DECember 2014

“People who feel they have greater freedom to conduct their jobs tend to be more committed and show better

performance, thus leading to improved productivity and lower turnover.”

Dato’ Mohd. Razali Hussein Director General, Malaysia Productivity Corporation

PROJECT ON RESEARCH CUM WORKSHOP :

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HUMAN CAPITAL DEVELOPMENT FOR ORGANISATIONAL EXCELLENCE

In building a productive and innovative work force, it has been found that continuing on-the-job education or training on new methods and skills increases employees ability to innovate and adopt new paradigms in carrying out their tasks and responsibilities. Most industries in the small to medium category have significant growth potential if they can improve productivity and increase their capacity to innovate. These industries need to stay relevant by enhancing competitiveness and developing an innovative and productive workforce. Building an effective human capital armed with the requisite work skills and innovative mind-set which employs looking beyond the usual and ordinary solutions to challenges, is an essential feature of successful SME businesses, said Dato’ Mohd. Razali Hussain at the opening of the Workshop on Establishing Best Practices on Human Capital Development, a collaborative effort between the Asia Pacific Economic Cooperation (APEC) and the Malaysia Productivity Corporation (MPC).

The Malaysia Productivity Corporation, (MPC), is the leading organisation in productivity enhancement for global competitiveness and innovation in Malaysia and emphasises on the importance of human capital development for organisational excellence. From MPC’s stand-point, people-centred productivity creates an enabling environment for innovation and creativity which is fundamental for a thriving innovation-led economy. Therefore, human-centric productivity is very crucial as employees are important elements to achieve an organisation’s desired outcome. Thus, the most successful organisations recognise that employee productivity is not just about the culture of employees and productivity mind-set but includes the willingness of management to allow employees to participate within the work ecosystem in order to achieve greater output and better outcomes, he added.

To enable Malaysia to achieve the high level of global competitiveness associated with developed nations, the contribution of SMEs towards economic growth is crucial. MPC’s role in promoting innovation in terms of management processes, marketing strategies and organizational practices is crucial in bringing forth improvements to the Malaysian business landscape. I hope that all of you will leverage on the expertise of our international and local speakers, identify benchmarks as well as best practices which can be adapted in your organisations.

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HUMAN RESOURCE PERPECTIVES FROM APEC ECONOMIES

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OVERSEEING THE IMPLEMENTATION OF THE APEC PROJECT ON HR BEST PRACTICES

SMEs have great potential to contribute substantively to the economy and can provide strong foundation for the growth of new industries. Hence, this project, Research and Workshop to identify best practices and develop framework on human resource development in enhancing productivity, quality, innovation and competitiveness among SMEs under the APEC Human Resource Development Working Group (HRDWG) was implemented this year. The goal of human resources development in APEC is to promote the well-being of all people and achieve sustainable and inclusive growth in the region. The objectives of this project are to develop a framework on Human Resource Development, identify best practices to enhance efficiency and develop and promote the use of appropriate systems and standards to boost productivity among SMEs. This project is a clear indication of a more affirmative action programme in human capacity building that will provide added value to APEC developing economies. SMEs are the backbone of most industries and their efficiency and capabilities need to be enhanced. In this context, documented HRD best practices, frameworks and appropriate systems can be adapted and adopted to further enhance competitiveness. Ultimately, this project responds to the Beijing initiatives on APEC Human Capacity Building, May 2001 with the aim to assist in remaining productive while facing the challenges of technological changes and other projects and activities covering the realities of the transition towards the new economy.

Madam Lee Saw Hoon, Senior Director and Ms Noeline Chanan Singh, Manager, Global Competitiveness Division, Malaysia Productivity Corporation (MPC), are the Project Overseers for the Asia Pacific Ecoonomic Cooperation (APEC) Project on Research cum Workshop on Establishing Best Practices on Human Capital Development to enhance Competitiveness.

The experts and participants come from near and far such as, from Malaysia, Chinese Taipei, Korea, Japan, Philippines, Russia, Singapore, Indonesia, Papua New Guinea, Peru and Vietnam.

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ACHIEVING COMPETITIVE ADVANTANGE THROUGH EMPLOYEES

Crucial knowledge and abilities reside within the employees and Human Resource systems that promote the acquisition and utilisation of such knowledge will enhance organisational effective-ness. Chinese Taipei have come a long way from an agragrian economy to a knowledge-based economy.

Dr. Minston Chao Gung Chang University, Chinese Taipei “Achieving Competitive Advantage

Many Korean firms prioritise leadership and business culture suggesting capacity of managers, employees satisfaction, motivation and job absorption are solid. Not only enhancing HR Management, we must also be able to measure it using the Human Resource Index (HRI).

Professor Sangho Kim Ritsumeikan Asia Pacific University Republic of Korea “Evaluating Human Resource Management using the Human Resource Index”

Philippines has implemented the MSMED Plan 2011-2016, to sup-port, strengthen and encourage growth and development of SMEs in all pro-ductive sectors of the economy. At the organisational level, Talent Man-agement calls for a Workforce Plan in-corporating both talent acquisition and talent placement.

Ms Monina Macavinta Ayala Corporation, Philippines “Realising Excellence through Human Re-source”

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ALIGNING ORGANISATIONAL STRATEGY WITH PEOPLE TO ACHIEVE EXCELLENCE

One of the important features of human capital development is to nurture quality human capital and world class workforce to achieve a highly competent organisation based on knowledge and innovation. This is vital for the survival of organisations which are undergoing regeneration and transformation in a dynamic and ever changing scenario.

Mr Yeap Chin Chong Penang Times Square, Malaysia “Aligning Organisational Strategy with People

Changing business environment and demographic factors have resulted in a shift from seniority based towards a performance based evaluation and reward system. Japan is currently facing many challenges and must re-strategise. We need to learn from Malaysia how to nurture and sustain a young and dynamic labour force for the future.

Mr Shinya Yamamoto HR Fabula Co. Ltd, Japan “HR Practices among Japanese Organisations”

Job rotation and attachment among employees is one approach to optimise talent, skill and job satisfaction. We must be able to track and measure the achievements of our employees to determine the effectiveness of training and learning on their performance.

Lau Ka Pui Betty Unilever, Singapore “Creating a Meaningful Tracking and Measurement Mechanism on Learning Programmes”

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TALENT MANAGEMENT : THE DRIVER FOR BUSINESS SUSTAINABILITY

A key element for the successful execution of the SME Master Plan (2012-2010) is through a reliable monitoring and evaluation system to assess progress and achievements of the SMEs. Programmes and incentives particularly through the Human Resource Development Fund and MOHR, are available nationwide to support and assist SMEs in their HRD development. Ms Noorliza Nuruddin Human Resource Management Department, Ministry of Human Resources (MOHR), Malaysia “Developing Malaysia’s Human Resources”

Companies should overcome the fear of staff turnover as proper talent management and provision of the right incentives can result in staff retention rate, as high as 93%. During bad times, it is even more crucial to emphasise on HRD. I am glad to note that today, we are seeing more women holding top management positons. At the end of the day, Work/Life Balance is vital for the employees and organisation.

Ms Nora Abd Manaf Maybank, Malaysia “Talent Management : Driver for Business Sustainablility”

We value diversity and inclusion, bringing people from different background and perspective to enrich our business. Every team player is given the opportunity to realise their potential in a pleasant, supportive and collaborative environment. We educate the public towards achieving a sustainable environment for future generation. It is about providing a safe and sustainable sanctuary for conservation. Mr Zukifli Othman BP Asia Pacific (M) Sdn. Bhd., Malaysia “Talent Management for the Global Market”

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MINDSET CHANGE VITAL TO ACHIEVE NEW RESULTS

We build, appreciate and encourage young entrepreneurship culture through a network between Commonwealth member countries (CAAYE) for mentorship and human capital development. We provide multiple opportunities for talented and qualified young entrepreneurs from across the Commonwealth to contribute positively.

Ms Nurul-Huda Mohamed Afandi Thrift Solutions, Malaysia

To many, another year is just a repetition of old habits at work, business and life. Everyone is working hard to improve on the outside but ignorant that the secret of achieving success lies in becoming The New You. If only you can find an innovative way of doing simple things daily, you would have 365 innovative ideas a year.

Mr Jackson Ng Mastermind Training International, Malaysia “The New You : Change for New Results”

Speakers and Participants from the Asia Pacific Region with Dato’ Mohd. Razali Hussain, Director General of the Malaysia Productivity Corporation, after the official opening of the Workshop on Establishing Best Practices on Human Capital Development to enhance Competitiveness. To download the slides of all the speakers featured, please go to MPC’s website at www.mpc.gov.my or click on the link below:

http://www.mpc.gov.my/home/index.php?kod1=k&kod2=announcement&item=000197&sstr_lang=en&t=3

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BENCHMARKING VISIT TO ROYAL SELANGOR

In conjunction with the APEC Workshop, a benchmarking visit to Royal Selangor was organised. Royal Selangor has grown from a small family-run business to one of the better known pewter brands. It is little wonder that it has played host to several prominent figures, which include former US President, Bill Clinton, lifestyle guru Martha Stewart, actor, Mel Gibson and Managing Director of International Monetary Fund, Christine Lagarde. The APEC speakers and participants were given a briefing and tour of the visitor centre and were given opportunities to try their skills on pewter crafting.

Experiential Learning at Royal Selangor

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HUMAN RESOURCE INDICATORS IN MAJOR

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LABOUR MARKET INDICATORS IN THE WORLD

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