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Study Guide
2018
FACULTY: Management Sciences
DEPARTMENT: DEPARTMENT OF OPERATIONS & QUALITY MANAGEMENT
QUALIFICATION: BTech: Operations Management
QUALIFICATION CODES: BTOPM1
MODULE: Operations Management 4 MODULE CODE: OPMN 401 SAQA CREDITS: HEQSF LEVEL: 7
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Name of Lecturer : Mr. R. Naidoo (Trevor)
Office : B1-17
Telephone : 3735158
Fax No : 3735337
E-Mail : [email protected]
Department : Operations & Quality
Management
Telephone : 3735158
Fax No : 3735337
Consultation with Lecturer : Thurs 19h00 – 20h00
Fri period 3/4/5
Prescribed Textbook : Stevenson, W.J. (2010) Production and
Operations Management. 9th edition. McGraw Hill.
Prerequisites : You must have passed Operations Management III
to enrol for Operations Management IV
Duration : This is an annual subject and comprises of 3
lectures periods per week (part time).
Equipment required : Calculator; Subject file; Portfolio
Revised Date: December 2017
Revised By: R.Naidoo
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1. Welcome
Welcome to your Operations IV course. Operations is an exciting area of management that has a profound effect on the productivity of both manufacturing and services. . 2. Using your onlineThinkLearnZone (Blackboard) classroom
All taught subjects/modules have their own online classroom on the ThinkLearnZone. You can access your classroom at https://thinklearnzone.dut.ac.za To log in, ask your lecturer for guidance or check out “how to log in” on the DUT e-learning website http://elearning.dut.ac.za/faq/faq_students/ The e-learning website also has contact information for help and technical assistance http://elearning.dut.ac.za/contacts/ You can call the e-learning helpdesk on 031 373 6758 or email them on [email protected] The notes for this subject can also be found on the following website: https://qualityoperations.wordpress.com/btech-operations-management/
3. Introduction to the module Production/ Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. Over 50% of all jobs are related to this field and includes areas such as customer service, quality assurance, production planning & control, scheduling, job/process design, inventory/ stores management, workstudy, ergonomics, supervision of the work force and manufacturing related activities. On the completion of this qualification, you would be competent in applying operations management strategies, tools, systems and techniques to a wide range of manufacturing and service organisations
4. Learning Outcomes underpinned by critical cross-field outcomes
Specific outcomes Learning outcomes Assessment criteria
1. Optimise the
management of
resources under the
control of the
production/
operations
management
departments
1.1 Apply the principles of
product planning in order
to achieve a competitive
edge.
1.2 Formulate the various
production plans.
1.1.1 Production planning
strategies are
identified and applied
in context.
1.1.2 Four types of
production plans are
calculated and
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1.3 Compile a Master
Production Schedule
analysed.
1.1.3 Inputs to the Master
Production Schedule
are identified and
Projected on hand
inventory is
calculated.
2. Evaluate the use
of TQM tools and
new technologies
within an
organisation
2.1 Apply TQM tools to
analyse and detect quality
transgressions in the
organisation.
2.1.1 Appropriate TQM tools
and new technologies are
identified and applied in
context.
3. Develop a
Strategic plan
3.1 Identify the different
strategies that can assist
management in ensuring
long term sustainability of an
organisation.
3.1.1 Strategic objectives are
set.
3.1.2 A suitable strategy is
selected.
3.1.3 A strategic plan is
developed.
4. 4.1 Articulate how new
technology can improve
operations.
4.2 Advise how technology
can be integrated into
operations.
4.3 Implement a Flexible
manufacturing system
4.1.1 An operations plan for
new technologies is
developed.
4.3.1 Develop a FMS
A learning outcome (LO) is the knowledge, skills and attitudes that you will be
able to demonstrate on completion of this course. These learning outcomes provide
the focus for your learning.
The assessment criteria provides:
Information on the type and quality of performance required to demonstrate
the achievement of LO’s
A guide for self directed learning and reflection
5. Learning, teaching and assessment strategies
a) Delivery of the subject The credit value of the subject and the equivalent notional hours of study, represent the notional hours as:
Learning activity % learning time
Lectures 50
Tutorials 20
Self reflective Exercises 20
Research activities 10
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b) Assessment
a. 2 major tests of 100 marks each.
- 1 project – 100 marks
b. a final examination - 100 marks.
A student registered for this course must attain a course mark of 40% in order to qualify to write the final examination. Students who achieve between 45% and 49% in their final examination mark qualify to write the supplementary examination. Those students will be notified of the dates of the supplementary examinations by the examination department. Please refer to your 2018 Rule Book for Students in order to familiarise yourself with all the relevant rules.
6. Copyright and plagiarism The DUT, Faculty and Department emphasizes the need for academic integrity in all student learning and assessment activities. Various formal and informal workshops and training sessions are conducted during the duration of the programme to inform and train students on the plagiarism policies, procedures and guidelines as well as the relevant tools and techniques for referencing the materials and sources used in the completion of assessment tasks. In particular the DUT plagiarism declaration must be completed and submitted with assignments, portfolios and other formative assessments. See Annexure 1. Please be aware that any forms of cheating in your tests and examinations will result in disciplinary action against you. Literature used for assignments or projects that has not been referenced can lead to a charge of plagiarism.
7. Student support Academic support is provided via tutorials and one on one student consultation sessions. In addition at risk students and modules with low pass rates are identified at a departmental/module levels. Basic study skills, note taking, and time management concepts are introduced by module lecturers. Thereafter students are referred to Student Counselling, Student Health services, Library orientation & support and Financial Aid. Finally students also have access to residence study programmes and other courses offered by Student Governance. An informal system of monitoring and tracking is implemented at the module level.
8. Work Integrated Learning (WIL), industry, community, and occupation-related information. Work preparedness concepts, real world based case study, simulations, project work is integrated in the programme at all levels. .
9. Quality assurance and enhancement
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Quality is assured through Informal feedback, internal and external moderation, Lecturer Evaluation Questionnaires (LEQ’s), Subject Evaluation Questionnaires (SEQ’s), Program Review Evaluation and Annual Quality Monitoring. LEQs and SEQs are carried out halfway through the course so that any problems can be addressed in time to benefit the students.
Assessment tasks/methods/standards, module content, teaching approaches, tutorial support and consultation are continuously reviewed and revised when necessary to incorporate feedback from the above quality assurance interventions and student feedback.
10. Registration Please note that you must be registered for this module to be eligible to attend the classes. Attendance registers will be completed after every lecture. Your test marks will not be given to you if you are not registered.
11. Reading list
Gaither, N. (2003). Production and Operations Management. 8th
edition. Belmont. California. Heizer, J. and Render, B. (2007). Principles of Operations
Management. 8rd edition. Prentice-Hall. New Jersey.
12. Evaluation questionnaires During the course of the year, you will be required to complete a
questionnaire that is designed to evaluate the lecturer. Your honesty and assistance in answering this questionnaire can help in identifying areas for improvement.
13. Attendance at Lectures
Lectures are an essential part of this course. Attendance at lectures is
compulsory since they cover the essential contents of each section and give guidance with regard to further readings. Furthermore, announcements e.g. test dates, job interviews, guest speakers, etc are made in class from time to time.
14. Past examination papers
The previous three years final examination papers has been included in
this student guideline. You are required to work through these papers as it would assist in your preparation of tests and examinations.
15. Departmental Policies
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It is extremely important for you to attend lectures regularly and to be on time.
All assignments, projects must be submitted on the due date or earlier.
Students who miss a test or examination because of serious illness must submit a doctor’s certificate within three working days.
Notices for supplementary examinations will be posted on the Faculty notice Board. It is your responsibility to timeously check such notices.
16. Professional Associations
You are urged to join professional associations as this can lead to
employment opportunities. Some of the recommended organisations are: SAPICS - Educational Society for Supply Chain Management SAIIE - South African Institute of Industrial Engineers SAIMAS - South African Institute of Management Services
PLEASE NOTE:
The Department of Operations & Quality Management reserves the right to
amend, modify or change the outlined rules, work scheme and / or assessment
methods at any time during the period of the instructional offering. The
Department reserves the right to substitute any assessment method with other
comparable assessments. The Department is indemnified against all claims
arising howsoever from the amendment of the Learner Guide including
negligence or omission by the Department.
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12. Topics to be covered – Indicative Content
Product Planning and Competitive priorities
Process Design
New Technologies
Master Production Schedule
Materials Requirement Planning
Quality Management
World Class Manufacture
Project Management
Strategic Management
GOOD LUCK AND ENJOY THE COURSE !!!!!
