E9-1-1 In a VoIP World

October 4-7, 2004 • Los Angeles, CA • www.itexpo.com

E9-1-1 In a VoIP World

Timothy LorelloSVP, Chief Marketing Officer

TeleCommunication Systems (TCS)(410) 280-1275

[email protected]


Agenda• Coming from a Wireless Perspective

• How E9-1-1 Works

• Challenges of Emergency Services– E9-1-1 VoIP– Call Center Emergency Service Offers

• Solution: Applying Lessons Learned

2


Wireless Carriers

• Contractual relationships with over 42 wireless carriers

• Contracted to deploy E9-1-1 services to over 45 million subs for 33 carriers (4 of top 5)

Local Exchange Carriers (LECs)

• Working relationships with all of the major LECs and many CLECs and smaller telecom providers

PSAPs

• Deployed wireless E9-1-1 in 42 states to over 4600 PSAPs

• Member of both NENA and APCO

• Former public safety officials on staff and in management

Coming from a Wireless Perspective

3


1. E9-1-1 is a life-saving service consumers expect• Consumers get E9-1-1 with wireline & wireless• Large enterprises get E9-1-1 from their PBXs• When responding to emergencies, EVERY SECOND COUNTS!

2. Without E9-1-1, VoIP deployment will slow• At best, VoIP becomes a cheap alternative• At worst, VoIP adoption is greatly reduced• If not provided voluntarily, FCC will likely mandate it

3. E9-1-1 drives location usage• Can be used as a market advantage – Safety Sells!• Location information can be used for other services

• Information alerts, billing, optimized routing, etc.

Why is E9-1-1 Important to VoIP?

4


How E9-1-1 Works

5


Requirements for a proper E9-1-1 call:

1. Must know location of caller

2. Must use caller location to route call • United States has over 6500 Public Safety Answering Points

• PSAPs typically cover metropolitan areas or counties

• PSAPs are Call Centers which dispatch Emergency Services

3. Must deliver caller location• Call Centers can automatically receive location information

• For wireline, street address information is delivered• For wireless, latitude/longitude information is delivered

1 [Location] + 2 [Routing] + 3[Delivery] = Full E9-1-1!

How E9-1-1 Works

6


CentralOffice

Selective Router

PSAP

9-1-1Communicator

E9-1-1 Network Operations Center

9-1-1

4106661111

4106661111

1600 Primrose Lane

Wireline

4109990000+ 4106661111

4109990000

Dispatch to1600 Primrose Lane

ALI

Complete Solution

ALI – Automatic Location Identification (database)

PSAP – Public Safety Answering Point

1 321600 Primrose Lane

How E9-1-1 Works

7


CRDB – Call Routing Data Base

PDE - Position Determination Entity


MobileSwitching

Center

Selective Router

PSAP

9-1-1Communicator

Dispatch to Precise X/Y

4109990000

4107771111

Wireless Phase II – Precise Location

9-1-1

MPC

9-1-1

ESRK

CRDB

4109990000+ ESRK

ALI

Precise X/Y + 4107771111

PDE

Complete Solution

1

a - Towerb - Precise

Precise X/Y

2

MPC – Mobile Positioning Center

ESRK =Emergency Services Routing Key

3

How E9-1-1 Works

ESRK

8


The Challenges

for

Emergency Services

9


• Voice over IP (VoIP)– Voice transmitted as data over IP transport

technologies– Three broad categories of service:

• Static VoIP: to the home as a wireline replacement• Nomadic VoIP: person stops in different places• Mobile VoIP: continuous movement within VoIP network

• Challenges:– [1] How to locate?– [2] How route?– [3] How deliver?

Will focushere

New Challenges for E9-1-1: VoIP!

10


• Issues around getting the Location– Nomadic & Mobile users are not at their “home”– Phones do not currently have built-in GPS– Users must currently manually identify location– Location info takes 24 to 48 hours to update

• This can be solved by taking a “network” approach to E9-1-1

• Hope for the future– Most VoIP will be over Private Data Networks

• Private networks can identify connection point

• Connection point can be mapped to a location

– Mobile VoIP solutions will likely involve cellular• Cellular already has integrated GPS into handsets

• Mobile VoIP phones will likely have GPS capabilities


11


Softswitch

PSAP

AdminLine

9-1-1Communicator


9-1-1

4106663333

Static VoIP

4109990000

4109990000


ALI

4106663333

Problem: Routes to Admin Line

12

31600 Primrose Lane


12



Softswitch

PSAP

AdminLine

9-1-1Communicator

9-1-1

4106663333

“I think I am at 1800 Charles Street”

Nomadic VoIP - Consumer

4109990000(wrong PSAP)

4109990000

ALI

?

4106663333

Problem: ALI has wrong address Possibly wrong PSAP Routes to Admin Line

1

2

3


13



Softswitch

PSAP

AdminLine

9-1-1Communicator

9-1-1

4106663333

“I think I amin office 301-B”

Nomadic VoIP – Enterprise

4109990000

4109990000

ALI

?

4106663333

Problem: ALI has wrong address Routes to Admin Line

1 2

3


14



Softswitch

PSAP

AdminLine

9-1-1Communicator

9-1-1

4106663333

“I am not surewhere I am”

Mobile VoIP

4109990000(wrong PSAP)

4109990000

ALI

?

4106663333

Problem: ALI has wrong address Probably wrong PSAP Routes to Admin Line

1

2

3


15


Applying Lessons

Learned from Wireless

16


• Use wireless solutions more broadly

– Route to 911 Communicator instead of Admin Line

– Automatically pass location information

• Enhance solutions to allow PSAP flexibility

– Pass priority information

– Pass additional information

Applying Wireless Lessons Learned

17


Softswitch

PSAP

9-1-1Communicator

9-1-1

4106663333

Static VoIP 4109990000



MPCCRDB ALI

ESQK

Selective Router

4109990000+ ESQK

ESQK

Complete Solution

1600 Primrose Lane + 4106663333

Note:No Admin Line


18



MPCCRDB ALI

ESQK

Softswitch

PSAP

9-1-1Communicator

4106663333

Nomadic VoIP 4108880000

Dispatch to1800 Charles St.

Selective Router

4108880000+ ESQK

ESQK

Complete Solution

1800 Charles Street + 4106663333

9-1-1

Note:Different PSAP

Note:Accurate address


19



MPCCRDB ALI

ESQK

Softswitch

PSAP

9-1-1Communicator

9-1-1

4106663333

Mobile VoIP 2127770000

Dispatch toPrecise X/Y withMedical History

Selective Router

2127770000+ ESQK

ESQK

Complete Solution

9-1-1

Note:Precise address

Precise X/Y + 4107771111 Medical History

Note:Different PSAP


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• VoIP is a revolutionary technology• E9-1-1 needs to be solved• E9-1-1 solutions have multiple benefits:

– Avoids Administrative Lines– Automatically delivers location– Provides ability to deliver additional information

• E9-1-1 Network Operations Centers can:– Support VoIP E9-1-1– Support Call Centers needing location information

• For specialized call routing• For concierge services (directions, points of interest)• For information services (weather, traffic)

Summary

21


Questions

Tim LorelloSVP, Chief Marketing Officer

(410) [email protected]

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Documents

E9-1-1 In a VoIP World