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TTTTABLE OF CONTENTPage

Foreword by the Provincial Commissioner 3

Introduction 4

Strategy Outline 4

Strategic Approach (Fig 1) 4

Implementation Plan 5

Operational Focus 7Organisational Focus 14

Commitment Certificate 28

Acknowledgments 29

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FFFForeword by the Provincial Commissioner

The Strategic planning workshop held on the 19th and 20th of August

served as a major opportunity for me, as the newly appointed Provincial

Commissioner in the Western Cape, to outline the strategic direction for

SAPS in the Province. The strategic direction is clearly one that emphasizes

the role and mandate of SAPS to serve all the citizens of the Province with

the highest quality and dedication in order to stabilize the Western Cape.

During the workshop Provincial Management took key decisions with

respect to re-prioritization in response to the crime pattern analysis.

Consequently resource reallocation was done, in line with the immediate to

long term approach to reduce six major crimes namely: Murder, Attempted

Murder, Rape, Robbery Aggravating, Illegal possession of firearms and

Drug related crimes.

A People Orientated Sustainable Strategy was developed, to be

executed by the people for the people of the Western Cape. The strategy

intends to ensure a sustained and improved service delivery to all

communities. It lays out three phases to ensure effective stabilization: short

term (7 months), medium term (2004/2005) and long term to normalize

through socio-economic development.

It was established that these crimes are of high

prevalence at Khayelitsha, Mitchells Plain,

Kuilsriver, Gugulethu and Nyanga. In order to make

a definite impact, it was decided that for the

remaining 7 months of the current financial year,

focus will be given to these stations in terms of

ensuring 100% resources and performance

measurement.

Provincial Management further concluded that it is essential for the

SAPS to go back to basics of crime prevention in order to reduce crime

effectively. In order to achieve the very realistic targets for set priority

crimes, it is vital that SAPS invest in strong community partnerships and

plan in collaboration with all other relevant agencies and institutions.

A dedicated team will monitor timeous execution of this strategy and

ensure unambiguous performance in order to combat crime at the 5

identified stations.

Our goal as the Management of This Province is to foster unity

amongst SAPS members and our community. Therefor the success of this

strategy depends on a team that works in unity. Hence our slogan that we

pride ourselves with is “Unity in Action”.

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Figure 1: Strategic Approach

IIIIntroduction

The Strategic Planning session has set a precedent since it is the firstconsultative joint planning meeting of its nature, in which key stakeholders -management, trade unions, CPF and BAC contributed to a seven month ActionPlan under the new leadership of Provincial Commissioner Petros. TheStrategy is therefor termed the “People Oriented Sustainable Strategy”.

This document is a Phase 1 Implementation plan which focuses on the Top 5Provincial Priority stations that contribute 39% of the crime in the WesternCape (see Table 1).

The focus of the Strategy is to ensure a decrease of Murder by 12%, AttemptedMurder by 22.6%, Armed Robberies by 34% and Rape by 5%.

An increase of 3 % should be reported for Illegal Possession of Firearms andDrug possession/dealing.

Table 1: Crime Statistics : Period April to March

Crime

Period April - March

Area Eastern Metropole Area Western Metropole

Khayelitsha Kuilsriver Mitchells’Plain

Nyanga Gugulethu

2001/2

2002/3

2001/2

2002/3

2001/2

2002/3

2001/2

2002/3

2001/2

2002/3

Murder -12% 379 528 163 158 151 133 375 458 154 187

AttemptedMurder

-22% 265 429 167 297 348 367 272 436 158 218

RobberyAggr.

-34% 1331 1644 616 488 740 868 1138 1241 606 701

Rape -5% 575 476 351 318 238 204 349 379 194 222

The People Orientated Sustainable Strategy will be implemented in threephases; Phase 1 - Short Term, Phase 2 - Medium Term, Phase 3 - Long Term(see figure 1 below).Phase 1: Short Term

Period: 7 MonthsStrategy: Stabilization - Decrease

Murder = 12%Attempted Murder = 22.6%Armed Robbery = 34%Rape = 5%IncreaseIllegal Possession of Firearms = 3%Drug related crimes = 3%

Focus Area: Khayelitsha, Mitchells Plain, Kuilsriver, Gugulethu, Nyanga.

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Strategy Outline

1 Implementation Plan: Short Term August 2003 to March 2004

K Active performance management and strong accountability forperformance

K Establishment of a Provincial Monitoring Team to ensure executionof actions within the Strategy

2 Management and Leadership Development

K Ensure development and training of Top ManagementK Conduct team profile analysis and balance team complementK Integrate core performance expectations from the Strategy into

current Performance Contracts

3 Technical and Related Human Resource Development

K Conduct skills audit and focus development on operational key areaswithin the Strategy.

K Integrate core performance expectations into current PerformanceEnhancement Process (PEP)

4 Media Strategy

K Develop and implement a media strategy based on pro-active mediaengagement

5 Building new Public Image

K Internal Focus on:Corporate ImageBringing the Service Charter to lifeFront line staff to provide superior customer interfaceImproved line function communication

K External Based on:Achievements in Core business (crime prevention and detection)Use available policing social infrastructure to build communityoutreach initiatives Demonstrate visible and consistent zero tolerance for corruption

K Implement complaint desk: “24 Hour Hotline”

6. Transformation and Change Management

K Confront racism and sexism in the policeK Conduct anti-racism and anti-sexism trainingK Building effective partnerships with community and relevant

institutions / agenciesK Engage in a client orientated language policy to enhance service

delivery K Resource sharing and informed resource deployment according to

accurate crime pattern analysisK Resource distribution corresponding with Top 5 Stations as identified

as the first order prioritizationK Fill Deputy Commissioner vacancy as soon as possible to strengthen

leadership team and contribute to increasing public confidence.

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7. Performance Management

K Explore using the Balanced Score Card Methodology for SAPS wideperformance monitor

8 Operational Focus

The following key issues were discussed as possible solutions to bedeveloped :K Generators of Crime eg. ShebeensK Multi Agency High Flyer initiative (driven by the MEC)K Hot Spot / High Flyer approachK Sector Policing K Specific Action to target Cell phone robberies -

Uniform National approach for black listing of cell phonesEIR database to be utilized nationally

K A focused and specific approach to address Drug Related crimeswith attention given to

manufacturing and trafficking of drugs Ports of entryIntelligence capacity at Ports of entry

9 Quick Wins/ Back to Basics

All respective managers at all levels will ensure and be monitored on thefollowing issues:

K Area Night Duty Officers to visit stations after hours. (Old style,before night and after night)

K All Radio Vehicles book on and of air, after duty. (All detectives tobook on Air with vehicles and radios)

K All patrol vehicles compelled to be Area bound. (Station Borders).Leave station area only with authority of Radio Control.

K Night duty Officers and Radio Control officers to check radio patrolvehicles (stations) locality and milage (spot checks).

K All shifts and staff to report on duty 15 minutes before dutycommences.

K Re introduction of on duty parades and inspections to be held beforeand after shift.

K Camp inspection by Station Commander at 12 midday and midnightby the senior Duty person.

K 10111 Response time > 15 sec.K Feedback to Complainant within 14 Days.K Result of Investigation in writing.K SAP 492 to complainant on First Visit by Investigation Officer.K All dockets at all times booked out to Investigation Officer or Officer

on CAS and received on CAS.K Establish complaints desk at all stations / Units / Areas with published

dedicated manned telephone line (can be a clerk). Complaints to beregistered and attended to. Standing Order (SO) 101.4

OOOOPERATIONAL PPPPRIORITIES

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OPERATIONAL PRIORITIES

OBJECTIVE KEY ACTIONS / OUTPUT SERVICE DELIVERY INDICATOR RESPONSIBILITY

PRIORITY 1: MURDER / ATTEMPTED MURDER/ ROBBERY AGGRAVATING / RAPETo combat serious and violent crimes in Khayelitsha / Mitchells Plain / Nyanga / Gugulethu and Kuilsriver

To ensure support and provision of Operational Monitoring and Coordination

Monitoring of operations on the BI system Number of operations conducted as per grid Prov Head: Crime Prevention

Monitoring of all arrest reflected on the BI system Number of arrests reported

Monitoring of identified crimes per station Number of cases reported on visual display

Monitoring of firearm related successes Number of Fire arms confiscated

Number of drugs confiscated

Ensure proper training in planning, monitoring and evaluating of operationalplans

Effective visual display

Visual display to monitor operational planning, deployment and successes at theidentified stations

Number of members trained in planning andmonitoring

To provide a pro-active policing service todiscourage the occurrence of the identifiedcrimes

Ensure reduction rate of serious and violent crimes on Police Officials byfocusing on: -

Monitor and evaluate the implementation of the Police Safety PlanMonitor Area feedback on Safety PlanAssist the identified stations in drafting of a Station Safety PlanDistribute and ensure implementation of the Safety GuidelinesMaintenance of Provincial database of all police attacks and killingsWeekly feedback to PCCF on Police Attacks

Number of murders on police members Prov Head: Crime Prevention

Number of attempted murders on policemembers

Ensure improved police visibility Ensure effective implementation of Sector Policing, aligned with MunicipalWard boundaries by: -

Establish sectors per municipals wards

Number of Sectors established Prov Head: Crime Prevention

Number of Sector Managers

Number of stations in different phases ofSector Policing

Ensure effective reservist service through community involvement in policingby:-

Monitoring the recruitment of reservistsImplementation of Category 4 reservists

Number of active reservists Prov Head: Crime Prevention

Number of D category reservists



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Ensure the establishment and maintenanceof Crime Prevention Units

Ensure effective crime prevention by:-

Deployment of Crime Prevention Units according to CPA Implement the JCPS with regard to Crime Prevention Units

Number of stations with Crime PreventionUnits

Prov Head: Crime Prevention

Number of members in Crime Prevention Unitsper station

Ensure improved basic service delivery tothe communities of the identified stations

Implement the principles of the Service Charter by :-

Monitoring and ensuring that the identified stations achieve andmaintain a Serdex indicator higher than 70%Monitoring of Evaluation Services inspection report

Number of stations with a Serdex lower than70%

Prov Head: Crime Prevention

Monitor and ensure the decrease of escapes from and deaths in police custodywith specific focus on:-

CSCPolice CellsCourtsIn transit

by means of:-

Monitor the implementation of the Provincial Escape PreventionStrategy Ensure compliance to instructions pertaining to awaiting trial prisonersWeekly feedback to PCCF pertaining to escapesEnsure compliance to national directivesEnsure compliance to S.O. 361

Number of escapes from police custody Prov Head: Crime Prevention

Number of deaths in detention and due topolice action

Ensure improved service delivery at the courts of the identified stations by:-

Ensure compliance to National directivesEnsure compliance to Provincial Escape Prevention Strategy

Number of complaints from courts Prov Head: Crime Prevention



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To ensure effective and improvedpartnerships for the purpose of preventionand detection of crime

Monitor the effectiveness and involvement of role players in:-

CPF’sCommunity Safety ForumsNeighborhood WatchUrban Renewal Strategy at the Presidential StationsBusiness WatchTourism Safety ForumTransport Safety ForumCity PoliceChild Justice Forums

Number of effective CPF’s Prov Head: Crime Prevention

Number of CPF’s trained in Toolkit

Number of effective Community SafetyForums

Number of Neighborhood Watches

Number of Business Watches

To ensure effective fire arm and liquorcontrol at the identified stations

Ensure the effective and efficient functioning of the Designated Police Official atthe identified stations by:-

Training of Crime Prevention personnel in the functions andresponsibilities of Designated Police Officers

Training of police officers (Captain of higher rank) to conduct section11 (Act 75 of 1969) hearings

Monitor area quarterly feedback and compare with circulated firearm

Implement provincial guidelines/ instructions to enhance declaration ofunfitness

Capable and Effective DPO’s Prov Head: Crime Prevention

Number of police officers able to conduct Sec11 hearings

Number of fire arms circulated in relation tonumber seized

Number of unfit declarations in terms ofsection 11

To develop and ensure the implementationof focused liquor strategy

Develop a focused liquor strategy in order to address shebeens as generator ofcrime (Hot Spots) in the identified station areas

Focused strategy

To address the root causes of theidentified crimes through social crimeprevention

Coordinate and Monitor projects implemented at the identified stations Number of projects registered Prov Head: Crime Prevention

Monitor the number of social crime prevention initiatives at schools and otherorganisations

Number of social crime prevention initiatives

Assist the station with public awareness by execution of professional exhibitionsat events at strategic points and social events

Number of exhibitions

Assist the station in educating the youth on relevant social crime preventionmatters

Number of youth awareness initiatives

To ensure professional support to andhandling of victims of crime

Monitor and evaluate extend of victim friendly facilities Extend of victim friendly facilities Prov Head: Crime Prevention



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To ensure 24 hour emergency responseservice within the identified areas of

C KhayelitshaC Mitchells PlainC KuilsriverC GugulethuC Nyanga

Deploy of members and vehicles at the identified stations on a 24 hour basis ofthe:

Dog UnitFlying Squad

Monitoring of vehicles and members deployed Prov Head: Crime Prevention

Involvement of Dog Unit and Flying Squad in focused integrated operations Monitoring of operations involved as per grid

Attending of complaints by the Dog Unit and Flying Squad Number of complaints attended

Compliance with provincial instructions regarding deployment of Dog Unit andFlying Squad

Emergency Response Time

Ensure deployment of telephone operators in the control centre Monitoring of telephone operators per shift

Ensure deployment of sender operators in the control centre Monitoring of sender operators per shift

Ensure that all calls are answered in a prompt and courteous manner in terms ofStanding Orders through continued monitoring by Centre Manager

Ensure the Establishment of a 24 hour complaints desk with a dedicated numberby Management Services

Monitoring of complaints received from thecommunity and internal clients through thecomplaints desk

To enhance Intelligence capacity at stationlevel:

Khayelitsha: 23 to 26Kuilsriver: 8 to 14Mitchells Plain: 18 to 20Nyanga: 6 to 14

Maintain current CIG capacity at the identified stations Number of members placed Prov Head: Crime Intelligence

Ensure the maintaining and expansion of the informer network Number of informers / contact persons

Ensure the identification and addressing of at least one High Flyer in each areaper month

Number of High Flyers identified / addressed

Increase the number of intelligence reports submitted Number of intelligence reports

Provide Station Commissioners and other roleplayers with weekly crime patternanalysis on the identified crimes

Number of Crime Pattern Analysis compiled

To participate in operations aimed atcombating the priority crimes at theidentified stations

Oversee the utilization of personnel utilized operationally by the Deputy AreaCommissioner of the priority stations

Effective utilization of members available foroperations and task teams

Prov Head: OperationalResponse Service

Establish and maintain Task Teams and launch intelligence driven operations

Establish partnerships with all role players in combating priority crimes Number of partnerships

Ensure the execution of all strategies Execution of strategies

Manage and co ordinate the activities off the National Units to support reductionof crime and to support specialize units with specialized skills

Assistance to priority stations



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To investigate crimes and gather allrelated evidence required by theprosecuting authority in order toeffectively solve Serious & ViolentCrimes & Crimes against Women &Children:

TASK TEAM

MURDER

To investigate the 1388 unsolved murderdockets from Khayelitsha.

To investigate the unsolved 1449 murderdockets from Gugulethu, Nyanga andLanga.

MURDER [ SVC TASK TEAMS EAST & WEST]

S To forward not less than 42 dockets to court per month. (inquest or trial)S Tracing of witnessesS Ensure that all available exhibits of the relevant stations have been

forwarded to the lab.S To obtain outstanding medical and post mortem reports.S Identify outstanding suspects.S The arrest of outstanding suspects.S Consultation with prosecutors and magistrates attached to the Dept of

Justice for speedy trials and speedy finalization of inquests.

294 Murder dockets of SAPS Khayelitsha tocourt for trial / inquest

Prov Head: Detective Services

294 Murder dockets of SAPS Guguletu,Nyanga & Langa to court for trial / inquest

Prov. Commander, General Investigationto ensure an increase in the- Cases sent to court measured against casesreported andConviction Rate for:

Murder, Attempted Murder, Robbery Aggravating, Rape,Drug Related CrimesIllegal Possession of Fire arms

S Monthly inspections at each of the five [5] stations focusing on cases sentto court and conviction rate for six [6] crimes

S Monitor action steps by role players in implementation plan as per targetdates

S Issue Provincial guidelines with regard to :C First contact with complainantsC Feedback to complainantsC Crime offices at the various stations are in placeC Detectives are on duty on a 24-hour basis

(3/1/8 [Asst Comm A L du Toit] dated 2003.09.09)C Dockets flow captured on CAS

S To enhance detective capacity and skills at all five stationsS 24 Hour crime office

Monthly inspections performedProv Head: Detective Services

Evaluation Services

Number of action steps attained

The Prov Commander, Organized Crimeto ensure that 40% of all reported crimesagainst Women & Children are sent tocourt:Baseline 38%

RAPE [Child Protection Units]

S Assist by investigating rape cases where the victim is younger than 16years of age.

S Give assistance and guidance in the investigation of rape cases whenrequested.

Number of rape cases sent to court as apercentage [%] of cases reported

Prov Head: Detective Services



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To improve the investigation of prioritizedcrimes by gathering all related evidence,required by the prosecuting authority, inorder to redress crime at the five [5]identified stations by the Criminal RecordCentre

Increase the number of cases attended by 1% Number of cases attended Prov Head: Detective Services

Increase the number of positive cases Number of positive cases

Increase the number of scenes where forensic evidence were gathered Number of scenes where forensic evidencewere gathered

Increase the number of scenes photographed Number of scenes photographed

Increase the number of facial identifications preformed Number of facial identifications preformed

Reduce the reaction time for the submission of album case dockets Reaction time for the submission of album casedockets

Reduce reaction time for forwarding forensic evidence to the Forensic ScienceLaboratory

Reaction time for forwarding forensic evidenceto the Forensic Science Laboratory

Increase the number of suspects identified against positive fingerprints located atcrime scenes [positive cases]

Number of suspects identified against positivefingerprints located at crime scenes [positivecases]

Reduce the number of days to forward SAPS 69's to Detectives Number of days to forward SAPS 69's toDetectives

Increase the number of fire-arms etched Number of fire-arms etched

Identify unidentified firearms Unidentified firearms identified

Locate fingerprints on confiscated Drug packaging Fingerprints located on confiscated Drugpackaging

The Provincial Commander, OrganisedCrime to ensure effective handling ofDrug Related cases

DRUG RELATED [PROV. COMM. ORGANISED CRIME]

S Inspection of 100% of Drug related case dockets at the five stationsS Identification of high flyers at the five stationsS Arrest of outstanding high flyers

Number of dockets inspected vs reported Prov Head: Detective Services

Number of high flyers identified

Number of high flyers arrested per month

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OOOORGANISATIONAL PPPPRIORITIES

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ORGANISATIONAL PRIORITIES

OBJECTIVE KEY ACTION / OUTPUT SERVICE DELIVERY INDICATOR CORE RESPONSIBILITY

PRIORITY 1: MURDER / ATTEMPTED MURDER / ROBBERY AGGRAVATING / RAPE/ ILLEGAL POSSESSION OF FIRE-ARMS/ DRUG RELATED To support Khayelitsha, Mitchell’s Plain, Nyanga, Gugulethu and Kuilsriver in order to address the Provincial Priority Crimes

To ensure optimal utilisation of personnel by increasing the number ofOperational members at :

Khayelitsha: from 273 to 393Kuilsriver: from 237 to 314Mitchells Plain: from 316 to 590 Nyanga: from 172 stabilize on 172Gugulethu: from 87 to 110

Staff operational components at identified stations at100% by means of:

S Audit of personnel.S Redeployment of personnel

Ensure the placement of a Management informationofficial at identified stations

100 % Placement Provincial Head: Human ResourceManagement

Develop an inventory of all personnel ito NMIR

Update PERSAL/PERSAP

Updated manual and electronic personnel files

Design HRMS that will interface with various sub-systems

Fully functional e-HR system

Conduct gap analysis of current and future Humancapital demands

HR forecasting (established vacancies)

Design and implement competency based method ofassessment

Enlistment of Police Act & PSA employees thoughcompetency based Recruitment & Selection.

Ensure Effective performance management by:S Auditing Job Descriptions ,PEP,PAS Redesign / Realign above by utilising Nationally

developed competency profiles & JD’s.S Guiding managers in the process to achieve

sustain ability.

Audit reportFully functional Performance EnhancementProcess

Ensure Absenteeism management by means of:Audit absenteeism ratesImprove absenteeism rates at National Standard of 8 days per member per year

Number of days absent per person




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Improve and maintain competencylevels of personnel leading toproductive behaviours by training:-

Khayelitsha - 65%Mithells Plain - 50%Kuilsriver - 35%Nyanga - 30%Gugulethu - 20%

of all nominations

Provision of training in:

S Managerial - LeadershipS Data IntegrityS Evidence and Crime Scene Man.S LAWS Detective TrainingS Violence against Women & ChildrenS Improving Police PerformanceS Improving FunctionalS Informers HandlingS Forensic Invest.& BallisticS Crime Prevention Level 1S Sanab Workshop

Number of members trained in Functional Policing Provincial Head: Human ResourceManagement

Number of members trained in Sector Policing

Number of members trained in Detective LearningProgramme

Number of members trained in DPO course

Number of members trained in Tactical (SWAT)

Number of members trained in Crime PreventionLevel course

Number of members trained in Client Service &Informers Handling course

Number of members trained in Forensic / BallisticInvestigations & Sec 11 & SANAB

Number of members trained in Serious and ViolentCrime Refresher course

Number of members trained in CSC Commanderscourse / Data Integrity

Number of members trained in Domestic Violence/Data Integrity

Number of members trained in Law (All modules)

Number of members trained in K 53

Number of members trained in VictimEmpowerment




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To ensure the improvement of employee relations

Effective Behaviour and grievance Management bymeans of:

S Audit number of pending disciplinary cases &outstanding grievances.

S Prioritise disciplinary hearingsS Monitor 60 day suspensionsS Render assistance to appointed presiding officers

and disciplinary officials.S Guide managers in discipline and grievance

processes to achieve sustain ability

Audit report

Finalisation of cases - disciplinary and grievanceswithin prescribed time frames.

Provincial Head: Human ResourceManagement

To ensure the provision of EmployeeAssistance

Implementation of EAP by:S Marketing interventions at stationsS Conducting assessmentsS Implementation of multi-disciplinary clinicS MS DebriefingS EAP training of managersS Managerial Development Workshops

Marketed interventions

Assessment reports

Number of interventions

Number of Debriefing sessions

Number of trained managers

Number of managers trained

To provide a quality service to the 5priority stations regarding radiocommunication.

Establish a Task team with all role-players to visit thestations to:-S Determine their needs and other requirementsS Re-programing and repairing of radio’s

Established task team Provincial Head: Logistical Services

Number of needs determined

Number of radio’s repaired and reprogrammed.

Ensure that all talk-groups are functioning properly

Number of visits




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Provide back-up support like standby duties duringspecial operations

Number of call-outs

Give training to clients on how to use equipment andtalk-groups.

Number of members trained

To maintain adequate and well functioning cells as well as cell locks

Ordering of cell locks to ensure that all requests ofdefective locks are reported to DPW and receive thenecessary attention.

Number of cell locks ordered and complainsreported to DPW

Upgrading of cells to conform to acceptable standardby giving these 5 stations high priority in prioritizationof services.

Number of cells that conform to standard

To provide day-to-day maintenance Effect day-to-day repairs promptly to avoiddeterioration of facilities.

Number of Outstanding day-to-day repair issues

Ensure adequate accommodation forimproved service delivery andaccessibility

Monitor the progress to improve accommodation asfollows:-C Khayelitsha - finalize the construction of the new

office blockC Mithells Plain - Upgrading of the station including

project 5 star cellsC Lentegeur (new police station) - Monitor the

planning of building projectC Child Protection Unit - Obtain additional

accommodationS Gugulethu - Monitor the upgrading of the current

leasehold and the building of the new police station.S Nyanga - Monitor the possibility for an additional

police station in Samora Machel.S Kuilsriver - Monitor the building of Blue Downs

(new police station)

Monthly \ Quarterly Progress Report Provincial Head: Logistical Services




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To optimize physical resource utilization to ensure sustainable organization development by effectively managing equipment andadd resources to match personnelplacement.S Handguns - 100%S Handcuffs - 100%S Batons - 100%S Torches - 100%S Bulletproof vests / outers- 100%

Allocation of critical equipment to all operationalmembers of the 5 stations by:

S Audit all critical equipmentS Identify critical needsS Redistribution of critical equipment

Audit report Provincial Head: Logistical Services

Number of critical needs identified

Number of critical equipment redistributed

To provide quality service to the 5stations regarding the repair andmaintenance of firearms.

Identify need for repair and maintenance Number of needs identified Provincial Head: Logistical Services

Monitor the completion of firearms in workshop forsurface treatment

Number of firearms repaired

To maintain vehicle availability at the5 priority stations at 100%

Khayelitsha Mitchells PlainKuilsriverGugulethuNyanga

Orders and allocations to be given to these stations 100% vehicle availability at these stations

Distribution of Reg 80(6) vehicles to the stations Number of Reg 80(6) vehicles distributed




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To provide mechanical support tomaintain the vehicle availability at thepriority stations

Appointment of 2 Superintendents to manage therepair and servicing of all vehicles by monitoring:- S Urgent repairs attended to immediately.S Services and minor repairs to be done on the same

day.S Major repairs should not take longer then three

weeks.S Inform Area fleet manager of progress.

Area fleet managers to :- S To swop vehicles where the km reading is higher

then 180 000 with newer vehicles.S To supply the financial authority for repairs and

services as soon as possible.S Establish an effective line of communication with

the garage.

No of vehicles in garage Provincial Head: Logistical Services

Number of vehicles, with higher than 180 000 Kmreading, re-distributed

To ensure the revision of currentOperational Plan for 2003/2004.

Facilitate 5 Provincial Priority Stations and 2 AreaOffices with the compilation of the revised Operational Plans.

Number of Revised Operational Plans Provincial Head: ManagementServices

Number of workshops conducted

Visits to 5 Provincial Priority Stations to identifyneeds with focus on Strategic Management andProject and Programme Management

Number of needs identified

Coaching members in Strategic Management Tools toassist with creative problem solving.

Number of members coached

Monitoring and Feedback to Provincial Commissioner

Number of Feedback Reports




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To assist with the establishment ofProject Teams to implement theidentified interventions.

Facilitate Project Teams to compile and implementProject Plans.

Number of Facilitation Workshops

Co-ordinate the implementation of Projects. Number of Projects implemented

To facilitate the allocation offunctional and civilian posts at the saidstations to ensure granted personnel strengths using the 2003 REP asguideline

Facilitate the placement of personnel / posts at thesestations to address personnel shortages.

Number of posts placed at stations (Personnel Shortage)

Provincial Head: ManagementServices

Assist the five police stations with the implementationof the Capacity building Plans for the Detective Service

Weekly feedback report from 5 identified stations

Monitor personnel / post placement (shortages) with feedback to the Provincial Commissioner

Number of feedback reports

To facilitate the allocation of Physicalresources at the said stations in accordance to the REP

Support the five [5] Priority stations by facilitating theallocation of physical resources at these stations

Resources allocated

Monitor the relevant enhancement and feedback tothe Provincial Commissioner

Number of feedback reports

To ensure implementation of theprinciples of Service Charter

Establishment of a 24 hour complaints deskwith a dedicated number at Radio Control

Workstudy report for establishment of complaintsdesk

To optimize the network & telephoneinfrastructure at :

Khayelitsha from 39 to 59 Mitchells Plain form 55 to 72Kuilsriver from 34 to 53Gugulethu from 23 to 29Nyanga from 24 to 40

To upgrade the network infrastructure on the site by15 December 2003 in order to accommodate theinstallation of twenty(20) additional computers

Number of additional network connected computers installed

Provincial Head: ManagementServices

The installation of a new PBX by 31December 2003 New PBX installed

The installation of an additional telephoneinfrastructure by 31 December 2003

An additional telephone infrastructure installed




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The installation of a new telephone managementsystem (TMS) by 31 December 2003

New telephone management system installed andoperational

To ensure optimal functionality of allit resources

Prioritise all five(5) sites as “PRIORITY” sites withSITA by 10 September 2003

Number of stations handled as “PRIORITY” bySITA

Prov Head: Management Services

All computers to be network connected with networkprinting capabilities by 15 December 2003

Network connectivity of all computers

To improve the competency levels(knowledge, skills, ability & attitude)of all IT users

Provide procedure manuals of all IT resources by 31 October 2003

Procedure manuals provided

Facilitate & provide training to relevant users toensure the optimisation of IT resources by 12December 2003

Number of trained & informed IT users

To improve the capturing &provisioning of accurate managementinformation

Provide monthly audits by the 5th working day ofevery month

Monthly audits Prov Head: Management Services

Facilitate & provide training to users on relevantsystems by 12 December 2003

Number of trained system users

The implementation of the Image System by 12December 2003

Image System implemented and operational

Develop & implement geographical areal photo-images to link with the current GIS for operationalplanning(s) by 17 October 2003

Geographical areal photo-images implemented




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To enhance the capacity of membersand ensure their operational readinessto combat:

C Murder C Attempted Murder C Robbery AggravatingC Rape

Initiate and present lectures by focussing on:C The ConstitutionC Criminal Procedure ActC Criminal LawC Domestic ViolenceC Child Care Act

Baseline: newTarget: 35 ( 7 lectures per station)

Number of lectures provided Prov Head: Legal Services

Render a legal advisory service by participating in theplanning of crime prevention operations

Baseline: newTarget: 100%

Number of times participated in operationalstructures and assistance given in crime operations

Ensure operational readiness ofmembers to reduce organized crimesby increasing arrests and convictionsfor:S Illegal Possession of Firearms S Possession / Dealing in Drugs

Initiate and present lectures on:C Arms and Ammunition ActC Section 11 and 12C Fire Arm Control ActC Drug Trafficing ActC Liquor Act

Baseline: newTarget: 35 (7 lectures per station)

Number of lectures provided Prov Head: Legal Services




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To ensure improved service deliverythrough effective Archives,Registration, General Administrationand dealing with Complaints.

Provide in-service training regarding:

S Complaints & SO 101.4.S Opening and registering of personnel and

general files, archiving of e-mail etc.S Promotion of Access to Information Act. S Ministerial inquiries.S Questions from Parliament.S Uniformity regarding correspondence to the

PC.S Uniformity regarding drafting and typing of

information notes, letters, faxes, draft replies,etc.

S Amendments of Consolidations and StandingOrders.

S Correct filing, archiving and bring-forward ofcase dockets

S

Target: Five [5] (1 session per station)

Number of training sessions provided to the five[5] stations.

Prov Head: Auxiliary Service

Visits and follow-up visits to the five [5] ProvincialPriority Stations to identify needs and progress withfocus on Archives, Registration, GeneralAdministration and Complaints.

Target: Twenty [20] (4 visits per station)

Number of visits and evaluations at stations




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EXTERNAL

Externally expound the OperationalSupport Communication Strategy by establishing a ProvincialCommunication Committee throughwhich will be communicated to allavailable external role players (media).

Establish an Operational Support CommunicationCommittee (OSCC) including role players fromprovincial, area and identified stations

Establishment of committee Prov Head: Communication

Provincial office to register OSCC communicationproject to obtain necessary funds. (Funds needed forprinting of awareness posters and pamphlets in supportof POSS.)

Register project and obtain funds

PCC to establish a media forum whereby media as oneof the external role players will be informed of OSCC. Get media on our side. Get editors and journalists of identified media onboard.Negotiate with community radio stations, asidentified, for talk time on their broadcasts to promotethe objectives of the new strategy

Establishment of media forum.

PCC to meet weekly to plan, draft and coordinatemessage in support of POSS, which will becommunicated to the target audience by making use ofall available means. Message to be coordinated by PCCas both East and West Metropoles will have to make useof same means to get message across.

Message communicated with and through allavailable media. (Specify who will communicatewhen addressed by PCC.)

Knock & Drop and mainstream media analysis

PCC to draft / compile awareness posters andpamphlets to be printed and distributed in support of OSCC, addressing all prioritized crimes.

Draft / compile awareness posters and pamphletsDistribute posters / pamphlets

PCC to visit Organized Crime Units and promote thesuccesses achieved in the 5 identified areas.

Visits to Units and media statements compiled.Distribute media statements to Knock & Drops, asidentified.




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INTERNAL

Internally promote OSCC and the “Backto Basics” concept with all members.

Provincial office to revisit and obtain posters/pamphletson following:- Code of Conduct- Batho Pele- Service Charter- “Back to Basics”

Compile video inserts on Back to Basics ServiceDelivery issues for distribution and use at stations.

3. Obtain quotations for framing photos to be placed atall police stations.

4. Area and stations to ensure that posters/pamphlets aredistributed throughout station areas and lecture memberson principles / vision / mission.

Number of posters / pamphlets distributed Prov Head: Communication

PCC to develop internal feedback system in line withneeds to address the speedy feedback and evaluationwith regard to successes achieved in addressing thepriority crimes.

Feed successes to media after evaluation.

Develop system Stations to implement system

Successes reflected in media

Knock & Drop analysis

Media analysis

Internal Imbizo Arrange an Internal Imbizo for non-commissionedofficers within the 5 stations

Internal Imbizo

Training for communication officials Adapt training programme to a 2-day workshop forpriority stations.

New programme available before 1 November2003




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To publish an Internal newsletter toensure improved internalcommunication

Develop a newsletter for internal publication andcirculation with a copy of dummy before 7 October2003Establish a committee to decide on content.1st issue to be prepared for December 2003.

Internal newsletter Prov Head: Communications

Established committee

To utilise the SAPS Journal as amedium of communication

Writing articles and taking photos, for submission tothe SAPS Journal, on initiatives launched andsuccesses achieved in the identified areas.

Published articles

To render effective and efficientsupport to the five identified prioritystations in support of a sustainablepeople orientated strategy

Execute inspections / visits by Provincial Office andintervene and assist where necessary by:

C Monitoring financial reports in terms of PublicFinance Management Act

C Monitor distribution and re-distribution offinancial resources

C Evaluating reports with regards to inspections /visits

C Evaluating interventions carried out by areasC Monitoring and attending financial meetings

between area / station personnel

Number of inspections conducted by ProvincialFinancial Services

Prov Head: Financial Services

Number of Provincial interventions at the 5 stations Prov Head: Financial Services

To ensure professional service deliveryto the 5 priority stations throughevaluations

Monitor inspections done by Area Inspectorates Number of evaluations Provincial Evaluation Services

Visits after hours and during weekends to determineresource availability

Number of visits after hours/weekends

Conduct evaluations focused on: C “back to basics” principlesC principles of the Service Charter

Number of inspections

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CCCCommitment CCCCertificate

How we will achieve our Objectives

In the light of our objectives, we will commit all our energy to:

˜ work with the 5 stations, area, provincial, and national role players, the community and business to achieve these objectives;

˜ develop the skills of the people in the Western Cape, including our own skills in the areas that will help us most in achieving our objectives;

˜ create a work environment where the whole complement is focused on delivering a professional service to the internal and external client;

˜ provide reward and recognition to individuals and groups where appropriate;

˜ allocate our resources (people and other) in ways that will best help us to achieve our objectives and to deliver a professional service to the community;

˜ implement this plan in the next 7 months and regularly monitor our progress. Should we not be achieving our objectives we will take action steps to get back

on track.

I commit myself to do everything I can to help the Province reach these objective

----------------------------------------- ------------------------------------ -------------------------------------------Provincial Commissioner : WESTERN CAPE Deputy Provincial Commissioner Deputy Provincial CommissionerM Petros WESTERN CAPE WESTERN CAPE

G L J Schooling M Noqayi

Provincial Heads: Western Cape

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AAAAcknowledgments

Compiled and edited by:

Section: Strategic ManagementManagement ServicesWestern Cape

Documents

D:UsersA JanalieStrategiesPOSS & ZonesPOSS · SAPS to go back to basics of crime prevention in order to ... K Develop and implement a media ... Demonstrate visible and consistent