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Eboni LoveNorth Miami Beach FL US
Linked InPrimary:313-702-2476 Secondary:313-254-4248
PROFESSIONAL PROFILE - INFORMATION TECHNOLOGY MANAGER (INTERNET) Eboni Love is an experienced IT professional who has worked as a Internet Technology Manager, Web Designer, and Systems Analyst since 2003. Goal driven, results oriented, and team player with over twelve years experience in information technology. Eboni is a team leader with effective business organization and communication skills. Her recent focus in the past five years has been open source Content Management System (CMS) development and E-Business operational management. She is currently seeking a position as a Web Site Manager or Information Systems Analyst; industry experience includes Media & News Publishing, Retail Banking Systems, Human Resources Information Systems (HRIS) & Corporate Learning, and Talent/Succession Management.
PROFESSIONAL STRENGTHS
Implement Office Systems Interface Design Data mapping and application
transition management
Improve Productivity Increase Sales and Profits Attract new customers Implement new products and
services
New Product Development Train employees Develop training manuals Client management
EXPERIENCE
ISSAC DANIEL GROUP - MACATE SYSTEMS Consultant - Web & Interface Design, Mobile Development 8/2014 - 3/2015, Miramar Florida
Responsible for developing desktop and mobile interface for web based software and products. Confer with management, marketing, and development team to prioritize needs, resolve conflicts, develop content criteria,
and choose solutions Create responsive mobile ready layouts by integrating Bootstrap framework, or site mobile version redirect Transition web content from Muse to WordPress platform Design wireframe and master document for graphic layout transition Validate test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device
types
ETECH DESIGN STUDIO Proprietor, Lead Web Designer, and E-Business Consultant 2/2005-Present, Wayne County MichiganCompany objective is to deliver professional and affordable web design services to clients by defining industry & competitive analysis, determine target market & consumer behavior, design GUI interface, integrate interactive features, increase targeted traffic through search engine optimization (SEO), integrate e-commerce tools, and develop a maintenance plan.
MAJOR ACCOUNTS:
Real Times Media Inc. www.realtimesmedia.com; Managing Consultant, Internet Technologies 2/2009 - present
ACCOMPLISHMENTS: Established brand credibility and attracted new clients and subscribers across all markets through streamlined design implementation and technology upgrades. Implemented new office systems and improved productivity for the online digital and editorial staff. Eliminated costly website downtime, security violations (hacks), and overall system failure. Implement online sales strategy to sales staff.
Responsible for developing and executing a clearly defined strategy for improving existing digital assets and building a cohesive social media strategy across all brands: www.michiganchronicle.com , www.chicagdefender.com, www.npcourier.com , www.atlantadailyworld.com, www.tsdmemphis.com, www.whoswhopublishing.com, www.realtimesmedia.com, www.frontpagedetroit.com, www.praiseconnectdetroit.com, shop.realtimesmedia.com .
Develop, transition, and maintain open source web CMS platform(s): Joomla & WordPress, and prioritize multiple website projects based on timeline, budget, & manpower resources
Provide application development services and custom programming features to support media campaigns Develop and implement strategies to increase targeted traffic in an effort to increase revenue for print and digital
sales portfolio; including, search engine optimization (SEO) strategy, content publishing and development, seamless and automated RSS, social media marketing, email marketing, competitive research, and competitive advantage development
Develop and implement maintenance plan and help desk support system: inventory & document trouble issues, feature requests , processes, & procedures across markets, continually update security releases for websites on all platforms, and manage regularly scheduled site back-ups (daily)
Provide comprehensive training, processes, and documentation for National Content Director, Web Editors, and Sales Staff across all markets; determine best practices for administrative content management and digital uploads including text, photos, video, & audio
Administer dedicated web server (WHM) and site control panel (cPanel), and act as liaison, subject matter expert, and provide technical support for all markets
Identify and recommend process improvement measures based on data analysis, document system deficiencies and recommend solutions to Publishers and Board Members across all markets based on data analysis monthly, quarterly, and annually
Complete a critical risk factor and mitigation strategy including: hacks, system failure, resource unavailability (manpower), & legal dispute or issue
Integrate Google web tools including: Google Analytics, Google DFP, Google AdSense, Google Webmaster Tools, and Google Trends; provide comprehensive training and documentation to National Content Director for data analysis and reporting metrics
Implement social media marketing strategy and integrate social sharing tools into websites including: Facebook, Twitter, YouTube, Digg, and Reddit.
The Youth Connection (TYC) www.theyouthconnection.org; New Application Development 8/2010 – 9/2011
ACCOMPLISHMENTS: Established brand credibility and increased after school program enrollment for inner-city youth from grades 6 - 12 in the Detroit Public School System. Implemented a new online web solution for managing academic achievement and educational outcomes reporting for over 5000 students.
Developed two online solutions for The Youth Connection, a non-profit organization that supports the Detroit Department of Education by providing youth career development services and after-school programming.
Provided application development services to create TYC-S.E.A.R.C.H (Search Engine of After-School Resources for Children), an online technical solution for after school program providers. The systems primary function is to allow parents and students to find and register for after school programs in Detroit and the Metro Detroit area.
Provided application development services to create TYC-LINX, an online technical solution to produce data sampling, and student outcomes reports in an effort to determine a positive correlation between student academic performance and after-school program participation.
Provided consulting services to manage and document project goals, objectives, and system implementation. Created system feasibility assessment, project plan, system flow chart, GUI interface, and test scripts.
Technology used: Joomla CMS, MySQL Database, SQL, PHP, HTML, CSS, cPanel, Visio, & Adobe Dreamweaver.
Community Energy Solution Program (CESP) www.dteenergy.com; New Application Development 3/08 – 1/10
ACCOMPLISHMENTS: Implemented a new online web solution for subsidized energy payment assistance for low-income households in Wayne County Michigan. The new system supported the enrollment of over 2200 families and provided over $200,000 in subsidies which assisted households in energy assistance,
established credibility and community relations for DTE Energy, and offset costs for overdue energy bills
Developed the CESP Data Tracking System, an online solution to track DTE Energy’s customer participation in the low-income energy payment assistance program.
Worked closely with business team as E-Business Manager for project plan updates to meet business objectives of CESP and DTE Energy, and to provide ongoing communications on the status of IS tasks. Worked to gather requirements, and articulate standards and solutions.
Developed system interface (GUI), input and intake forms, data workflow, data profiles & user authentication, static and ad hoc reports, and consumer facing website.
Assisted in the integration of the data tracking system into DTE Energy’s online platform. Provided consulting services to manage and document project goals, objectives, and system implementation. Technology used: MySQL Database, SQL, PHP, HTML, CSS, cPanel, Adobe Dreamweaver, Adobe Flash, Adobe
Fireworks, Microsoft Access 2003, Microsoft Excel, Visio, and Crystal Reports 2008.
COMERICA BANK Senior Information Systems Analyst, Telephone Delivery & Retail Customer Service 4/2005-3/2008 Auburn Hills, Michigan
Focus on technical projects (new development and enhancements) and production support for the Direct Banking telephone delivery applications. Interact with clients to help determine business requirements and to assist with the implementation of business application solutions.
Perform complex system development tasks, provide estimates and resource requirements for project tasks. Programming in Visual Basic and Sage for investigative analysis to implement assigned projects as related to troubleshoot, redesign/configure, or build application interfaces for Direct Banking’s customer service call centers.
Designed and developed two new call center GUI applications using Visual Basic that processed inbound customer requests. Assist in detailed system design and maintain data integrity within GUI interface, screen scrape, and Comerica’s mainframe.
Develop work schedules and estimates for assigned tasks within 20% of actual results. Document assumptions, target dates, and intercede where needed to keep projects on track.
Database Administrator HRIS, Succession Management & HR Corporate Learning 2/2003 – 3/2005 Detroit, Michigan
Management and maintenance of multiple database systems including Lotus Suite 4.6 to drive the Human Resources Performance Management Process, MS Access 2002 to drive Talent Management Diversity statistics, and Oracle 8
Database for corporate wide employee statistics. Monitor/test database synchronization and replication of local and remote databases. Program reports to calculate Human Resource diversity statistics using Crystal Reports v8.5.
Manage Comerica’s web-based Talent Management system for effective reporting tools and test system in QA and Production Environments. Provide technical help desk support to Corporate Executives on data input processes. Responsible for interacting with team leads in gathering business requirements, designing, maintaining, modifying and testing changes to the web based succession management system.
Liaison to Divisional Corporate Officers, Corporate Human Resources, and the Technical Vendor to coordinate business needs and technology projects and to actively take part in the process and program decisions of the organization. Key areas include Talent Bank data dump and Cyborg to Ceridian systems conversion.
Project support analyst for Vice President, Talent Management in department project justification. Support in development and implementation of project feasibility and planning, objectives, deliverables, work breakdown structure, budget/cost analysis, and risk analysis.
EDUCATION & TRAINING
12/2001 University of Detroit Mercy Bachelor of Science in Computer Information Systems Cum Laude GPA: 3.283/2009 Inforum Center of Leadership Graduate: Executive Leadership Program - Flight 116/2004 Systemation Certificate: Fast Track Project Management9/2003 New Horizons Certificate: Querying Microsoft SQL Sever, Crystal Reports 9.0 Course9/1998 Basic Technologies Certificate: Novell IntranetWare 4.11
TECHNICAL SKILLS
Programming: HTML, JavaScript, PHP, CSS, JQuery, Bootstrap, C++, Java, Visual Basic, Brock Take Control SageDatabase: Oracle, SQL., MySQL, Microsoft SQL Server, Microsoft AccessWeb Applications: Adobe Creative Suite, Dreamweaver, Flash, Fireworks, Photoshop, Joomla CMS, WordPress CMS, WAMP, Apache ServerOffice Suite: Microsoft Excel, Microsoft Word, Microsoft PowerPointHRIS: Ceridian, Datamart, Talent BankOther: Systems Analysis, Software Engineering, Tortoise SVN
REFERENCES
Carolyn Watkins: Executive Project Manager, IBM Phone Number 248-552-4585Weusi Erskine: Isaac Daniel Group, Mobile Development, Director Phone Number 718-812-2845Tanisha Leonard: Real Times Media, Vice President Business Development Phone Number 248-225-5299Michael Vargus: Real Times Media, Internet Technology Director Phone Number 724-448-1857Sonja White: The Youth Connection, Internet Technology Director Phone Number 313-819-8171Eugene P. Sewell: Community Energy Solutions Program, Executive Director Phone Number: 313-729-7337Samiul Haq: Comerica Bank, Lead Developer Phone Number 347-217-3753Delores Stokes: Comerica Bank Vice President; Talent Management Phone Number: 248-860-0743
