period

SalaryMonthly Benefit

Paycheck Deduction

Paycheck Deduction

$ 9,000 $ 500 $ 16.05 $ 12.3518,000 1,000 32.10 24.7027,000 1,500 48.15 37.0536,000 2,000 64.20 49.4045,000 2,500 80.25 61.7554,000 3,000 96.30 74.1063,000 3,500 112.35 86.4572,000 4,000 128.40 98.8081,000 4,500 144.45 111.1590,000 5,000 160.50 123.5099,000 5,500 176.55 135.85

108,000 6,000 192.60 148.20117,000 6,500 208.65 160.55

To find your Paycheck Deduction for an amount not shown, just multiply your desired Maximum Monthly Benefit Amount by $0.0642 for 14-Day Elimination Period and $0.0494 for 60-Day Elimination Period. And then divide by 2.

NJEA Disability Insurance Plan Rates (Continued)Choose the plan and benefit amount that fits your needs

To find the Maximum Monthly Benefit Amount for salaries not shown:

u Divide your annual salary by 12 to find your monthly salary.

u Then multiply your monthly salary by .667 and round down to the next $100 increment.

PruProtect Six-Month 14-Day Elimination Period

60-Day Elimination Period

SalaryMonthly Benefit

Paycheck Deduction

Paycheck Deduction

$ 9,000 $ 500 $ 9.68 $ 4.08 18,000 1,000 19.35 8.1527,000 1,500 29.03 12.2336,000 2,000 38.70 16.3045,000 2,500 48.38 20.3854,000 3,000 58.05 24.4563,000 3,500 67.73 28.5372,000 4,000 77.40 32.6081,000 4,500 87.08 36.6890,000 5,000 96.75 40.7599,000 5,500 106.43 44.83

108,000 6,000 116.10 48.90117,000 6,500 125.78 52.98

To find your Paycheck Deduction for an amount not shown, just multiply your desired Maximum Monthly Benefit Amount by $0.0387 for 14-Day Elimination Period or $0.0163 for 60-Day Elimination Period. And then divide by 2.

To apply, visit us at

enroll.njea.org

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Elimination Period for MaternityHow the timing of delivering your baby impacts the benefit amount

Your elimination period (EP) begins when your doctor disables you, which is typically four weeks before your EXPECTED delivery date, but keep in mind that every situation is different. We consider a member to be disabled for six weeks after their ACTUAL delivery. Benefits begin after the EP has been met. You are not paid for the EP.

Examples of How an Elimination Period Works (for all Disability Plans)

EXAMPLE: Member has $3,000 monthly benefit (or a $100 a day) and 30-day elimination.

BABY ARRIVES ON TIME: 4 weeks before (28 days) + 6 weeks after (42 days) = 70 days - 30-day EP = 40 days payable

40 days @ $100 daily rate = $4,000 disability benefit.

BABY ARRIVES EARLY (more than 4 weeks before): No disability time before birth. 6 weeks after (42 days) - 30-day EP = 12 days payable

12 days @ $100 daily rate = $1,200 disability benefits.

How Many Days Will You Be Paid for Your Disability? = Disability Period - EP = Total Days Paid EXAMPLE: 10 Weeks (10x7) = 70 Days - 14 Day EP = 56 Days Paid

NJEA INCOME PROTECTION PLANS 8

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Critical Illness Insurance PlanWith the NJEA-endorsed Critical Illness Insurance Plan you can have help tackling unexpected life-changing illnesses, easing some of the financial burden so you can focus on your recovery. It’s fast access to money to use however you like for medical and non-medical expenses that accompany a serious illness.

A critical illness, such as cancer or heart attack, is not only a devastating physical blow, but it can be a severe financial one as well. Even with health insurance, out-of-pocket medical and non-medical expenses such as deductibles, co-pays, over-the-counter medications, and home accommodations can really cause financial strain. With reduced income during this time, family budgets are stretched to cover normal household expenses. And there are always extra expenses, like transportation, childcare, and housekeeping.

Disability vs. Critical Illness InsuranceBoth types of coverage help protect your financial future from the expenses that result from illness or injury. The main difference between the plans are how funds are distributed to you. Disability insurance gives you a monthly benefit in the event that you are disabled while critical illness insurance gives you a lump sum payment when you are diagnosed with a covered serious illness.

Pre-Existing Condition limitationsA Critical Illness or Procedure is not covered if it is caused by, contributed to, or resulted from a pre-existing condition.

A person has a Pre-Existing Condition if both (1) and (2) are true:

1 The person received medical treatment, consultation, care, or services, including diagnostic measures, from a doctor or took prescribed drugs or medicines, or followed treatment recommendation in the six months just prior to the person’s effective date of coverage or the date an increase in the person’s benefits would otherwise be available

2 The person’s Critical Illness or procedure begins within six months of the date the person’s coverage under the plan becomes effective

LIFE IS FULL OF UNCERTAINTIES9

Details and descriptions of

coverages, exclusions, limitations

and restrictions can be found

in the Group Insurance Certificate.

Critical Illness or Procedure:

Percentages of the Person’s

Amount of Insurance

Alzheimer’s Disease 100

Heart Attack 100

Invasive Cancer (full benefit) 100

Major Organ Transplant 100

Parkinson’s Disease 100

Renal (Kidney) Failure 100

Stroke 100

Blindness 25

Cancer in Situ (partial benefit) 25

Coma 25

Coronary Artery Obstruction 25

Deafness 25

Heart Valve Malfunction 25

Terminal Illness 25

100% of all Critical Illness claims are paid within 7 business days.

1 Source: Based on 2019 claims results.

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Use your lump sum benefit for out-of-pocket

medical and non-medical expenses.

Provide proof of diagnosis

or treatment for a covered condition. No need to undergo treatment or provide proof of expenses.

Apply for Critical Illness insurance

by answering a few health questions.

How It Works

→ →

Benefits for dependents:

Spouse, Civil Union Partner,

Domestic Partner and Children.

Travel & Lodging

Money for costs associated with

round-trips between primary residence

and hospital/medical facility.

Additional Benefits*

10 NJEA INCOME PROTECTION PLANS

*Limitations and exclusions may apply. Certain benefits may not be available in all states. Please consult the booklet-certificate for details.

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About

8.6 million Americans are living with some form of cardiovascular disease or the after-effects of stroke.1

1 American Heart Association, Statistical Fact Sheet 2016 Update

Critical Illness Insurance in Action MEET THE KINKADE FAMILY**

Sarah age 43, Robert age 40, Christopher age 4 and Riley age 8

Benefit Breakdown

Sarah: $20,000 Robert: $20,000 Christopher: $10,000 Riley: $10,000Paycheck Deduction: $15.19

Sarah and Robert always took pride in planning for the unexpected. That was put to the test when one day, after teaching at her high school, Sarah had a sudden heart attack. Fortunately, having Critical Illness insurance meant they had help paying for bills such as copays, deductibles, medications and transportation between home and her doctors. Most importantly, she was able to focus on recovery instead of worrying about their finances.

**Testimonials provided are compilations of feedback provided by participants.

11 YOUR FUTURE IS FILLED WITH POSSIBILITIES

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NJEA Critical Illness Insurance Plan RatesChoose your coverage amount and see how much it costs

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Choose your coverage in increments of $10,000, up to $200,000. Your spouse may take the same benefit amount as you. Your child may be covered for 50% of your benefit amount, to a maximum of $15,000. Then, follow the chart on the right to determine your rate per pay period.

u Find your age.

u Follow across the chart to see your deduction.

u Multiply the rate per $10,000 for the coverage you want.

(Coverage may not exceed member’s coverage.)

(Coverage may not exceed 50% of member’s coverage.)

Member Open Enrollment Open Enrollment

Age

Cost per $10,000 of Coverage Cost for $20,000 of Coverage Cost for $30,000 of Coverage†

Cost per Paycheck Cost per Paycheck Cost per Paycheck

<25 $ 0.79 $ 1.58 $ 2.3725-29 1.18 2.36 3.5430-34 1.79 3.58 5.3735-39 2.83 5.66 8.4940-44 4.62 9.24 13.8645-49 7.40 14.80 22.2050-54 11.16 22.32 33.4855-59 16.40 32.80 49.2060-64 24.00 48.00 72.0065-69 33.25 66.50 99.7570-74 46.75 93.50 140.25

†Coverage above $20,000 always requires Evidence of Insurability.

Spouse Open Enrollment Open Enrollment

Member’s Age

Cost per $10,000 of Coverage Cost for $20,000 of Coverage Cost for $30,000 of Coverage†

Cost per Paycheck Cost per Paycheck Cost per Paycheck

<25 $ 0.40 $ 0.80 $ 1.2025-29 0.60 1.20 1.8030-34 0.91 1.82 2.7335-39 1.44 2.88 4.3240-44 2.34 4.68 7.0245-49 3.74 7.48 11.2250-54 5.64 11.28 16.9255-59 8.28 16.56 24.8460-64 12.12 24.24 36.3665-69 21.13 42.26 63.3970-74 29.65 59.30 88.9575+ 39.05 78.10 117.15

†Coverage above $20,000 always requires Evidence of Insurability.

Children Open Enrollment Open Enrollment

Age

Cost per $5,000 of Coverage Cost for $10,000 of Coverage Cost for $15,000 of Coverage

Cost per Paycheck Cost per Paycheck Cost per Paycheck

<26 $ 0.64 $ 1.27 $ 1.91

Critical Illness Rates (Please note rates are based upon member’s age.)

(Coverage may not exceed member’s coverage.)

(Coverage may not exceed 50% of member’s coverage.)NJEA INCOME PROTECTION PLANS 12

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NJEA INCOME PROTECTION PLANS16NJEA INCOME PROTECTION PLANS13

1 ENROLL AS A NEW MEMBER

Enroll within the first 120 days of becoming an NJEA member at enroll.njea.org or complete the attached enrollment form and mail it in the envelope provided. If you were covered under the NJEA Disability Insurance Program and/or Critical Illness Insurance before your leave of absence, enroll online or use the attached form within 120 days of your return.

2 ENROLL AFTER ENROLLMENT MEETING

Enroll online at enroll.njea.org or complete the attached enrollment form. You may give it to the Prudential representative in your building or mail it in within 60 days of the enrollment meeting.

3 APPLY ANY TIME

Apply online at any time, at enroll.njea.org. You may also complete the attached application and mail, fax or email to us. Once your form is processed, you will receive notification from Prudential if you need to answer health questions for approval.

ELIGIBILITY You’re eligible to enroll for coverage if you’re an NJEA member and work at least 15 hours per week. You can keep your coverage if you change districts, provided you notify us of the transfer within 120 days. You can enroll your spouse and dependents for Critical Illness, only if you’re enrolled.

You’re guaranteed acceptance if you enroll during the first 120 days of NJEA membership, during the first 60 days after an enrollment meeting at your school, or during the first 120 days after you return from unpaid leave (provided you were covered under the NJEA Endorsed Disability Insurance Program before your leave).

When To ApplyWhether you enroll online or by mail, applying for NJEA-endorsed coverage takes

just a few minutes.

To apply, visit us at enroll.njea.org

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This policy provides disability income insurance only. It does NOT provide basic hospital, basic medical, or major medical insurance as defined by the New York Department of Financial Services.

This coverage is not health insurance coverage (often referred to as “Major Medical Coverage”).This type of plan is NOT considered “minimum essential coverage” under the Affordable Care Act and therefore does NOT satisfy the individual mandate that you have health insurance coverage.Group Critical Illness Insurance coverage is a limited benefit policy issued by The Prudential Insurance Company of America, a Prudential Financial company, Newark, NJ. Prudential’s Critical Illness Insurance is not a substitute for medical coverage that provides benefits for medical treatment, including hospital, surgical, and medical expenses, and does not provide reimbursement for such expenses. The Booklet-Certificate contains all details, including any policy exclusions, limitations, and restrictions, which may apply. If there is a discrepancy between this document and the Booklet-Certificate/Group Contract issued by The Prudential Insurance Company of America, the Group Contract will govern. A more detailed description of the benefits, limitations, and exclusions applicable are contained in the Outline of Coverage provided at time of enrollment. Please contact Prudential for more information. Contract provisions may vary by state. Contract Series: 114774.

PruProtect Six-Month, PruProtect Two-Year, and PruProtect Plus Short Term and Long Term Disability Insurance coverages are issued by The Prudential Insurance Company of America, Newark, NJ. This brochure is intended to be a summary of your benefits and does not include all plan provisions, exclusions, and limitations. A Booklet-Certificate with complete plan information, including limitations and exclusions, will be provided. If there is a discrepancy between this document and the Booklet-Certificate issued by The Prudential Insurance Company of America, the terms of the Booklet-Certificate will govern. Contract provisions may vary by state. Contract Series: 83500.

Educators Insurance Services, Inc. is not affiliated with Prudential.

© 2020 Prudential Financial, Inc. and its related entities. Prudential, the Prudential logo, and the Rock symbol, are service marks of Prudential Financial, Inc. and its related entities, registered in many jurisdictions worldwide. NJE9_BR_GI2_01

To apply, visit us at enroll.njea.org

NEED HELP OR HAVE QUESTIONS? If you have questions about enrollment, claims, or premium payments, call 800-727-3414.

u Option 1 for Claims

u Option 2 for Billing

u Option 3 for Enrollment

APPLYING IS FAST AND SIMPLE.

Apply online at enroll.njea.org or complete the attached Enrollment Form and email, fax or mail it in the envelope provided:

EDUCATORS INSURANCE SERVICES 4000 Route 66–Suite 144 Tinton Falls, NJ 07753-7300

FAX: 732-918-2001

EMAIL: [email protected]

WEB: educators-insurance.com