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Dublin BusDeveloping a more positive workplace
Dublin Bus
Public transport provide – semi-state
3,500 employees
8 locations – Dublin city
500,000 customers per day
Bus fleet – 1,180 buses
364 day per year – 20 hrs per day
Changing workplace
women at work
older people in the workplace
people with disabilities
changing needs of employees WLB
ethnic minorities
customer needs
equality legislation
Equality and Diversity Strategy
Objectives:
• supporting and protecting staff and business
• building competencies and awareness
• driving and facilitating change
Policy
• commitment to a supportive workplace
• raise awareness
• outline procedures
• management responsibility
Dignity and respect
a positive work environment• made up of different people• reflects the profile of service users• clear lines of communication• clear roles and responsibilities• involvement in decision-making• procedures for dealing with grievances• understands and manages conflict• supports for employees and managers• respect for confidentiality• recognises and rewards good performance • celebrates achievements and events
dealing with conflict
• acknowledge that conflict is part of life / work
• managing conflict central to managing people
• emphasis on informal
• formalise the informal
• act promptly
• alternative conflict resolution
• take action
• keep records
managing conflict• Prevention
– management style– look out for potential conflict– model appropriate behaviour– implement policies– awareness - training
• Dealing with conflict– have a point of contact / source of information and expertise– deal with issues promptly– follow procedures
• Moving on– reach agreement- use counselling / employee assistance - re-enforce policies- capture learning from each experience
what has worked well
• contact person • policies and procedures• awareness raising• on-going training for managers
– knowledge of policies, etc.– management style– conflict resolution
• guidelines for managers• employee assistance programme
The quality of the service you provide is a reflection of the quality of the workplace.
Investment in people is as important as investment in equipment .
Support of people is as important as support and maintenance of equipment.
