Upload
others
View
9
Download
0
Embed Size (px)
Citation preview
14-15 September 2016
Lisbon, Portugal
#DeloitteSharedServices
Deloitte Shared Services, GBS & BPO Conference
Breakout 1: Creative Disruption of your Global Business Services through new technologies and delivery models
Duncan Wicks, Procter & Gamble
Creative Disruption of Global
Business ServicesDuncan Wicks
Procter & Gamble
Established in 1837
$76Bn Net Sales
Focusing on 65 Brands:
– 21 “Billion Dollar”
– 10 $1/2Bn Brands
Duncan Wicks Bio
22 years with P&G, based in Newcastle
Experience in Supply Chain & Finance systems
Last 4 years spent with FSS Innovations team:
• Emerging Technologies
• Productivity and Enabling Capabilities
Shared Services
at P&G
Next Generation
Financial Services
Shared Services 2000 to 2005 “Consolidation”
Lift ‘in market’ work, creating
Regional Service Centres
Productivity through restructuring roles and organisation
Consolidate accounting to create
Global Core Financials
Shared Services 2005 to 2011 “Process Transformation”
Org redesign - BPO Partners
& Co-location of work
Local solutions and process
improvements
Runbook automation and
process standardisation
10 Years of P&G and Runbook
Before After
7 Day
Close 4 Day
Close
400 LE’s
~1000 Steps
12 SAP boxes
2011+ “Professionalising” Shared Services
Regional Organisations become Global Services
Emerging Technologies &
Quality Management
Cloud Solutions
P2P – Organisation Blueprint
Operational
Excellence
&
Productivity
Standardization
&
Transformation
Americas
Director
Europe
Director
Asia
Director
Service
Director
Global P2P Team
P2P Global Service Management
2016 2015
Service
Director
Operations
Service Management
Next Generation
Financial Services
Next Generation Financial Shared Services
Self Service as a default
Process transformation, automation,
machine learning and analytics
Simplify the IT landscape, Financial
Platform Transformation
P&G’s RPA Journey
Pilot
Discovery
& POC
Use Cases
Service Line
Expansion
Today
LIVE
2015 2016
Finance, Supply Chain
& Planning
25 Processes Live
25 in Pipeline
8 Production Robots
20 Development Robots
CoE formed
Smart Automation - Centre of Excellence
• Established July 2016, assess and scale by March 2017
• Federated ‘Hub & Spoke’ model
GBS CoE
FinanceSupply
ChainHR
Core
IT
Solution and Market Expertise
Platform Governance
Training & Capability
Opportunity Assessments
Project Delivery
Process Support
GBS Shared Services Lead TeamSponsorship at High Level
Smart Automation - Centre of Excellence Strategies
Engage BPO partners, drive cost reduction
Engage GBS, drive automation for in-house services
Sustain the future with capability and technology
Case Study: MEC Account Proofing Checks
Manual
Process
Automated
Process
DAY 1 DAY 2 DAY 3
Run Checks
Check for
Exceptions
Wait time
More checks run
Fewer resubmissions
Productivity gain
Quality improvement
1 2 3 4 5 6 7 8
Run Checks
Check for
Exceptions
Run Checks
Check for
Exceptions
9
Limited checks
Corrections leading to
resubmissions
Missed errors
Errors logged for analysis
Mini-scenarios
Automation – Right Tool for the Job…
SAP Centric Automation Smart Automation
• Report Verification
• Manage system load and scheduling
• Mini-scenarios enable intelligence
• Interaction across non-SAP
applications
• Lengthening the E2E reach of
process automation
Cognitive Technologies… what’s next?
Thank you for listening !
Duncan Wicks
Procter & Gamble
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee, and its network of member firms, each of which is a legally
separate and independent entity. Please see www.deloitte.co.uk/about for a detailed description of the legal structure of DTTL and its member firms.
Deloitte MCS Limited is a subsidiary of Deloitte LLP, the United Kingdom member firm of DTTL.
This publication has been written in general terms and therefore cannot be relied on to cover specific situations; application of the principles set out will depend upon the particular
circumstances involved and we recommend that you obtain professional advice before acting or refraining from acting on any of the contents of this publication. Deloitte MCS Limited
would be pleased to advise readers on how to apply the principles set out in this publication to their specific circumstances. Deloitte MCS Limited accepts no duty of care or liability for
any loss occasioned to any person acting or refraining from action as a result of any material in this publication.
© 2016 Deloitte MCS Limited. All rights reserved.
Registered office: Hill House, 1 Little New Street, London EC4A 3TR, United Kingdom. Registered in England No 3311052.