17
[email protected] E4S BCM 1

E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . [email protected] BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

  • Upload
    others

  • View
    1

  • Download
    0

Embed Size (px)

Citation preview

Page 1: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

E4S

BCM

1

Page 2: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

WELCOME BACK

2

BUSINESS CANVAS MODEL

Putting everything together into the:

Page 3: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

PUTTING YOUR BUSINESS PLAN IN ONE SHEET

3

https://strategyzer.com/

the material of the following slides is taken or adapted from:

HIGHLY RECOMMENDED!

+ all the things we have already discussed (with references therein)

Page 4: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS

4

9 AREAS TO BE FILLED IN WITH STICKERS

TWO MISSING ELEMENTS: WHICH ONES?

Page 5: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: TIME?

5

9 AREAS TO BE FILLED IN WITH STICKERS

TIME! NOW? AFTER 6 MONTHS? IN 5 YEAR TIME?

COMPETITION

Page 6: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: CUSTOMER SEGMENTS

6

Find a solution to a problem that is shared by people who are willing to pay to solve it.

Consider all possible segment, and choose the one you want to serve Most of the times, your first target are ...? innovators and early adopters (guru’s) Name your first 3 customers (real names) and/or Define your PERSONA B. Aulet, Disciplined Entrepreneurship (Wiley, 2013)

Page 7: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: VALUE PROPOSITION

7

Find a solution to a problem that is shared by people who are willing to pay to solve it.

Remember also: - Product leadership - Operational excellence - Customer intimacy

(At the start, you are going to be in customer intimacy, most of the times, why? → lean startup and co-development!)

Page 8: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: CHANNELS

8

KEY ELEMENTS: - Awerness (branding and marketing) - Evaluation - Purchase - Delivery - After sales

Page 9: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: CUSTOMER RELATIONSHIPS

9

Customer acquisition Customer retention Upselling

Page 10: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: REVENUE STREAMS

10

Find a solution to a problem that is shared by people who are willing to pay to solve it.

Remember: WHO PAYS ≠ WHO BUYS ≠ WHO USES

Page 11: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: KEY RESOURCES

11

Page 12: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: KEY ACTIVITIES

12

The specific set of activities that allow you to deliver your value proposition to the target customers

Page 13: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: KEY PARTNERS

13

...and stakeholder analysis

Page 14: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: COST STRUCTURE

14

COST ANALYSIS

Page 15: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

BUSINESS CANVAS: EXAMPLE (SIMPLIFIED)

15

Young Italian mid-size wine producers (500,000 bottles/year) INNOVATORS!

TIME = t0

A portable microscope for at-line control of yeast cells.

It’s an insurance

against disaster!

Direct interaction

and sale

Co-creation

Grant: no paying customer until test confirms

customer added value

Unique bird-in-hand (see previous lectures)

Test the microscope as

is

Wine researchers

and influencers

Optics11

Stefan Witte

See cost projections

(5,000 + 45,000)

Personal affordable

losses

Page 16: E4S - Collegio Nuovo · (branding and marketing) - Evaluation - Purchase - Delivery - After sales . d.iannuzzi@vu.nl BUSINESS CANVAS: CUSTOMER RELATIONSHIPS 9 Customer acquisition

[email protected]

YOUR HOMEWORK FOR 2017

16

CHOOSE A (SMALL) PROJECT

MAKE A PRODUCT

AND TRY TO SELL IT! (you do not necessarily need a company!)

IF YOU FAIL, FAIL FAST, AND TRY AGAIN

IF IT WORKS, MAKE IT FLY!

THANK YOU FOR YOUR ATTENTION