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Introduction I am a self motivated individual with the willingness to succeed. Over the course of my experiences I have become well rounded and flexible. I feel I can offer a wide variety of skills and dependability to your company and would look forward to the opportunity to discussing the position currently available. Below you will find a summary of my current and past experiences, should you have any questions please feel free to reach out to me at anytime.
Experience
LIVESTOCK MANAGER, MEADOWOOD FARMS; CAZENOVIA, NY- DECEMBER 2014 -JULY 2015 (AGRICULTURAL MANAGEMENT)
As the livestock manager of Meadowood Farms I was responsible for the daily care of approximately 350 animals. Most of the livestock were East Friesian dairy sheep, however the flock was also accompanied by a herd of Belted Galloway cattle. I was the primary employee responsible for the health and well being of the animals and managed a staff of three part time employees to assist me. General labor duties included but were not limited to fencing, rotational grazing, fieldwork, barn chores and machinery operation. Managerial duties included hiring, scheduling, payroll, and assigning daily tasks. Additionally, I was responsible for the record keeping of the farm through which I became efficient in QuickBooks and Microsoft Excel.
In addition to my general labor duties, I also participated in weekly Farmer’s Markets as a representative of the farm. I was responsible for conveying my knowledge of our products to potential customers and handed out free samples. We accepted both cash and credit card payments using point of sale technology. Furthermore, I successfully designed and implemented a new website for the business as well as managed the social media marketing of all aspects of the farm. This increased the revenue and awareness of our products almost instantly.
BARCLAYCARD US; WILTON, ME- JANUARY 2013-NOVEMBER 2014- (CUSTOMER SERVICE, TELECOMMUNICATIONS)
• ACCOUNT RESOLUTIONS SPECIALIST- MAY 2014- NOVEMBER 2014
As an Account Resolution Specialist I was dedicated to an “assist” queue to handle customer escalations transferred from the front line staff. These call transfers required me to utilize problem solving skills to resolve customer escalations to the benefit of both Barclay’s and the Customer. As an ARS I was required to solve customer inquiries of a complex nature. It was expected that I record interactions received in this queue to identify trends, root causes, and coaching/development opportunities within the call center. Additionally I was called upon to act on behalf of a Team Manager when appropriate.
• RELATIONSHIP MANAGER- JANUARY 2013- MAY 2014
A Relationship Manager is the primary interface with existing and potential customers. My role included receiving several hundred inbound calls and solving and/or educating customers on specific account information, concerns and inquiries to make the interaction as easy and desirable as possible. After becoming efficient in this role, I was then cross trained as an email agent to perform these tasks via email. As an email agent I quickly became a site leader is several stat categories (Emails Per Hour, Quality Scores, Complaint Rates) and was highly commended for my success.
OFFICE ASSISTANT, STATE FARM INSURANCE; FARMINGTON, ME- 2012-2013 (OFFICE ADMINISTRATION, CUSTOMER SERVICE)
At State Farm Insurance I was the first point of contact for our clients. I was responsible for greeting incoming clientele, answering telephone calls in a timely manner, scheduling appointments, accepting payments, and following up on a variety of claim services. These tasks were completed using the Microsoft Office Suite, including Word, Outlook and Excel. As I was successful in this role I also became certified to sell banking products such as credit cards. Although this was truly a wonderful position I chose to leave the company as I was in need of a full-time position.
Dustin JamesMobile Phone: 207-491-5980 Email: [email protected] Mail: 616 Westcott St. Syracuse, NY 13210
SALES ASSOCIATE, OLYMPIA SPORTS; FARMINGTON, ME — 2009-2012 (RETAIL, CUSTOMER SERVICE)
As a sales associate at Olympia Sports, I was introduced to the retail industry. The employees of Olympia Sports are expected to provide and demonstrate a very high quality of customer satisfaction. In order to achieve this I was responsible for greeting customers within fifteen seconds of their entrance, directing them to their desired location, assisting with shoe sizing, and cross selling merchandise to meet weekly sales quotas. At the end of their visit I would cash each customer out which allowed me to become experienced using a cash register and furthered my cash handling skills. During down times, I was expected to merchandise the store to offer a crisp, fresh look, in addition to general tasks such as cleaning and managing store inventory.
STUDENT TELLER, FRANKLIN SAVINGS BANK; FARMINGTON, ME — 2009-2010 (BANKING, CUSTOMER SERVICE)
As a student teller, I was guided through the bank teller training program offered by Franklin Savings Bank. This program was offered as a one semester business course through my high school. The school featured a micro-branch. I was called upon to perform basic teller transactions and became efficient with the computer interface used within their bank. Over the course, I was thoroughly trained in bank security, confidentiality, and cash handling. Responsibilities included face to face customer transactions, mail-in requests (i.e deposits), and counting and securing my cash drawer. The course was graded and I finished the semester with high honors.
Education
Mount Blue High School, Farmington, ME, Member of the class of 2012
Major Areas of Study: General Studies, business concentration.
GPA: 89.4 Class Rank: 27/178
University of Maine-Augusta, Augusta, ME, Completed 1 year of courses
Major Areas of Study: Business Administration
Skills
• Very experienced in calming abrasive customers and being a creative problem solver
• Able to work under pressure in a fast-paced, hard working environment
• Experienced at using effective time management skills to maximize my production
• Able to manage all aspects of a work staff (i.e hiring, scheduling, payroll, assigning tasks)
• Highly proficient in both Microsoft Office (Word, Outlook, Excel) and iWork (Pages, Keynote, etc)
• Additionally proficient in a variety marketing and business finance programs (i.e Quickbooks)
• Other skills include: organization, multi-tasking, data entry and customer service
Interests • Agriculture
• Photography
• Fishing
• Traveling
• Fitness
• Following Current Marketing and Advertisement Strategies
Professional References
KATIE FAIRBANKS
PAST MANAGER, BARCLAYCARD US AND PREVIOUSLY AT OLYMPIA SPORTS
128 WELD RD. WILTON, ME 04294
207-779-6836 OR [email protected]
FIONA HARRAR
SUPERVISOR, MEADOWOOD FARMS
5157 RIDGE RD CAZENOVIA, NY 13035
802-681-5541 OR [email protected]
JUNE LIBBY
EMAIL TEAM MANAGER, BARCLAYCARD US
128 WELD RD. WILTON, ME 04294
207-491-1073 OR [email protected]
MICHELE PARKER
DIRECT SUPERVISOR, BARCLAYCARD US
128 WELD RD. WILTON, ME 04294
207-491-0504 OR [email protected]
RANDALL HALL
4H CLUB LEADER/MENTOR
PO BOX 42 EAST DIXFIELD, ME 04227
207-860-8431 OR [email protected]
AMY JONES
MANAGER, OLYMPIA SPORTS
121 HANNAFORD DR. FARMINGTON, ME 04938
207-778-5211
