E glenfis corporate_präsentation_v1.00

From Knowledge. To Proficiency. To Implementation.


Glenfis

Service Management & IT Governance.

From Knowledge.

To Proficiency.

To Implementation.


"Wind of change" in IT organizations.

Glenfis AG | www.glenfis.ch | © 2012 Glenfis AG

Big data


"Wind of change" in IT organizations.


Technology management is becoming more and

more of a commodity, in addition the operational

aspect is more and more industrialized.

Cloud computing competes against alternative

sourcing models of Internal IT organizations.

The business wants to profit from new trends.

Investment decisions have to be carefully

considered and taken.

Mobility and permanent data availability overwhelm

the existing IT infrastructure.

"Bring your own device", social media and "big data"

is a major security challenge.


The cost pressure on organizations is extreme.

Business goals have to be supported by innovative and

short term solutions.

IT services are holistic services defined and guaranteed

with transparent SLAs.

Networked system architectures are complex and make

a fail-safe operation difficult.

The global environment demands an absolute top standard

in information security and compliance.

The CIO guides through the storm of change.



New trends will not work miracles.

Existing problems are not only solved but also shifted and amplified.

cost pressure

security

the added value of IT not recognized.

Only holistic IT services are the basis for growth and success.

If you don’t change, you will be changed.


Traditional IT organizations won’t survive without change.

IT management needs to be re-defined and aligned.


Business invests in calculable, reliable services –

not in technology.

Lead with speed

IT organizations need to support the business goals as

active and service oriented innovative business enablers.

IT has to be manageable over the entire lifecycle.

A proactive cost and risk management controls and

monitors the services.

service architectures

service portfolio management.

Business wants performance and professionalism.



A sourcing and cloud governance strategy avoids the

build up and existence of a shadow IT with effective metrics.

Transformation IT into business.

IT architectures have to be built future-proof and need to

interface seamlessly with business processes.

IT organizations position themselves as service providers

with a broad technology know-how.

Business wants performance and professionalism.


An independent certification can provide evidence for the

capability and professional management of

the services and information security.


Change from technology expert to service expert.

Change from supplier to analyst, consultant, enabler, procurement manager.

Additional specialization

Change from line manager to subject matter expert.

Strategy Design Transition Operation

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Continual Service Improvement

traditional

focus

future focus

Enterprise-IT has to change.



We accompany you and your IT organizations and set you

up to deal with the future.

IT compliance is an obligation

IT governance is the final touch

IT service management is the method.

Our approach is based on international frameworks

and standards.

COBIT® & ITIL®, TOGAF

ISO 27001 & ISO 20000.

Our goal…

You can trust our core competencies.


Your IT organization is well prepared for all events and is capable

of acting and reacting professionally.


Martin Andenmatten

Managing director (founder/owner)

Ben Martin

Partner and head of glenfisSolution

Adrian Müller

Partner and head of glenfisAcademy

One team for all – all for one team.



We combine the relevant IT service management services

from our two specialised business units

glenfisSolution and glenfisAcademy

in order to meet customers’ requirements.

Both areas of expertise are connected harmonically by the

glenfisPrinciple.

Flexibility is always ensured.

The glenfisPrinciple has proved its value in practice.



Consulting

Our approach is pragmatic, we develop solutions for

establishing a mature IT organization.

Strategy consulting & implementation

IT governance solution (ISO20000 & ISO27001)

Assessment & roadmap

Service management & IT governance

Cloud & sourcing governance and implementation

Build and implementation of a controlled service environment (CSE)

Target operation model (TOM) with toolbox.

Support

We provide practical help for identifying the real need for change.

Phase 1: Understand

From Knowledge.



Learning

We impart knowledge about IT governance.

COBIT® / IT governance foundation & implementation

ITIL® / IT service management with

blended learning concepts

ISO 27000 foundation & professional level

ISO 20000 practitioner & auditor

Sourcing governance

Cloud governance

TOGAF – enterprise architecture

BPMN – process modeling

Many practice workshops.

Applying

Our interactive process simulations help to grasp the interrelation of ITSM and

the potential of ITIL®.

Phase 2: Learn

From Knowledge. To Proficiency.



Coaching

We support you in the consequent and continuous

implementation of IT governance.

IT governance and

service management implementation (right up

to certification)

Sourcing supervision

IT security solution

• Identity and access management

• Business continuity.

Continual service improvement.

Mediation

We act as a coach at your side, and help to implement the new culture in your enterprise

without conflicts.

Phase 3: Transform




GEIT

Governance of

enterprise IT

MEIT

Management of

enterprise IT

FEIT

Functions of

enterprise IT

Best practices in

Service

management

ITIL®

ISO 20000

Best practices in

Information

security, risk &

quality

management

COBIT®

ISO 27000

Best practices in

Enterprise

architecture

TOGAF

BPMN

Cloud computing

IT governance

evaluate - direct - monitor

Target operation model


We are your solution partner

for competence areas on all management levels.


1999 foundation of the company.

2001 officially approved training organization by EXIN.

2005 ISO 20000 certification (first Swiss enterprise),

confirmed each year since.

2005 Swiss IT award for our service offer "Implementation to certified

service provider organization based on ISO/IEC 20000".

2005 APMG/TÜV accreditation for all ITIL® V2 and V3

training levels as official Swiss training institute.

2005 EduQua certification.

2008 Accreditation for training of certified

ISO 20000 practitioners and auditors and ISO 27001 foundation.

2009 ISACA international accredited COBIT trainings.

2010 ISO 27001 foundation certification.

2011 officially licensed ITIL® software assessor.

2012 accreditation for cloud computing and sourcing governance.

Our milestones.



Our service portfolio covers all areas required for the design of

efficient business processes. Our services are based on the most

important standards, their combination and integration gives an

utmost benefit to our customers.

We are a consulting company specializing in IT services

management. We act with a dedication to excellence and have

highly experienced consultants with very specific skills.

Our consultants’ specific skills enjoy a very solid reputation on the

market. Combined with many years of practical project experience

this acts as a basis for the continuous development of our

consulting portfolio.

We provide added value for your enterprise.



As a specialist for national and international IT organization

projects we rely on our vast experience and a successful team

of long-term and experienced staff members.

Our consultants are established personalities with the right

mix of management, methodology and social competence.

We generate added value for your enterprise.


Our goal is achieved,

when our support is no longer needed.



will remain our credo in the future.

Satisfied customers from well established companies confirm that

we develop IT organizations into strategic business partners.

Why not convince yourself of the glenfisPrinciple.

Our valued customers

are the best argument.


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Our valued customers

are the best argument.



You are on the safe side with us.




Glenfis AG

Badenerstrasse 623

CH – 8048 Zürich

+41 (0)848 88 90 89

+41 (0)848 88 92 89

www.glenfis.ch/en/

shop.glenfis.ch

blog.itil.org

Thank you very much for your interest.

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E glenfis corporate_präsentation_v1.00