e-gov.br Operational Lessons from Brazilian Experience

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e-gov.br Operational Lessons from Brazilian Experience. Peter T. Knight Telemática e Desenvolvimento Ltda. www.tedbr.com peter@tedbr.com Presentation for the World Bank 29/06/04 From Rio de Janeiro. Structure of the Presentation. - PowerPoint PPT Presentation

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  • e-gov.brOperational Lessons from Brazilian ExperiencePeter T. KnightTelemtica e Desenvolvimento Ltda. www.tedbr.competer@tedbr.com

    Presentation for the World Bank 29/06/04From Rio de Janeiro

    Telemtica e Desenvolvimento Ltda.

  • Structure of the PresentationFindings based on the book e-gov.br, with four authors and 40 contributors, published by Financial Times Prentice Hall, So Paulo, 2004 for information, content in Portuguese and English see www.tedbr.com/projetos/e-dem.br/e-dem.br.htmBrazilian e-government successes and factors behind themImplementation ChallengesE-government in Brazil Suggestions for the future based on experience to dateKey operational issues for international financial organizationsFrom e-government to e-democracy suggestions

    Telemtica e Desenvolvimento Ltda.

  • Telemtica e Desenvolvimento Ltda.

  • Brazils e-gov Success Stories and FactorsVision development in 1999-2000, the green book (well-led broad participatory process)e-Elections a world leader (key is top-down leadership from the Supreme Electoral Court TSE)Structuring the e-gov project as a state policy (rather than the policy of a single government, thus entering into the national political agenda, including states and muncpios) Government financial administration and tax declarations (SERPROs experience, continuity of leadership, IADB and BNDES financing)e-Procurement at the Federal and state levels (savings of 20% or more, faster processes, better quality, social control supported by IADB and BNDES funding)

    Telemtica e Desenvolvimento Ltda.

  • Brazils e-gov Success Stories and Factors (2)Educational TV, school computerization, teacher training, distance education by public universities (long experience with educational TV, leadership, new GESAC partnership)Breadth and Depth of Brazilian e-governments federal, state and local (technical depth, infrastructure, competition, emulation, funding)The Brazilian Payments System (Central Bank leadership and one positive legacy of high and variable inflation over decades)

    Telemtica e Desenvolvimento Ltda.

  • Implementation Challenges from the PastConnectivity and digital inclusionNeed for change in the culture of public administration Vested interests in the status quo of suppliers, civil servants and politiciansFederalism in e-governmentLegacy systems, diverse networks, and excessive number of telecom provider contracts

    Telemtica e Desenvolvimento Ltda.

  • Telemtica e Desenvolvimento Ltda.

  • GESAC: Digital Inclusion via Satellite 3200 points 3/04

    Telemtica e Desenvolvimento Ltda.

  • Challenges for Brazilian Governments: Sugestions for the FutureConsolidate the insertion of the e-government program in the priority agenda of the government Strengthen the penetration of e-gov in the organizational structure of ministries and secretariats Assure budgetary resources, rationalizing expensesDeepen horizontal integration (between ministries, secretariats) and vertial integration (between levels of the federation), with special emphasis on Unifying the provision of services to the citizenStrengthening infrastructure Strengthen processes and mechanisms for coordination and establishment of standards for e-government infrastructure to assure integration between platforms and systems (e-PING)

    Telemtica e Desenvolvimento Ltda.

  • Challenges for Brazilian GovernmentsSuggestions for the Future (2)Define and implement, as a priority project, the establishment of the necessary infrastructureAdvance in the evolution of quality and performance in supplying public services to citizens via the Internet toward capacity to carry out complete transactionsFacilitate e-commerce, including incluso empresarialMobilize, motivate and train civil servants for new work styles, communication, access to information, and provision of e-government services using modern distance education and seeking returns to scale

    Telemtica e Desenvolvimento Ltda.

  • Challenges for Brazilian GovernmentsSuggestions for the Future (3)Advance toward organizational restructuring of public administration, based on re-engineering processes so they are centered on citizens and their needs rather than corporate bureaucratic interestsConsolidate viable, transparent and effective business models that facilitate partnerships with the private sectorConsolidate and disseminate models of partnership between civil society organizations and all levels of government

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  • Key Operational Issues for IFIsPriorities not very different from those for e-gov.Integrate information infrastructure with other infrastructure investments the John Gage principle.Leadership from the top to overcome the silo syndrome as crucial for IFIs as for governments public sector reform may offer the greatest scope, but...Where leadership is lacking at the federal level, look leadership at lower levels of government.There is a need for international infrastructure finance IFIs not well structured for this.

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  • From e-government to e-democracyDigital inclusion is absolutely criticalStrategic communication and consensus formation undervalued servicesE-government fosters transparency, participation, social control and accountability

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  • Telemtica e Desenvolvimento Ltda.peter@tedbr.comwww.tedbr.comThank you!

    Telemtica e Desenvolvimento Ltda.