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EA @ CSU
2006 Resources & Strategy
2006• A balancing act to survive
Understand what
we need to do
Promote what we
do & our outputs
Do Stuff /
Get results
Stakeholder Model
Process Model
Develop Solutions
Build Services
Maintain & Improve Services(Change,
Release, Config mgmt)
Maintain Relationships
Core 2: Provide & Maintain Infrastructure & Services
Retire / Replace Models
Core 3: Provide Advice & Strategy
Determine Requirements
Understand the Enterprise & Technology
Current
Future
Develop Models,
Standards & Information
Provide Advice, Strategy & Education
Optimise Models &
Advice
Research Ideas & Determine
Requirements
Core 1: Support Users
Retire / ReplaceServices
Manage Requests
Manage Incidents & Problems
Understand Services &
Infrastructure Provided
Provide Service Desk
Org Model
Operations
Executive Director
Customer Services
Architecture and
Liaison
Project Management Records Management
The Team
• Architects (4)– Infrastructure (What it sits on)– Integration (How it’s shared) – Application (How we build it) – Information (What goes on/in it)
The Team
• Liaison (1)– Teaching & Learning– Community– Research– Business
• Director (herd the tanks)
• Lauren (the real boss)
The Team
• Others for WPI (3)– Contract Process Analyst– Contract BA– Trainee BA
Liaison
• Architecture is two way
• Gathering intelligence, getting feedback
• Educating, explaining, communicating back
• >>> Liaison Role
Architecture Vs Liaison
Focus Architect Liaison
1 Architecture Liaison
2 Liaison Architecture
Pre Strategy• Independently, the team all worried about the same things
• What is architecture? • Education of what we do, why, how we’ve helped• Be seen as professional, valued, made a difference• It’s a big job• Consistent advice based on a quality models
• We don’t sit in a room pulling ideas from the sky – we coordinate and facilitate the brains in the business and the IT division
A&L Customers
• CSU
• IT Operations
Strategy 2006
• Don’t build architecture for architecture’s sake - prioritise it for best benefit
• So trap what’s going on – CSU & Industry
• Put them on the table and weigh up common, best benefits > ALIGN
• … then do something about it
Internal Positives @ month 2
• Team interaction and perspectives > light bulbs coming on > real and obvious multi-disciplinary benefits > Passion
• Greater understanding amongst team of architecture really is
• Realisation that liaison and architecture are intrinsically linked
• Early models and roadmaps being developed• We are experiencing pain where we guessed
First Alignment Experience
Develop Solutions
Build Services
Maintain & Improve Services(Change,
Release, Config mgmt)
Maintain Relationships
Core 2: Provide & Maintain Infrastructure & Services
Retire / Replace Models
Core 3: Provide Advice & Strategy
Determine Requirements
Understand the Enterprise & Technology
Current
Future
Develop Models,
Standards & Information
Provide Advice, Strategy & Education
Optimise Models &
Advice
Research Ideas & Determine
Requirements
Core 1: Support Users
Retire / ReplaceServices
Manage Requests
Manage Incidents & Problems
Understand Services &
Infrastructure Provided
Provide Service Desk
Retire / Replace Models
Core 3: Provide Advice & Strategy
Understand the Enterprise & Technology
Scan Environment
Develop ‘What’s Going on List’
Extract Themes
Determine Actions / Priorities
Confirm Alignment
Communicate
Develop Models,
Standards & Information
Provide Advice, Strategy & Education
Optimise Models &
Advice
Research Ideas & Determine
Requirements
Understand the Enterprise & Technology
Scan Environment
Develop ‘What’s Going on List’
Extract Themes
Determine Actions / Priorities
Confirm Alignment
Communicate
This is going on & where its headed
So we should do these things
Because …
So “heads up everyone”
The List
• 300 things that are going on that we’ve got to do something with / worry about
Approved projects, un-approved projects, unsuccessful project bids, interviews, committee decisions, working party outputs, rumours, innuendo, strategic plans, vendors, sector, technology trends, …
The List
• Explains why people are busy
• Exposes prioritisation process
• Of great interest to many
• Out of date, never ends
Understand the Enterprise & Technology
Scan Environment
Develop ‘What’s Going on List’
Extract Themes
Determine Actions / Priorities
Confirm Alignment
Communicate
This is going on & where its headed
So we should do these things
Because …
So “heads up everyone” & “let us explain”
1 -----2 -----3 -----4 -----5 -----6 -----7 -----8 -----
STRATEGY LIST THEMES ACTIONS
The Junee Protocol (Actions)
1. Critical Technology roadmaps [ITOps]
2. Data governance & App Integration [Bus, ITOps]
3. Assist with infras projects underway [ITOps]
4. IDM [Bus, ITOps]
5. Assist legacy paths [ITOps]
6. App Rational’n / Portfolio Mgmt [Bus / ITOps]
7. Stds to assist operations [ITOps, Bus] 8. Collaboration roadmaps [Bus]
• “When” [Bus]
The Alignment Process
• Green & relatively insular • Relies on the Division’s ability to communicate
with the business • Alignment becomes much clearer / relational• But presumes CSU initiatives are a
manifestation of CSU Strategy – not in a position nor enough evidence or models to influence
Current Fronts
University IT
What Assets / Things Data
How Process Code S/W Applications
Where Location Technology, H/W, N/W
Who Org / Stakeholders Roles
When Key Dates / Cycles Events
Why - Strategy / Legislation Business Rules
Measurements
Complexity Data flows
Data Centre Models
Portfolio
Known Issues Data
Process review list
Strategic Snapshots
A&L Survey
Understanding No Off or % Time spent with business
Blinders Issues hitting ITOps not heard of before
2006• A balancing act to survive
Understand what
we need to do
Promote what we
do & our outputs
Do Stuff /
Get results
More presentations
today & tomorrow
Do Stuff
• Today – predominantly Data & Process
• But you can talk to my team about …
• VOIP• Data centre roadmaps• Server replacement• n-tier• J2EE• AREN• Middleware / Integration• Project technology stds• Early SOA & BPM
• IDM direction• Security• Project EIS [Enterprise Impact
Statements]
• Online Learning Env• Innovation issues• Collaboration strategy• Digital Object Rep• “CSU | When” (Central
Events)