e-Government

e-Government

e- Government WG

Surveys of the Greek Presidency

e- Economics

27-28 February 2003

Ministry of Interior Affairs, Public

Administration & Decentralization

e-Government

Presentation Summary

“Methodological framework for the financial sustainability of e-government projects: tools, issues and techniques – The case of One-Stop Shops for citizens (KEP)”

Undertaken by the Consultant* of the “Politeia” Operational Program on behalf of the Greek Ministry of Interior & Decentralization

PRESENTED BY: John Kyriazoglou

* Three company Consortium: DIADIKASIA, KPMG, HYPODOMI

e-Government

AGENDA

PART 1: Issues in e-Government and e-Economics

(Description and principles of e-Gov in the framework of e-economy)

PART 2: A Study of One-Stop Shops (KEP) (Issues related to the Study of the One-Stop Shops (KEP:the Greek Case))

e-Government

PART 1:

e-Government (e-Gov)

and

e-Economics Issues

PART 1: Issues in e-Gov and e-Economics

e-Government

• e-Government: The full use of ICT (Information and Communications Technologies) to enable the provision of quick, effective and efficient services to citizens (and other stakeholders) in their transactions with state institutions

• European Union Support Packages: Info.Society O.P., e-Europe 2005 Action Plan

• Principles of e-Government:– Accountability, transparency and fair treatment – Efficient and effective services delivery– Effective governance & cost-effective economic

development

PART 1: Issues in e-Gov and e-Economics

e-Government

• SERVICE ECONOMY: Services touch the lives of every person in every country (health, education, recreation, etc)

• POST-INDUSTRIAL SOCIETY: Services is the pre-dominant economic activity. ICT (technology, systems), and related cultural components enable and energize the provision of such services.Goods have shorter life-cycles

• PUBLIC ADMINISTRATION: Plays a critical role in providing Services for its stakeholders, a stable environment for investment and economic growth

• Service Economy = Experience Economy

PART 1: Issues in e-Gov and e-Economics

e-Government

e-Government

PART 1: Issues in e-Gov and e-Economics

State/ Local Authorities/Chambers/NGOs/Banks

EventsCitizens

e-Government

PART 1: e-Gov and e-Economics (issues to resolve)

• The “Measurement Gap” of e-Government

• Why a cost-benefit analysis of the e-government is

difficult?

• How can we quantify the hidden cost of e-

government?

• What is the value created by e-government projects?

• Assessment Methods

• Funding for e-government

e-Government

Measurement is not

an evaluation

benchmarking

To Measure We Must

quantify inputs and outputs

relate inputs to outputs

•We still lack an integrated framework for measuring e-

Government!

PART 1: e-Gov & e-Economy (measurement gap)

e-Government

Why a cost-benefit analysis of e-government is difficult?

WE MUST:

(1) find costs and benefits uniquely associated with e-

government projects

(2) measure them

Lack of mechanism that identifies secondary policy

effects

Can other Methods/Tools (e.g., Cost-Effectiveness,

Cost-Utility, Cost-Feasibility, etc.) be used?

PART 1: Issues in e-Gov and e-Economics

e-Government

HIDDEN COSTS: We must make the hidden cost visible

(e.g., account for the overheads associated with initial

capital expenditures, maintenance, amortization, personnel

salaries and remuneration schemes, hardware and

software integration and maintenance, data conversion and

integration, training, etc.)

BUSINESS PERFORMANCE IMPROVEMENT: We must

account for the re-engineering of a public agency!

COSTING MODELS: We must think about activity-based

costing, BEYOND BUDGETING , etc., in the public sector

PART 1: e-Gov and e-Economics (hidden costs)

e-Government

Value creation is due to:

•Cost Reduction: same output at less cost

•Efficiency: more output at same cost

•Speed: same output at less time

•Quality: better output

•Innovation: new output

•ICT use: delivering value through technology

END RESULT: Higher Value in the services provided

Citizen is at the center

PART 1: e-Gov & e-Economy (value creation)

e-Government

Integrate Budget And Performance :

Cost assessment and cost-performance analysis, etc.

Integrate Budget With Strategy:

Use of strategic tools, such as Business Balanced

Scorecard

Other methods:

e.g. Beyond Budgeting approach

PART 1: e-Gov & e-Economy (Assessment Methods)

e-Government

The challengesecure continuous sources of funding, beyond “feast and

famine” cycles of public funding

Demonstrate value to citizens and stakeholders

Some of the possibilities

• Fee-based e-services,sponsoring, advertisement

• Establishment of Private-Public Partnerships

PART 1: e-Gov and e-Economics issues (funding)

e-Government

PART 2: A Study of One-stop Shops (KEP)

PART 2:

A Study of

One-Stop Shops

for Greek Citizens (KEP)

e-Government

PART2: KEP Conceptual Overview

Citizens and businesses

Case Manager

Back- Office Support Systems

Citizens and businesses

Case Manager

Back-Office Support Systems

e-Government

PART 2: KEP Operating Environment

Definition of One-Stop Shops (KEP)

Description of Objectives, services provided, benefits

accrued so far, internal operating conditions, etc.

History of previous attempts (Successes, Failures)

Administrative Framework in terms of Legal,

Regulatory, and Institutional Rules, Conditions, Policies,

and Operating Parameters

Cost Analysis

e-Government

PART 2: KEP Financing

Financing Mechanisms & Strategies

Present: Funding Sources, Strategy, Financing Horizon

Problems and Critical Issues of Funding

Future Financing Issues, Mechanisms & Strategies

(Greek State Budget, Ministry Budgets, Local Authorities

Budgets, Content Selling Strategies, Web Advertising,

Services Provision Payment Schemes, Supermarket

Approach, Beyond Budget Strategic Schemes, etc.)

e-Government

Ultimate Goal: Self–Funded Electronic One- Stop

Shops for the Greek Citizen

This may be achieved by the use of:

International Experience: How to use International

Experience to ensure sustainability Of One-Stop Shops

Revenue creation: How to create new revenues

Funding strategy: An Action Plan for New Funding

Mechanisms

PART 2: KEP Financing Goal

e-Government

e-Government

Manual systems

Solid/Monolithic state structures

Semi-service culture

Automated systems

e-governance structures

Added value service culture

PRESENT >>>>FUTURE

PART 2: KEP-Aiming at the future

e-Government

e- Government

e- Economics

Thank you