Explore the six pillars of a successful performance improvement system

Over the last 6 years, the team at The KPI Institute: Documented 8,000+ KPIs from 16 functional areas and 25 industries;Reviewed 1,000+ performance reports from 125 countries;Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process;Developed 250+ KPI Dashboards and Balanced Scorecards.

With the insights gained we: Assisted 28,000+ organizations in finding solutions for their KPI needs;Trained 2,500+ participants in 40+ countries on how to work rigorously with KPIs.

3 Key Business Benefits Experience the real business applicability of theoretical concepts, by applying 6 performance improvement pillars in 9 different scenarios;Manage poor performance in a measurable and effective manner through corrective actions and initiative management;Improve the organizational decision making process by experiencing a variety of business scenarios.

“I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia

Info at: www.kpiinstute.org | office@kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4311 6556 | RO: +40 3 6942 6935

Certified Performance Improvement Professional

Performance Improvement

Framework

PERFORMANCEIMPROVEMENT

v 1.0 2015

CERTIFIED

PROFESSIONA

L

C-PI

Dubai, UAE1 - 3 March| 7 - 9 June | 13 - 15 December

2www.kpiinstute.org | office@kpiinstitute.org | Certified Performance Improvement Professional

Course Overview

AgendaEducational Resources

FacilitatorsCourse Fees

Registration Form

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques.

This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

Course Overview

Individuals interested in performance improvementEntrepreneurs, analysts and professionals from different fields, interested in performance improvement, will acquire the knowledge needed to better understand performance improvement. The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance improvement skills.

Top/middle/lower management people Individuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Improvement Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Improvement System within their organizations. By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.

Performance management expertsProfessionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now have the opportunity to check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.

Participants profile

Course Overview

Improve performance at all levels, by identifying and addressing specific challenges;

Develop and maintain a functional performance improvement system;

Enhance the decision making process by using relevant data;

Nurture a performance culture;

Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.

Efficiently use performance improvement pillars;

Get insights on best practices in monitoring and reporting KPIs;

Practice conducting performance review meetings and analyzing data;

Systematize the tracking of implemented initiatives to address the objectives set;

Practice performance improvement in 9 different scenarios.

Benefits

Learning objectives

+

Snehal Kaware, Takreer, UAE Zeinab Hassan, Warda, Supreme Council of Health, Qatar

“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

“This is a very interesting course and useful in practice. I would recommend it to everyone in my company.”

Testimonials

3www.kpiinstute.org | office@kpiinstitute.org | Certified Performance Improvement Professional

Course Overview

AgendaEducational Resources

FacilitatorsCourse Fees

Registration Form

“The course content was incentivizing and very specific in the same time. I liked the practical part, it illustrated the information in a very clear way and helped for better understanding.”

Meshal Almotairi, Saudi Arabia

Rahma Al-Ismaili, Rural Areas Electricity Company (RAECO), Oman

“I really enjoyed going through the topics and examples. The quizzes were a really good way to check that we’ve understood and digested everything. This is a great learning and revision tool. I feel that going through this course was very useful and I will share what I have learned in this course with my colleagues.”

Testimonials

Performance Management FrameworkThe Performance Management System Architecture;The importance of implementing a Performance Management System;The Performance Management System tools;The Performance Management System Governance;Levels of a Performance Management System.

Performance Improvement ScenariosOrganizational strategy management;Departmental strategy management;Employee management;Joint Ventures management;Supplier management;Personal management;Process management;Project management;Quality management.

Data AnalysisBusiness analysis techniques;Levels of KPI analysis;KPIs results analysis;Modelling;Benchmarking.

Data Reporting Performance report template development;Report compilation;Quality assurance review.

Decision MakingPerformance review meetings;Corrective actions for KPIs;Effective follow up of performance review meetings;

Initiative ManagementInitiatives documentation form functions;Initiatives documentation process;Developing a Portfolio of Initiatives;Monitoring the initiatives implemented.

Learning and ImprovementKPI Lifecycle Evolution;Strategy review;Performance Management System recalibration;Organizational Capability Maturity Models;Performance Management Maturity Model;

Building a Performance CultureChange management;Employee performance management;Employee engagement; Bonus systems examples;Gamification.

Performance Improvement:Organization - Employee

Organizational strategy management;Departmental strategy management;Employee management.

Performance Improvement: StakeholdersJoint Ventures management;Supplier management;Personal management.

Performance Improvement: OperationsProcess management;Project management;Quality management.

Review and Certification ExamCourse review;Certification Exam.

Day 1 - Performance Improvement Fundamentals

Day 2 - Performance Improvement Pillars

Day 3 - Performance Improvement in Practice

Agenda

Agenda

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Course Overview

AgendaEducational Resources

FacilitatorsCourse Fees

Registration Form

Inclusions

The Certification Exam will take place at the end of the third day of training. It contains 75 questions and the necessary score to pass is minimum 50. The time allocated to finalize the exam is 60 minutes.

Evaluation

Educational Resources

The qualitative reports: Performance Management in 2012 and Performance Management in 2013;

Video doodles: What is a Performance Management System, What is a Strategy Map, What is a Dashboard, What is a Scorecard;

Webinars: Building a Performance Management Culture, Benchmarking Essentials, Applied Benchmarking: Best practices;

Other resources: consisting in articles, books, case studies, documentaries and videos relevant for performance improvement.

Learning experience

Pre-courseThis part of the learning experience is meant to ensure a smooth transition to the face to face training. For a successful learning experience, it is highly recommended to take the following steps:

Online Community – introduce yourself in a dedicated online group and meet the other participants in the training course;Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;Pre-course evaluation – fill in a need analysis, take a short quiz to establish the current level of knowledge and share your expectations. As part of this self-evaluation, you can establish personal learning objectives for this training; Video resources – watch the webinars “Understanding KPIs”, “KPI selection techniques”, “Data gathering” and “Data visualization” to get familiar to Performance Measurement as this is the starting point of the Performance Improvement training course;Prerequisite reading – read several materials in advance, in order to get an overview on the discipline and to gain a more holistic view upon the subject. This reading includes definitions, terminology and history related to Performance Improvement;Assignment– reflect on the Performance Improvement challenges faced in different scenarios and come up with 3 actions that could be taken to improve performance.

Core courseDuring the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of:

Applying concepts in practical exercises;Analyzing case studies and identifying solutions;Using templates to effectively work with performance improvement tools;Sharing experiences and best practices;Creating a network of performance improvement professionals;Evaluating the knowledge gained, through short quizzes to support the final test.

After-courseThe learning process does is not finalized when the face to face training course ends. In order to continue the learning process, we encourage you to take the following steps:

Action plan – present how you will apply in practice what you have learnt during the course;Key Concepts Presentation – create a PPT presentation in order to enhance knowledge transfer to colleagues and evaluate how much you have retained from the course;Forum discussions – be active and continue communicating with other participants and learn from one another;Personal research – Learn more about each of the 9 scenarios discussed during the training course thus gaining further insights into how to apply the 6 Performance Improvement pillars.

Educational Resources

Course materials that consist in: Course slides; Course notes.

Performance Management Toolkit, containing the following templates:

Performance Management System Architecture;Desired State of Evolution;Strategy Map;Dashboard;Scorecard;Portfolio of Initiatives;KPI Documentation form;Initiatives Documentation form.

Associate Membership on smartKPIs.com available for 6 months, providing access to over 8000 KPI examples;

One research report from the Top 25 KPIs series;

One webinar from the 2014 Performance Management Webinar Series.

5www.kpiinstute.org | office@kpiinstitute.org | Certified Performance Improvement Professional

Course Overview

AgendaEducational Resources

FacilitatorsCourse Fees

Registration Form

Facilitators

Testimonials

“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.”

“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.”

“(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”

“Very dynamic and interactive course; knowledgeable and approachable course facilitator.”

Perviz Aslani, EMBAWOOD, Azerbaijan

Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia

Ayhan Aydoğmuş, Roketsan, Turkey

Arturo Cruz, Abu Dhabi Aviation, UAE

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

Training CoursesCatalogue 2015

Facilitators

Adrian BrudanGeneral Manager TKI EMEA

Adrian Brudan is the General Manager of The KPI Institute EMEA Region.Adrian is an expert researcher, practitioner and consultant with 6+ years of experience in the deployment and

implementation of KPI Management Frameworks. He has been involved in designing and delivering the Institute’s KPI educational programs, aimed at competency development in the area of Performance Management and Measurement. He specialized in organizational performance measurement and management capabilities assessment using internally researched and developed performance management maturity model frameworks.As an educator, Adrian has facilitated tens of training courses and advisory programs on performance management subject matters in multiple industry settings ranging from oil & gas industry, utilities and healthcare to airline industry.As a consultant, he holds valuable experience both in Performance Management, and Project Management. His expertise and knowledge range from the implementation and review of performance management architecture, to KPI Scorecards and Dashboards design.Part of The KPI Institute consultants’ team since its inception, he was involved in several international projects reviewing performance management architectures for clients in Europe, Middle East, Southeast Asia and Australia.

Mihai TomaHead of Professional Practice TKI MENA

Mihai Toma is the Head of Professional Practice MENA at The KPI Institute. His research activity in the Performance Management field has resulted in the documentation and

revision of over 1000 Key Performance Indicators.Some of Mihai’s most significant research programs have resulted in the development of several publications such as “The KPI Compendium” and the “Top 25 KPIs in 2011-2012” Report Series.Mihai gained a solid background in implementing performance management systems as he facilitated The KPI Institute’s establishment with strategic direction and with cascading KPIs from organizational level to individual level.Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards. He assisted in developing the performance management system architecture for The KPI Institute’s clients from various industries and functional areas.As a facilitator, Mihai developed and delivered training courses on selecting and documenting KPIs, managing individual performance, as well as The KPI Institute’s KPI Professional Certification course. As a Certified KPI Practitioner, Mihai has advised and worked with a variety of international clients from industries such as petrochemicals, utilities, healthcare, construction materials production, pension funds, food production and professional services. Among the most important clients Mihai has worked with are CELCO, Wadi Al Jizzi Power Company (WAJPCO), ARASCO, Abu Dhabi Retirement Pensions & Benefits Fund (ADRPBF).

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Course Overview

AgendaEducational Resources

FacilitatorsCourse Fees

Registration Form

Course Fees

Course Fees

*The course fee includes course materials, lunch and coffee breaks.

If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Organize this training course in-house

Operated by Connected Performance Training Institute under DED Trade License number 718620

HeadquartersMelbourne Office

Life.lab Building198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, AustraliaT: +61 3 9028 2223 M: +61 4 2456 8088office@kpiinstitute.org

European DivisionSibiu Office

Sibiu City CenterSomesului Street, No. 3 - 550003Sibiu, RomaniaT: +40 3 6942 6935 M: +40 7 4706 0997office@kpiinstitute.org

Middle East DivisionDubai Office

The Fairmont DubaiSuite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4311 6556 M: +971 55 787 6427office@kpiinstitute.org

Dusit Thani, 133, Sheikh Zayed Road,Dubai, UAE

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

We invite you to contact the event manager to enquire about special rates from the venue.

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$3,150 USD $3,050 USD $2,650 USD7 - 9 June

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$2,800 USDby September 11th

$3,000 USDby January 30th

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Course Overview

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FacilitatorsCourse Fees

Registration Form

Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

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2. Pay by credit card using the online facility;

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