E-monitoring in the Workplace

E-monitoring in the Workplace

Trent and Jamila

Robert and Jamie

Trent and Jamila

Robert and Jamie

The E-Monitoring TeamThe E-Monitoring Team

TRENT

JAMILA

JAMIE

ROBERT

What is E-Monitoring?What is E-Monitoring?

Using electronics to watch, keep track of, or check employees’ productivity and use of company equipment.

Using electronics to watch, keep track of, or check employees’ productivity and use of company equipment.

Current UsesCurrent Uses

ID tags E-mail Phone calls Keystroke Computer monitoring Physical monitoring

ID tags E-mail Phone calls Keystroke Computer monitoring Physical monitoring

Keystroke SkitKeystroke Skit

[18/03/2008, 21:36]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"onyen.unc.edurdriver

[18/03/2008, 21:37]. User: "rdriver". Window title:"https://webmail3.isis.unc.edu - Webmail :: Message Composition - Mozilla Firefox"coworker@emailWork SucksHey buddy work sucks again. I really hate the boss, we dont get any breaks so I just slack off on the internet!

[18/03/2008, 21:37]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"facebook.comjamie

[18/03/2008, 21:38]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"nasdaq.comgoog

[18/03/2008, 21:38]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"espn.go.comnorth carolina

Real WorldReal World

Smyth vs. Pillsbury legal case Email monitoring

ECPA - Electronic Communications Privacy Act One party consents Company provides equipment Used for business purposes

Smyth vs. Pillsbury legal case Email monitoring

ECPA - Electronic Communications Privacy Act One party consents Company provides equipment Used for business purposes

ProductivityProductivity

How does being monitored affect productivity?

How does being monitored affect productivity?

ProductivityProductivity

Not working number of hours paid to work

Non-work related internet uses Excessive usepoor performance $1.7bn NCAA Tourney

Sources: NCAA (Challenger, Gray, Christmas Inc. study); performance (1993 McWorld study).

Not working number of hours paid to work

Non-work related internet uses Excessive usepoor performance $1.7bn NCAA Tourney

Sources: NCAA (Challenger, Gray, Christmas Inc. study); performance (1993 McWorld study).

ProductivityProductivity

If employees know they are being monitored, they will be more productive

78% of companies report internet abuse by employees

Will they waste time no matter what?

Source: 2002 study by Computer Security Institute

If employees know they are being monitored, they will be more productive

78% of companies report internet abuse by employees

Will they waste time no matter what?

Source: 2002 study by Computer Security Institute

ProductivityProductivity

Quality over Quantity Being monitored by numbers does not

represent the quality of the goods produced

Rush to meet a goal number but the products will not be in as good of condition

Quality over Quantity Being monitored by numbers does not

represent the quality of the goods produced

Rush to meet a goal number but the products will not be in as good of condition

ProductivityProductivity

Satisfied employees are more prone to be more productive Give more breaks!

Ex: Break Duration Study 80% increase in errors when working without breaks

Source: Nicola Green, “Work-Related Musculoskeletal Disorders (WMSD*) and Breaks”

Satisfied employees are more prone to be more productive Give more breaks!

Ex: Break Duration Study 80% increase in errors when working without breaks

Source: Nicola Green, “Work-Related Musculoskeletal Disorders (WMSD*) and Breaks”

Abuse and DiscriminationAbuse and Discrimination

Monitoring HelpsPrevent inappropriate emailsReduce harassing behavior/expensive lawsuitsPrevent theft/destruction

Monitoring Doesn’t HelpCould exploit different groups

Sources: 1999 Elron survey: 64% of employees had sent or received “adult-oriented” emails.

Monitoring HelpsPrevent inappropriate emailsReduce harassing behavior/expensive lawsuitsPrevent theft/destruction

Monitoring Doesn’t HelpCould exploit different groups

Sources: 1999 Elron survey: 64% of employees had sent or received “adult-oriented” emails.

PrivacyPrivacy

Privacy is defined as the quality or state of being apart from company or observation; freedom from unauthorized intrusion (Nord)

Should the company know all information about their employees?

Privacy is defined as the quality or state of being apart from company or observation; freedom from unauthorized intrusion (Nord)

Should the company know all information about their employees?

Privacy vs. Monitoring ControversiesPrivacy vs. Monitoring Controversies Impact on insurance, personal life, illness Should company know all information Physical equivalence of

cyberspace/difference jobs If monitor should you monitor everything? Fake/inactive cameras - lying, unethical?

Impact on insurance, personal life, illness Should company know all information Physical equivalence of

cyberspace/difference jobs If monitor should you monitor everything? Fake/inactive cameras - lying, unethical?

Is it Ethical to Monitor?Is it Ethical to Monitor?

Theories Utilitarianism vs. Just Consequentialism

Theories Utilitarianism vs. Just Consequentialism

Tradeoffs and RisksTradeoffs and Risks

Alerts if they cross certain boundaries Is employee productivity worth more

than their privacy? How much are employees/employers

willing to risk? Where will we be in 5 to 10 years?

Alerts if they cross certain boundaries Is employee productivity worth more

than their privacy? How much are employees/employers

willing to risk? Where will we be in 5 to 10 years?

ConclusionsConclusions

How do we find a median? What does the class think?

How do we find a median? What does the class think?

Last man StandingLast man Standing

Green means true and red means false Stay standing if you answer correctly

and sit down if you answer incorrectly Prize for the winner!!

Green means true and red means false Stay standing if you answer correctly

and sit down if you answer incorrectly Prize for the winner!!

QuestionQuestion

TRUE (green) or FALSE (red)

Government wiretaps aren’t considered e-monitoring.

TRUE (green) or FALSE (red)

Government wiretaps aren’t considered e-monitoring.

AnswerAnswer

ANSWER: TRUE

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.

QuestionQuestion

TRUE (green) or FALSE (red)

Employees have a constitutional right to privacy in every workplace.

TRUE (green) or FALSE (red)

Employees have a constitutional right to privacy in every workplace.

AnswerAnswer

ANSWER: FALSE Employers are not required to tell their employees if they are being monitored. Employees’ constitutional right to privacy does not extend to the workplace.

EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN FOR THE REST OF THE GAME

ANSWER: FALSE Employers are not required to tell their employees if they are being monitored. Employees’ constitutional right to privacy does not extend to the workplace.

EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN FOR THE REST OF THE GAME

QuestionQuestion

TRUE (green) or FALSE (red)

The Electronic Communications Privacy Act (ECPA) is in effect when both parties consent and the company

provides the equipment.

TRUE (green) or FALSE (red)

The Electronic Communications Privacy Act (ECPA) is in effect when both parties consent and the company

provides the equipment.

AnswerAnswer

False

The ECPA is in effect when ONE party consents.

False

The ECPA is in effect when ONE party consents.

EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN.

QuestionQuestion

TRUE (green) or FALSE (red)

Smyth Vs. Pillsbury involved a case where monitored phone calls and voice mail led to the firing of an

employee

TRUE (green) or FALSE (red)

Smyth Vs. Pillsbury involved a case where monitored phone calls and voice mail led to the firing of an

employee

AnswerAnswer

FALSE It involved monitoring email

EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN

FALSE It involved monitoring email

EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN

QuestionQuestion

TRUE (green) or FALSE (red)

At least 75% of companies reported employee abuse of internet access,

according to one study.

TRUE (green) or FALSE (red)

At least 75% of companies reported employee abuse of internet access,

according to one study.

AnswerAnswer

ANSWER: TRUE, the study showed 78% of companies reported abuse.

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.

QuestionQuestion

TRUE (GREEN) OR FALSE (RED)

TYLER HANSBROUGH IS NOW THE ALL-TIME ACC LEADER IN MADE FREE THROWS

AnswerAnswer

FALSE, HE’S THREE FREE-THROWS SHORT OF LAETTNER’S RECORD.

EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN.

QuestionQuestion

TRUE (green) or FALSE (red)

Courts have ruled that employees can be fired for electronic

misconduct even if the employer hadn’t told the employees that they

were being monitored.

TRUE (green) or FALSE (red)

Courts have ruled that employees can be fired for electronic

misconduct even if the employer hadn’t told the employees that they

were being monitored.

AnswerAnswer

ANSWER: TRUE

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.

QuestionQuestion

TRUE (green) or FALSE (red)

UNC is in the SOUTH bracket in the NCAA Tournament.

TRUE (green) or FALSE (red)

UNC is in the SOUTH bracket in the NCAA Tournament.

AnswerAnswer

False UNC is in the East Bracket

False UNC is in the East Bracket

QuestionQuestion

TRUE (green) or FALSE (red)

Bosses now can remotely see employees’ monitors in real-time.

TRUE (green) or FALSE (red)

Bosses now can remotely see employees’ monitors in real-time.

AnswerAnswer

ANSWER: TRUE.

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME

ANSWER: TRUE.

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME

QuestionQuestion

TRUE (green) or FALSE (red)

An employer using an e-mail monitoring application can read the text or

attachments in your company e-mail.

TRUE (green) or FALSE (red)

An employer using an e-mail monitoring application can read the text or

attachments in your company e-mail.

AnswerAnswer

ANSWER: TRUE. An employer can read everything within company e-mail.

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME

ANSWER: TRUE. An employer can read everything within company e-mail.

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME

QuestionQuestion

TRUE (green) or FALSE (red)

Most monitoring software only show statistics or numbers about an

employee.

TRUE (green) or FALSE (red)

Most monitoring software only show statistics or numbers about an

employee.

AnswerAnswer

True

Most monitoring software only show the quantity rather than quality of an employee’s productivity.

True

Most monitoring software only show the quantity rather than quality of an employee’s productivity.

FINAL QUESTION!FINAL QUESTION!

During this class you have all been monitored. What percentage of the class has “Sidetracked” on their computers?

REMAINING PLAYERS ONLY: Write down your name and guess on a piece of paper.

Closest to the true number wins a prize.

During this class you have all been monitored. What percentage of the class has “Sidetracked” on their computers?

REMAINING PLAYERS ONLY: Write down your name and guess on a piece of paper.

Closest to the true number wins a prize.

Videos – Loss of PrivacyVideos – Loss of Privacy

Head phones

Star Wars

Head phones

Star Wars