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Edgar M. Franco1907 ½ Whitley Ave [email protected], CA 90068 (801) 518-6243
ObjectiveExperienced professional seeking a challenging and rewarding position where multi-lingual proficiency, personal initiative, customer service, sales, and/or managerial skills will be most effectively utilized.
Professional Experience24Hour Fitness Utah and California Sales Manager 2010 - 2016
Responsible for delivering 24 Hour Fitness promise by running a clean, well-maintained club. Training and coaching our sales counselors by addressing any needs for success. Cash handling, along with daily opening and closing procedures. Presentation of gym memberships, personal training packages, and supplements. Customizing workouts and nutrition plans for clients. Positions held: Serv. Rep., Sales Advisor, Personal Trainer, Assist. Sales Manager, Sales Manager.
Pinnacle Security Orem, UTTechnical Support Coach 2008 - 2011
Provided exemplary customer service and technical support in English, Spanish and French Installed, programmed and repaired various security systems. Daily duties include account creation, billing, and quality control. Assisted field technicians to resolve system communication and installation problems. Troubleshooting security systems through supervisory calls. Scheduling service appointments. Mentor and training of new and Tier 1 agents in the use of company software. Evaluating and improving agents’ performance. Maintaining service level to ensure productivity.
Wells Fargo Bank Provo and West Jordan, UTCustomer Service Representative 2004 - 2005
Top teller in branch, top 3 in region based on lead generations for loans, selling checking/savings accounts, overdraft protection and credit card services.
Handled sales transactions and identifying sale referrals. Responsible for customer transactions such as deposits, withdrawals and transfers. Managed large sums of money with proven and detailed accuracy in reporting.
Education Universidad Nacional de la Amazonia Peruana, Peru, Bachelor of Sciences, Accounting, April 1999. Brigham Young University, French Studies. Los Angeles City College. Mathematics Major for transfer. Currently attending. Business-level fluency in English, Spanish & French, Conversational Portuguese. Microsoft Office Suite (Word, Excel, Outlook, Power Point).
References
Clayton Ferguson (24 Hour Fitness Club Manager) 818-441-9540 Jocelyn Tapia (24 Hour Fitness Operations Manager) 818-471-3633 Sami Ben Fadhel (24 Hour Fitness Sales Manager) 626-409-0367
