ECN Team Kicks Off the New Year by Converting

Four Elementary Campuses: Postma ES

Bond Goal 2.3 Install Network Infrastructure Electronics – Campus Level

Posted by: Paula Ross, Director of Network Infrastructure and Communications January 11, 2016

It is only fitting that Thomas Hollister convert Postma elementary, since it was Joan Postma that hired

Thomas. The switch conversion began about 7:00am and was completed by12:30pm. The conversion

team remained onsite for an additional period of time while the campus uninterruptible power supply (UPS)

units were replaced.

ECN Team Kicks Off the New Year by Converting

Four Elementary Campuses: Black ES

Bond Goal 2.3 Install Network Infrastructure Electronics – Campus Level

Posted by: Paula Ross, Director of Network Infrastructure and Communications January 12, 2016

Elizabeth Montes lead the conversion effort at Black elementary. She is pictured above with David Deitsch

from Presidio directing the switching effort. In addition, Elizabeth is also pictured with Lillie Swearingen from

the DII team. Lillie assisted with the final testing to ensure the newly installed Cisco switches were functioning

as designed.

ECN Team Kicks Off the New Year by Converting

Four Elementary Campuses: Copeland ES

Bond Goal 2.3 Install Network Infrastructure Electronics – Campus Level

Posted by: Paula Ross, Director of Network Infrastructure and Communications January 13, 2016

Tony Rogers managed the Cisco switch upgrade at Copeland elementary. Tony is pictured here with CFISD

operational staff that were onsite checking campus environmentals. Pictured to the right is an example of the

newly installed Cisco switching infrastructure with properly dressed cabling. Tony and team were extremely

careful during the upgrade due to the fact that district benchmark testing was in progress.

ECN Team Kicks Off the New Year by Converting

Four Elementary Campuses: Danish ES

Bond Goal 2.3 Install Network Infrastructure Electronics – Campus Level

Posted by: Paula Ross, Director of Network Infrastructure and Communications January 14, 2016

Anna Senties managed the last switch upgrade for the week at Danish elementary. Presidio technicians

assist with the removal of the existing switches and the unboxing, racking and stacking of the new Cisco

switches. Gigabit cabling technicians also assist with the dressing of the cables. Danish elementary was

converted and back online shortly after lunch.

Annual Contracts and Tax Forms

Information Services and Applications (ISA)

John Crumbley, Director of Information Services and ApplicationsPosted by

January of every year brings with it ‘Tax Season’.

Eric May, John Crumbley and T Traweek are

working with Mark Flores, Director of Payroll and

Insurance to prepare the 2015 employee and

vendor tax forms.

In addition to the W2 statements for employees and

the 1099 statement for vendors, they are also

preparing the 1095C statements. This is the new

Affordable Care Act reporting requirement.

January 15, 2015

Eric May and Dava Clark worked with

Laura Harman, Director of Human

Resource and Amanda Davis, Assistant

Director, to update the employee

contracts. Every year, the contracts for all

employees are reviewed and updated to

reflect the employee’s current status. This

is a vital function for Human Resources

(HR) and the ISA team is happy to be able

to assistance the HR team.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Technology Leadership Team Conducts Technology Transformation Team (T3) Meeting on January 11, 2016

Frankie Jackson led the Technology Transformation Team (T3) leadership meeting

on Monday, January 11, 2016. The leadership topic was Seek Out Key Staff

Members. The team had a great discussion about the need to look for key staff

members on the full leadership team that be provided additional growth

opportunities. Also discussed expanding the number of weekly website reporters for

major projects. Identified a group of 10+ that can help support the effort.

January 13, 2016

Other meeting discussion items are as follows.

• Frankie have a presentation on how she is working to blend the national

Baldrige framework with the Certified Education Technology Leadership

(CETL) criteria. She plans to finalize this in the near future and place this

information under the Performance Excellence section of the website.

• Reviewed each team’s status,

• Discussed the week’s priorities,

• Reviewed the previous week’s accomplishments,

• Discussed the status of hiring new staff.

Notes from the meeting are here.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Leadership Career Growth, Review of the DIP Goals

and Strategic Alignment, and Performance Reviews

Frankie Jackson met with all five

Technology Services department

organizational team leaders to discuss each

leader’s career growth and goals, review of

the District Improvement Planning (DIP)

goal and strategic alignment for their teams,

and mid-year performance review.

• Jennifer Miller, leading the Customer

Care Center (CCC) team, on

Wednesday, January 6, 2016

• Jay Johnson, leading the Acquisitions,

Assets, and Accountability team on

Thursday, January 7, 2016

• John Crumbley, leading the Information

Service and Applications team, on

Friday, January 8, 2016.

• Paula Ross, leading the Network

Infrastructure and Communications

(NIC) team, on Tuesday, January 12,

2016.

• Larry Barrios, leading the Device

Imaging and Integration team, on

Wednesday, January 13, 2016.

TOPICS

• Career plans and training

• Review of DIP goals, strategies, and team alignment

• Mid-Year performance review

• What is needed to help support you in your career growth?

• What are you doing to accomplish your goals?

• What are you doing to support the accomplishment of your

staff's leadership goals?

• What are you doing to accomplish your performance objectives

in your annual review?

• Any other items of interest, concern, or topic.

January 13, 2016

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Ready to Request Approval from the Board of Trustees for the Enterprise

Desktop Software Management Services Request for Approval (RFP)

#15-09-4558 at the January 2016 Board Meeting

January 14, 2016

Frankie Jackson worked with Larry Barrios on Wednesday,

January 13, 2015, then with members from the Device

Imaging and Integration (DII) team on Thursday, January

14, 2015, to formalize the recommendation and paperwork

for the Enterprise Desktop Software Management Services

RFP #15-09-4558. The new system will replace Novell

ZENworks. The team is working to find a desktop

management system that will centralize the management of

software for all devices across all district sites.

The approval will be requested at the January 2015 Board

of Trustee Meeting on Tuesday, January 19, 2015.

• Inventory Management,

• Software distribution and

version management,

• Patch management,

• Remote control,

• Scalability,

• Reporting and Logging.

With the mixed desktop environment at

CFISD, there is a requirement for a

management system that can effectively

manage all devices, including PCs, Macs,

tablets, and others when new technology

is released. The key elements of this

system include:

REPLACEMENT FOR

Nancy Grella, Austen Chang, Larry Barrios, Josh

Zhang, Michelle Campos, and Lillie Swearingen.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer January 14, 2016

SUS ASSETS

8:00 a.m. 9:00 a.m. 11:00 a.m. 2:00 p.m.

Technology Transformation Tactical Team (T4)

Meetings on January 14, 2016

10:00 a.m. 1:00 p.m. 3:00 p.m.

Frankie Jackson met with eight Technology Transformation Tactical Teams (T4) on Thursday, January 14, 2016.

The focus of each meeting including statusing each team’s priorities, progress, and goals. The following are the

meeting times conducted with each team.

Eric May, Rodney White, John Crumbley,

Tammy Bartkowiak, Norma Blenderman in

Data Center 3 in between new rows B and C

Network Management and

Operations (NMO) team

www.myintent.org word on a rock

– Be sure to watch Greg’s video

Enterprise

Communication Network

(ECN) team

FULLY STAFFED!

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Technology Services and Instructional Technology Coordination

on January 15, 2015: Focus on the Instruction in the 2014 Bond

January 15, 2016

Frankie Jackson met with Becky Cook, Director of Instructional Technology, on Friday, January 15, 2015. Notes

from the meeting are available here. A summary of the meeting discussions are as follows.

• As we work to determine licensing

needed to support Bring Your Own

Technology (BYOT) in our Mobile

Device Management program and

wireless access for all district devices,

Becky Cook is working to finalize the

2014 Bond Instructional Technology

device rollout plan by year.

• Becky is breaking down Lab 3 in the

ISC West and turning it into a 21st

Century technology-driven classroom.

She is looking to model how

classrooms will be designed in the

future with full technology integration.

• It is a turning point with the district’s instructional technology program now that 2014 Bond funds for

instructional technology are flowing. It was inspiring to hear Becky’s level of excitement shine through as

she talked about upcoming projects, and being named as 1 of 10 finalists (out of 75 semi-finalists) to

potentially receive a $500K grant for technology with a focus on blended learning. Read about it here.

Bring Your Own Technology (BYOT)

Customer Care Center

Posted by Jennifer Miller, Performance Excellence Manager

Network Availability Status at 7:00 a.m. on January 15, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

January 15, 2016

ECN is addressing issues at the Berry

Center.

All other facilities are operational

Posted by

Technology Services Daily Status for

Friday, January 15, 2016

Customer Care Center, Performance Excellence

Jennifer Miller, Performance Excellence Manager Friday, January 15, 2016

Our teams continue to address the needs of our

customers. All teams will continue to work to

decrease the number of outstanding service requests.

Reduction in Overdue Service Requests

Service Center – 10%

Reduction in Tier 1 Service Requests

Customer Care Center – 31%

Device Imaging and Integration – 60%

Enterprise Communications Network - 33

Reductions in All Open Service Requests

Customer Care Center – 16%

Device Imaging and Integration – 19%

CFISD Technology Services SLA Agreement

CFISD Technology Services Service Request Tier Notification

Strategy

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Employee Satisfaction

Post Date: January 14, 2016

PEP Category 7

Achieve employee satisfaction levels of at least 90% as

measured by monthly employee satisfaction surveys .

90%

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Employee Satisfaction: 90% or Higher

Post Date: January 14, 2016

PEP Category 7

December, 2015 Results - Comments

Achieve employee satisfaction levels of at least 90% as

measured by monthly employee satisfaction surveys .

• My monitor went out and I put in a ISupport ticket. I was very impressed on how quickly my monitor

was replaced. Excellent people! Pat Maldonado

• Seems like we keep lowering the bar for those who can't keep up. Nothing we do requires any skill

anymore. Someone straight out of high school with no technical experience could do this job. Work

used to be fun and challenging now it has become boring and repetitive.

• Work is good, I have no complaints. Susan P.

• Feel very blessed!! Rosemary Hernandez

• No protocols are followed by campus staff. Expected by district to handle things that we are untrained

on. Virtually no support at the district level. Work done over the holiday break caused more issues

than solutions due to work being left unfinished.

• Praise - For the admin part of technology and all that you assist and work with on a daily basis to keep

us going in the right direction.

• Tired of the excuses for not replacing old computers.

• The DQ45s need to be replaced ASAP in the classrooms.

Customer Care Center

Posted by Jennifer Miller, Performance Excellence Manager

Network Availability Status at 7:00 a.m. on January 14, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

January 14, 2016

Core Network and Telecommunications Services for Mission Critical Systems Are Up!

Posted by

Technology Services Daily Status for

Thursday, January 14, 2016

Customer Care Center, Performance Excellence

Jennifer Miller, Performance Excellence Manager Thursday, January 14, 2016

Our teams continue to address the needs of our

customers. Wednesday’s Service Highlights

include the following:

Reduction in Overdue Service Requests

Assets, Acquisitions and Sustainability – 25%

Customer Care Center – 20%

Service Center Technicians – 26%

Reduction in Tier 1 Service Requests

Assets, Acquisitions and Sustainability – 29%

Information Services and Applications – 100%

Network Management and Operations – 67%

Reductions in All Open Service Requests

Assets, Acquisitions and Sustainability – 27%

Information Services and Applications – 75%

Let’s make today a great day and take care of our

remaining overdue service requests!!!

CFISD Technology Services SLA Agreement

CFISD Technology Services Service Request Tier Notification Strategy

Customer Care Center

Posted by Jennifer Miller, Performance Excellence Manager

Network Availability Status at 7:00 a.m. on January 13, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

January 13, 2016

Core Network and Telecommunications Services for Mission Critical Systems Are Up!

Posted by

Technology Services Daily Status for

Wednesday, January 13, 2016

Customer Care Center, Performance Excellence

Jennifer Miller, Performance Excellence Manager Wednesday, January 13, 2016

Our teams continue to address the needs

of our customers. Tuesday’s Service

Highlights include the following:

Reduction in Tier 1 Service Requests

Enterprise Communications

Network – 24%

Network Management and

Operations – 25%

Middle School

Technicians – 16%

Reduction in All Service Requests

Enterprise Communications

Network – 11%

Let’s make today a great day and take

care of our remaining overdue service

requests!!!

CFISD Technology Services SLA Agreement

CFISD Technology Services Service Request Tier

Notification Strategy

Technology Service Request Age Review –3 Year Look at our First Semester Service Results

Customer Care Center

Posted by Jennifer Miller, Performance Excellence Manager January 12, 2016

Semester Average

2.5 days 2.7 days

This year the focus on service remained strong. However, working on multiple bond

projects has impacted some service support. The semester average of the monthly age

average remains below the Instructional Service Request expectation of three days.

2 Year Comparison – Instructional and Administrative Service Request Review

Customer Care Center

Posted by Jennifer Miller, Performance Excellence Manager January 12, 2016

As shown in the charts to the right,

the age of the Administrative and

Instructional service requests

continues to be within or less than

one day outside of the expected

service request expectation.

All Technology teams continue to

receive a daily and weekly review

of outstanding service requests.

This two year trend continues to

remain strong as all teams strive

for excellence.

A

G

E

C

O

M

P

A

R

I

S

O

N

Administrative Service Review Provides Yearly Support Comparisons

Customer Care Center

Posted by Jennifer Miller, Performance Excellence Manager January 12, 2016

The above charts show the percentage of change between the ages and counts on a

monthly basis. Reviewing the information allows for our administrative team to review

and address the support provided.

Customer Care Center

Posted by Jennifer Miller, Performance Excellence Manager

Network Availability Status at 7:00 a.m. on January 12, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

January 12, 2016

Core Network and Telecommunications Services for Mission Critical Systems Are Up!

Posted by

Technology Services Daily Status for

Tuesday, January 12, 2016

Customer Care Center, Performance Excellence

Jennifer Miller, Performance Excellence Manager January 12, 2016

CFISD Technology Services SLA Agreement

CFISD Technology Services Service Request

Tier Notification Strategy

On Monday our team had a focused effort and

quickly began addressing the open service requests.

The only team posting double digits reductions was

the Customer Care Center as shown below.

Reduction in Tier 1 Service Requests

Customer Care Center - 29%

Reductions in All Open Service Requests

Customer Care Center – 18%

It is imperative that our teams focus on their

assignments on Tuesday so as to support our

customers.