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Education Professional Standards Board
Password Recovery Process
Password Recovery
The Password Recovery process is necessary when
you forget your Username and/or Password
your account has expired or been disabled
** Accounts become disabled after five unsuccessful login attempts
Password Recovery Options
Option 1 – Hint Q&AThere are four basic steps or requirements when choosing this option;
1) Personal Identification Verification combination of your full SSN and Birth Date or User Name
2) Online Security Verification one time entry of a computer generated ‘picture’ code
3) Answers to your personal Hint Questions4) Entry of new Password
Personal Identification Verification -combination of your full SSN and Email Address
Email Verification-message sent to your Email address containing a secure link used to reset your password
Online security Verification-one time entry of a computer generated ‘picture’ code
Entry of new Password
Option 2 – via EmailThere are three basic steps or requirements when choosing this option;
Password Recovery Options
Begin Recovery ProcessEPSB Website www.kyepsb.net
Begin the Password Recovery Process
Forgot Password Screen
The first screen in the Recovery process is the Forgot Password screen
You will chose to recover your password via Hint Q&A or Email
Hint Q & A Email
Password Recovery Option 1
Hint Q & A
Hint Q & A
Click the ‘Start’ button to begin recovering your password using Hint Q&A
Hint Q & A
Hint Q & A – ID Verification Your full SSN and either User Name or Date of Birth are required and
must match the information already on file at the EPSB
The picture code is additional online security and must be typed exactly as shown
Click the ‘Continue’ button to proceed
Hint Q & A – Hint Answers Type in answer to your one of your previously chosen Hint Questions
Click the ‘Continue’ button to proceed
Hint Q & A – New Password Provide and Confirm a new password containing a combination of at
least 6 letters and numbers
Click the ‘Reset Password’ button to complete the recovery process
Hint Q & A – Login You will receive this confirmation screen when your Password has been successfully reset
Click the ‘Click here to Login’ link to access the EPSB login page
Hint Q & A - Confirmation
You will receive an email message each time you have successfully recovered (reset) your password
Password Recovery Option 2
Enter your full SSN, confirm SSN and Email address for verification against information already on file at the EPSB
Enter verification code from picture into textbox.
Click the ‘Recover Password’ button to proceed
Email - Verification
If the SSN and Email combination match information on file at the EPSB, you will receive verification on the screen and also via email
Screen VerificationScreen Verification
Email VerificationEmail Verification
Email – Reset LinkClick on the link provided in the Email Verification message to access the Reset Password screen
Email VerificationEmail Verification
Click on this link before the expiry
time indicated
Link expiry time
Email – New Password
Provide and Retype a new password containing a combination of at least 6 letters and numbers
Click the ‘Reset Password’ button to complete the recovery process
Email - Confirmation
You will receive an email message each time you have successfully recovered (reset) your password
Help and Application Support
EPSB Websitehttp://www.kyepsb.net
Create an EPSB Loginhttps://wd.kyepsb.net/EPSB.WebApps/Profile/Register/Self_Register.aspx
Send an Email to the EPSB [email protected]
Online help from EPSBhttp://www.kyepsb.net/help/index.asp
Login and Online Help