ection services is a violation of the City’s ordinance and may lead to · 2020. 9. 22. · TVs, DVDs, VCRs) Fluorescent Light ... services to all customers that qualify for and

Dear recycLA customer,

In July 2017, the City of Los Angeles (City) launched recycLA, a public-private partnership that, for the first time in the history of the City, offers customer-friendly and efficient waste and recycling collection services to commercial/industrial businesses and large multifamily buildings. recycLA will help move the City closer to achieving its zero waste goals through its pioneering waste reduction, reuse, recycling, and recovery programs. recycLA offers a host of benefits to those who work and live in Los Angeles including but not limited to clean fuel vehicles, recycling at 100% of customer sites, annual landfill reduction targets of one million tons, and recycling infrastructure investment and development. recycLA also offers a host of benefits to its customers which includes standardized and transparent rates, customizable waste and recycling services, 24/7 customer service support, and enforcement of customer service standards. As a potential recycLA customer, you are receiving this notice as part of the recycLA customer onboarding process. Commercial and Multi-Family businesses must work with their designated recycLA Service Provider (RSP) for their waste and recycling services. Signing up for recycLA waste and recycling collection services requires a Waste Assessment wherein you will work with your designated RSP to customize your waste and recycling services. Appointments for Waste Assessments can be made by calling LA Sanitation’s (LASAN) 24/7 Customer Care Center at 1-800-773-2489. Please be advised that Commercial and Multi-Family Businesses are required to have waste and recycling collection services in accordance with the Los Angeles Municipal Code (LAMC) section 66.33.2. Failure to subscribe to and maintain active recycLA waste and recycling collection services is a violation of the City’s ordinance and may lead to prosecution. Thank you in advance for your cooperation and participation in the recycLA customer onboarding process. If you would like more information about recycLA, please visit recycLA.com.

CUSTOMER RIGHTS AND RESPONSIBILITIES

CUSTOMER SERVICE AGREEMENT/LEVEL OF SERVICE

● Your recycLA Service Provider (RSP) will provide you with a Service Agreement Form that identifies all the services provided to you along with all the associated costs including any Extra services.

● You will be provided with solid resources containers (Black, Blue, and Green Bins) of sufficient size, type

and number to ensure that all solid resources are properly stored and contained until they are removed for

disposal or processing.

● If you submit a request for a change in service level which results in a lower rate, your billing amount will be

adjusted within seven (7) days of the date of request regardless of whether or not the correct containers or

changes in service level is provided within that timeframe. All billings shall be prorated to reflect changes

in service level.

COLLECTION FREQUENCY/HOLIDAYS/EXTRA SERVICES ● Your collection service will include at a minimum one 96 gallon Black refuse/garbage Bin and one 96 gallon

Blue comingled recycling Bin that will be collected at least once a week.

● Days of collection will be Monday thru Saturday. You can request for a Sunday collection for an additional

service fee. If your scheduled collection day falls on a holiday, your RSP will provide collection service on

the day before the holiday, if requested, or within one (1) day of the scheduled collection. Sunday

collection service is excluded if the holiday falls on a Saturday.

● Extra Services may be applicable to your situation. See the separate Additional Customer Fees and

Charges list of Extra Services and associated fees and charges.

WHAT WILL BE COLLECTED ● Your RSP will collect commercial and multi-family refuse/garbage in Black Bins, recyclable materials in

Blue Bins and organic waste in Green Bins. If applicable, Horse Manure will be collected in Brown Bins.

Refer to LAMC Sec. 66.03

● You will provide full access to your containers on your designated collection day(s). The RSPs cannot

remove obstructions to access your containers.

NEVER PUT THESE MATERIALS IN YOUR BINS

● State law prohibits the disposal of hazardous waste and certain electronic waste in your

containers. These wastes includes but are not limited to:

Certain Mercury-containing Devices (i.e.: Batteries,

Thermometers)

Construction and Demolition Waste (i.e.: Concrete, Wood,

Asphalt)

Electronic Waste – Items with an Electrical Cord (i.e.: Large Appliances,

TVs, DVDs, VCRs)

Fluorescent Light Tubes/Bulbs

Radiological Waste Medical Waste

Pharmaceuticals/Over–the-Counter Medicines

Paints Pesticides

Sharps Used Motor Oil Solvents

MISSED COLLECTION ● If your RSP is at fault for a missed collection and you report it before 2:00 PM on your scheduled collection

day, your RSP will provide the collection by 6:00 PM on the same day. All missed collections reported after

2:00 PM on the day of collection will be collected by 10:00 AM on the next regular service day, Monday-

Saturday. If a missed collection is resolved on a Sunday, you will not be charged additional fees for this

collection.

● To report a missed collection call 311, 1-800-773-2489 or go to recycLA.com.

CONTAINER REPAIR/REPLACEMENT/SERVICE

● Your RSP will repair or replace your containers as the result of normal wear and tear, resulting from proper

use, or damage resulting from the RSP’s actions at no cost to you.

● You will be responsible for the cost of repair or replacement of containers that are damaged as a result of

your negligence or misuse, including overfilling or depositing of prohibited materials.

● You are entitled to one (1) free steam cleaning per twelve (12) month period per container upon request.

You can request additional steam cleanings for an additional fee.

● Your RSP is responsible for removing graffiti from RSP-supplied containers upon request at no charge up

to three (3) times per twelve (12) month period. Any additional requests, within the twelve (12) month

period will be an additional fee. Your RSP will remove graffiti reported within five (5) business days of

notification. For containers owned by you, you may request graffiti removal by your RSP for an additional

fee.

● Your RSP will be responsible for all costs associated with the repair or replacement of property that has

been damaged by the RSP’s equipment, employees or agents.

MULTI-FAMILY VALET SERVICE

● Your RSP will continue to provide valet service to all multi-family establishments that were enrolled in the

CITY’s Multifamily Residential Recycling Program (MFRP) at no additional cost. You may choose to

continue your current collection program. The following changes in service level may result in the

cancellation of the valet service:

An increase in the frequency of collection of the Blue Bin(s); or

A change in container size or type (i.e., replacing 96 gallon carts with a 3 cubic yard bin).

REASONS FOR NON-COLLECTION

● Should your RSP not be able to collect a container due to the following reasons, a written Non-Collection

Notice will be left indicating the reason(s) such as:

Container(s) is determined to contain hazardous waste, medical waste, electronic waste, exempt

materials, or construction and demolition materials.

Blue Bin(s), Green Bin(s), or Brown Bin(s) are determined to be contaminated after the RSP has left the

required number of notifications.

Container(s) is overweight and cannot be safely moved and/or emptied by RSP personnel and/or

equipment

Container(s) contents will not empty after tipping

Container(s) is overfilled

Container(s) is blocked or inaccessible. The RSP cannot remove obstructions to access your

containers.

● Non-collection will result in an additional charge.

BILLING ● Your RSP will bill you on a monthly basis that will cover the following month’s service.

● You will have the option to pay your monthly bill by mail, online, and phone or at your RSP’s Customer

Service Center. You will also have the option of receiving proof of payment via paper, electronic or both

methods for all transactions.

● If you are billed an amount greater than appropriate for the service you are enrolled at any time during the

term of the agreement and for any reason, your RSP will promptly credit your account for the full amount

that was overbilled. You will have the choice of your refund to be in the form of check or credit.

● Monthly payments are due 15 days after you receive your bill. Bills not paid by the due date will be

considered delinquent and may result in late fees, missed collection, and eventual suspension of services.

● Rates will be adjusted on an annual basis at the beginning of each year.

Announcement City of Los Angeles

Food Rescue and Materials Reuse in the

new recycLA Franchise Program

The new recycLA Franchise Program includes Food Rescue and Materials Reuse Programs for commercial businesses and multi-family residents in Los Angeles. Your recycLA Service Provider (RSP) will provide Green Bin organic material recycling services to all customers that qualify for and request it. Your RSP is also required to establish a Food Rescue Program that will assist in the collection (“rescue”) of edible food, fit for human consumption, and to create or develop the necessary network for delivering the food to those who need it the most. 40% of all food in the United States is wasted; California alone wastes approximately 6 million tons of food a year. With over one million people in Los Angeles County suffering from food insecurity, the recycLA Program’s food rescue effort is an ethical and environmental necessity. Additionally, food that is disposed as trash is an incredible drain on resources. Nationally one fifth of our fresh water is wasted on crops that go directly to landfills, and one fifth of a typical landfill is filled with wasted food. Each year, organic waste landfilled in California releases approximately 8.3 million tons of greenhouse gases. Your RSP will also provide resources to assist in the collection of new and/or used goods and materials that can be reused. Examples of reusable materials include manufacturing overages, discontinued or surplus items, and other gently used items (furniture, clothing, appliances, and more). If you would like to learn more about the services offered in your recycLA Zone, please contact your RSP. For questions or concerns, contact the LA Sanitation Customer Care Center at 1-800-773-2489.

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Stamp

Food Rescue & Materials Reuse Resources Food recovery program

Simple ways to recover food and eliminate hunger

Republic Services partners with Food Finders

Good food doesn’t belong in the trash, but sadly it often ends up

there. At restaurants where a special didn’t sell well, bakeries

with too many of yesterday’s bagels, or grocery stores rotating out

older stock, edible food has often ended up in trash cans and

then headed to the landfills.

Food Finders

Food Finders is a non-profit organization. Since, 1989, they have

received more than 123 million pounds of donated, wholesome

food, providing enough food for more than 100 million meals. This

food is delivered same-day to non-profit shelters, missions, senior

and youth centers, recovery homes, and other agencies.

Donating edible food

By donating edible food, your business may benefit from:

• Tax deduction for contribution • AB 1826 compliance • Stronger community ties

562-347-4100

Materials reuse program Republic Services partners with L.A. SHARES, a non-profit materials reuse program.

Donations of furniture, equipment and supplies (both new and used) from local

businesses are redistributed to non-profits and schools throughout Los Angeles, FREE

OF CHARGE.

Pick-up is free and donations are tax deductible.

Since 1991, L.A. SHARES has given away more than $180,000,000 worth of goods and materials to over 2,500

organizations throughout Los Angeles. But, believe it or not, they still don’t have enough to fill daily requests.

We know you have the “stuff” it takes to make a difference. Visit lashares.org or contact Republic Services at

the number below.

You can donate surplus food!

California state law and the County of Los Angeles Department of Public Health allow the donation of surplus

foods that are still fit for human consumption. Permitted food facilities such as restaurants, hotels, grocers,

food processing facilities, food distributors, and caterers may donate* the following to nonprofits and directly

to individuals: Whole produce, Food prepared by a permitted food facility, Prepackaged food, Expired prepack-

aged food

*Foods previously served to a consumer generally cannot be donated.

If your business is interested in donating food through this partnership,

contact Republic Services at the number below.

You are Protected

On January 1, 2018, California enacted the California Good Samaritan Food Donation Act (AB 1219), which

provides liability protections for entities that make good faith donations of surplus food.

CA STATE MANDATES 2019

Reduce the greenhouse gas emissions in California and help the City achieve Zero Waste. For more information: www.calrecycle.ca.gov/recycle/commercial or www.ab341la.org

How to Comply • Subscribe to Green

Container organic waste services from your recycLA Service Provider.

• Recycle all of your organic waste onsite or through a Landscaping Contractor.

Organics

Defined by the State as food waste, green waste, landscape and pruning waste, nonhazardous wood waste, and food-soiled paper waste that is mixed in with food waste.

CA STATE ASSEMBLY BILL 1826MANDATORY COMMERCIAL ORGANICS RECYCLING

Businesses and Multi-family Residential Dwellings MUST HAVE an organics recycling program in place by:

Note: Multi-family residential dwellings are NOT required to recycle food waste at this time.

Generators of 4 or more cubic

yards of solid waste, including trash,

recycling, and organics per week.

January 1, 2019

Generators of 2 or more

cubic yards of solid waste per week,

including trash, recycling, and organics, if statewide

disposal of organic waste is not decreased by 50%.

Summer/ Fall 2021

CA STATE ASSEMBLY BILL 341MANDATORY COMMERCIAL RECYCLING

You are required to have recycling service if you are either:

ORA

business that regularly disposes

of solid waste.

A multi-family dwelling of

5 units or more.

How to Comply • Subscribe to Blue

Container Recycling service from your recycLA Service Provider.

• Separate your recyclable materials from your trash and take them to a recycling center.

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29

4.5

9$

32

3.4

4$

35

3.6

2$

41

8.0

4$

48

7.8

4$

60

0.6

4$

72

4.2

0

Fou

r /

Wee

kP

rim

ary

Bin

$3

34

.26

$7

49

.05

$7

84

.91

$8

20

.76

$8

92

.46

$9

64

.15

$1

,10

7.5

6$

1,2

50

.96

Ad

dt'

l Bin

s$

21

1.8

4$

27

0.8

8$

28

4.7

8$

38

7.5

7$

42

5.7

6$

46

5.7

5$

55

1.1

2$

64

3.6

5$

79

3.5

4$

95

7.7

7

Five

/ W

eek

Pri

mar

y B

in$

41

1.2

7$

92

8.6

5$

97

3.4

7$

1,0

18

.28

$1

,10

7.9

0$

1,1

97

.53

$1

,37

6.7

8$

1,5

56

.04

Ad

dt'

l Bin

s$

26

0.7

6$

33

3.4

2$

35

0.5

3$

48

0.5

3$

52

8.0

7$

57

7.8

7$

68

4.1

8$

79

9.4

4$

98

6.4

3$

1,1

91

.33

Six

/ W

eek

Pri

mar

y B

in$

48

8.2

8$

1,1

08

.24

$1

,16

2.0

2$

1,2

15

.79

$1

,32

3.3

5$

1,4

30

.91

$1

,64

6.0

1$

1,8

61

.11

Ad

dt'

l Bin

s$

30

9.6

7$

39

5.9

6$

41

6.2

8$

57

3.5

0$

63

0.3

9$

69

0.0

0$

81

7.2

5$

95

5.2

5$

1,1

79

.31

$1

,42

4.8

7

Sun

day

Rat

eP

rim

ary

Bin

$1

54

.85

$3

15

.43

$3

28

.88

$3

42

.31

$3

69

.19

$3

96

.10

$4

49

.87

$5

03

.64

Ad

dt'

l Bin

s$

97

.67

$1

24

.89

$1

31

.30

$1

63

.00

$1

78

.21

$1

94

.09

$2

27

.87

$2

64

.32

$3

22

.31

$3

85

.65

Ad

dit

ion

al f

req

uen

cy o

f se

rvic

eP

rim

ary

Bin

$7

7.0

1$

17

9.5

9$

18

8.5

5$

19

7.5

2$

21

5.4

4$

23

3.3

6$

26

9.2

2$

30

5.0

7

Ad

dt'

l Bin

s$

48

.91

$6

2.5

4$

65

.75

$9

2.9

7$

10

2.3

2$

11

2.1

2$

13

3.0

7$

15

5.8

1$

19

2.8

9$

23

3.5

6

Extr

a P

ick

Up

(O

ne

tim

e as

nee

ded

)$

8.8

5$

11

.20

$1

3.5

6$

21

.36

$2

8.8

0$

36

.24

$5

1.1

1$

65

.98

$8

0.8

6$

95

.74

Smal

ler

Size

Co

mp

acto

r $

9.0

8 x

th

e n

um

ber

of

cub

ic y

ard

s x

the

nu

mb

er o

f co

llect

ion

s in

a m

on

th +

th

e b

ase

rate

s

MO

NTH

LY S

ERV

ICE

RA

TES

Co

st In

clu

des

So

lid W

aste

Bla

ck B

in +

Rec

yclin

g B

lue

Bin

Rat

es

for

No

n C

om

pac

ted

Co

nta

ine

rs

1 o

f 3

20

20

Rat

es

and

Fe

es

Day

s/w

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kB

in3

2 G

al6

4 G

al9

6 G

al1

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1.5

Yd

2 Y

d3

Yd

4 Y

d6

Yd

8 Y

d

On

e /

Wee

kP

rim

ary

Bin

$3

8.9

1$

77

.81

$7

7.8

1$

77

.81

$7

7.8

1$

77

.81

$7

7.8

1$

77

.81

Ad

dt'

l Bin

sN

o C

har

ge

Two

/ W

eek

Pri

mar

y B

in$

73

.91

$1

47

.82

$1

47

.82

$1

47

.82

$1

47

.82

$1

47

.82

$1

47

.82

$1

47

.82

Ad

dt'

l Bin

sN

o C

har

ge

Thre

e /

Wee

kP

rim

ary

Bin

$1

08

.93

$2

17

.85

$2

17

.85

$2

17

.85

$2

17

.85

$2

17

.85

$2

17

.85

$2

17

.85

Ad

dt'

l Bin

sN

o C

har

ge

Fou

r /

Wee

kP

rim

ary

Bin

$1

43

.94

$2

87

.88

$2

87

.88

$2

87

.88

$2

87

.88

$2

87

.88

$2

87

.88

$2

87

.88

Ad

dt'

l Bin

sN

o C

har

ge

Five

/ W

eek

Pri

mar

y B

in$

17

8.9

5$

35

7.9

1$

35

7.9

1$

35

7.9

1$

35

7.9

1$

35

7.9

1$

35

7.9

1$

35

7.9

1

Ad

dt'

l Bin

sN

o C

har

ge

Six

/ W

eek

Pri

mar

y B

in$

21

3.9

7$

42

7.9

3$

42

7.9

3$

42

7.9

3$

42

7.9

3$

42

7.9

3$

42

7.9

3$

42

7.9

3

Ad

dt'

l Bin

sN

o C

har

ge

Day

s/w

ee

kB

in3

2 G

al6

4 G

al9

6 G

al1

Yd

1.5

Yd

2 Y

d3

Yd

On

e /

Wee

kP

rim

ary

Bin

$7

8.0

8$

88

.01

$1

03

.24

$2

10

.29

$2

19

.25

$2

28

.21

$2

46

.13

Ad

dt'

l Bin

s$

65

.11

$8

3.2

6$

87

.53

$1

08

.66

$1

18

.81

$1

29

.39

$1

51

.91

Two

/ W

eek

Pri

mar

y B

in$

12

6.9

9$

15

0.5

5$

18

0.2

4$

38

9.8

6$

40

7.8

0$

42

5.7

2$

46

1.5

7

Ad

dt'

l Bin

s$

11

4.0

2$

14

5.8

0$

15

3.2

7$

20

1.6

2$

22

1.1

2$

24

1.5

1$

28

4.9

8

Thre

e /

Wee

kP

rim

ary

Bin

$1

75

.91

$2

13

.09

$2

57

.25

$5

69

.46

$5

96

.35

$6

23

.24

$6

77

.01

Ad

dt'

l Bin

s$

16

2.9

4$

20

8.3

4$

21

9.0

3$

29

4.5

9$

32

3.4

4$

35

3.6

2$

41

8.0

4

Fou

r /

Wee

kP

rim

ary

Bin

$2

24

.82

$2

75

.63

$3

34

.26

$7

49

.05

$7

84

.91

$8

20

.76

$8

92

.46

Ad

dt'

l Bin

s$

21

1.8

4$

27

0.8

8$

28

4.7

8$

38

7.5

7$

42

5.7

6$

46

5.7

5$

55

1.1

2

Five

/ W

eek

Pri

mar

y B

in$

27

3.7

4$

33

8.1

8$

41

1.2

7$

92

8.6

5$

97

3.4

7$

1,0

18

.28

$1

,10

7.9

0

Ad

dt'

l Bin

s$

26

0.7

6$

33

3.4

2$

35

0.5

3$

48

0.5

3$

52

8.0

7$

57

7.8

7$

68

4.1

8

Six

/ W

eek

Pri

mar

y B

in$

32

2.6

5$

40

0.7

2$

48

8.2

8$

1,1

08

.24

$1

,16

2.0

2$

1,2

15

.79

$1

,32

3.3

5

Ad

dt'

l Bin

s$

30

9.6

7$

39

5.9

6$

41

6.2

8$

57

3.5

0$

63

0.3

9$

69

0.0

0$

81

7.2

5

Ad

dit

ion

al

Re

cycli

ng

Blu

e B

in C

on

tain

er

Fre

qu

en

cy (

Mo

nth

ly M

ax

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m R

ate

)

Fo

od

Wa

ste

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d G

ree

n W

aste

Gre

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Bin

fo

r N

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(M

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20

20

Rat

es

and

Fe

es

Mat

eria

l

Del

iver

y/

Co

llect

ion

Bla

ck (

no

n-C

&D

)$

30

6.6

4$

81

.77

Blu

e$

30

6.6

4$

0.0

0

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en$

30

6.6

4$

10

6.1

9

Mat

eria

lD

eliv

ery

Co

llect

ion

Dai

ly

Ren

tal

(aft

er f

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7 d

ays)

Dis

po

sal/

Pro

cess

ing

(per

to

n)

Bla

ck (

no

n-C

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)$

79

.50

$3

06

.64

$7

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$8

1.7

7

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e$

79

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$3

06

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$7

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$0

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en$

79

.50

$3

06

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$7

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$1

06

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Dry

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lloff

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d C

om

pac

tor

Mat

eria

l

Del

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Co

llect

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ly

Ren

tal

(aft

er f

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7 d

ays)

Co

llect

ion

Extr

a P

ick-

up

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ck (

no

n-C

&D

)$

14

1.9

6$

5.6

8$

51

.11

Blu

e$

10

2.2

1$

5.6

8$

39

.75

Gre

en$

14

7.6

4$

5.6

8$

85

.18

Tem

po

rary

Ro

lloff

Pu

ll C

har

ge (

No

n-p

erm

anen

t se

rvic

e o

f n

o m

ore

th

an 3

0 c

on

secu

tive

day

s at

cu

sto

mer

's s

ite)

Tem

po

rary

3 C

ub

ic Y

ard

Bin

Ser

vice

(No

n-p

erm

anen

t se

rvic

e o

f n

o m

ore

th

an 3

0 c

on

secu

tive

day

s at

cu

sto

mer

's s

ite)

Pe

rman

ent

Ro

lloff

an

d C

om

pac

tor

Pu

ll C

har

ge

(Ro

lloff

s/C

om

pac

tors

Ove

r 8

cu

bic

yar

ds)

Dis

po

sal/

Pro

cess

ing

(Ro

lloff

s/D

rop

Bo

xes

Ove

r 8

cu

bic

yar

ds)

$1

13

.57

per

tri

p. T

her

e is

no

fee

if t

he

serv

ice

is c

ance

lled

no

less

th

an 1

ho

ur

pri

or

to s

ched

ule

d p

ick

up

3 o

f 3

Extra Services Condition Under Which Fee Applies Total Fee

Locks

Gravity lock installation – per CONTAINER CUSTOMER request – one-time fee per CONTAINER $114.07 for purchase and

installation

Lock bar installation – per CONTAINER CUSTOMER request – one-time fee per CONTAINER $114.07 for purchase and

installation

Locks for CONTAINERS – per lock CUSTOMER request – one-time fee per lock $11.35

Unlocking and locking CONTAINERS – per

CONTAINER

CUSTOMER request – per CONTAINER per collection

event

No charge

Distance / Access *

Entering Secured Building, unlocking and

locking gates

Per collection event

See Extra Collection Services and Associated Fees

Clarifications Table 7-4 below for applicability

$11.35

Distance / Access See Extra Collection Services and Associated Fees

Clarifications Table 7-5 below for applicability

Distance Charge, between 100-200 ft, as

measured from the CUSTOMER’S property line

to the BINS’ permanent location

Site requirement per CONTAINER per collection event $28.39

Distance Charge, over 200 ft, as measured

from the CUSTOMER’S property line to the

BINS’ permanent location

Site requirement per CONTAINER per collection event $39.75

Blocked Access – Requiring Return or Delay Driver observation, notify the CUSTOMER within two (2)

hours

$56.78

Blocked Access (Accessing Via Intercom or

Security Office) – Requiring a Return

If driver has to wait due to a CUSTOMER created delay in

excess of 5 minutes.

$56.78

Supplemental Cleaning

Cart Cleaning (after one free cleaning/year) CUSTOMER request – Fixed Fee Per CONTAINER $17.04

CONTAINER Pressure Wash/Steam Cleaning

(after one free cleaning/year)

CUSTOMER request – Fixed Fee Per CONTAINER $34.07

Graffiti Removal from CUSTOMER-owned

CONTAINERS

Driver observation or by request for removing graffiti

from the CUSTOMER-owned CONTAINERS

$28.39

Graffiti Removal from CONTRACTOR-owned

CONTAINERS

CUSTOMER request to removing graffiti from the

CONTRACTOR-owned CONTAINERS in excess of three

times per every 12 months

$28.39

COMPACTOR CONTAINER Pressure

Washing/Steam Cleaning (after one free

cleaning/year)


ROLL OFF CONTAINER Pressure

Washing/Steam Cleaning (after one free

cleaning/year)


2020 Extra Services

1 of 3

Extra Services Condition Under Which Fee Applies Total Fee

Repair or Replacement of CUSTOMER Owned

CONTAINER(S)

CUSTOMER request; Time and Materials Fee $68.14 per repair hour plus

materials, no charge for pick-

up and delivery

Repair or Replacement of CONTRACTOR

Owned CONTAINER(S) – CUSTOMER Error

CUSTOMER request or CONTRACTOR decision $68.14 per repair hour plus

materials, no charge for pick-

up and delivery

Repair or Replacement of CONTRACTOR

Owned CONTAINER(S) – Normal Wear and

Tear

CUSTOMER request or CONTRACTOR decision No charge

Changing CONTAINERS for an Increase or

Decrease in Level of Service

No charge

Overflow of Materials and Contamination

Overfill Charge Driver observation, notify the CUSTOMER within two (2)

hours

$28.39 per occurrence

Overweight Charge Driver observation, notify the CUSTOMER within two (2)

hours


Contamination Fee Driver observation, notify the CUSTOMER within two (2)

hours


Hazardous, Radioactive, or Biomedical Waste

Contamination Charge

Driver observation, notify the CUSTOMER within two (2)

hours

$114.07 per occurence

Other Fees

Collection of Bulky Waste from COMMERCIAL

ESTABLISHMENT not subject to CITY

Multifamily Bulky Item Fee – Per Item

CUSTOMER request – Fixed Fee Per Item $34.07

Idle Time Charge If driver has to wait due to a CUSTOMER created delay in

excess of 15 minutes

$17.04 per every 15 minutes

Idle Time Charge – Accessing Via Intercom or

Security Office

If driver has to wait due to a CUSTOMER created delay in

excess of 5 minutes

$17.04 per every 15 minutes

Sunday Service CUSTOMER Request See Monthly Service Rate

Sheet

Administrative Fees

Return Payment Fee CUSTOMER remits payment using check rejected due to

insufficient funds or remits payment using a credit card

or electronic payment that is declined

$28.39

Late Payment Fee (>30 days overdue) CUSTOMER inaction $5.68 or 1.5% of the

debt/month, whichever is

greater

CONTAINER Removal Fee CONTAINER is removed from service location due to

CUSTOMER non-payment

$5.68 per CONTAINER

Re-instatement of Account Fee CUSTOMER request – Fixed Fee $79.49 per account

CONTAINER Delivery Delivery fee for each CONTAINER brought to the

CUSTOMER as part of the reinstatement

$28.39 per CONTAINER

CONTAINER Replacement/Repair

2020 Extra Services

1 of 3

Entering Secured Building, unlocking and

locking gates

Scenario BLACK BIN BLUE BIN* GREEN BIN BROWN BIN

1. Opening a locked or closed gate by use of a

remote, clicker or other electronic device.Yes No Yes Yes

2a. Accessing locked or secured premises that have

been unlocked by the CUSTOMER regardless of

whether a gate is present so long as the

CONTRACTOR’S vehicle has unimpeded access to the

premises.

No No No No

2b. Accessing an unlocked gate that is partially

closed and the CONTRACTOR’S collection vehicle

cannot enter the property without having to exit the

vehicle to address the gate or secured premises to

provide for vehicle access

Yes No Yes Yes

3. Accessing a locked gate when manual push out

(no scout service) is required.Yes No Yes Yes

4. Accessing via intercom a security office that does

not require the driver to leave his or her vehicle.No No No No

Distance/Access

Scenario BLACK BIN BLUE BIN* GREEN BIN BROWN BIN

1. Distance charges on BLUE BINS/blue

CONTAINERS.N/A No N/A N/A

2. Properties at which the collection vehicle does

drive within 100 feet of the container.Yes No Yes Yes

Chargeable to CUSTOMER

Chargeable to CUSTOMER

Table 7-4: Extra Collection Services and Associated Fees Clarifications.

Table 7-5: Extra Collection Services and Associated Fees Clarifications.

* The new Removing Barriers to Recycling Program will eliminate, through credits to customers, extra service charges for

access and distance fees on the blue bins effective April 1, 2019. Customers will see these charges and credits on their

monthly invoice for the duration of the Removing Barriers to Recycling Program.

3 of 3

Additional Customer Fees & Charges The following are fees established by the City of Los Angeles that the recycLA Service Provider (RSP) may charge their customers if they are unable to service the solid waste, commingled recyclables, or organic waste containers for any of these reasons: Overfilled: ● The solid waste, commingled recyclables, or organic waste materials are observed to extend above the rim

of the container and the lid will not completely close.

● The solid waste materials are placed outside of a full container and prevent the container from being safely

collected.

✓ $28.39 per occurrence

Overweight: ● The amount of solid waste, commingled recyclables or organic waste material exceeds a collection truck’s

ability to collect it or creates unsafe conditions for collection personnel.


Contamination: ● More than 20% of the material in the blue bin recycling container is solid waste or organic waste. ● More than 20% of the material in the green organics container is solid waste or commingled recyclables.

Penalty Assessment

• Before you are assessed any fees for not properly separating your waste, the following steps will be taken

by your RSP:

1st Instance

• Your collection driver is required to take a photo of your contaminated Blue Bin and keep it on file

• Your RSP will contact you by phone, and/or by email, to explain why the Blue Bin is contaminated, and to offer you an in-person or on-site visit for recycling training and education

• Your container will be collected and serviced as trash after you have communicated with your RSP

• There is no charge for this collection 2nd Instance - Within 90 days of the 1st instance


• Your RSP will contact you by phone and/or by email to explain why the Blue Bin is contaminated, and to offer you an in-person or on-site visit for recycling training and education


• There is no charge for this collection 3rd Instance - Within 90 days of the 2nd instance


• Your RSP will contact you by phone and/or by email and by an in- person (or on-site) visit to explain why the Blue Bin is contaminated, plus your RSP will offer you a site visit for recycling training and education o At the 3rd instance, the RSP increases its customer notification to explain why the Blue Bin was

contaminated with an in-person/on-site visit to explain the contamination and on-site recycling training and education.


• There is no charge for this collection 4th Instance


• You will be contacted by your RSP by phone, by email and by in-person (or on-site) visit to explain why the Blue Bin is contaminated

• At the RSP’s choice, you may be requested to remove the contaminated waste from your Blue Bin before it is collected, OR, you will be charged a onetime service fee to have the contaminated Blue Bin collected as trash and your Blue Bin(s) will be removed for a minimum of 90 days and the RSP must notify you about the removal.

Hazardous, Radiological or Biochemical Waste Contamination: ● State law prohibits the disposal of hazardous waste and certain electronic waste in the solid waste,

commingled recyclables, or organic waste containers.


Bulky Waste:

✓ Materials which are too large to be placed in the black bin.

✓ $34.07 per item

Documents

ection services is a violation of the City’s ordinance and may lead to · 2020. 9. 22. · TVs, DVDs, VCRs) Fluorescent Light ... services to all customers that qualify for and