7/30/2019 EDCH Value Addition
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Customer satisfaction is our core objective
EDCH is part of a GSM operator (Etisalat U.A.E)v EDCH is the
only DCH to be part of a GSM Operator.v We have strategic advantage
in understanding our clients needs from an Operators viewpoint.v We
understand the telecom industry as we are a signatory to GSMA.v Our
financial strength guarantees that we are here to stay.v We have
access to vast resources of our parent company.v We continually
invest in our employees which reflects in No Attrition & Full
Retention.v We utilise our Billing & Customer Care System to
provide state of the art services to clients.v We are owned by a
Telecom Company & not by private firms or investors.
Integrated Data Clearing & Financial Clearing systemsv Both
DC & FC Systems are integrated & synchronized.v This
enhances invoicing & settlement processes.v Both departments
are under one roof & so co-ordination, consistency is
maintained.v Any cross-reference, query, clarification between DC
& FC systems can be done immediately.
In house Developmentv By building & maintaining our own
systems, we are swift to implement clients new requirements.v No
3
rdparty involvement in development / updating our systems, which
reduces delay in updation &
removes transfer of costs.v Highly skilled multinational IT
professionals.v Customized reports & information can be
provided according to clients requirement in a short time.
Customer Supportv In-house customer support & not
out-sourced.v Clients enquiries are promptly replied by skilled
& experienced professionals.v Support available in regional
languages including Arabic, French, Hindi, Urdu, Tamil, Malayalam.v
Support available 24 hours a day.
Cost benefitsv Flexible pricing policy.v No hidden fees, No
Running Costs & No Administration Fees.v ONLY pay for the
processing of roamingrecords.v In-house development drops update
& licenses cost.v Our low overhead reflects in our rates &
our Client benefits from this low cost.v Many Value added services
(IOT Check, Business Intelligence Tool, Fraud Reporting, CDR
Conversion, Roaming Negotiation, etc.) are available at a very
nominal price.
Excellent Operationsv Latest connectivity & file transfer
technologies.v Advanced IT Security policy ensures data security
& confidentiality.v 24x7 operational support, monitoring &
trouble shooting.v Built-in and well placed disaster and backup
plans.
Quality Standardsv As we are ISO 9001:2000 certified by DNV, we
conduct Internal and External audit periodically.v All our systems
are based on International IT quality standards.v Clients are
encouraged to audit us any time.
GSM Membershipv Active Member of many GSM groups.v Always
keeping pace with current and future technologies in the industry.v
Proud sponsor of many GSM events.
