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Sales@eBillme.com | Toll-Free: 1.866.365.6632 | www.eBillme.com | 2207 Concord Pike #510, Wilmington, DE, USA 19803© Copyright 2008. eBillme TM is a trademark of MODASolutions Corporations.

Case Study: Tool King

MODASOLUTIONS

Tool King Increases AOV, Captures New Customers and SavesMoney with eBillme™

In 1978, Tool King began as a small retail store in Denver, Colorado. Initially oering hammers and power

tools to cratsmen and do-it-yourselers, their demand grew and in 1983 they began gaining national

exposure. Recognized as an Inc 500 Company or three consecutive years, they went on to open six stores

in Colorado and three in Wisconsin, fnally launching ToolKing.com in 2001. As online shopping grew, they

combined all o their retail stores into one 10,000 square-oot superstore based in Lakewood, Colorado.

 ToolKing.com became a ulfllment and distribution system based on a single warehouse and a network o 

drop shippers. Recognized by Internet Retailer as Top 50 Best o the Web, and a Top 500 Retailer, ToolKing.com

has truly set its mark in the world o e-commerce.

 The same year ToolKing.com became recognized as a top 500 retailer, they introduced eBillme TM as a

payment solution on their site. By understanding the need to capture a new audience o customers and

keep up with the growing alternative payment trend, they saw a strong adoption rate early on. Don Cohen,

Managing Partner or Tool King says, “eBillme has been a great business driver or our site. I t allows us to

provide our shoppers with a more secure way to buy and our average order value continues be higher on

eBillme transactions.”

 ToolKing.com has proven to be a retailer that prides itsel on staying inline with industry trends. With the

launch o a brand-new e-store in 2007, eBillme continues to be a strong part o their business model. “In our

industry we see a lot o orders rom small businesses that oten don’t have company credit cards and haveless sophisticated approval processes in place. eBillme provides a way or these customers to purchase with

no credit limits or need or a personal credit card.” says Don. From a small business perspective, eBillme

also provides control over purchases by giving managers control over the purchasing processes with easy

integration to accounting sotware.

Ali Mughal, CIO at ToolKing.com comments that, “eBillme is the only online payment solution that does

not require our customers to share their personal or fnancial inormation. It is a very appealing payment

option that customers responded to immediately. We continue to see a direct increase to our AOV and

new customer acquisition.” He also noted, “The Tool King team was impressed at how quickly consumers

adopted the eBillme payment option.”

With cost savings o 60%, eBillme has allowed Tool King to quickly and eectively deliver a payment option

that provides the highest level o protection and security to their customers. “eBillme is a great ft or us.

From the ease o implementation, the impact it has had on costs, and the strong adoption rate, it continue

to be a solution that grows with us,” said Ali.

eBillme customer since January 2006.

8/14/2019 eBillme and Toolking case study

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Sales@eBillme.com | Toll-Free: 1.866.365.6632 | www.eBillme.com | 2207 Concord Pike #510, Wilmington, DE, USA 19803© Copyright 2008. eBillme TM is a trademark of MODASolutions Corporations.

Case Study: Tool King

MODASOLUTIONS

About Tool King

 Tool King is one o America’s largest and most trusted tool distributors since 1978. They have been recognized

as an Inc 500 Company or three successive years and a top e-commerce site by Internet Retailer. Since 1978,

 Tool King has made a name or itsel by oering competitive pricing on tools and machinery, while providing

a better level o service than the competition. Launched in 2001, ToolKing.com continues to oer these

advantages worldwide, and provides innovative eatures that help customers choose the best product

or their needs, and get more use out o their tools.

About eBillme

eBillme™, brought to you by MODASolutions, is the only online payment solution that extends the convenience

o online banking to the merchant’s checkout, reducing the security risks o shopping online or both consumers

and retailers. No fnancial data is exposed over the Internet to the retailer, and the payment transaction is

securely transerred rom the customer’s bank to the retailer’s bank. Consumers can shop online, by catalog or

through call centers, and pay or their purchases at their bank, credit union, or bill pay portal, with the security

and convenience o online banking. eBillme allows retailers to access the over 84 million Americans who use

online banking. For more inormation, please visit us at www.eBillme.com. 

eBillme Buyer Protection Program

Give your customers peace of mind

When an online shopper pays with eBillme, they automatically qualiy or the eBillme Buyer Protection program

at no extra charge. This program delivers consumer protection that rivals benefts oered by premium credit

cards, but without the costly ees.

eBillme purchases are protected by the following features:

• PriceProtection:Ensuresthatcustomersgetthebestpossiblepricebyrefundingthedierenceifthesame

item is ound at a lower price.

• ReturnGuarantee:Providesamoney-backguaranteeiftheconsumerisdissatisedwiththeirpurchase.

• InTransitProtection:ProtectseBillmecustomersfromloss,theft,ordamagesthatmayoccurduringshipping.

• PaymentProtection:Safeguardsthebuyerbyprovidingzeroliabilityforunauthorizedtransactions.

Find out more about eBillme at www.eBillme.com