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Dynamics of a General Consumer Phone Call
Mail Piece Sales Associate PerformsNeeds Assessment
Entered into$1.1 Million Sweeps Magazine Package Offered
VerificationCloses Sale,
Gets Credit Card
Bill MeMagazine
Package Offered
Credit Card
Credit CardBut Refuses Offer
IVR
IVR
Premium OfferMembership, Product & Service Offers
Membership, Product &Service Offers
PartnerCall Center
MagazinePackage Offered
MagazinePackage Offered
Transfer Offer
Transfer Offer
LiveTransfer
Script