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TOP 10 invesTmenT PriOriTies
executive Customer Contact exchangeFor delegates attending
Ahead of the Executive Customer Contact Exchange, attendees were asked what their top challenges were and where they plan to spend budget over the next 6 - 12 months.
TOP 10 INVESTMENTPRIORITIES FOR
DELEGATESATTENDING THE 2015
EXECUTIVE CUSTOMERCONTACT EXCHANGE
From organisations like:
70+ SVPs and VPs of Customer
Service, Customer Care, Contact Centers &
Operations ALL WITHIN THEIR ACTIVE BUYING
CYCLE
Plus many more
$16
$1.1
With an average
That’s over
BILLION of spending
power all under one roof!
MILLION budget responsibility
each
45%
47%
48%
50%
50%
52%
54%
56%
57%
60%
Customer Complaints Management
Training
Multi channel integration
Personalization
Customer feedback (VOC/ NPS/ Surveys)
Performance measurement and monitoring
Quality & Customer Satisfaction Management
Customer insight
Customer Experience Management
Online Customer Experience
Want to find out how you can meet delegates from organizations such as American Express, eBay, Mastercard, Wells Fargo and
many more who took part in this survey?
Contact the team today and find out how you can benefit from the learning, networking and business development opportunities on
offer at the Exchange.
THE INFORMATION USED IN THIS INFOGRAPHIC IS INTENDED FOR RESEARCH AND IS SUBJECT TO CHANGE.
STATISTICS ARE TAKEN FROM THE CUSTOMER CONTACT EXCHANGE 2015 DELEGATE PROFILE FORMS MAY 2015 – AUGUST 2015
+44 (0) 207 368 9484
www.customercontactexchangeus.com
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