Eddy Chan Eddy Chan 陳霖鴻陳霖鴻Regional Manager BUIT – North Asia Regional Manager BUIT – North Asia 北亚区北亚区 BUITBUIT 經經理理Microsoft Corporation Microsoft Corporation

How Microsoft How Microsoft Business Systems IT Business Systems IT drives user productivity and business drives user productivity and business value to client desktopvalue to client desktop微软业务系统微软业务系统 ITIT 如何驱动客户端桌面的用如何驱动客户端桌面的用户生产力和商业价值户生产力和商业价值 - This presentation talks about how Microsoft Regional business Unit IT Team is organized to improve business value and - This presentation talks about how Microsoft Regional business Unit IT Team is organized to improve business value and

security on the client desktop, and increase productivity of internal clients in the company. security on the client desktop, and increase productivity of internal clients in the company.

Agenda Agenda 内容提要内容提要

PhilosophyPhilosophy 理念理念Business SystemsBusiness Systems 业务系统业务系统First & Best Customer First & Best Customer 首位和最佳客户首位和最佳客户Federated IT ModelFederated IT Model 联盟式的联盟式的 ITIT 模式模式Microsoft IT Strategy Microsoft IT Strategy 战略战略Productivity Productivity 生产力生产力Security and PrivacySecurity and Privacy 安全和隐私安全和隐私Financials & BudgetFinancials & Budget 财务和预算财务和预算System Decision Making System Decision Making 决策制定决策制定

PhilosophyPhilosophy理念理念

Bill Gates – Bill Gates – Business @ the Speed of ThoughtBusiness @ the Speed of Thought::

““Our internal tools have two goals: to use software to Our internal tools have two goals: to use software to handle routine tasks, eliminating wasted time and handle routine tasks, eliminating wasted time and energy for our knowledge workers; and to free people energy for our knowledge workers; and to free people up to do more difficult work and handle exceptions”up to do more difficult work and handle exceptions”

““ 我们的内部工具有两个目标：使用软件来处理日常工作，我们的内部工具有两个目标：使用软件来处理日常工作，为我们的知识工作者避免浪费的时间；同时把人解放出来做为我们的知识工作者避免浪费的时间；同时把人解放出来做更艰难的工作以及处理意外事件。”更艰难的工作以及处理意外事件。”

Drive a new wave of user productivity by providing Drive a new wave of user productivity by providing processes, applications and systemsprocesses, applications and systems

通过提供流程、应用程序和系统带动新一波的用户生产力通过提供流程、应用程序和系统带动新一波的用户生产力

Integrated focus on processes and systems that support Integrated focus on processes and systems that support the company business modelthe company business model

集中关注支持公司业务模式的流程和系统集中关注支持公司业务模式的流程和系统

Run on secured and optimized IT infrastructureRun on secured and optimized IT infrastructure

在安全和优化的在安全和优化的 ITIT 架构上运行架构上运行

First and Best customer of MS products (Dogfooding)First and Best customer of MS products (Dogfooding)

微软产品的首位和最佳客户微软产品的首位和最佳客户

Business Systems Business Systems 业务系统业务系统

First & Best CustomerFirst & Best Customer 首位和最佳客户首位和最佳客户

Dogfooding and Running Dogfooding and Running a World-Class IT Utility a World-Class IT Utility 世界级的世界级的 ITIT 设施设施Shared GoalsShared Goals 共同目标共同目标Product Feedback Product Feedback 产品反馈产品反馈Integration DataIntegration Data 数据集数据集成成Planning & TestingPlanning & Testing 规划和测试规划和测试Showcase Showcase 例示例示

Federated IT ModelFederated IT Model 联盟联盟 ITIT 模式模式

Solid to CIO

Dotted to CIO

Finance

, H

R,

Finance

, H

R,

LC

ALC

A

Enterprise Apps Enterprise Apps 企业应用程序企业应用程序

Serv

ices

Serv

ices

Sale

s and

Sale

s and

Mark

eti

ng

Mark

eti

ng

MB

SM

BS

H&

EH

&E

Planning, Architecture, and Governance Planning, Architecture, and Governance 规划、架构和支配规划、架构和支配

ITIT

Opera

tions

Opera

tions

AdminAdminITIT

XITXIT

Serv

er

Serv

er

& T

ools

& T

ools

ServicesServicesITIT

OEM

OEM

MSN

MSN

Corporate groups

Sales and Marketing

Business Segments

Sales IT

IT Infrastructure & Client Services ITIT Infrastructure & Client Services IT 架构和客户端服务架构和客户端服务

Information Security & Privacy Information Security & Privacy 信息安全和隐私信息安全和隐私

OPSIT

MSN ITOEM ITH&E ITServer &Tools IT

MBS IT

Microsoft IT Strategy Microsoft IT Strategy 战略战略

EmpowerEmpower 激发 激发 – – Help our Help our customers, clients and partners customers, clients and partners drive productivity with great drive productivity with great services, guidance and services, guidance and solutionssolutions

SimplifySimplify 简化 简化 – – Simplify our Simplify our technology environment and technology environment and focus investments infocus investments in core core objectives. IT and business objectives. IT and business alignmentalignment

ProtectProtect 保护 保护 – – No hacks or No hacks or impacting attacks and total impacting attacks and total security and privacy security and privacy compliance.compliance.

Strategy PillarsStrategy Pillars 战略支柱战略支柱IT Objectives IT Objectives 目标目标

Be Microsoft’s Be Microsoft’s First First and Bestand Best Customer Customer

Run Run World ClassWorld Class IT IT

ProtectProtect Microsoft Microsoft Digital AssetsDigital Assets

Drive Drive productivityproductivity for for our customers, our customers, clients and clients and partnerspartners

Returns/Returns/RebatesRebates

Customer MgtCustomer Mgt Order EntryOrder Entry Order MgtOrder Mgt ManufacturingManufacturing DistributionDistribution AccountingAccounting A/R - CollectA/R - CollectRevenueRevenue

CustomerCustomer

Outsource PartnersOutsource Partners

Mac-PacMac-PacIOSC DistIOSC Dist

PurchasePurchaseOrderOrder

SystemSystem

Mac-PacMac-PacIOSC DistIOSC DistOrderOrder

Mac-PacMac-PacIOSC MfgIOSC Mfg

OrderOrder

Mac-PacMac-PacIOSC DistIOSC Dist

CustomerCustomer

AFSAFSManugisticsManugistics

Order HistoryOrder History

MOETMOET

OrderOrderOrderOrder EMS 2000EMS 2000

Mac-PacMac-PacIOSC DistIOSC Dist

OrderOrderShipmentShipmentProductProduct

customercustomer

MSMSSalesSales

Sales InfoSales Info

MS ProductMS Product

ProductProduct

Product,Product,PricePrice

MOLPMOLP

LicenseLicense

MSMSManagerManager

Sales InfoSales Info

ShipmentShipment

Ross GLRoss GL

Mac-PacMac-PacIOSC FinIOSC Fin

MS SalesMS Sales

SalesSales

Acctg TxnAcctg TxnChart of AcctsChart of Accts

Acctg TxnAcctg TxnChart of AcctsChart of Accts

MgtMgtExpenseExpenseTrackngTrackng

Acctg TxnAcctg TxnChart of AcctsChart of Accts

CitibankCitibankCheckCheck

Writing SvcWriting Svc

AcctAcctPayablePayable

HyperionHyperion

Budget,Budget,Acctg TxnAcctg Txn

Chart of AcctsChart of Accts

WorldwideWorldwideCons CreditCons Credit

ServicesServices

Credit InfoCredit Info

AR Elect.AR Elect.FundsFunds

TransferTransfer

A/RA/R

PaymtPaymtSelectSelect

2, 32, 3

A/RA/R

APAPImagingImaging

P.O.P.O.

MSNMSNRegistr.Registr.

RegistrationRegistration

MSMSOperOperICONICON

ChannelChannelInventoryInventorySystemSystem

Order,Order,ShipmentShipment

Order,Order,ShipmentShipment

Credit InfoCredit Info

Excel WorkbookExcel Workbook

ChannelChannelPartnerPartner

PlatinumPlatinum

CustomerCustomer

PlatinumPlatinum

Return,Return,ShipmentShipment

PlatinumPlatinum

Acctg TxnAcctg TxnChart of AcctsChart of Accts

PillarPillar

Budget,Budget,Chart of AcctsChart of Accts

Acctg TxnAcctg TxnChart of AcctsChart of Accts

Credit InfoCredit Info

Acct TxnAcct TxnChart of AcctsChart of Accts

Acct TxnAcct TxnChart of AcctsChart of Accts

A/RA/R

Select 2, 3Select 2, 3

ReturnReturn

ReturnReturn

Acctg TxnAcctg TxnChart of AcctsChart of Accts

SalesSales

RevenueRevenueby Subby Sub

Select3Select3

EDIEDI

OrderOrder

GEISGEIS

OrderOrder

IngresIngres(OEM)(OEM)

Select 2, 3Select 2, 3

CustomerCustomerTroikaTroika

AuthAuthReplicatorReplicator

Product LicenseProduct License

OrderOrder

Shipment,Shipment,LicenseLicense

MaxcimMaxcimMfgMfg

BOM,BOM,Component,Component,

ProductProduct

CitibankCitibank

PaymentsPayments

PaymentsPayments

GEISGEIS

Cust.Cust.StatementStatement

CompanyCompanyStoreStore POSPOS

TaxTaxServerServer

Sale w/taxSale w/tax

SalesSalesorderorder

Export DocExport Doc

MaxcimMaxcimDistDist

SalesSalesorderorder

InventoryInventoryMgtMgt

SystemSystem

PublishersPublishersResourceResource

IntlIntlFulfillmentFulfillment

Sales, OrderSales, OrderInv.A/RInv.A/R

Hart DirectHart DirectFulfillmentFulfillment

Sales, OrderSales, OrderInv.A/RInv.A/R

SalesSales

Win OEWin OE

InternalInternalOrdersOrders

MaxcimMaxcimMfgMfg

COGSCOGS

Fin Goods,Fin Goods,InventoryInventory

SalesSalesorderorder

Mac-PacMac-PacIntl FinIntl Fin

Budget WBBudget WB

BudgetBudget

BudgetBudget

Mac-PacMac-PacIntl FinIntl Fin

Budget,Budget,Acctg TxnAcctg Txn

Chart of AcctsChart of Accts

SalesSales

Budget,Budget,Chart of AcctsChart of Accts

Ross GLRoss GLAcct TxnAcct TxnChart of AcctsChart of Accts

Mac-PacMac-PacPuerto RicoPuerto Rico

HaciendoHaciendo

Purchase OrderPurchase Order

Sales InfoSales Info

MacPacMacPacPRPR

Fin TxnFin Txn

MaxcimMaxcimOrderOrder MgtMgt

OrderOrder

AckAck

AckAckPrepaidPrepaid

OrderOrder

NabancoNabanco

OrderOrder

CreditCreditAuthAuth

PSSPSS

SupportSupportOrdersOrders

MaxcimMaxcim

OrderOrder MgtMgtOrderOrderInfoInfo

MOLPMOLPOrderOrderLicenseLicense

ShipmentShipmentMS MgrMS Mgr OrderOrder

MaxcimMaxcimOrd MgtOrd Mgt

OEMOEMQueryQuery

A/RA/R

MSMSOperOper NANA

Price,Price,ProductProduct

Sales,Sales,ShipmentShipment Credit InfoCredit InfoMSMS PressPress

WkbenchWkbench

Sales, OrderSales, OrderInventory,Inventory,

A/RA/R

SalesSales

InternalInternalOrdersOrders COGSCOGS

Part listPart list

Product,Product,LicenseLicense

SAP ARSAP AR

TimeTimeKeeperKeeper

PSSPSSAppsApps

LaborLabor

ContractContract

Mac-PacMac-PacIOSC DistIOSC Dist

TroikaTroika

MSMSManagerManager

MSMSManagerManager

Mac-PacMac-PacIOSC DistIOSC Dist

Mac-PacMac-PacPuertoPuerto

RicoRico

Mac-PacMac-PacPuertoPuerto

RicoRico

Mac-PacMac-PacIOSC DistIOSC Dist

““Too Many Systems:”Too Many Systems:” 太多系统太多系统

High Dev/Support & HW costsHigh Dev/Support & HW costs• Too Little IntegrationToo Little Integration• Insufficient AgilityInsufficient Agility• 350,000 hard copy 350,000 hard copy

financial reports financial reports distributed ww, available distributed ww, available 14 days after end of 14 days after end of periodperiod

““Too Many Systems:”Too Many Systems:” 太多系统太多系统

High Dev/Support & HW costsHigh Dev/Support & HW costs• Too Little IntegrationToo Little Integration• Insufficient AgilityInsufficient Agility• 350,000 hard copy 350,000 hard copy

financial reports financial reports distributed ww, available distributed ww, available 14 days after end of 14 days after end of periodperiod

““Business Inefficiencies:”Business Inefficiencies:”业务低效业务低效

•Manually intensive business Manually intensive business processesprocesses•Inconsistent business rules Inconsistent business rules •Error-prone data entryError-prone data entry•Dozens of paper forms per Dozens of paper forms per locationlocation•High cost per transactionHigh cost per transaction

““Business Inefficiencies:”Business Inefficiencies:”业务低效业务低效

•Manually intensive business Manually intensive business processesprocesses•Inconsistent business rules Inconsistent business rules •Error-prone data entryError-prone data entry•Dozens of paper forms per Dozens of paper forms per locationlocation•High cost per transactionHigh cost per transaction

MS MS System System AArchitecture 1995rchitecture 1995MS MS System System AArchitecture 1995rchitecture 1995

Project PlansProject Plans 项目计划项目计划 ApprovedApproved

范围范围 Scope Scope CompleteComplete

发布发布 Release Release ReadinessReadiness

ApprovedApproved

DeploymentDeployment 部署部署CompleteComplete

Vision/ScopeVision/Scope 愿景愿景 ApprovedApproved

Software Development Lifecycle Software Development Lifecycle Overview Overview 软件开发周期概要软件开发周期概要

Risk AssessmentRisk Assessment

Security & Security & Privacy ModelPrivacy Model

Training Plan Training Plan ReviewReview

User Acceptance User Acceptance ApprovalApproval

Security & Privacy Security & Privacy AssessmentAssessment

Service Level Service Level ManagementManagementCapacity MgmtCapacity MgmtAvailability MgmtAvailability MgmtFinancial MgmtFinancial Mgmt

Incident MgmtIncident MgmtProblem MgmtProblem MgmtService DeskService Desk

Service Service Monitoring Monitoring and Controland ControlSystem AdminSystem Admin

Security AdminSecurity AdminNetwork AdminNetwork Admin

Change MgmtChange Mgmt Configuration Configuration MgmtMgmt

Release MgmtRelease Mgmt

MOFMOF

Microsoft Operations Microsoft Operations Frameworks Frameworks 框架框架

容量管理 容量管理 Capacity Capacity 可靠性管理 可靠性管理 Availability Availability 财务管理 财务管理 Financial Financial 工作量管理 工作量管理 Work ForceWork Force服务可持续性管理 服务可持续性管理 Continuity Continuity 服务级别管理服务级别管理 SLA SLA

改变的管理 改变的管理 ChangeChange设置的管理 设置的管理 ConfigurationConfiguration发布的管理 发布的管理 ReleaseRelease

优化 Optimizing

改变 Changing

操作 Operating服务的监督 服务的监督 & & 控制 控制 ServiceService安全的管理 安全的管理 SecuritySecurity网络的管理 网络的管理 NetworkNetwork系统的管理 系统的管理 SystemsSystems工作表 工作表 Job SchedulingJob Scheduling存储管理 存储管理 StorageStorage输出管理 输出管理 Print/outputPrint/output目录管理 目录管理 Directory serviceDirectory service

Service DeskService Desk事件管理 事件管理 IncidentIncident

问题管理问题管理 ProblemProblem

支持 Supporting

Changing

OperatingSupporting

Optimizing

BusinessNeed业务需求

ServiceDelivered服务输出

Following a Solution Through the IT Following a Solution Through the IT Lifecycle Lifecycle 在在 ITIT 生命周期中贯彻方案生命周期中贯彻方案

Productivity Productivity 生产力生产力

This could include everything from operating our services at or above defined service levels, to delivering projects This could include everything from operating our services at or above defined service levels, to delivering projects that have measurable productivity improvements. The goal is to ensure we EMPOWER our user base with that have measurable productivity improvements. The goal is to ensure we EMPOWER our user base with technology and drive a new wave of productivity.technology and drive a new wave of productivity.

Security and Privacy Security and Privacy 安全和隐私安全和隐私

Protect the privacy of our customers and employees in Protect the privacy of our customers and employees in accord with all regulatory mandates accord with all regulatory mandates 按照各类管制制度保护微按照各类管制制度保护微软客户及员工的隐私软客户及员工的隐私Protect Microsoft’s intellectual property and confidential Protect Microsoft’s intellectual property and confidential data data 保护微软知识产权和机密数据保护微软知识产权和机密数据

Enforce the application of auditable controls and processes Enforce the application of auditable controls and processes to help manage project risk and global regulatory to help manage project risk and global regulatory compliance compliance 加强稽核控制及流程实施力度，以协助管理项目风加强稽核控制及流程实施力度，以协助管理项目风险及全球合规状况险及全球合规状况

Drive spend and benefit accountability for IT investments Drive spend and benefit accountability for IT investments through adherence to the Value Realization Process through adherence to the Value Realization Process 严格执严格执行价值实现流程，促进信息技术资产收支账目明晰化行价值实现流程，促进信息技术资产收支账目明晰化

Ensure The Security Of Microsoft’s Digital Assets Ensure The Security Of Microsoft’s Digital Assets 确保微软确保微软数字资产安全数字资产安全

Security Threat Risk AssessmentSecurity Threat Risk Assessment安全风险评估安全风险评估

IP loss IPIP loss IP 丢失丢失Private data lossPrivate data loss

私秘数据丢失私秘数据丢失Outage Outage 停机停机Business Business continuity riskcontinuity risk

业务连续性风险业务连续性风险Business critical Business critical data lossdata loss 商业关键数据丢失商业关键数据丢失

IT Budget ProcessIT Budget Process 预算流程预算流程Move the Budget to the Decision OwnerMove the Budget to the Decision Owner 决定者决定者

Infrastructure = CIOInfrastructure = CIO

Applications = CIO & Business VP’sApplications = CIO & Business VP’s

Push and Pull ProcessPush and Pull Process 推拉流程推拉流程Push core Infras/Systems costsPush core Infras/Systems costs

Pull menu of additional Services/SystemsPull menu of additional Services/Systems

Global IT Infrastructure Cost PoolGlobal IT Infrastructure Cost Pool 全球基础架构花全球基础架构花费费P&L user allocation of IT cost IT P&L user allocation of IT cost IT 成本用户分配盈成本用户分配盈亏亏Server charge back model Server charge back model 服务器返还模式服务器返还模式

ApplicationsApplications 60%60%

App Development (29%)App Development (29%)

App Support (31%)App Support (31%)

InfrastructureInfrastructure 40%40%

Network (14%)Network (14%)

Data Center (7%)Data Center (7%)

Employee Services (5%)Employee Services (5%)

Voice (5%)Voice (5%)

Helpdesk (5%)Helpdesk (5%)

Security (3%)Security (3%)

Microsoft IT Microsoft IT 花费花费

Functional ViewFunctional ViewFY05FY05

BreakdownBreakdown 花费细节People 72%Data & Voice 16%Hardware 5%Facilities 5%Software 2%

30%New

Capability

70%70%Sustaining Sustaining & Running& RunningExistingExisting

CapabilityCapability

45%45%New New

CapabilityCapability

55%55%Existing Existing

CapabilityCapability

Increases value

Decreases maintenance

delivery

Value Realization Process (VRP)Value Realization Process (VRP) 价值实现流程价值实现流程Managing the Value Proposition of the IT Application PortfolioManaging the Value Proposition of the IT Application Portfolio

Common measures and processes Common measures and processes 一般措施和流程一般措施和流程We only invest in something when we know its valueWe only invest in something when we know its value

Common benefit factors, definitions, calculations Common benefit factors, definitions, calculations Spans entire IT lifecycle (planning, execution, deployment Spans entire IT lifecycle (planning, execution, deployment and maintenance)and maintenance)

Accountability for spend – VRP verification Accountability for spend – VRP verification 验证验证We only invest in what the business is willing to stand up and be held accountable forWe only invest in what the business is willing to stand up and be held accountable for

Spend tied to commitments from businessSpend tied to commitments from business$ value audited by finance Business held accountable for $ value audited by finance Business held accountable for commitmentcommitment

Alignment of portfolio to business strategyAlignment of portfolio to business strategy – VRP rationalization – VRP rationalization 合理化合理化We only invest when we can tie the value to Microsoft’s business strategiesWe only invest when we can tie the value to Microsoft’s business strategies

Rational decision makingRational decision makingProject ranking mechanismProject ranking mechanism

IT Health ScorecardIT Health Scorecard 健康记分卡健康记分卡

Application and service availability Application and service availability 应用和服务可用度应用和服务可用度Incident response Incident response 事件响应事件响应Data protectionData protection 数据保护数据保护Product adoptionProduct adoption 产品采用产品采用User satisfactionUser satisfaction 用户满意度用户满意度Internal controlsInternal controls 内部控制内部控制

System Decision MakingSystem Decision Making 系统决策制定系统决策制定

Activity Client Business

Owner Account Manager RegBUIT CorpBUIT

Request RA CI CI CI

Documentation Preparation

Business Requirements Document

RCI I RA CI

Scope & Vision RCI I RA CI

VROM CI I RA RCI

Solution Guidelines CI I RACI RC

VROM CI I RACI RC CI

Existing Application & Development Pipeline Review

CI I CI RA CI

Communication and Coordination CI CI RA CI CI

Variation Review CI RA CI CI

Policy and Risk Review CI I CI RA I

VRP CI RA I I I

Funding RC AC I I I

Initiate Development Process I I CI RA RI

Request

Bud

get

Yes

Existing AppApp Info

No

result

App

Info Gathering & Analysis

Policy/Risk Review Engineering & Development

Deploy & Support

Existing or In-Progress?

Funding?Proceed?Variation and VRP Review

Proceed?Result Yes

Stop

No

No

client

BUIT

MBC / MCC / Business Owner)

App

Req

uest

Focus on the basics and get them right! Focus on the basics and get them right! 打好基本功打好基本功What is Your CIO Mindset?What is Your CIO Mindset?

Demand vs. Risk vs. Value Demand vs. Risk vs. Value

Put the budget in the hands of the decision maker Put the budget in the hands of the decision maker

Reduce “Sustainer spend” : Invest in “Builder” Activities Reduce “Sustainer spend” : Invest in “Builder” Activities

In Closing… In Closing… 总结总结

For More InformationFor More Information 更多信息更多信息Additional content on Microsoft IT deployments Additional content on Microsoft IT deployments and best practices can be found on and best practices can be found on http://www.microsoft.comhttp://www.microsoft.com

Microsoft TechNet Microsoft TechNet http://www.microsoft.com/technet/itshowcasehttp://www.microsoft.com/technet/itshowcase

Microsoft Case Study ResourcesMicrosoft Case Study Resourceshttp://www.microsoft.com/resources/casestudieshttp://www.microsoft.com/resources/casestudies

Increase IT Efficiency: Maintain Fewer Servers Increase IT Efficiency: Maintain Fewer Servers http://www.microsoft.com/http://www.microsoft.com/serverconsolidationserverconsolidation

E-mail IT ShowcaseE-mail IT Showcaseshowcase@microsoft.comshowcase@microsoft.com

© 2004 Microsoft Corporation. All rights reserved.© 2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Thank You！Thank You！Questions? Questions?