Easy Manage Admin Guide · 2011. 4. 26. · Easy Manage Admin Guide • Max. 15 Characters including the post-fix. • The Name will have a prefix of the Class name, when it is written

Easy Manage Admin Guide

Easy Manage Admin Program Guide version 5.4

Restricted Rights Legend

COPYRIGHTCopyright © 2011 by EZManage B.V. All rights reserved. No part of this publication or software may be reproduced, transmitted, stored in a retrieval system, or translated into any language or computer language, in any form by any means, electronic, mechanical, magnetic, chemical, manual, or otherwise, without the expressed written consent of EZManage B.V. This manual and the software are both protected by Dutch copyright law. Unauthorized reproduction and/or sales may result in imprisonment and fines and may be subject to civil liabilities.

LICENSEThis software is generally on a PER USER base. Please consult the accompanying license agreement for details regarding the licensed use of this product.

YOU MAY NOT USE, COPY, MODIFY, RENT, DISASSEMBLE, REVERSE ENGINEER, CREATE DERIVATIVE WORKS, IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED FOR IN THE LICENSE.

DISCLAIMEREZManage B.V. makes no representation or warranties of any kind, either expressed or implied for this product, the manual, disks or program, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose or as the quality, utility or performance of the program, all of which are hereby expressly excluded.

Further EZManage B.V. reserves the right to change the software and this publication without any obligation by EZManage B.V. to notify any part of such revisions or changes.

TRADEMARKSEasy Manage ® is the trademark of EZManage B.V. Other products mentioned in this manual are the trademarks of their respective manufacturers.

About This Guide

The purpose of the Easy Manage Reference Guide is to inform the Easy Manage specialist using procedures and standards to increase efficiency in PC-Management. The Guide will explain the control files and procedures in detail of the Management and Configuration tool.

Other Easy Manage Manuals are:

• Easy Manage Configuration Guide

• Easy Manage Helpdesk Program Guide

• Easy Manage Reference Guide

file:///H|/ezmsetup/ezmanage/help/admin_main.htm (1 van 131)1/18/2011 23:02:31


Table of contents

1. Easy Manage Admin Program

1.1 General

1.1.1 Conventions

1.1.2 Substitutions

1.1.3 Plug-ins

1.5 Login

2. Units Menu

2.1 Units

2.1.1 Maintain Unit

2.2 Configurations

2.2.1 Maintain Workstation

2.2.1.1 Show/Modify Invoice Data

2.2.1.2 Show/Modify Options

2.2.1.3 Show/Modify Operating System

2.2.1.4 Maintain Installed System Script

2.2.1.5 Show/Modify TCP/IP

2.2.1.6 Maintain Installed Hardware

2.2.1.7 Maintain Partitions

2.2.1.8 Maintain Partition

2.2.2 Maintain Profile

2.3 Servers

2.3.1 Maintain Server

2.3.1.1 Show/Modify Plug-ins

2.4 Users

2.4.1 Maintain User

2.4.1.1 Easy Manage Settings


2.5 Groups

2.5.1 Maintain Group

2.5.1.1 Add/Remove Applications

2.5.1.2 Schedule Action

2.6 Scheduled Tasks

2.6.1 Maintain Scheduled Task

3. Organization Menu

3.1 Divisions

3.1.1 Maintain Division

3.2 Companies

3.2.1 Maintain Company

3.3 Departments

3.3.1 Maintain Department

3.4 Sites

3.4.1 Maintain Site

3.4.1.1 Manage

3.4.1.2 Slave Settings

3.4.1.3 Master-Master Settings

3.4.1.4 Generate Boot disk

3.5 Locations

3.5.1 Maintain Location

4. Software Menu

4.1 Applications

4.1.1 Maintain Application



4.1.2 Add/Remove Application Scripts

4.2 Application Sets

4.2.1 Maintain Application Set

4.3 Application Scripts

4.3.1 Maintain Application Script

4.3.1.1 Show/Modify License

4.3.1.2 Show/Modify Script

4.4 Script Parameters

4.4.1 Maintain Script Parameter

4.5 System Scripts

4.5.1 Maintain System Script


4.5.1.2 Show/Modify Invoice

4.5.1.3 Maintain Platforms



4.6 Scanned Applications

4.6.1 Show/Modify Scanned Application

4.7 Platforms

4.7.1 Maintain Platform

4.8 Platform Distributions

4.8.1 Maintain Platform Distribution

4.9 Operating Systems

4.9.1 Maintain Operating System




4.9.1.4 Show/Modify Network/OS

4.10 Desktop Groups

4.10.1 Maintain Desktop Groups

5. Hardware Menu

5.1 Machine Types

5.1.1 Maintain Machine Type

5.2 Hardware Types

5.2.1 Maintain Hardware Type

5.2.1.1 Load Drivers

5.3 Device Ids

5.3.1 Modify Device Id

5.4 Partition Schemes

5.4.1 Maintain Partition Scheme


6. Control Menu

6.1 Loggings

6.2 Bootdisk Types

6.2.1 Maintain Bootdisk Type

7. Monitoring Menu

7.1 Activities

7.1.1 Show Activity

7.2 Monitor Rules

7.2.1 Show/Modify Monitor Rule

7.3 Availability Events

7.3.1 Show Availability Event

7.4 Capacity Events

7.4.1 Show Capacity Event



8. Setup Menu

8.1 Classes

8.1.1 Maintain Class

8.2 Manufacturers

8.2.1 Maintain Manufacturer

8.3 Plug-ins

8.3.1 Maintain Plug-ins

8.4 Roles

8.4.1 Manage Role

8.4.1.1 Tables

8.4.1.2 Tab Permissions

9. Menubar Items

9.1 Setup

9.1.1 Change Password

9.1.2 Settings

9.1.2.1 Global Settings

9.1.2.2 Configuration Defaults

9.1.2.3 Definable Fields

9.2 Control

9.2.1 Create Bootdisk



1. Easy Manage Admin Program

1.1 General

All components used in your organization have to be defined in the Comfiguration Management DataBase (CMDB) to make them available for using them as part of a configuration.All information on the components is accessible from the Main Menu, click the appropriate button to enter the list screen of the selected component.Defining and maintaining the various components allows you to set default values for standard and additional fields. These defaults may be overwritten while tuning the component after it’s assigned to a configuration. The final values (default or tuned) that have been set in the configuration will be used to build Answer Files when preparing the configuration.A configuration is always a combination of defined components; this includes hardware, software, drivers, applications etc.

1.1.1 Conventions

• All list screens have default New, Open, Delete, Filter, Copy, Print and Sort functions.• Double click on a row in a list screen activates the same function as Open.• If you want to change some values of a record, then you have to open the object with the Edit button• The button New will create a new object and Delete will delete an object of the database.• An Add will create a relation and a Remove will remove a relation to another object in the database.• You can only delete a component, if it does not have a relation with another component.

•

Each object can be opened in a Dossier screen with the Open button. This means that you can manage the object in a separate window, with Property tabs, Add/Remove tabs (to link other objects) and Related tabs to show the related objects. You can open as many Dossier screens as you want. When you create a new object, it will first start the object in Edit mode. When you close this mode, it will automatically open a Dossier screen, where you can manage the Add/Remove tabs.

• Each object can be marked as inactive. This means that if it was selected before, it will remain, but it is not possible to select it in the dropdown boxes or Lookup screen (Used by Add/Remove screens).

• You can execute all functions within the tree with a right mouse click• You can use the speed search in a tree

• Each row on a list screen can be selected for sorting by selecting the column. To select more columns use the CTRL key together with the mouse.

•

Use the wildcard character % before and after the search string when you want to search for an occurrence of the string with the filter function. The filter function searches by default with a wildcard at the end of the search string. The filter uses the internal string format yyyymmddhhnnss for searching in date fields. If you want to filter on a specific month use for e.g 201005% which will list all records in May 2010.

The folder icons in the tree use a color to identify the role of the object. Red means it is a main object and you can create a new one or delete an existing one (if possible). Orange means that it is an Add/Remove object, which is a link to the main object. Blue means that it is a relation to the main object.In the Easy Manage screen shots, you will find gray, white, blue and yellow fields to store information. The gray field contains read-only information, the white fields contain optional information, the blue fields contain important information and the yellow fields require mandatory input when adding or modifying a component.

Generally there are four types of information: Mandatory (type M) Yellow Recommended (type R) Blue Optional (type O) White Information (Type I) Gray

1.1.2 Substitutions

The Easy Manage Admin Program will create answer files with (script) parameters from the Configuration Database. These parameters will be used in scripts for installation of an application, Initial Software or Easy Manage profiles.The substitution name is shown in the documentation in the tab fields between ‘{‘ and ‘}’. See the Easy Manage reference guide for a further explanation of these substitutions.

A substitution name has the following conventions:• The name consists of alphanumeric characters (A-Z, a-z and 0-9).• A name ended with a dollar sign ‘$’ means it is a string value.• A name ended with a question mark ‘?’ means it is a Boolean value.



• Max. 15 Characters including the post-fix.

• The Name will have a prefix of the Class name, when it is written in the Answer file of the configuration. where this component is used (e.g. Ethercrd_Wire$ where Wire$ is the name).

1.1.3 Plug-ins

Plug-ins are user-defined commands that will be executed with the parameters from the Configuration Database. You may use %AdminDir% or %ProgramDir% as relative path for the command. Common, User, Group and Application Substitutions could be used as parameter. The parameter to substitute, should be embedded between ‘{‘ and ‘}’. E.g. {UserName$}. If a variable not could be evaluated, the program will ask for it. For own parameters you can use a label with the question to answer like {My Label: Answer1$}.



1.2 Login

Start the application with your browser by typing http://<Easy Manage web server>[: connection port]/ezmanage in the address field. The application will first look if the Java Runtime Environment was installed and if not it will download and install it.

The .jar file is downloaded from the Easy Manage web server and asks you to certify the application. Click always, if you don’t want this question each time you start the application.

Enter your username and password and click the Login button.

If you login for the first time, enter ezm as username and ezm as password. It is not possible to login without a password.

If there are news items, then you can click on the items in the News screen to open the news items screen.



2. Units Menu

With the Units Menu, you can maintain and control child units, configurations, users, groups and scheduled tasks.



2.1 Units

List all units and see its usage, create a new, modify or delete one. With Units you can create a tree structure for managing Child Units, Users, Configurations and Groups.

● A Unit could have one or more Unit Managers. A unit manager can manage units in different levels. ● The Selected Unit will be set, when the user logs in into the Admin program and it has a unit to manage. ● You will only see those Units and child units, which you can manage. These are the Selected Unit and its child Units. ● Easy Manage has created a Unit named “Root” with level 0 by default and the user who could manage it is “ezm”. ● Easy Manage will link each user and configuration by default to the Selected Unit. ● A unit can only be deleted, when there are no objects in it. Before you delete a unit, you have to move the configurations,

users and groups to an other unit. ● The Easy Manage Import Wizard could import the organizational units of the Active Directory into Easy Manage. You can

decide per unit if you want to import it.

Unit Structure



2.2.1 Maintain Unit

Create a new or modify a unit. You could see and manage the users, configurations, groups and child units which belong to this unit.

Field Description

Name Enter the name of the unit. The name must be unique on the same level.

Contact Person Select a defined user as Contact person of this unit.

Sync with Active Directory Enable this field if you want to import all the discovered and update the existing users, configurations and groups with the active directory by the Easy Manage Import Wizard.

Filter Code Enter a code, which could be used with the filter, when Units should be selected.

Helptext file Enter the link to a helptext file (UNC) or an URL (HTTP) or use the browse button. It is not possible to create a link with a drive in the path.

Tab Description

Configurations List, show, create, delete and move configurations belonging to this unit or one of its children.

Scheduled Tasks List, show, create, delete and move scheduled tasks belonging to this unit or one of its children.

Users List, show, create, delete and move users belonging to this unit or one of its children.

Groups List, show, create, delete and move groups belonging to this unit or one of its children.

Allowed Applications List, add and remove the applications, which are authorized to use in this unit. Only Groups, Users or Configurations of that unit could select allowed applications. You can use the Allowed Units within an allowed application to allow the applications to child units as allowed application.



Unit Managers List, add and remove users who can manage the Unit. When you want to add a new user to manage this unit, you can select the users of the Selected Unit or one of its children.

Child Units List, show, create and delete units to this unit as child.



2.2 Configurations

List all configurations, create a new, modify, copy or delete one. There are 2 types of configurations:1. A functional configuration is a group of functional or physical configurations linked with parent/child configurations. A functional configuration has a configuration class with subclass "Other" and a machinetype with subclass "Other". 2. A physical configuration is a machine type with installed hardware and software.

● The CI Number will always be the key, when defining a configuration. It is therefore advisable to stick a label with the CI Number on the machine, so that it always can be identified on the outside.

● You can manage your physical configurations for (re-) installation, distribution of software and remotely take over. ● You will only see and manage those configurations, which belong to the Selected Unit and all its children. ● You can create a Configuration Template, that will be copied if a confguration is registered with the boot disk procedure (See

the Easy Manage Configuration Guide). ● Control files will only be created for physical configurations with a subclass " Server" or "Workstation". If control files should

be created for a server, then you need the "O" option in the license (The configuration will then also be counted as active workstation in the license).

● You can use the Execute menu to execute some predefined plug-ins:Program Audit File: Shows the information retrieved from the auditorLog File : Shows the logging of the setup phase and the actions when an application is installed or removedTest Preparation: Starts the simulation of an installation. It will create the Setup File and Install File.Setup File: Shows the Setup Answer file for the Windows setup, generated with the Test Preparation.Install File: Shows the Install file for the setup phase, generated with the Test Preparation.ICF File: Shows the Initial Control FileAnswer File: Shows the Answer fileRebuild: Creates all control filesProfile: Create or Show the machine profile

The relations:



2.2.1 Maintain Configuration

Create a new one, show or modify the selected configuration.

Field Description

Configuration Class Select the configuration class for this configuration. When the configuration was saved, then this field could not be changed anymore.

CI Number{InventoryNumber$}

Enter the unique CI Number for the configuration. When the Add function was started, then the CI Number will be enumerated with the prefix defined in the System Parameters. Maximum of 8 characters without spaces.

Machine Type Select the defined machine type for this configuration. Only machine types with the same subclass as the configuration class subtype could be selected. The configuration subclass "Workstations" and "Servers" are the same as machine type subclass "Computer". When you save or apply the input, then all components of the machine type will automatically be installed.

Netork Name {MachineName$} Enter the unique network name of the configuration. The generated CI Number will be the default value if you create a configuration.



Unit{Unit$}

Select the unit where this configuration has to be managed. By default this is the Selected Unit, but if you have defined more units within a unit, then you can select one of its children.When you are not allowed to manage this unit, then this field is disabled.

Status Select the status of the configuration. If the configuration is connected to an installer slave, then the site dependend applications will not be installed or will be removed, when the status is not equal to "Production".

Owner {FullName$},{UserName$}

Select the user who owns or uses this configuration.

Company Name {CompanyName$}

Select the company who owns this configuration.

Site {Site$}

Select the site for this configuration. If you change the site, then the control file (Params.dat) of the new site will be placed on the configuration after the next logon.

Location Select the location of this configuration. The selection depends on the selected site.

Critical? Enabale this field, if the configuartion is a critical component for the business. When this configuartion was selected by the helpdesk, then the calculated priority value will be decreased by 1.

Parent Configuration Select the parent configuration where this configuration belongs to.

Use as Template Enabale this field, if the configuartion could be used as template, when a configuration is registered with the boot disk procedure. The Network name will be used as name in the register procedure to copy this configuration and to label it with the new CI number.

Register as Class Select the class that should become the Configuration Class, when this template is used to register the configuration.

Wall Outlet Enter the number of the wall outlet.

MAC Address Enter the Mac Address of the installed machine (xx-xx-xx-xx-xx-xx). If this field is filled and matches with the Mac Address of the NIC in the machine, then the BOOT DISK will not ask for the CI Number, but will start to install this machine. When this Mac Address was found more then once in the Database, then the BOOT DISK will ask for the CI Number.

Inactive Enable this field, if this configuration is not valid anymore. The license will be counted for all configurations which or NOT Inactive. When you connect and run the configuration from the network, it will remove all applications in case this field is enabled.

Comments {Comments$}

Enter the comments for this configuration. Windows will use this field as description of the configuration.

Field7 .. 12 These fields are user definable text fields and could be defined in the system setup and will be shown if the label is not empty.

Tab Description

Invoice Show or modify the invoice data. See the Show/Modify Invoice data function.

Options Show or modify the options for this configuration. See the Show/Modify Options function.

Operating System Show or modify the Operating system data. See the Show/Modify Operating System function.

System Scripts List, show, modify, add and remove system scripts for this configuration. This is the Initial Workspace of a configuration and the changes will only be effectuated, when the configuration is (re) installed. See the Maintain Installed System Script function.

Hardware List, show, modify, add and remove hardware components in the configuration. See the Maintain Installed Hardware. The hardware components are a part of the Initial Workspace and will only be effectuated when the configuration is (re) installed. Not each hardware component is important for the configuration process, but could be important for asset management. At least a network adapter should be configured.

Partitions List, show, modify, add and remove partitions for this configurations. See the Maintain Partitions function.

Applications List, show, add and remove applications of this configuration. You can only select those applications, which where allowed to the Selected Unit. Only applications, which have the same platform as the selected operating system, could be added.

Groups List, show, add and remove groups for this configuration. You can only select those groups, which belongs to the unit you can manage.

Application Scripts List and show Application Scripts and see its installing sequence for this configuration . It is a join of all Application Scripts in the assigned Groups and Applications. You can show and/or reinstall the Applications Script.

Application Loggings List the logging of the Application Scripts of the configuration. It shows the timestamp when an application script was installed or removed on the configuration.



Script Parameters List, show and modify the configuration script parameters for this configuration. The new value will be used, when the configuration or an application is (re) installed. You can enable a filter, so you will only see the parameters, which are linked, to the needed scripts. Use the option “Show only needed parameters” on the Setup -> Settings -> Tab General.

Scheduled Tasks List, show, add, create and remove scheduled tasks for this configuration.

Connections List, show, add and remove other configurations to this configuration.

Loggings List all actions related to this configuration.

Child Configurations List, show, add or remove configurations linked to this configuration.

Desktop Groups List, add and remove the Desktop groups, where the icons of the applications should be managed for this configuration by the Easy Manage Start Menu Wizard.

Scanned Applications List all applications which where found on the configuration by the Easy Manage Import program.

Monitor Rules List, show, add or remove the monitor rules for this configuration. When you remove a monitor rule, then all related availability and capacity events will also be deleted.

Availability Events List, show or delete the availability events for this configuration.

Capacity Events List, show or delete the availability events for this configuration.

Attachments List, show, add or remove attachmets for this configuration.

Services List the defined services of contracts and selected services for this configuration.

Activities List and show all activities for this configuration.

Calls List and show all related calls for this configuration.

FileMenu Description

Program Audit File Starts an edit form to show the contents of the AUDIT file.

Log File Starts an edit form to show the contents of the Log file.

Test Preparation Starts the test preparation procedure. You can use this procedure to simulate an installation of a configuration.

ICF File Starts an edit form to show the contents of the ICF file.

Answer File Starts an edit form to show the contents of the Answer file.

Setup File Starts an edit form to show the contents of the Setup file after a test preparation.

Install File Starts an edit form to show the contents of the Install file after a test preparation.

Rebuild Creates a new ICF and Answer file.

Profile Starts an edit form to show, add or modify the Machine profile. See the Maintain Profile function.

Plug-in The contents of this menu depends on the defined Plug-ins. See the Setup -> Plug-ins submenu.



2.2.1.1 Show/Modify Invoice data

Show or modify the invoice data for this configuration.

Field Description

Supplier Select a company as supplier of this configuration.

Serial Number Enter the serial number of this configuration.

Invoice Date Enter the invoice date of this configuration.

Invoice Number Enter the invoice number of this configuration.

Warranty End Date Enter the end date of the warranty.

Field 1 .. 6 These user definable text fields are defined in the setup settings and will be shown if the label is not empty.



2.2.1.2 Show/Modify Options

Show or modify the options for this configuration. The default values of the options are set with the System Setup function Configuration Defaults.

Field Description

Allow Non-Registered Users Enable this option, if non-defined Easy Manage users are allowed to log on to this configuration. If you disable this field, then the configuration will reboot when a user logs on without being registered within Easy Manage.

Update Restore Enable this option, if the image should be saved again in the rescue partition after an update from the restore function.

Ask for update Enable this option, if the update dialog box has to appear when Application Scripts are installed, updated or removed on the configuration. It is advisable to disable this option for dedicated configurations.

Unattended Enable this option, if you never want to login with a different user then the user entered for Unattended User in the Setup Settings.

Secure Workstation Enable this option, when the configuration has to be created as a secure configuration. This means that only administrators will have administrator rights.

WOL Possible Enable this option, if you want to update this configuration automatically, when the configuration is powered on. The Wake On Lan function on the Schedule tab will also be available.

Number of cancellations Enter the maximum number of times, that a “Ask for update” on the client could be cancelled.

Unblock Input Enable this option, if the input should not be blocked during the installation of applications for this configuration.



2.2.1.3 Show/Modify Operating System

Show or modify the Operating System parameters for this configuration. When an Operating System is selected, then the values defined in the Operating System will be used as default values. The distribution and setup scripts defined in the Operating System will be installed in the Setup Phase of the configuration.

Field Description

Platform Distribution Select the platform distribution for this configuration. The selected platform distribution defines the platform and how the distribution of the operating system has to be done. You can only select those platform distributions for which the selected machine type was certified.

Operating System Select the Operating System according the platform from the platform distribution. The default values will be copied to the other fields.

License Number {<C>_SerialNumber}$

Enter the license number of the Operating System.

Authentication Key {<C>_AuthKey$}

Enter the Authentication key of the Operating System. If you want to use a Volume License Key to deploy a Windows 7 distribution, then you have to use a KMS key.See http://technet.microsoft.com/en-us/library/dd772269.aspx Table 4 KMS Client Setup Keys.

Logon Domain{<C>_LogonDomain$}

Enter the Domain Name or Workgroup name. In case the Operating System is an UBUNTU system, then fill the fully qualified name of the Domain Controller. E.g. pluto.ezmanage.local

Is Domain {<C>_ValidateLogin?}

Enable this field, when the configuration has to be joined to a domain. (Logon Domain is a Domain Name)

Target Path/Domain Admins {<C>_TargetPath$}

Enter the path on the local machine, where the distribution should be installed. (default Windows). In case the Operating System is an UBUNTU system, then enter the name of the Domain Admins.


http://technet.microsoft.com/en-us/library/dd772269.aspx




2.2.1.4 Maintain Installed System Script

Maintain the selected installed System Script . The form that will be shown will be different for each kind of class type of the System Script. When a System Script is added to the configuration, then the values defined in the System Script type will be used as default values. The drivers and setup scripts defined in the System Script type will be installed in the Setup Phase of the configuration.

Field Description

Configuration Shows the name of the configuration.

System Script Shows the name of the System Script.

Tab License: In this tab you can define the License parameters for this configuration. The values defined in the Initial Software type will be used as default values.

Field Description

License Number {<C>_SerialNumber}$

Enter the license number of the Initial Software.

Authentication Key {<C>_AuthKey$}

Enter the Authentication key of the Initial Software.




After adding the TCP/IP system script to the configuration , you can show or modify the TCP/IP parameters for this configuration.

Field Description

Enable DHCP {<C>_EnableDHCP?}

Enable this field, if DHCP should be enabled.

IP Address {<C>_IPAddress$}

Enter the IP Address for this configuration . If you have disabled the Enable DHCP option, then a check will be done if the IP Address is unique.

Subnet Mask {<C>_IPMask$}

Enter the Subnet Mask to use.

Enable WINS {<C>_EnableWins?}

Select the way that WINS should be used.

Primary WINS {<C>_PrimaryWins$}

Enter the Name or IP Address of the primary Windows Name Server to use.

Secondary WINS {<C>_SecondaryWins$}

Enter the Name or IP Address of the secondary Windows Name Server to use.

NETBIOS Option {<C>_NETBIOSOption$}

Select the way that NETBIOS option should be used.

Enable DNS {<C>_EnableDNS?}

Enable this field, if DNS should be used.

IP Hostname {<C>_IPHostName$}

Enter the IP Hostname of this configuration .



Domain Name {<C>_DomainName$}

Enter the Name of the IP Domain to use.

DNS Servers {<C>_DNSServers$}

Enter the Name(s) or IP Number(s) of the IP Domain Name Server(s).

Domain Order <C>_DomainOrder$

Enter the sequence of the IP Domains to search for.

Gateways {<C>_GateWays$}

Select this field to enter the IP Numbers of the gateways to use.

LMHostPath {<C>_LMHostPath$}

Enter the LMHostPath of the hosts table to use.

Scope ID {<C>_ScopeID$}

Enter the Scope ID.



2.2.1.6 Maintain Installed Hardware

Maintain the selected installed hardware component in the configuration. The drivers and install scripts defined for this hardware component will be used in the Setup Phase of the configuration.

● You can copy the hardware types to the selected machine type in the configuration.

Field Description

Configuration Shows the configuration where this hardware type is installed.

Hardware Type Shows the hardware type.

Count Enter the number of same hardware types.

Serial Number {<C>_SerialNumber$}

Enter the Serial number of the device.

Hardware version Enter the hardware version of the device.

Tab Description

Invoice Maintain the Invoice data of this hardware component



2.2.1.7 Maintain Partitions

Maintain the actual partition scheme to enable the auto partition function.

● The partition scheme could be copied from a defined scheme. ● You can change the scheme for this particular configuration.




Maintain a partition in a configuration. Easy Manage will automatically create the partitions on the hard disk of the configuration

Field Description

Disk Enter the number of the disk.

Number Enter the number of the partition.It is advisable to use the following partition numbers:1 for the Installed Operating System partition.2 for the Rescue partition or for the Data partition if you don’t want a Rescue partition3 for the Data partition

Usage Select the Usage of the partition

Type Select the partition type.

Is Relative Enable this field, if you want to enter a relative size and disable the Size.

Physical Size Enter the size of the partition in Mbytes. This is only advisable for the rescue partition.

Relative Size Enter the relative size of the partition. This is not possible for the rescue partition.

Preserve Enable this field, when this partition should be preserved. This means that the partition only will be created, when it not yet exists.




Maintain the configuration profile. You can use this profile to connect network printers or drives to this configuration. An Edit form will be started with the MACHINE.UAP as input.

The changes will be effectuated if the user logs on the configuration. See the Easy Manage Reference Guide for further explanation of the profile.



2.3 Servers

List all defined servers, create a new, modify or delete one. When defining a server, the CI Number will always be the key. It is therefore advisable to stick a label with the CI Number on the Server, so that it always can be identified on the outside.

● You can control the server with the defined Plug-ins. You can create Plug-ins when a user is added to or removed from a server. This means, that you can use this function to control users on all servers in your infrastructure.

● You will only see and manage those servers, which belong to the selected unit and its child units.

2.3.1 Maintain Server

This function is equal to the Maintain Workstation with the following differences:

Tab Description

Users List all users on this server. With this function you can add or remove a user to or from this server. When the Plug-in commands are filled in for this server, then the action will be really done on this server.

Plug-ins Show or modify the Plug-ins when a user is added, updated or removed on this server . See the Show/Modify Plug-ins function.

2.3.1.1 Show/Modify Plug-ins

Show or modify the Plug-ins when a user is added or removed on this server .



Field Description

User Add Command Enter the command to execute, when a user is added to this server.

User Add Parameters Enter the parameters to be passed as arguments for the User Add Command.

User Remove Command Enter the command to execute, when a user is removed from this server.

User Remove Parameters Enter the parameters to be passed as arguments for the User Remove Command.



2.4 Users

List the users, create a new one, modify or delete one and see its usage.

● You have to define every person of the organization, which should have access to the Easy Manage Admin Program or Self Service Helpdesk.

● You can set the Security Level to define its authorization within Easy Manage. ● The user should have a role, when the user should logon to the admin program. ● Maintain the allowed applications for the user by adding the user into or removing from a group. ● You can see which configurations are assigned to the user and which calls are related to the user. ● You will only see and manage those users, which belong to the Selected Unit and its children. ● An Assignee should be a unit manager of the unit for which he should work. This means that only calls of users from that unit

or child units will be visible.

2.4.1 Maintain User

Create a new one, show or modify the selected user .

Field Description

Name {UserName$}

Enter the unique abbreviated name of the user. This name will be used to logon on the network.

Full Name {FullName$}

Enter the full Name of the user.



Unit Select the Unit where this user has to be managed. By default this is the Selected Unit, but if you have defined more units within a unit, then you can select one of its children. When you are not allowed to manage this unit, then this field is disabled.

Company Select the company of the user.

Department Select the department of the user. The selection depends on the selected company.

Site Select the site where the user belongs.

Location Select the location, where the user is located. (Room number) The selection depends on the selected site.

Internal Phone Enter the internal phone number of the user.

External Phone Enter the external phone number of the user.

Mobile Enter the mobile number of the user.

Fax Enter the fax number of the user.

Email {Email$}

Enter the email address of the user. This email address will also be used by the Helpdesk module.

Position Enter the position in the organization of the user.

User Id {UID$}

Enter the user id of this user. You can use this as key to a foreign databases (a Unix environment or HRM system).

Key Number Enter the key number.

Reports To Select the user to which this user reports.

VIP Enable this field, if this user should have a VIP treatment for the helpdesk. When this user is selected as Request By in a call, the the calculated priority will be decreased by 1.

Notes Enter additional information for this user.

Sfield1 and 2 These are user definable text fields. You have to define the labels of these fields in the Setup-System Parameters.

Bfield1 and 2 These are user definable yes/no fields. You have to define the labels of these fields in the Setup-System Parameters.

Tab/Button Description

Easy Manage Maintain the Easy Manage authorization settings for this user. See the Easy Manage Settings function.

Passwords Register 5 passwords for a user.

Roles List, show, add and remove the roles for this user.

Groups List, add and remove groups to enable or disable application(s) within that group for the user. You could only add those groups which have the same unit as the user.

Applications List, add or remove applications to enable or disable all script(s) within that application for the user. You could only add those applications, which are authorized for the Selected Unit. When the user has to create scripts with the Easy Manage Application Script Wizard with the security of “installer” on a reference PC, then you have to add those applications to the user with that script in it.

Scripts list the scripts of the user. You can enable or disable a script to use by the user with the applications and groups function.

Manage Units Select the Unit, which could be managed by this user. Only the Selected Unit and child Units could be selected. If the user is the logon user and also the manager of the selected Unit, then this field is disabled. Note!! When the user is an Assignee, this field should be filled with the unit to be managed by this user.

Servers Add, update or remove the user on a server. If the server is assigned to the user and a User Plug-in was defined in that server configuration, then the User Add command will be executed.

Script Parameters List, show and modify the defined script parameters for the user. The script parameter allows you to add extra information to the user, i.e. the users mail-address. This extra information can be used to make a personal installation of i.e. Lotus Notes without any manual intervention.

Expertises Show the expertise’s and assign or de-assign the user to or from an expertise. This tab is only visible, if the user is marked as Assignee.

Configurations List and show all configuration items where this user is defined as owner.

Desktop Groups List, add and remove the Desktop groups, where the icons of the applications should be managed for this user by the Easy Manage Start Menu Wizard.

Activities List and show all activities of this user.

Calls List and show all calls related to this user.

button Menu Execute Profile

Starts an edit form to show, create or modify the user profile. See the Maintain configuration Profile function.



2.4.1.1 Easy Manage Settings

Show or modify the Easy Manage settings for this user.

Field Description

Status Assignee: The user is allowed to login into the Easy Manage Application and you can route calls to this user. The Helpdesk Module is available for the assignee unless other defined in a role. The tab Expertises will be visible. An Assignee should be a manager of the unit, which he should manage. Login Enabled: The user is only allowed to login, but could not use the Helpdesk module.No Login: The user could not login into the Easy Manage Admin Program. (Default)

Logon Password Enter the password for the user. The password will be used to login into the Easy Manage Admin Program.

Security Level Select the security level for the Easy Manage Application Script Wizard.Administrator: gives the user all available authorization.Installer: gives the user authorization to install scripts. The script to install should be assigned to this user via an application. See the Tab Applications.User: gives the user no authorization for the Easy Manage Application Script Wizard.

Language Select the language for the program. If the selection is empty, then the default setting of the application will be used.

Small Office User Enable this field, if the user uses the Small Office Solution. The Company and the Site should also be filled. The site should also be a Small Office Site.

Formatted Notify Enable this field, if the user is an assignee of a third party which uses the IMI interface.



No Notification Enable this field if a notification message never should be sent. This could be the case, when this user will be used as Requestor from a foreign helpdesk program. The foreign helpdesk sends unformatted mail and does not want a notification.

Disable Tooltips Enable this field if the user never should see the details of a call with the mouse over function.

2.4.2 Maintain User Profile

Create or modify the user profile. You can use this profile to connect network printers or drives to this user. An edit form will be started with the USER.UAP as input.

The changes will be effectuated if the user logs on. For further explanation of a profile see the Easy Manage Reference Guide.



2.5 Groups

List all defined groups, create a new, modify, show or delete one. A group could be used to assign applications to users and configurations on a convenient way.

● If you add a new application to a group, then the application scripts within the application will be distributed to all configurations and allowed to all users assigned to that group.

● A group could be imported from the Active Directory ● You can define the sequence of the applications to install in a configuration. ● You can schedule an install or remove action for a group. ● You can only add applications to the group, which are allowed for the unit where the group belongs. ● A group can not be deleted, if it contains Configurations or Users.

2.5.1 Maintain Group

Create a group or modify the selected group.

Field Description

Name {Group$}

Enter the unique name of the Group.

Unit Select the Unit where this group has to be managed. By default this is the Selected Unit, but if you have defined more units within a unit, then you can select a child unit. When you are not allowed to manage this unit, then this field is disabled.



Tab Description

Schedule Show and schedule an action for the group. See the Schedule function.

Configurations List, add, show or remove configurations to the selected group. The scripts of the applications that belong to this group will be installed on the configurations assigned to this group.

Applications List, add, show or remove applications to the selected group. The scripts of the applications that belong to this group will be installed on the configurations assigned to this group and will be activated for the users assigned to this group. See the Applications function.

Users List, add, show or remove users to the selected group. The applications that belong to this group will be activated to the users assigned to this group.



2.5.1.1 Add/Remove Applications

List, add and remove an application to the group.

● The display order in the group determines the install sequence of the applications on the workstation. ● The action will be effectuated on the workstation at the first user login. ● You can only select applications which are allowed for the Selected Unit

Button Description

Up Move the application in the group to a higher position (Earlier install).

Down Move the application in the group to a lower position (Later Install).



2.5.1.2 Schedule Action

Schedule a “Remove” or “Install” action for a group.

● The action will be effectuated on the workstation at the first user login after the indicated time stamp. ● If the time stamp is earlier when the user is logged in, then the action will be executed immediately.

Field Description

Schedule Action Select the action to execute on the given date and time.Remove : the applications belonging to this group will be removed from the configurations belonging to this group.Install : the applications belonging to this group will be installed on the configurations belonging to this group.

Delay Action until Enter the date and time for the action to execute.



2.6 Scheduled Tasks

List all defined Scheduled Tasks, create a new, modify or delete one and see its usage. A Scheduled Task will be used to schedule a Wake On Lan, Install , Restore an Image or Shutdown action for one or more configurations.

2.6.1 Maintain Scheduled Task

Create a new or modify the selected Scheduled Task and see where it is used.

Field Description

Time Stamp Select the date and time for this scheduled task.

Task Type Select the task type. This could be a Wake On Lan, Restore an Image or Shutdown.

PXE Type Select the type of Operating System that the PXE should start with. This field is only selectable in case the Task Type = "Install".

Unit Select the unit where this scheduled task belongs.

When Select when this task has to be done: Once or Weekly

Weekdays Enable the days when the When field is weekly.

Tab Description

Configurations List, show, add or remove configurations to this Scheduled Task.





3. Organization Menu

With the Organization Menu, you can maintain your organization with divisions, companies, departments, sites and locations.



3.1 Divisions

List all defined divisions, create a new, modify or delete one and see its usage. With a division you can group companies.

● A Company could belong to a division.

3.1.1 Maintain Division

Create a new or modify the selected division.

Field Description

Name Enter the unique name of this division.

Tab Description

Companies List and show all companies of this division.



3.2 Companies

List all defined companies, create a new, modify or delete one and see its usage.

● A Company could be a supplier and/or a customer or a relation. ● The organization, which will do the ICT Management, is a supplier and a customer.

3.2.1 Maintain Company

Create a new or modify the selected company and see where it is used.

Field Description

Name Enter the unique name of the company.

Site Select the site of this company.

Parent Company Select the parent company of this company.

Address Enter the address of the company.

ZIP Code Enter the ZIP code of the company.

City Enter the city of the company.

Country Enter the country of the company.

Division Select the division where this company belongs.

Contact Person Enter the contact person of the company.



Phone Enter the phone number of the company.

Fax Enter the fax number of the company.

EMail Enter the e-mail address of the company.

Web Site Enter the web site of the company.

Is Supplier Enable this field, if the company is a supplier.

Is Customer Enable this field, if the company is a customer.

Tab Description

Departments List and show all departments, which belong to this company. You can create a new one or delete unused departments.

Users List and show all users, which belong to this company.

Configurations List and show all configuration items, which belong to this company.

Contracts List and show all contracts, which belong to this company.

Services List and show the supplied services of this company, if this company is a supplier.

Child Companies List and show the child companies of this company.



3.3 Departments

List all departments, create a new, modify or delete one and see its usage. A department will be used to describe the hierarchical relation of a user in the organization.

● A department belongs to a company. ● A user could belong to a department.

3.3.1 Maintain Department

Create a new or modify the selected department and see where it is used.

Field Description

Name Enter the unique name of this department within the company.

Company Select a company where this department should belong.

Code Enter the code of this department.

Manager Select an user as manager of this department.

Contact Person Select an user as contact person of this department.

Tab Description

Users List and show all users belonging to this department.



Configurations List and show all configurations related to its owner who belongs to this department.



3.4 Sites

List all defined sites, create a new, modify or delete one and see its usage. A Site is an address location for a configuration and a user and can also be used in a Master-Master and Master Slave environment.

● When you create a slave site, then the control files of the slave are copied into the site directory. You can tune these files with the correct information of the site.

● One or more bootdisk types can be linked to a site to generate a bootdisk for a site.

3.4.1 Maintain Site

Create a new or modify the selected site and see where it is used.

Field Description

Name Enter the unique name of the site.

Code Enter the unique Code of the site. This will also be the name of the sub directory in the Sites directory. The slave or secondary master should use this code to identify its name. In case this is a secondary master in a Master–Master environment, then this will also be a user in the FTP environment.

Address Enter the address of the site.

ZIP Code Enter the ZIP code of the site.

City Enter the city of the site.

Country Enter the country of the site.



Tab Description

Manage Manage the control files for this site. See the Manage function.

Slave Settings Manage the control files for this site. See the Slave Settings function.

Master-Master Maintain the parameters for the Master-Master connection of this site. See the Master-Master function.

Locations List all locations and create new locations for this site.

Script Parameters List and change the script parameters for this secondary site.

Boot disks List , show , add, modify, remove and generate a boot disk for this site.

Applications List, add and remove applications to this secondary site.

System Scripts List, add and remove system scripts to this secondary site.

Machines List, add and remove machine types to this secondary site.

Hardware List, add and remove hardware types to this secondary site.

Configurations List and show all configurations, which belong to this site.

Users List and show all users, which belong to this site.

Desktop Groups List and show all desktop groups, which belong to this site.



3.4.1.1 Manage

Show and modify the site specific characteristics and enable/disable the synchronizing to the slave.

Field/Button Description

Monitor Status Shows the monitor status of the site. The value could be:On: All configurations linked to this site are onOff: All configurations linked to this site are offCritical: One of the configurations linked to this site is criticalUnknown: All configurations linked to this site or Unknown

Registration Password Enter the password to be used, when a PC should be registered by the Boot disk procedure.

CI Number Prefix Enter the prefix that should be used to generate a CI Name, when a PC should be registered by the Boot disk procedure.

Secondary Master Enable this field if this site will be used for a Secondary Master. If enabled, then the Tab Master-Master will be visible. A user with the name of Code, in the General tab, will be created in the Filezilla FTP Server environment. The user will not be removed, when you disable this field later.

Slave Enable this field if this site will be used for a slave. If enabled, then the Tab Slave Settings will be visible. A slave environment will be created in the <AdminDir>\Sites folder with the name of Code on the General tab.

Disable Slave Enable this field, if you want to stop the slave with synchronizing.

Synchronize Slave Click this button to signal the slave that it has to start synchronizing the Knowledge Database.

Small Office Site Enable this field if this site will be used for a Small Office Site. If enabled, then the Tab Slave Settings will be visible. A slave environment will be created in the <AdminDir>\Sites folder with the name of Code on the General tab.



Start Time Shows the Start Time of the slave

Stop Time Shows the Stop Time of the slave



3.4.1.2 Slave Settings

Show and modify the site files and enable/disable the synchronizing to the slave.


Installer Account Enter the account of the user for this site, which will run in the unattended mode to install all applications.

Installer Password Enter the password of the Installer account for this site.

Local Administrator Password

Enter the password of the Local Administrator on a configuration for this site.

Domain Users Name {DomainUserName$}

Enter the language dependent name of the Domain Users group on the Domain of the Site.

Unattended User Enter the account of the user, which will run in the unattended mode, when Auto logon is enabled for this site.

Unattended User Password

Enter the password of the unattended user account for this site.

IP Range Enter the IP Range used on this site. E.g. 192.168.0.*

Slave Server Enter the name of the Slave server

button Edit First Profile Click this button to show or modify the First Profile (FIRST.UAP) of this site. This file will be used by the configuration, to make the connections to the Easy Manage servers.

button Edit Last Profile Click this button to show or modify the Last Profile (LAST.UAP) of this site. This file will be used by the configuration, to disconnect from the Easy Manage servers.



button Edit Parameter File Click this button to show or modify the parameter file (PARAMS.DAT) of this site. This file will be used by the configuration, to connect to the Easy Manage servers.



3.4.1.3 Master-Master Settings

Show and modify the Secondary Master Site parameters.

Field Description

Primary Master FTP Password Enter the password of the FTP user (Code on the General Tab), which the secondary master to connect to the primary master should use. This password will always be updated in the FTP environment of the Master.

Disable Secondary Master Enable this field to disable the synchronization process on the secondary master.



3.4.1.4 Generate Bootdisk

Show, modify or generate a bootdisk for the site.

Field Description

Bootdisk type Shows the selected bootdisk type.

Site Shows the site.

Schedule Enable this field to schedule a generation of a bootdisk. If you change this field, you have to click the Generate button to effectuate the action. A Schedule will only work on a Slave . The scheduled generation will be excuted directly after the Knowledge Base synchronization. If the site is not marked as a slave, then the generate function will immediately be executed. If you disable a Schedule for a slave, it will remove the scheduled task and execute immediately the Generate function.

Status Shows the status of the action.

Action Date Shows the time stamp of the last action

Timeout Shows the timestamp when a timeout is expected.



3.5 Locations

List all defined locations, create a new, modify or delete one and see its usage. A location will be used to give the physical position of a user or a configuration.

● A location belongs to a site ● A user and a configuration could be on a location

3.5.1 Maintain Location

Create a new or modify the selected location and you can see where it is used.

Field Description

Name Enter the unique name of the location within the site.

Site Enter or select the site where this location belongs too. The site could not be changed, when the location was saved.

Tab Description

Configurations List and show all configurations on this location.

Users List and show all users on this location.





4. Software Menu

With the software menu, you can maintain all possible software components in your organization and put the applications and drivers in a Knowledge Database. You can use the software to install a workstation and to distribute applications to the workstations.



4.1 Applications

List all defined applications, create a new, modify, show or delete one. An application could be used to allow application scripts to users and to assign to configurations and groups. An application will be used to manage a set of application scripts, which has to be installed in a defined sequence in a configuration.

● The application scripts in an application will be installed by all configurations assigned to that application and activated for all users assigned to that application.

● An application has to be allowed for a unit before it could be selected within a configuration or group within that unit. ● You have to define for which platforms the application is suitable. Only applications with a suitable platform can be added to a

configuration with that platform. ● An Application could be assigned to a Secondary Master site, so it will be exported to that site. ● When you have created the application, then the form will be activated to create an application script with the name of the

application. You can cancel this form if you want to add another application script to the application. Be aware!! The platforms have to be added to the application and application scripts afterwards.

4.1.1 Maintain Application

Create, show or modify the selected application.

Field Description

Name {Application$}

Enter the unique name of the Application.

Class Select the Class for this application, which could be used for grouping.



Status Select the status of the application.

ID {ApplicationId$}

Enter the Id for this application. The Easy Manage Menu program Will use this ID as directory name.

Tab Description

Platforms List, add and remove the platforms for which this application is suitable.

Application Scripts List the application scripts assigned to the application , add a new or remove one. The application scripts that belong to this application will be installed on the configurations assigned to this application and will be activated to the users assigned to this application. Only scripts with the same suitable platforms could be added to this application. See Add/Remove Application Scripts.

Application Sets List, add and remove the applications sets, where this application belongs to.

Allowed Units List, add and remove the units, which are authorized to select this application in a configuration, group or user.

Groups List, add and remove the groups, which are authorized with the Unit function. The scripts of the applications, which are assigned to a group, will be installed on the configurations or authorized to the users in that group.

Sites List, add and remove the Secondary Master sites, where this application has to be synchronized.

Configurations List the configurations assigned to the selected application , add a new or remove one. The scripts that belong to this application will be installed on the configurations assigned to this application.

Users List the users assigned to the application, add a new or remove one. The scripts that belong to this application will be activated for the users assigned to this application.

Desktop Groups List, add and remove the Desktop groups, where the icons of the applications should be managed by the Easy Manage Start Menu Wizard.

Calls List and open all calls related to this application.



4.1.2 Add/Remove Application Scripts

Add and remove an application script to the application.

● The display order in the list determines the install sequence of the application scripts on the workstation. ● The action will be effectuated on the workstation at the first user login.

Button Description

Up Move the script in the application to a higher position (Earlier install).

Down Move the script in the application to a lower position (Later Install).



4.2 Application Sets

List all defined application sets, create a new, modify, show or delete one. An application set could be used to define a set of applications, which could be assigned at once to a workstation.

● You can define the sequence of installing of the applications in an application set. ● An Application set could be assigned to a Secondary Master site, so it will be exported to that site. ● You have to add the platforms for which this application set is suitable. You can only select the application set with a suitable

platform of the platform of the configuration.

4.2.1 Maintain Application Set

Create, show or modify the selected application set .

Field Description

Name Enter the unique name of the application set.

Version Enter the version of the application set.

Status Select the status of the application set.

Tab Description

Platforms List, add and remove the platforms for which this application is suitable.



Applications List the application assigned to the application set , add a new or remove one. You can only add applications with the suitable platforms.

Sites List, add and remove the secondary master sites, where this application set has to be synchronized.



4.3 Application Scripts

List all application scripts , create a new one, modify or delete one and see its usage. An application script defines a distribution method within Easy Manage and is a part of an application. With this function, you can define the characteristics of an application script and load it into the Knowledge Database.

● An application script could only be assigned to a configuration via an application ● An application could have one or more application scripts to distribute. ● You have to add the platforms for which the application script is suitable. Only application scripts with the same platform of

the configuration will be installed on the configuration. ● When you have created the application script, then the form will be activated to create an application with the name of the

application script. You can cancel this form if you want to add the application script to another existing application. Be aware!! The platforms have to be added to the application and application scripts afterwards.

● You have to create and load the application script itself by the Easy Manage Application Script Wizard. See the Easy Manage Configuration Guide for a further explanation.

● An Application script can only be deleted, when the script was deleted from the Knowledge Database with the Easy Manage Application Script Wizard.

● A program to monitor can be associated with the application script.

The relations:



4.3.1 Maintain Application Script

Create a new one, show or modify the selected application script and you can see where it is used.

Field Description

Name Enter the unique name of the application script.

Id{AppId$}

Shows the unique identification of this application script.

Class Select the defined class of the application script. This could only be done for new scripts. This class is just for administrative purposes.

Manufacturer Select the defined or enter a new manufacturer’s brand name of the Script.

Version Enter the Version number of the Script. The script will be updated on each configuration, when this field was changed. (Not for an AutoIt script)

Status Select the status of the application script.

Language Enter the language of this application script.

Documentation Enter the location of the documentation.

Owner Select the Owner of this application script.

Functional Manager Select the Functional Manager of this application script.

Technical Manager Select the Technical Manager of this application script.

Tab Description



Invoice Show or modify the invoice information of this application script.

License Show or modify the license information of this application script. See the License function.

Script Show or modify the script information and post actions of this script . See the Script function.

Platforms Show, add or remove the platforms that are appropriate for this application script.

Script Parameters List, add and remove the script parameters, which will be used by the application script to have an overview of the used parameters.

Applications List the applications where this script was used, add or remove this application script to and from an application . When you assign the application script to an application, then the application script will be distributed to all configuration that belong to that application or the configuration that belongs to a group with that application.

Configurations List the configurations where this application script (via a group or application) was assigned.

Users List the users where this application script (via a group or application) was allowed.

Loggings List the loggings of the Application Scripts on a configuration. You can see when the application script was Installed and removed on a configuration.

Attachments List, up-, download and view attached files for this application script.

Known Solutions List, add and remove the known solutions for this application script.

Services List all generic and non-generic services for this application script.

Activities List and show all activities for this application script.

Calls List and show all related calls for this application script.




Show and modify the license data for this script.

Field Description

Number Of Licenses Enter the number of licenses for this script.

License number Enter the serial number for this script.

Authentication Key Enter authentication key for this script.

Number Of Installations Shows the number of configurations which have installed the application script.




Show and modify the Script information of this script.

Field Description

Disk Usage The amount of disk space in Mbytes used by the application script. This is the return value of the Easy Manage Application Script Recorder , when the script was recorded.

Common Software Enable this field, if the user part of the application script should be executed even if the user not was assigned to use this script (Via a group or application).

Script Type Select the type of the application script. The type could be: Snapshot, Silent or AutoIT. When the WOL Possible was enabled in the Tab Options of the configuration and the type is AutoIT, then the configuration will reboot and will automatically logon to install the AutoIT script in case the configuration was powered on.

Post Action Select the action that should be executed, when the execution of the application script is finished on the configuration.When the one or more application scripts are executed, then the action with the biggest impact will be executed at the end of the install sequence.The sequence of the impact will be:1. No Action2. Logoff3. Reboot

Site Dependent Enable this field, if the applicatin script uses site parameters and you are intent to install the PC on an installer site. The Application script will not be installed if the PC is connected on the installer site. It will only install this application, when it is placed in a different site then an installer site.



Program to Monitor Enter the name of the program associated with this Application script to monitor. The start and stop time of the program will be logged on each configuration managed by Easy Manage. The log file will be imported in the activities by the Easy Manage background process.



4.4 Script Parameters

List the script parameters for all sites, configurations and users, create a new or modify one. A script parameter will be substituted as extra variable in an Answer- or System template or Application script related to a site, configuration or user.

● The Easy Manage application has pre-defined script parameters. ● You can use this function to add your own variables to scripts. ● A script parameter could have a default value. ● When you have created a script parameter, it is assigned to all objects of the selected type. ● When you create a new configuration, site or user, then the script parameters for that type will be assigned.

4.4.1 Maintain Script Parameter

Create or modify a script parameter.

Field Description

Name Enter the unique name of this script parameter. Use the convention for the script parameter as written in the top of this document.

Type Select the script parameter type. The type could be: “Configuration”, “Site” or “User”.

Description Enter additional information about the script parameter.

Default value Enter the default value of the script parameter.

Tab Description



Users List, Show and modify the values per user of this script parameter.

Configurations List, Show and modify the values per configuration of this script parameter.

Sites List, Show and modify the values per site of this script parameter.

Application Scripts List and show the application scripts, which are using this script parameter.



4.5 System Scripts

List all defined System Scripts, create a new one, modify or delete one and see its usage. A System Script is an application or system setting that will be installed in the Initial Workspace (Setup Phase) of a configuration.

● Changes have only effect on new installations or re-installations. ● The values will be used as default value, if you add a System Script in a configuration. ● You can define a System Script for more platforms, if you have defined the Installation Scripts for each platform in the

Knowledge Database. A system script can only be selected for a configuration, when the platform of that configuration was added to the system script.

● Use the Easy Manage Driver Loader to load or delete drivers (Script) in the Knowledge Database. A script can only be deleted, when no drivers exists in the Knowledge Database.

4.5.1 Maintain System Script

Create a new, modify or show the selected system script and you will see where it is used.

Field Description

Name Enter the unique name of the System Script.

Class Select the defined class of the application. This field is only enabled for new System Scripts. Depending on the class that was chosen, the extended tabs will be shown.

Manufacturer Select the defined manufacturer’s brand name of the System Script.

Version Enter the Version number of the System Script.



Status Select the status of this System Script.

Language Enter the language of this System Script.


Owner Select the defined employee who is the owner of this System Script

Functional Manager Select the defined employee who is the functional manager of this System Script

Technical Manager Select the defined employee who is the technical manager of this System Script

Tab Description

Invoice Show or modify the invoice data for this System Script. See the Show/Modify Invoice function.

License Show or modify the license data for this System Script. See the Show/Modify License function.

Script Show or modify the network related data for this System Script. See the Show/Modify Script function.

TCP/IP Show or modify the TCP/IP related data for this System Script. See the Show/Modify TCP/IP function. This tab will only be available when the subtype class is TCP/IP.

Platforms List, add and remove the platforms that are appropriate for this System Script. List, show and update the related data for this System Script. See the Maintain Platforms function.

Attachments List, up-, download and view attached files to this System Script.

Machine Types List, show, add and remove the machine types for this System Script

Sites List, show, add and remove the secondary master sites where this script has to be synchronized.

Known Solutions List, show, add and remove Known solutions of this System Script.

Services List, show the selected specific and all non-specific services for this System Script. You can add or delete specific services to and from it.

Configurations List and show all configurations, which use this System Script.

Calls List and show all calls, which are related to this System Script.




Show or modify the script information that is appropriate for this System Script.

Field Description

Model {Model} and {Script}

This field directs to the Model directory in the specific OS dependent platform Knowledge Database . For each platform you want to use, you have to define an Installation Script to install this System Script.

Disk Usage Enter the Disk size in Mbytes required for this System Script.




Show or modify the invoice information that is appropriate for this System Script.

Field Description

Supplier Select the supplier of this System Script.

Invoice date Enter the invoice date.

Order number Enter the order number.



4.5.1.3 Maintain Platforms

List, add and remove the platforms. You can load and delete the OEM drivers for this System Script in the Knowledge Database by clicking the Load button.

Select the platform and click the Load button to start the Easy Manage Driver Loader Wizard to load or delete the driver. See the Easy Manage Configuration Guide for further explanation.




Show or modify the license information that is appropriate for this System Script.

Field Description

Number of Licenses Enter the number of licenses for this System Script.

License Number Enter the default license number to use for this System Script.

Authentication Key Enter the default Authentication key to use for this System Script.




In case the system script is a setting for TCP/IP, show or modify the default network settings for the System Script .

Field Description

Enable DHCP Enable this field, if DHCP should be enabled by default.

Unique IpAddress Enable this field, if a check should be made for a unique IP Address in a configuration, where this script is installed.

Subnet Mask Enter the default Subnet Mask to use.

WINS Option Select the way that WINS should be used.

Primary WINS Enter the default Name or IP Address of the primary Windows Name Server to use.

Secondary WINS Enter the default Name or IP Address of the secondary Windows Name Server to use.

NETBIOS Option Select the way that NETBIOS Option should be used.

Enable DNS Enable this field, if DNS should be enabled by default.

DNS Domain Enter the default Name of the IP Domain to use.

DNS Servers Enter the Default Name(s) or IP Number(s) of the IP Domain Name Server(s).

Domain Order Enter the default sequence of the IP Domains to search for.

Gateways Select this field to enter the IP Numbers of the default gateways to use.

Scope ID Enter the default Scope ID.





4.6 Scanned Applications

List all defined Scanned applications, create a new, modify or delete one and see its usage. The Easy Manage Import Wizard will import a Scanned application after a scan on the network. The wizard will automatically link the scanned application to the configuration where it was found.

● You can link the scanned application to an Application script to verify if a scanned application is a valid application or not.

4.6.1 Show/Modify Scanned Application

Show or modify the selected Scanned application and see where it is used.

Field Description

Name Shows the name of the scanned application

Status Select the status of the scanned application.

Application Script Select the application script that was created to identify the scanned application as supported.

Manufacturer Select the defined manufacturer of the scanned application

Version Enter the version of the scanned application.

Last Scanned Shows the time stamp when the scanned application was detected for the last time.

Tab Description



Configurations List and show the configurations where this Scanned application was detected.



4.7 Platforms

List, show, delete, create or modify a platform and see its usage. A platform will be used to categorize an operating system and defines the start entry in the Knowledge Database.

● You can use a combination of one or more platforms for every System- and Application Script that you define, so you can determine, which script is suitable for an application. You can use a combination of one or more platforms for every application (-Set), so you can determine, which application (-Set) is suitable for a configuration.

● A platform is language and distribution independent. ● A platform has an entry in the knowledge database for the drivers of hardware types and operating system distributions.

4.7.1 Maintain Platform

Create a new or modify the selected platform.

Field Description

Name Enter the unique name of a platform.

KDB Directory Select the name of the platform directory in the Knowledge Database. See the easy Manage Reference Guide for further explanation.

Tab Description

Platform Distributions List and show all platform distributions for this platform type.

Applications List and show all applications for this platform type.



Application Sets List and show all application sets for this platform type.

Application Scripts List and show all application scripts for this platform type.

System Scripts List and show all system scripts for this platform type.

Device Ids List and show all device id’s for this platform type.

Hardware Types List and show all hardware types for this platform type.

Operating Systems List and show all operating systems for this platform type.



4.8 Platform Distributions

List all platform distributions, create a new, modify or delete one and see its usage. A platform distribution defines the platform (Answer Template) and the distribution method (System Template) to use for the deployment of a configuration.

● Every workstation and server that you define in the Configuration Database will use a platform distribution . ● You have to define a new platform distribution, if you want to use a new System or Answer Template for a specific platform. ● You can define an operating system and assign system scripts to a platform distribution, which will be added to the

configuration, when the platform distribution is selected in a configuration. ● The Answer- and System templates are defined in the “EZM” directory of the platform directory in the Knowledge Database.

The relations:



4.8.1 Maintain Platform Distribution

Create a new or modify the selected platform distribution and you will see where it is used.

Field Description

Name Enter the unique name of the platform distribution.

Platform Select a platform. This field will be disabled, when this distribution is in use.

Default Operating System

Select the default Operating System, which will be added to the configuration, when this platform distribution was selected in a configuration.

Distribution Method Select the name of the distribution method. The following System Templates will be distributed by the Easy Manage setup:Local : The Default.TPL template will copy the Windows distribution to the configuration and start the setup of Windows from that position.Network : The Network.TPL template starts the setup of Windows from the network.Image : The Ghost.TPL template will dump a partition to the configuration.

Server OS Enable this field if the operating system is a Server platform (E.g. Windows 2003 or Windows 2000 Server). This indicates that a server Answer Template will be used.

Tab Description

System Scripts List, show, add and remove the system scripts, which have to be added to the configuration, when the platform distribution was selected.

Configurations Lists all configurations, which using this platform distribution.





4.9 Operating Systems

List all defined operating systems, create a new one, modify or delete one and see its usage. An operating system is a distribution that will be installed in the Initial Workspace (setup phase) of a configuration.

● Changes will only effects on new installations or re-installations. ● The values will be used as default value if you select an operating system in a configuration. ● You can use the Easy Manage Driver Loader to load and delete the distribution in the Knowledge Database. An Operating

script can only deleted, when the distribution was deleted before.

4.9.1 Maintain Operating System

Create a new, modify or show the selected operating system and you will see where it is used.

Field Description

Name Enter the unique name of the Operating system.

Platform Select the defined platform of this operating system. This field is disabled when the Operating system was saved.

Manufacturer Select the manufacturer’s brand name of the Operating system.

Version Enter the version number of the Operating system.

Status Select the status of this Operating system.

Language Enter the language of this Operating system.




Owner Select the user who is the owner of this Operating system

Functional Manager Select the user who is the functional manager of this Operating system

Technical Manager Select the user who is the technical manager of this Operating system

Tab/Button Description

Invoice Show or modify the invoice data for this Operating system. See the Show/Modify Invoice function.

License Show or modify the license data for this Operating system. See the Show/Modify License function.

Network/OS Show or modify the network-related data for this Operating system. See the Show/Modify Network/OS function.

Script Show or modify the script data for this Operating system. See the Show/Modify Script function.

Device IDs List, show, modify and delete the device id’s suitable for the Operating system. The Device Id’s will be filled automatically by the background process, when the distribution is loaded in the knowledge database.

Attachments List, up-, download and view attached files to this Operating system.

Services List the selected specific and all non-specific services for this Operating system. You can add or delete specific services to and from it.

Known Solutions List, show, add and remove known solutions to the operating system.

Configurations List and show all configurations, which use this Operating system.

Calls List and show all calls, which are related to this Operating system.

button Load Click the Load button to start the Easy Manage Driver Wizard to load or delete the distribution in the Knowledge Database.




Show or modify the script information that is appropriate for this Operating system.

Field Description

Model {Model} and {Script}

Enter the model name. This field directs to the Model directory in the specific OS dependent platform Knowledge Database. For each platform you want to use, you have to define an Installation Script to install this Operating system.

Disk Usage Enter the Disk usage in Mbytes required for this Operating system.




Show or modify the invoice information that is appropriate for this Operating system.

Field Description

Supplier Select the supplier of this Operating system.

Invoice date Select the invoice date.

Order number Enter the order number.




Show or modify the default license information that is appropriate for this Operating system.

Field Description

Number of Licenses Enter the number of licenses for this Operating system.

Default License Number Enter the default license number to use for this Operating system. This license number will be copied to the configuration, when this Operating system was selected in the configuration.

Default Authentication Key Enter the default Authentication key to use for this Operating system.If you want to use a Volume License Key to deploy a Windows 7 distribution, then you have to use a KMS key.See http://technet.microsoft.com/en-us/library/dd772269.aspx Table 4 KMS Client Setup Keys.


http://technet.microsoft.com/en-us/library/dd772269.aspx


4.9.1.4 Show/Modify Network/OS

Show or modify the default network settings for the Operating system.

Field Description

Default Logon Domain Enter the Domain Name of the Domain controller on which the user should log on. In case the Operating System is an UBUNTU system, then fill the fully qualified name of the Domain Controller. E.g. pluto.ezmanage.local

Is Domain Enable this field, when an NT or LM Domain controller should validate Logons by default.

Target Path/Domain Admins

Enter the default target path, where Windows will be installed. In case the Operating System is an UBUNTU system, then fill the name of the Domain Admins.



4.10 Desktop Groups

List all defined desktop groups, create a new, modify, show or delete one. A desktop group will be used to manage the desktop and start menu by a supervisor in a school environment. For further explanation see the Easy Manage Start Menu Wizard in the Configuration Guide.

● Create the shortcuts for the desktop with the Easy Manage Application Wizard. ● A desktop can be managed Classroom based, by linking the configurations to the group or using the groups with the same

name in the active directory where the configurations are managed. ● A desktop can be managed Student based, by linking the students to the group or using the groups with the same name in

the active directory where the students are managed. ● The supervisors of these groups can use the Easy Manage Start Menu Wizard to manage the desktop and startmenu.

4.10.1 Maintain Desktop Group

Create a desktop group or modify the selected desktop group.

Field Description

Name Enter the unique name of the Group. If you want to use the Student base method with the groups of the active directory and or GPO, be sure that these names are exactly the same.

Site Select the Site where this group has to be managed.

ID Enter the Group Id for this group. This group id will be used as folder by the Easy Manage Start menu program. See the Easy Manage Start Menu program in the Configuration guide.



Disable All Users Enable this field to disable the use of the All Users Desktop and All Users Start Menu. (no Common Groups)

Use Group Start Menu Enable this field, if the StartMenu folder only for this group should be used. If this field is disabled, then the contents of the StartMenu folder in the root of the EZMStartmenu$ share is used.

Use GPO Enable this field, if you want to manage the desktop with the Group Policies and the Active Directory.

Tab Description

Supervisors List, add, show or remove users as supervisor to the selected group. The desktop and satrt menu of the configurations or users linked to this group can be managed by these supervisors with the Easy Manage Start Menu Wizard.

Configurations List, add, show or remove configurations to the selected group. The desktop and start menu of the configurations linked to this group will be managed Classroom based.

Applications List, add, show or remove applications to the selected desktop group. The shortcuts of the applications that belong to this group could be visible on the desktop for the linked configurations and/or users.

Users List, add, show or remove users to the selected desktop group. The desktop and start menu of the users linked to this group will be managed Student based.



5. Hardware Menu

With the Hardware Menu, you can define each piece of hardware component in your organization. You will have a complete overview where a hardware component is used. You can put the drivers for this hardware in the Knowledge Database and use these for installation.



5.1 Machine Types

List all defined machine types, create a new, modify or delete one and see its usage. A machine type is a model of a configuration and could be used as a template.

● You can define all characteristics of a configuration in the machine type. ● You can define all the hardware types when the machine type is assessed. ● You can define all the system scripts when the machine type is assessed. ● You can define the default partition scheme, which should be used in a configuration ● The defined partitions scheme, hardware types and system scripts will automatically be installed in the Initial Workspace of

the configuration if this machine type is selected for the first time.

The Relations:



5.1.1 Maintain Machine Type

Create a new or modify the selected machine type and see where it is used .

Field Description

Name Enter the unique name of the machine given by the manufacturer.

Manufacturer Select the manufacturer’s brand name of the machine type.

Machine Class {MachineType$}

Select the physical model of the machine type.

Model {MachineModel$}

Enter model name of the machine type.

Maximum Speed Enter the maximum speed in MHz of the machine type.

Status Select the status for the machine type. When the Machine type is used for registering a PC and the status is not Production, then the created Configuration will be made Inactive. When you change the status to Production, then all connected Configurations which are Inactive and the Status is Registered are mde Active and the status will change to Prepared. Then all control files will be rebuild for that configuration.

Tab Description

Attachments List, up-, download and open attached files.

Partition Schemes List, show, add and remove the default partition scheme of this machine type. The partition scheme will be installed in a configuration, when this machine type is selected.



Hardware Types List, show, add and remove the default hardware types of this machine type. The hardware types will be installed in a configuration, when this machine type is selected.

System Scripts List, show, add and remove the default system scripts of this machine type. This system scripts will be installed in the Initial Workspace of a configuration, when this machine type is selected.

Platforms List, show, add and remove the platforms for which this machine is certified. You can only select a platform distribution in a configuration, for which the machine type is certified. When a machine type is created, then all active platforms will be added.

Sites List, show, add and remove the Secondary Master sites where this machine type has to be synchronized.

Configurations List and show all configurations, where this machine type is used by.



5.2 Hardware Types

List all defined Hardware Types, create a new, modify or delete one and see its usage. A Hardware Type is description of a Device, an Adapter, a Network or a Telecom type.

● It could be assigned to a machine type and a configuration ● It will be used to install the drivers in the Setup Phase of a configuration. ● Each supported platform will have its own install scripts for this Hardware Type. You have to put the drivers and setup scripts

in the Knowledge Database, if you want to use these in the Setup Phase. Use the Tab Drivers and the Load button to install and delete the drivers, it will start the Easy Manage Driver Installer. See the Easy Manage Configuration Guide for further explanation.

● A Hardware type could not be deleted, if any drivers still are loaded.

5.2.1 Maintain Hardware Type

Create a new or modify the selected hardware type and see where it is used.

Field Description

Name Enter the unique name of the Hardware Type.

Class {Class}

Select the class name for this Hardware Type. This value will be stored in the ICF File as Class section. It will be used in the System Template and it is the directory name for the drivers in the Knowledge Database.

Manufacturer Select the defined or enter a new manufacturer’s brand name of the Hardware Type.



Model {Model} and {<C>_Model$}

Enter the Model of the Hardware Type (Max. 8 Characters). This field will be stored in the in the ICF File as <Model> field and it is the directory name for the hardware in the Knowledge Database.

Status Select the status of this Hardware Type.

Size Enter the size of the Hardware Type in case of hard disk.

Speed Enter the speed of the Hardware Type in case of an Ethernet adapter, a CD-ROM disk drive or a modem.

Cartridge Enter the type of the cartridge(s) that will be used in case the Hardware Type is a printer.

Resolution {<C>_Resolution$}

Enter the resolution of the Hardware Type in case of a monitor.

Tab Description

Drivers List, show, load and delete the drivers for this Hardware Type in the Knowledge Database. See the Drivers function.

Device IDs List, show, add and remove the device id’s suitable for the driver. The Device Id’s will be filled automatically by the background process, when the driver is loaded in the knowledge database.

Machine Types List, show, add and remove the machine types where this hardware has to be used.

Sites List, show, add and remove the secondary master sites where this hardware has to be synchronized.

Attachments List, up-, download and view attached files.

Configurations List and show the configurations, where this hardware is used.



5.2.1.1 Load Drivers

Show and load the OEM drivers for this adapter in the Knowledge Database. You have to add the platform, for which the driver should be loaded.

Select the platform and click the Load button to start the Easy Manage Driver Loader Wizard to load ore delete a driver. See the configuration guide for a description of the program.



5.3 Device Ids

List all defined device ids, modify or delete one and see its usage. A device id will be detected in a machine by windows and the setup procedure will automatically install the drivers for it, if it is present in the distribution. When you load a Hardware driver or Operating System with the Easy Manage Driver Installer, then the found device ids will be collected and imported in the database.

5.3.1 Modify Device Id

Show or modify the selected device id and see where it is used.

Field Description

Name Enter the unique name of the device id.

Tab Description

Platforms List, add and remove the platforms, where this device id is used by.

Hardware Types List, show, add and remove hardware types to this device id.

Operating Systems List, show, add and remove operating systems to this device id.



5.4 Partition schemes

List all defined partition schemes, create a new, modify or delete one and see its usage. A partition scheme is description of a set of partitions, which will be used to automatically partition the hard disk, when a configurations is deployed.

● It could be assigned to a machine type and a configuration ● It will be used to partition the hard disk in the Initial Workspace (Setup Phase) of a configuration.

5.4.1 Maintain Partition scheme

Create a new or modify the selected partition scheme .

Field Description

Name Enter the unique name of the Partition scheme.

Tab Description

Partitions List, show, modify and delete the partitions of the scheme. See the Maintain Partition function.




Create a new, show or modify a partition of a partition scheme.

Field Description

Number Enter the number of the partition.It is advisable to use the following partition numbers:1 for the Installed OS partition.2 for the Rescue partition or for the Data partition if you don’t want a Rescue partition3 for the Data partitionYou could only use 4 partitions

Usage Select the type of usage for the partition.

Type Select the partition type.

Is Relative Enable this field, if you want to enter a relative size.

Physical Size Enter the size of the partition in Mbytes. This is only advisable for the rescue partition.

Relative Size Enter the relative size of the partition. This is not possible for the rescue partition.

Preserve Enable this field, when this partition should be preserved. This means that the partition only will be created, when it not yet exists.



6. Control Menu

With the control Menu, you can execute some additional functions.



6.1 Loggings

List all logging made by the Easy Manage Admin Program. The program will log the action when a component is added, changed or removed from a configuration. With this function you can delete all logging. Before it deletes all logging, you have the possibility to save the logging into a text file.



6.2 Bootdisk Types

List all defined bootdisk types, create a new, modify or delete one and see its usage. A bootdisk type will be used to define the way a bootdisk should be generated.

● A bootdisk type could be linked to a site to generate a bootdisk for that site

6.2.1 Maintain Bootdisk Type

Create a new or modify the selected bootdisk type.

Field Description

Name Enter the unique name of the Bootdisk type.

Operating System Select the operating System to use as source.

Test Environment Enable this field to create a test bootdisk.

Ask for CI Number Enable this field, if a CI number have to be entered, when the PC is registered

Autoscan Enable this field, if the autoscan have to be executed before the installation begins. The install procedure will use the assessment of this scan to automatically insert defined drivers in the installation.

VNC Listener PC Enter the the name of the PC that should be used as VNC listener.

VNC Port Enter the port for the listener PC to listen.



Protect Install Menu Enable this field, if the install menu should be protected with a password. The password field have to be filled.

Protect Maintenance Menu Enable this field, if the maintenance menu should be protected with a password. The password field have to be filled.

Password Enter the password, that have to be entered, if the install or maintenance menu was protected.

Is Domain Eable this field, if the bootdisk should be connected to the domain.

Domain Enter the workgroup or domain name.

Tab Description

Sites List, show, modify, remove and generate a bootdisk for a site. See the Generate Bootdisk function.



7. Monitoring Menu

With the Monitoring Menu, you can show the activities (Start and stop of a program) on each configuration and manage the monitoring data created by a third party monitor tool. The monitoring tool of ActiveXperts will be supported at this moment. Interfaces for other monitoring tools could also be implemented on demand. The monitoring tool should be installed before a clean installation of Easy Manage. If you install the tool afterwards, then you have to run the Easy Manage setup procedure again to install the Easy Manage Monitoring Service.



7.1 Activities

List all activities of all configurations and show which user has used a program associated with an application script.

● A program to monitor have to be associated with an application script. ● A log file will be created on each configuration that is managed by Easy Manage. The log file will daily be imported as activities

in the Easy Manage database.

7.1.1 Show Activity

Show the selected Activity and see its related application script, configuration and user.



Field Description

Application Script Shows the name of the Application Script.

Login Name Shows the login name of the user that started the program.

User Shows the user that started the program and was defined in the database.

Configuration Shows the name of the configuration where the program was monitored.

Start Time Shows the timestamp when the monitored program was started.

End Time Shows the timestamp when the monitored program was ended.



7.2 Monitoring Rules

List all monitoring rules created by the third party monitor tool. Easy Manage has a build-in service (EZMMon) which act as an interface between a third party tool and Easy Manage. The service polls the third party monitor event que and generates an export file, which will be sent to the Easy Manage import queue. The background tasks checks on a regular time if a monitor data file is arrived. If a monitor file is was detected, then the contents will be imported in the Easy Manage database.

● A rule will be created, modified or deleted by the third party program. ● A rule is always connected to a site. Each site (slave) can have its own monitor program, so the rule ID is only unique per site. ● A rule could be connected or disconnected to or from a configuration. All related availabillity and capacity events will then be

related to that configuration. ● The status of the rule will be transferred to configuration. ● The status of a configuration will be transferred to its connected site. ● The status will also be displayed as color in the tree and on the list forms of Monitor Rules, Configurations and Sites. Red

means off and Blue means critical. ● When a rule is deleted, then all related availabillity and capacity events will be removed.

7.2.1 Show/Modify Monitor Rule

Show or modify the selected monitor rule and see all its related events.



Field Description

Name Shows the description of the rule.

Rule ID Shows the unique ID of the rule.

Site Shows the site origin of the rule.

Configuration Select or remove the configuration.

Status Shows the status of the rule.

Use for Capacity Enable this field, if the rule should be handled as capacity rule.

Check Type Shows the type of the rule.

Number Critical Shows the total number of Critical events.

Number Down Shows the total number of Downl events.

Number Maintenance Shows the total number of Maintenance events.

Number Up Shows the total number of Up events.

Tab Description

Availability Events List, show and delete the partitions of the scheme. See the Show Availability Event function.

Capacity Events List, show and delete the partitions of the scheme. See the Show Capacity Event function.



7.3 Availability Events

List all the availability events, show or delete one. Now you can see on a very quick way when and for how long a configuration was up or down. The events generated by the monitor application are gathered by the EZMMon service and imported in the Easy Manage database. The Up and Down moments will generate a new availability event. Only the event time and status will be registered in other situations.

7.3.1 Show Availability Event

Show the selected availability event.

Field Description

Time Stamp Shows the current time of the event.

Monitor Rule Shows the related monitor rule of the event.

Down Time Stamp Shows the time when a down event was detected.

Down Reason Shows the reason why it went down.

Down Time (hhh:mm) Shows the time when a down event was detected.

Rule Up This field is enabled, when the event is in the up state.

Up Time Stamp Shows the time when a Up event was detected.

Up Time (hhh:mm) Shows the duration in minutes of the last up event until the down event.



7.4 Capacity Events

List all the capacity events, show or delete one. The events generated by the monitor application are gathered by the EZMMon service and imported in the Easy Manage database. A new capacity event will be generated, when the value is changed. Only the event time will be registered as Time Stamp in other situations.

7.4.1 Show Capacity Event

Show the selected capacity event.

Field Description

Time Stamp Shows the time stamp of the last event.

Monitor Rule Shows the related monitor rule of the event.

First Time Stamp Shows the time stamp of the first event.

Value Shows the value of the event.



8. Setup Menu

With the Setup Menu, you can maintain the basic objects of the Easy Manage Admin Program.



8.1 Classes

List the classes, create a new, modify and delete one and see where it is used.

● You can create classes for: Hardware Types, Applications, Application Scripts, Configurations, Machine Types and System Scripts

● A class could only be deleted, if it is not used.

A class will be used for the following reasons:

● For grouping purposes ● To define which Edit form should be used in case of a Configuration ● As an "IF condition" in a System Template (see Easy Manage Files in the Easy Manage Reference Guide for detailed

information). Within a System Template, you can control the Easy Manage Preparator to install a System Script or Hardware Component.

● As a directive in the Knowledge Database (see Easy Manage Directories in the Easy Manage Reference Guide for detailed information). The Easy Manage Preparator uses the class name to invoke the correct Windows Class Answer Files (*.INF) in the Main Windows Answer File.

● As a Prefix to make a substitution item unique in the System Answer File .If you want to use the same database item for a different component e.g. Domain$ for a TCP/IP Script and the Domain$ for a Windows Operating System script, then the class name will be used as prefix. E.g. MSTCP_Domain$ and WinXP_Domain$.

8.1.1 Maintain Class

Create a new class, modify one and see where it is used.



Field Description

Name Enter the unique name of the class.

Main Class This field is only enabled, if this class not yet was used. Select the main class provided by the system.

Sub Class This field is enabled, if this class not yet was used.Select the Sub class provided by the system. The Sub Type of class defines which form is used, when you manage this class in case of a Main Class Configuration. There are 3 predefined Edit forms: “Workstation”, “Server” and “Other”. A new Configuration Type will always use the simplest Configuration Edit form “Other”.

KDBDirectory Shows the provided Knowledge Database directory for this class and depends on the sub class. Drivers of Hardware Types, System Scripts and Operating System distributions will be loaded in this directory.

Tab Description

Hardware Types List all hardware types where this class is used.

Applications List all applications where this class is used.

Application Scripts List all application scripts where this class is used.

Machine Types List all machine types where this class is used.

System Scripts List all system scripts where this class is used.

Configurations List all configurations where this class is used.



8.2 Manufacturers



List the defined manufacturer brand names, create a new, modify and delete one. The manufacturer’s brand name will be used by every component that you define in the Configuration Management Database.

● Each manufacturer could have an unique code retrieved from the Easy Manage Auditor.

8.2.1 Maintain Manufacturer

Create a new, modify and show a manufacturer's brand name. You could see what kind of products this manufacturer has.

Field Description

Name Enter the unique name of the manufacturer's brand name.

Code Enter the manufacturer code.

Web site Enter the web site of the manufacturer.

Tab Description

Hardware Types List and show all hardware types of this manufacturer.

Machine Types List and show all machine types of this manufacturer.

Scanned Applications List and show all scanned applications of this manufacturer.

System Scripts List and show all system scripts of this manufacturer.

Application Scripts List and show all application scripts of this manufacturer.

Operating Systems List and show all operating systems of this manufacturer.





8.3 Plug-ins

List all defined Plug-ins, create a new, modify or delete one. A Plug-in is an application defined by the user. You can define your own actions to execute the application, when an object (table) is listed, shown, added, updated or removed.

● Manual Plug-ins can be used for defining quick actions, when an object is selected or opened. These will be shown on the Plug-ins menu of the selected submenu.

● Automatic Plug-ins can be used as post-processor after an object is Added or Removed. These will be executed after the database action has been taken on the selected table.

8.3.1 Maintain Plug-ins

Create a new or modify the selected Plug-in.

Field Description

Name Enter the unique name of the plug-in. This name will also be displayed in the plug-in dropdown menu.

Description Enter the description of the Plug-in.

Type Enter the type of the plug-in. The type could be Manual or Automatic.

Action Select the action for this plug-in. The actions could be Show, Add and Delete. If the selected type is Manual, then only the Show action could be chosen.The action Show means that the Plug-in is displayed on the Plug-in menu of the selected Submenu’s.

Command to execute Enter the command to execute for that action.



Parameter(s) Enter the parameters for the command to execute. You may use the substitution values from the database.

Tab Description

Tables List, add or remove the tables where the selected action should be executed for this plug-in.



8.4 Roles

With this function you can list all defined roles, create a new, modify or delete one and see its usage. A role could be used to define permissions to users that could logon to the Easy Manage Admin Program.

● For each table (Menu or submenu) and the Tabs per table you can give the permission: List, Read, Update, Create and Delete access.

● You can assign tables and users to a role. ● When a user is assigned to more roles, then the highest permission will be effectuated.

8.4.1 Add/Modify Role

With this function you can create a new or modify the selected role and you will see where this role is used.

Field Description

Name Enter the unique name of the role.

Description Enter the description of the role.

Tab Description

Tables List, add or remove tables and change the permission. See the Tables function.

Users List, add or remove users to this role.

Tab Permissions Maintain the access rights on the tabs of a table to this role. See the Tab Permissions function.





8.4.1.1 Tables

Show, add and remove the tables and change the rights of a table for this role.

● A table is disallowed when it was not selected. ● The role is also valid for the object, which was opened in a sub menu (Open button).

Field Description

Role Shows the role of this table

Table Shows the name of the table

Show in Menu’s Enable this field, if this table should be visible in the tree.

Permission Select the permission for this role on this table.The values could be:Delete (+ Create + Update + Read + List) All functions are allowedCreate (+ Update + Read + List) The Delete button is disabledUpdate (+ Read + List) The New button is disabledRead (+ List) The Add and Remove buttons are disabledList Only a list is allowed.



8.4.1.2 Tab Permissions

Show and modify the permissions of a tab of an object for this role.

● You can only Show and modify the permissions of the tabs of the selected sub menus. ● The field(s) on the Main screen have the same permissions as the Tab General.

Field Description

Role Shows the role of this tab

Tab Shows the name of the tab

Permission Select the permission for this role on this tab.The values could be:Delete (+ Create + Update + Read + List) All functions are allowed.Create (+ Update + Read + List) All functions are allowed except a Delete (button) function is not allowed.Update (+ Read + List). All fields and list screens could be updated (inclusive the Add and Remove buttons).Read (+ List) Only read the values and to open a sub object (Open function and you have at least read access to the object) is possible.List Only read the values.No Access The Tab is hidden.





9. Menubar Items

9.1 Setup

9.1.1 Change Password

Change your password. The authorisation settings are coupled to the tab Easy Manage of the user.

9.1.2 Settings

Show and modify the default options for the Easy Manage application to use.

Field Description

ICT Supplier Select the company as your default ICT Supplier. This is the company that manages your ICT Infrastructure.

Default Company Select the company, which will be used as company for a new configuration or user.

Default Site Select the site, which will be used as site for a new configuration or user.

Show only needed Parameters

Enable this field if you want to see only the script parameters linked to the scripts on the Tab Script Parameters of a Configuration.



Helpdesk Email Address Enter the email address of the helpdesk.

Default Language Select the default language of the application. This setting can be overruled by the user setting.

"Close call" screen when solved

Enable this field, when you want to override the rule that a call first have to be solved before you can close it.

Confirm Deletions Enable this field, when a confirmation should be given to delete an object.

Notification Reminder Select the default assignment notification template, that should be used when the planned date of an assignment expires.

Tracker Notification Select the journal notification template, that should be used when the SSHD user sends a message to the helpdesk.

Disable Block Input Enable this option, if the input not should be blocked during the installion of applications on all configurations. This setting overrules the setting per configuration.



9.1.2.1 Global Settings

Show and modify the global settings for the Easy Manage application to use.


Installer Account Enter the account of the user, which will run in the unattended mode to install all applications.

Installer Password Enter the password of the Installer account. Be sure that this password is permanent and not has to be changed periodically.

Local Administrator Password

Enter the password of the Local Administrator on a workstation.

Unattended User Enter the account of the user, which will run in the unattended mode, when Auto logon is enabled.

Unattended User Password

Enter the password of the unattended user account

Domain Users Name {DomainUserName$}

If the Domain Controller has a different language then English, then enter the language dependent name of the “Domain Users” group on the Domain of the Site.

Edit First Profile Show or modify the First Profile (FIRST.UAP). This file will be used by the workstation, to make the connections to the Easy Manage servers.

Edit Last Profile Show or modify the Last Profile (LAST.UAP). This file will be used by the workstation, to disconnect the connections to the Easy Manage servers or to execute user definable profiles.

Edit Parameter file Show or modify the Last Profile (PARAMS.DAT). The directives to the Easy Manage servers are defined in this file and will be used by all workstations.



9.1.2.2 Configuration defaults

Show and modify the default values, when a configuration is added to the CMDB.


Configuration Number Prefix Enter the prefix to use for the creation of the CI number. This prefix will be used to create a CI Number for a new configuration.

Platform Distribution Select a defined platform distribution as default for a new configuration.

Allow Non Registered Users Enable or disable this value as default in the Maintain Options function for a new configuration.

Update Restore Enable or disable this value as default in the Maintain Options function for a new configuration.

Ask for Update Enable or disable this value as default in the Maintain Options function for a new configuration.

Auto logon Enable or disable this value as default in the Maintain Options function for a new configuration.

Secure Workstation Enable or disable this value as default in the Maintain Options function for a new configuration.

WOL Possible Enable or disable this value as default in the Maintain Options function for a new configuration.

Number of cancellations Enter the maximum number of times, that a “Ask for update” on the client could be cancelled as default in the Maintain Options function for a new configuration.

Unblock Input Enable or disable this value as default in the Maintain Options function for a new configuration.



9.1.2.3 Definable Fields

Show and modify the labels of extra fields in a configuration or user.

● The attribute types of the configuration fields are Text. ● The attribute types for a user are two text and two Yes/No fields. ● Only non-empty fields will be shown.

Field Description

Field1.. 6 Enter the label for the user definable text field on the configuration form (Tab Invoice).

Field7.. 12 Enter the label for the user definable text field on the configuration form (Tab General).

Sfield1 and 2 Enter the label for the user definable text field on the user form (Tab General).

Bfield1 and 2 Enter the label for the user definable Yes/No field on the user form (Tab General).



9.2 Control

9.2.1 Create Bootdisk

Create a bootdisk will start the Bootdisk Creation Wizard. See the Easy Manage Configuration Guide for further explanation.


Documents

Easy Manage Admin Guide · 2011. 4. 26. · Easy Manage Admin Guide • Max. 15 Characters including the post-fix. • The Name will have a prefix of the Class name, when it is written