Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
1
E-Learning Guide
2
Contents Ta
ble
of C
on
ten
ts
INTRODUCTION
Learning outcomes
Product Concept
Positioning
Target Profile
Selling Points
Seating
New Sensation
Fuel Efficient Engine
Driving Stability
Equipment
Exterior
Design
Air Intake
Body Colours
Size Comparison
Interior
Instrument Panel
Cabin
Seat Arrangement
Entry/Exit
Luggage Area
Tailgate
Comfort
Audio
Adjustments
Keyless Entry
Air-Conditioning
Antenna
Spare Tyre
Fuel Tank
Performance
Engine
Platform
Handling
NVH
Safety
Security
3
Intro
du
ctio
n
Welcome to the e-learning product manual of the Ertiga.
Our flexible e-learning study courses have been designed to give you the
convenience of studying online, from the comfort of your office or own home and
at a time that suits you.
You do not have a time limit per page and can also page backwards or forward
through the manual.
This training module has been designed to assist the Suzuki Sales Executive to
gather product knowledge and key selling features of the Ertiga and to effectively
communicate these to the potential customer during the sales process.
The concept is to provide easily digestible and concise information regarding the
product features, advantages and benefits and to set out this information in a
manner that will give the Sales Executive the ‘language’ to transfer their
knowledge and can be used as a supporting tool during the product evaluation
with the customer.
Live life with LUV
4
Learning Outcomes Le
arn
ing
Ou
tco
me
s
As a result of the training, participants should be able to effectively and
professionally engage potential customers during the sales process and be
able to:
• Know how to qualify a customer
• Know all the features of the Ertiga
• Explain their advantages (functions)
• Explain how they work
• Explain their benefits to customers
• Understand the 6 point walk around process
• Be able to fluently demonstrate features to customers using this process
• Know the specifications of competitor vehicles
5
Background: The Suzuki Ertiga, is a seven-seat compact MPV developed by the Japanese manufacturer Suzuki and its Indian subsidiary Maruti Suzuki. It was launched in 2012 in India and in Indonesia. Maruti Suzuki proclaims it to be the first LUV (Life Utility Vehicle). It competes with the Toyota Avanza in South Africa.
Ba
ckg
rou
nd
Feel the Global DNA
The Suzuki Ertiga is based on extended Suzuki Swift platform. This means that the Ertiga is a monocoque MPV. It is also considered to be a cross between a saloon/hatchback and an MPV. The name Ertiga is said to be an adaptation of R-Tiga where "Tiga" means "three" in Indonesian. The "R" stands for Rows. Therefore "Ertiga" is derived from "R3" which in turn means "(Swift with) Three Rows".
6
Po
sition
ing
A fresh driving Experience
For a normal 3-row seat vehicle of this size, the 3rd row seat is usually just an emergency seat. In order to accommodate two adults in the 3rd row seat, our engineering team put in tremendous efforts into achieving the best possible packaging though measures that include optimising configuration of the fuel tank, seats and floor.
The Ertiga not only offers comfort and roominess – as a member of the Swift family, agile handling and lively performance are part of its DNA.
It strikes an exciting balance of looks and style, without having to compromise on fuel and space efficiency.
Bold sleek looks
Vibrant & youthful appeal
Stylish classy interior
3-rows of seats, 7-passenger MPV with the taste of a
passenger car.
Newly developed
7
Lively Performance
Po
sition
ing
Excellent Fuel Economy
A fresh driving Experience
The Ertiga was crafted with tastes and aspirations of a dynamic growing society in mind. A closer analysis of the market highlighted the absence of a model that matched the needs of modern owners for space and versatility. Suzuki addressed this need and in the process, created a whole new class of car. Set to create new benchmarks in the industry, the Ertiga embodies the true essence of innovation and class evolution.
1.4 litre petrol engine
8
Your Excitement
Targ
et P
rofile
City
driving
Weekend
getaways Highway
driving
Positioning
Target Market – Race
66% - Black
23% - White
6% - Coloured
5% - Asian
Target Profile
Gender: Male and female
Age: Main target 25-45 years
Married Young family of 3-5 persons
9
Se
lling
Po
ints
Seat arrangement with 7 persons in vehicle
240mm long sliding 2nd row seat
Extensive luggage area space
7-passenger seating
10
Se
lling
Po
ints
Looks like a passenger car, but with 3 rows of
seats
Interior: Easy to use and sporty image
A New Sensation
11
Se
lling
Po
ints
Fuel Efficient Engine
The Ertiga’s 1.4-litre engine is the class-leader in fuel efficiency.
The proven 1.4 litre engine’s impressive environmental credentials
include fuel consumption of only 6.6l/100km (combined cycle), which
explains its effortless ability to drive in the city and on the highways.
The intake variable valve timing makes it the most fuel-efficient people
mover in its class.
Then all you have to do is fire her up and see how promptly she will
settle down to a very refined idle.
Maximum output:
70kW @ 6,000rpm
Maximum torque:
130Nm @ 4,000rpm
12
Se
lling
Po
ints
Driving Stability
Typical of a front engine, front wheel drive layout
Since the engine weight is applied to the drive
wheels, traction is high too.
13
Se
lling
Po
ints
Equipment It’s all about Comfort & Convenience
Factory fitted Audio System
- Keyless entry alarm system
- USB port + 12V socket
- Seat height adjuster
Tilt-adjustable steering
wheel: can be adjusted
40mm up/down
Exte
rior D
esig
n
Exterior It’s all about Comfort & Convenience
Side turn built-in
door mirrors
Aluminium
wheels
Rear combination
lamps
Fog lamps
Multi-reflector
headlamps
The aerodynamic shape allows the vehicle to use less fuel. Air
flows easily, therefore less energy is needed to move it forward.
The air intake is situated 805 mm from the ground. It is designed to inhibit the entry of water, even when large puddles form or flooding occurs following a downpour.
Serene Blue Metallic (ZTM)
Superior White (26U)
Silky Silver Metallic (Z2S)
Granite Grey Metallic (ZTN)
Ecru Beige Metallic (ZPY)
Dusky Brown Metallic (ZRB)
Firebrick Red Metallic (ZNW)
15
Exte
rior D
esig
n
Size Comparison Front
Rear
Side
Bold & streamlined
Black front grille
Large trapezoidal bumper grille
Front fog light bezels
Dominant presence
Multi-reflector headlamps
The rear design is clean and
creates a sense of stability.
Rear combination lamps, which
cut deeply into the side panels
from the rear, make an edgy
impression.
16
Exte
rior D
esig
n
Size Comparison
The overall length and width of the ERTIGA is larger
than the Avanza. Additionally, the long wheel base
and lower centre of gravity provides a sense of
driving stability.
17
Inte
rior D
esig
n
Interior Design quality that like the Swift, is chic, composed and measures up to global standards
Shaped like spreading wings, the dashboard spices up the instrument panel and creates an impression of sportiness.
INSTRUMENT PANEL
A layout that is all about visibility
Dynamic shape
Sophisticated quality
Silver accents, meticulous detail
Information Display
Standard info: Tripmeter, Odometer, Digital clock, Instant fuel consumption, Average fuel consumption, Range on remaining fuel. Additional info on all grades: Outside temperature (GLX)
Standard info: Tripmeter, Odometer, Digital clock, Fuel gauge. Additional info based on grades: Instant fuel consumption, Average fuel consumption, Range on remaining fuel (All 1.5 Veloz)
Ertiga Avanza
18
Inte
rior D
esig
n
Size Comparison
Taking advantage of being a FWD and therefore having no prop-shaft, the Ertiga has more cabin space and a lower overall height. All the dimensions whether hip point to ceiling, seat-to-seat height difference and distance or other dimensions all exude spaciousness.
19
Inte
rior D
esig
n
Seat Arrangement
3 row seats for 7 passengers. Enables driving with a large group, like with family and friends.
5 persons on board. When taking a trip with the family, even large suitcases can be loaded.
3-4 persons on board. Convenient when loading long items with space for rear passengers as well.
20
Inte
rior D
esig
n
Rear Space
Plenty of knee room
240mm sliding length
Centre armrest GLX & GL
60mm sliding length
No centre armrest
ERTIGA
21
Inte
rior D
esig
n
Rear Space 2nd row seat floor space
Roomy interior comfort. The front seat position shown here is at the same position based on Suzuki’s internal measurement condition.
3rd row seat comfort
The rear seat offers a relaxing ride as well. The position shows the condition with the 2nd row seat slid fully forward.
Access to 3rd row seat
Ertiga’s one-action walk-in mechanism tilts the seat when the lever is pushed upwards.
Avanza’s tumble mechanism
Easy single action
22
Inte
rior D
esig
n
Rear Space Rear door opening angle: The rear doors have a wide
opening angle. This design was made to ease the ingress and egress for 3rd row seat passengers.
Rear door opening width: The rear door opening is a wide 915mm. This not only eases passengers’ access but also luggage loading and unloading.
Ertiga: 68o opening angle, 915mm opening width
Avanza: 68o opening angle, 872mm opening width
915mm opening width
Persons on board
23
Inte
rior D
esig
n
Rear Space Each of the 2nd and 3rd row seats is folded down. Since the
luggage area is nearly flat with only minimal difference in level from rear to front, long items can easily be loaded.
3rd row seat folded down. With long items - either of the 60/40 split folding seats of 2nd row seat can be folded down.
The luggage space and floor underbox (GLX, GL) can be used.
Persons on board
3rd row seat folding operation: The seat can
easily be folded forward by pulling (with both hands) the straps up that is attached to the seat shoulder,
which will unlock the seat.
Tailgate opening & closing Equipped with a handle, making it easy to open from the outside as well.
24
Inte
rior D
esig
n
Tailgate Tailgate height
The height of the tailgate was restrained to 1,940mm.
Coupled with the luggage area’s opening height of 706mm, this height makes it easy to open and close the door and load and unload luggage.
Storage box There is a box with 22 litres capacity under the floor at the rear of the luggage area. Convenient for storing long items or wet umbrellas.
Quarter trim The side trim for the 3rd row seat can store a 1 litre plastic bottle, and can also be used as an armrest.
25
Inte
rior D
esig
n
Storage Pocket areas
Several storage areas have been provided for convenience of not only the driver but the passengers as well. Maps, beverages and other items can be neatly stored.
Glove box
Dashboard rack
Centre-lower box
Front door pocket
Rear door pocket
Seatback pocket
Volume push power knob
ON / OFF
Seek / Track
Mode selector
Tune / FLD push sound knob
Mute/RPT/RDM/Display button
26
Co
mfo
rt Audio
1
1
2
3
4
5
27
Co
mfo
rt Keyless Entry Alarm
The key unit’s switches can be used to lock the door from a distance. Convenient in situations such as when the driver is holding items in one hand. The range of the keyless operation depends on the surrounding environment, but is generally operable at a distance of 5 metres from the vehicle.
28
Co
mfo
rt Air-conditioning
Air from the instrument panel’s centre side vents keep occupants in every seat comfortable.
GLX and GL grades also offer rear AC vents to provide cool air to passengers in 2nd and 3rd row seats.
29
Co
mfo
rt Air-conditioning
Air-conditioner
Simple dial-type switches can be used to easily set the temperature and airflow
Rear AC vents
(GLX & GL) Dedicated AC vents in the roof keep 2nd and 3rd row seat passengers more comfortable. The vents can be adjusted to control airflow volume and direction (up & down )
Side vents
In combination with the centre vents, these can be used to set the airflow direction according to the situation
Centre vents
Up/down adjustments of these air outlets are made by louvres, while left/right adjustments are made by horizontal dials.
30
Co
mfo
rt Air-conditioning
Antenna
The antenna has excellent receiving sensitivity, making the raising and lowering unnecessary. It also has a stylish design
Spare Tyre
A standard spare tyre size is mounted to the rear underfloor area. When the back door is opened, a spare tyre holder hook bolt can be found at the rear of the luggage area. When the cap is opened and the bolt is turned with a wrench, the spare tyre can be removed.
Fuel Tank capacity
45 litres
31
Pe
rform
an
ce
Performance
With the adoption of an intake VVT, combustion efficiency is improved and lower fuel consumption is achieved.
The Ertiga features a light, compact 1.4 L petrol engine that has high Praise on a global level.
1.4 litre Engine
The intake Side is equipped with a VVT mechanism that optimally controls the valve timing, while measures aimed at reducing frication have been implemented throughout. While improving fuel efficiency and environmental performance, the engine ensures smooth driving with incremental torque even when fully loaded with 7 passengers.
Make and Model Consumption
L/100KM Emissions G/KM
Consumption Advantage
Emissions Advantage
SUZUKI Ertiga 1.4 6.6 157 - - SUZUKI Ertiga 1.4 AT 6.6 157 - - TOYOTA Avanza 1.3 7.2 172 8.33% 8.72% TOYOTA Avanza 1.5 7.7 183 14.29% 14.21%
TOYOTA Avanza 1.5 AT 7.6 181 5.26% 4.97%
Fuel Saving Technologies
32
Pe
rform
an
ce
Performance
Unnecessary portions were eliminated, while both body rigidity and weight reduction were achieved at a high level. This ensures driving stability when 7 persons are in the same vehicle and/or the vehicle’s weight increases due to luggage.
The platform was developed based on the light, highly rigid platform of the new Swift, which has earned high praise at a global level.
New Platform
In addition to having the characteristic handling and driving stability of the Swift, its wheelbase was expanded to 2,740mm, contributing to roomier interior space.
Fuel Saving Technologies
Suspension
The Ertiga’s suspension was tuned to ensure stability over a wide range of roads. Also, body roll is suppressed during high-speed cornering, giving confidence in the Ertiga’s drivability.
Efforts were made to optimise the structure and materials of the reinforcements through effectively placing high-tensile steel.
33
Pe
rform
an
ce
Handling
Since a propeller shaft is not needed to transmit power to the driven wheels, roomier cabin space can be obtained.
3 Major features
Since power transmission components (the number of parts) are minimal, this contributes to reduce vehicle weight and improved fuel economy.
Cabin space
Fuel economy contribution
Since the engine weight acts on the driven wheels, traction increases and stabilised driving is secured.
Fuel economy contribution
A 60A high-torque motor is used for the electric power steering, enabling easy handling even when 7 persons are on board. Specialised tuning improves the steering feel.
Electric Power Steering
ERTIGA
1st row seat -3dB (A)
2nd row seat -2.2dB(A)
3rd row seat -2.2dB(A)
34
Pe
rform
an
ce
NVH Effective measures have been implemented through repeated wind tunnel tests and actual vehicle driving tests. A comfortable driving space is provided, with only minimal noise and vibration.
What causes NVH?
Colours: Areas where anti-noise &
anti-vibration measures have been taken
Cabin noise comparison
- Engine vibration - Tyre vibration - Wind noise - Road vibrations
Compared to the Avanza, there is 2.25 to 3 dB less noise inside the ERTIGA cabin.
Wind noise test in progress. Actual driving conditions are reproduced using state-of-the-art equipment. Measurements are taken using multiple microphones, sources of noise are then pin-pointed and corrective measures are taken. In this way wind noise is reduced.
*100km/h in 5th gear: dB (decibel): Unit that expresses the size of sound
35
Pe
rform
an
ce
Safety SRS Airbags
In the event of a frontal collision, SRS airbags may deploy as auxiliary equipment to the seatbelts. Together with the seat belts they lessen impacts to the head and chest of both driver and front passenger.
Head Restraints: Should the
vehicle be struck from the rear, the head restraints reduce the impact to the head region and reduce over-extension of the neck.
Seatbelts: 3-point ELR seatbelts are
installed (2-point in the centre of the 2nd row only). The front seat of the GLX and GL is equipped with a height adjuster.
ABS + EBD Visibility
ABS prevents the wheels from locking by automatically releasing and operating the brakes when the wheels loose grip under harsh braking. In this way drivers can brake and steer to avoid obstructions. EBD proportions brake force to ensure that the vehicle brakes without spinning due to uneven traction on the road surface.
Wide Rear Window The wide rear glass provides excellent visibility.
Front Door Triangle Windows These contribute to safety by reducing blind spots.
36
Pe
rform
an
ce
Safety Safe Body
Security
High Strength, Safe Body
To increase rigidity, high tensile steels are used for the main frame around the occupants, and framework members (shared with the new Swift) are used for the front underfloor and main floor. There are also built-in side impact door beams which further improve side strength.
Side-door Beams
The beams reduce the chances of the door being crushed and lessens impact on the passengers.
Immobiliser With this system the engine cannot be started if the key and the car ID do not match, reducing theft using duplicate keys.
Front Door Triangle Windows These contribute to safety by reducing blind spots.
Security Alarm After the doors are locked by the keyless entry, an alarm will sound if an attempt is made to open the door.
Hooter Confirmation When the doors are locked/unlocked by keyless entry, the hooter will sound and the hazard lamps will flash to confirm.
Warnings and Buzzers For passenger (and car safety), lamps and sounds are used to warn drivers of issues.
37
Pe
rform
an
ce
Grades
Exterior &
Interior
38
Pe
rform
an
ce
Grades
Amenities
Air-conditioner on all grades
39
Pe
rform
an
ce
Comparison
40
Pe
rform
an
ce
Specifications
41
42
En
d
End
This concludes the Ertiga e-learning module.
for your participation