DUBAI HOSPITAL - dha.gov.ae · DUBAI HOSPITAL Dubai Hospital is a specialized hospital with numerous specialized centres that include cardiology, oncology and kidney disease. It also

DUBAI HOSPITAL

SERVICE CATALOGUE

1

Contacts

Al Khaleej Street, Al Baraha,PO Box 7272 Dubai, UAE

[email protected]

800342

+971 4 217 9340

24/7

TIMING

TIMING

FOR WHOM? INFORMATIONRECEIVED BY

PAYMENT METHOD

MEN

WOMEN

PEOPLE OF DETERMINATION

CHILDREN

SENIOR CITIZENS

CASH

CREDIT CARDWEBSITE

KEY ICONS

GENERAL ICONS

E-MAIL

TELEPHONE

LOCATION

FAX

DUBAI HOSPITAL

Dubai Hospital is a specialized hospital with numerous specialized centres that include cardiology, oncology and kidney disease. It also includes around 26 surgical and medical departments.

The major development in Dubai since the mid-1970s, and the city’s subsequent growth in population, resulted in DHA decision to build a specialized hospital in 1977.

By March 1983, the Dubai Hospital began admitting patients, augmenting the medical services offered.

The number of visitors reached 250,000 during the year and the number of surgical operations reached to 10,000 operations per year.

Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of the latest date of update. Dubai Health Authority has the right to make any modification, revocation or addition to the mentioned in this guide, including, for example, waiting times, official working hours, financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to change according to health status, events and official holidays. For more information, please call 800324.

First Issue 2019

2 3

CUSTOMER JOURNEY OUT-PATIENT

2

Appointment

Pharmacy

108

Laboratory

7

Physician assessment

3

Reaching the hospital

4

Registration

The patient provides the following documents:−Original valid emirates ID− Health card number −Original insurance card−GCC card−Valid passport−Driving license

Counter in the registration area

These steps are done when/if applicable

Payment

5

The patient proceeds to the cashier counter to pay the needed service fees (if applicable).

Cashier counterThe nurse checks the patient’s vital signs (blood pressure, temperature, weight, height, etc..).

Vital signs check-up

Nurse assessment

6

9

Radiology

When the patient arrives at the hospital, suitable parking should be available and accessible.

Finding suitable parkingReferral letter from PHC is automatically forwarded to the hospital, the hospital will book an appointment and communicate it to the patient.

Take appointment

The patient checks-in to the lab to provide samples requested by the physician (if applicable).

Giving samples

The physician assesses the patient, takes his/her history, then prescribes the suitable medication, orders some lab tests, and/or radiology tests (if applicable).

Consultation and medicine prescription The patient checks-in the radiology

lab for imaging diagnosis (if applicable).

Taking diagnosing via imagesThe patient collects the medications by visiting thepharmacy (if applicable).

Receiving medication

Accessing out-patient information

1

Gathering of informationThe patient can access DHA website or call 800DHA or use Dubai health booking application to get the needed information about the services provided, working hours and doctors’ names available.

4 5

Part of the discharge process

Patient arrives in the ER where physician decides if the patient is for admission (check Emergency Journey).

CUSTOMER JOURNEY IN-PATIENT

2

AppointmentEntering the hospital

1 4

Physician assessment and order for admission

Laboratory

7

Samples requested by the physician are done at the bedside of the patient (if required).

Giving samples

Admission to the hospital’s room

Receiving discharge instructionsPharmacy

10

6

12

Follow-up appointment

118

Radiology

The patient is taken to the radiology lab for imaging diagnosis (if required).

Taking diagnosing via imagesThe patient collects the medications by visiting the pharmacy.

Receiving medicationAppointment will be given by the hospital to the patient.

Booking the appointment Discharge from the hospital

Physician assessmentThe physician place an admission order date & time in SALAMA , the patient will be instructed to come on specificdateandtimetocompletethe admission formalities & the payment, Visit the case management to allocate bed & communicate with admitting unit, patient proceeds to inpatient room.

9

Care provision

Receiving medical care(if required)

The patient takes referral from a PHC. (check step 2).

Er admission Elective admissionAfter the appointment, the patient must come to the hospital to assess the situation and determine the diagnosis of admission to the hospital.

Taking appointmentThe patient proceeds to the in-patient room.

In-patient room

Payment

5

The patient proceeds to the cashier counter to pay the needed service fees if applicable).

Cashier counter

During the stay

3

Registration

The patient provides the following documents:−Original valid emirates ID− Health card number −Original insurance card−GCC card−Valid passport−Driving license

Counter in the registration area

6 7

ER referral for patient admission

CUSTOMER JOURNEYEMERGENCY

ER consultation and medical care

7

Consultation

Accessing information

1

Gathering of information

The patient accesses DHA website or call 800DHA to get the needed information about the services provided, working hours and doctors’ names available (if applicable).

2

Reaching the centre either by ambulance

or individually

When the patient arrives at the hospital, suitable parking should be available and accessible.

Finding suitable parking

Laboratory

8

The patient checks-in to the lab to provide samples requested by the physician.

Giving samples

9

Radiology

The patient checks-in the radiology lab for imaging diagnosis.

Taking diagnosing via images

3

Upon arrival

Patient with T1, T2, or T3, will be sent directly to the emergency room for treatment.

T4 /T5 will proceed directly to registration counter

Discharge

or Admission

or Transfer

10

10

10

Patient will be discharged depending on results

Patient will be transferred depending on the condition

5

Nursing assessment

Triage by category

4

Identification/Registration

Proceed to the emergency counter and povide the below documnets:− Original valid emirates ID− Health card number − Original insurance cardoranyvalididentificationdocument

Emergency counter/registration area

Payment(Only applicable to to t4/t5)

6

The patient proceeds to the cashier counter to pay the needed service fees (if applicable).

Cashier counter

Payment if required

11

Proceed to the cashier counter to pay the service fees.

Cashier counter

Patient discharge and follow-up arrangements

12

After submitting the referral letter from PHCSS, the operator of the hospital will book an appointment and communicate it to the patient.

Taking appointment

When/if applicable

Nephrology (Kidney) ServicesAdult NephrologyPaediatric Nephrology

Obstetrics and Gynaecology Services Obstetrics and Gynaecology

Ophthalmology (Eyes) ServicesOpthalmology (Adult/Pediatric)Optometry

Orthopaedic Surgery ServicesAdult Orthopaedic SurgeryPaediatric Orthopaedic Surgery

Otolaryngology (ENT) Services AudiologyAudio Vestibular MedicineOtolaryngology (ENT)

Paediatrics ServicesGeneral PaediatricsNeonatology

Rheumatology ServicesRheumatology

Urology Services Urology

CLINICAL SUPPORT SERVICES

Medical Laboratory ServicesMedical Laboratory

Mental Health and Psychology ServicesPsychology

Nuclear Medicine and Molecular ImagingNuclear Medicine and Molecular Imaging

Nutrition and Clinical Dietetics Services Nutrition and Clinical Dietetics

Physical Medicine and Rehabilitation ServicesPhysical Medicine and RehabilitationOccupational TherapyPaediatric RehabilitationPhysiotherapySpeech Therapy

Radiology ServicesGeneral Radiology

PHARMACY SERVICES

Pharmacy ServicesPharmacy

FACILITY FAQ

Facility FAQ

INTERCONNECTED SERVICES

Interconnected Services

ADMINISTRATION SERVICES

Health CardCreate New/Renew/Lost Health Card

Birth Certificate ServicesBirthCertificate(New/Modify/LostServices)

Medical ReportIssue New/Duplicate Medical Report

MEDICAL SERVICES

Anaesthesiology ServicesAnaesthesiology

Cardiology (Heart) ServicesAdult CardiologyInterventional CardiologyPaediatric Cardiology

Cardio-Thoracic (Heart and Chest) Surgery Services Cardio-Thoracic (Heart and Chest) Surgery

Critical Care Medicine ServicesAdult Critical Care MedicinePaediatrics Critical Care Medicine

Dental ServicesOral and Maxillofacial SurgeryOrthodonticsPaediatric Dentistry

Emergency Medicine ServicesGeneral Emergency MedicineObstetrics & Gynecology EmergencyPaediatric Emergency Medicine

Endocrinology ServicesAdult EndocrinologyPaediatric Endocrinology

Gastroenterology ServicesPaediatric Gastroenterology

General Surgery ServicesAdult General Surgery

Haematology - Oncology (Cancer Care) ServicesClinical HaematologyMedical OncologyPaediatric Haematology - Oncology

Immunology ServicesImmunology and Allergy

Internal Medicine ServicesInternal Medicine

INDEX OF SERVICES

ADMINISTRATIONSERVICES

12 13

For Whom?

UAE NationalsResidentsExpatsVisitors

Health Card

Payment Methods

Create New/Renew/Lost Health Card A health card is being created for all patients in order to facilitate all transactions and registrations during all services in hospital and maintaining patient’s records and medical history.

Service LimitationsExemption of certain cases from the Commission’s decision.

Service ChargesNew Health Card

120AEDUAE National

adults

70AEDUAE National

children (10 - 17yrs)

25AEDUAE National

children (0 - 9yrs)

320AEDResident

adults/wife of UAE Nationals

220AEDResident children

(10 - 17yrs)

120AEDResident children

(0 - 9yrs)

320AEDGCC adults

220AEDGCC children (10 - 17yrs)

120AEDGCC Children

(0 - 9yrs)

320AEDChildren of local mothers adults

220AEDChildren of local

mothers (10 - 17yrs)

120AEDChildren of local

mothers (0 - 9yrs)

Duplicate Health Card

70AED

Walk in

Sun - Thu7:30am - 2:00pm

Emergency 24hrs for patients only

Delivery Time10-15 minutes

Health Card

UAE Nationals

• Valid original passport + copy• Valid original Emirates ID + copy• Family book + copy• Photograph

Wife of UAE Nationals

• Valid original passport of wife and husband +copy Emirates ID of wife and husband + copy

• Marriagecertificate(withattestationsrequiredonlyforMarriagecertificateissuedoutsidethecountry+copy)

• Family book + copy• Recent Photograph • Electricity bill or proof of residence + copy

Children of Local mother

• Valid original passport of mother + copy• Valid original Emirates ID of mother + copy• Family book for mother issued from Dubai + copy• Recent photograph • Birthcertificateforthechild+validoriginalpassport

• Valid original passport (and UAE visa) + copy• Valid original Emirates ID + copy• Recent photograph• Electricity bill or proof of residence + copy

Residents

• Valid original passport + copy, valid original Emirates ID• Proof of housing - work - study - investment in the

Emirate of Dubai • Recent photograph• Electricity bill or proof of residence + copy

Residents of Gulf Countries in Dubai

• Valid UAE passport + copy, valid original Emirates ID• Valid Marsoom + copy• Electricity bill or proof of residence + copy• Recent photograph

UAE Nationals with passports only

14 15

Birth Certificate Services

Walk in


Delivery Time30 minutes

For Whom?


Birth Certificate Services

Birth Certificate (New/Modify/Lost Services)

Documents Required UAE Nationals• Valid original passport + copy• Valid original Emirates ID + copy• UAE Citizenship + copy• Family book + copy• Originalmarriagecertificate+copy

Residents• Valid original passport + copy• Valid original Emirates ID + copy• Originalmarriagecertificate+copy

(attestations from the UAE consulate and from the Ministry of Foreign Affairs arerequiredformarriagecertificates issued from outside UAE)

Issuance of Lost Birth Certificate for the concerned person outside the country Provide all the above documents and submit:

• An authorization letter from birth certificateownermentioningtheauthorizedperson’s full name and completed attestations as below:

1-UAE consulate attestations from the outside country 2- Ministry of Foreign Affairs attestations in UAE• Valid passport copies for the parents and thebirthcertificateholder

Additional DocumentsFor police cases, communications and requests are made from legal affairs withanofficialletter

BirthcertificateinEnglishareissuedaccording to the jurisdiction in the hospital in which the delivery took place. An arabic version is provided, as a reference.

Thebirthcertificateincludesthefollowingdata:• Child’s name, father’s name, mother’s name• Nationalities of both parents• Religion• Child’s date of birth of the Hijri and

Gregorian years • Place of birth• Issuance and signature of the employee and

the approval of the Director and seals

Customers can apply for:

• IssuingabirthcertificateforanewborninLatifa Hospital

• Issuingacopy,modificationorreplacementforthelostbirthcertificateissuedfromLatifa Hospital

• Theconcernedpersonorfirst-degreerelatives or other representatives with officialauthorizationlettercanrequest the service

• For lost birth certificate services, the submission of police letter is a must

• Old birth certificate for Rashid Hospital from 30/12/1974 to 31/12/1979 can take delivery notification from Latifa hospital, (theyhavetocollectbirthcertificatefromAl Baraha hospital)

• Old birth certificate for Rashid Hospital for the year 1980 to be delivered from Dubai Hospital

• Old Birth Certificate for Rashid Hospital from 01/01/1981 to 03/05/1986 to be delivered from Latifa Hospital

Payment Methods

Service Charges70AED

newcertificate

70AEDlostcertificate

70AEDextracopycertificate

16Walk in


Emergency 24hrs for patients only

Documents Required• Original valid Emirates ID• Original Health Card• Health insurance card • Copy of a valid residence

Delivery Time10 working days

For Whom?


Payment Methods

Medical Report

Issue New/Duplicate Medical ReportIt is a procedural service provided to customers based on their request.

A medical report includes:

• The patient diagnosis and treatment• The results of laboratory and radiology

investigations • The course of the treatment

Service Charges270AED

new report

120AEDcopy of a report

Service Limitations• The medical report can only be issued

if the last doctor’s visit does not exceeds 6 months

• Report can only be issued to the customerortoafirst-degreerelative

• A medical report form must be filledoutifitisnotreceivedbythecustomer

• For any other cases, the customer is directed to the legal affairs Department

MEDICALSERVICES

20 21

Anaesthesiology Services

AnaesthesiologyAnaesthesiology services provide pre, during and post operations anaesthesia care and interventions such as general anaesthesia, regional anaesthesia (spinal/epidural anaesthesia) and conscious sedation, in addition to offering pain management care which all aim to ensure patients’ safety and comfort.

Sun - Thu 7:30am - 2:30pm


For Whom?


Cardiology (Heart) Services

Adult cardiology services include but are not limited to:

• Management of stable and non stable coronary artery disease

• Management of valvular heart disease• Management of acute myocardial infarction• Coronary angiogram and angioplasty• Transcatheter mitral and aortic valve

interventions • Transcatheter left atrial appendage closure• Adult congenital heart disease clinic• High risk cardiac clinic• Heart failure clinic• Cardiac rehabilitation clinic• Management of cases of heart failure,

hypertension and cardiogenic shock• Anticoagulation services• Cardiac electrophysiology and pacemaker

services• Cardiac nuclear medicine, CT scans, MRI

services• Cardiac rehabilitation • Non-invasive cardiac laboratory (e.g.

echocardiogram, dobutamine echo, exercise tolerance test, 24hrs blood pressure monitoring, electrocardiogram, treadmill stress test, holter monitor)

Adult Cardiology

For Whom?


UAE Nationals Tue 8:00am - 1:30pm4:00pm - 8:30pm

ResidentsMon 3:00pm - 8:30pm

Delivery TimeNew Appointment30 minutes

Follow-up15 - 20 minutes

Test Results • Test results can be viewed through

the DHA App• Visit the centre in case of critical results

• Referral letter required from Primary Health Care centres or

• Referral letter required from private sector

• Admission from A&E in case of emergency

Notes

22 23

Preparation Steps Fasting overnight

Interventional CardiologyInterventional cardiology services provide intravascular, catheter-based techniques in the treatment of patients with cardiovascular diseases.



Adult congenital heart disease clinicEvery 1st and 3rd Sun of every month10:00am - 1:00pm

Delivery TimeDepends on each case

For Whom?


• Patients with severe renal dysfunction• Patients with acute brain damage

(hypoxic brain damage), brain haemorrhage or trauma

Service Limitations


Paediatric cardiology services provide diagnosis and treatment for children’s cardiac problems (congenital or acquired cardiac and cardiovascular abnormalities).

Those services include but are not limited to:• Postnatal and neonatal evaluation to rule

out congenital heart disease and early diagnosis of critical congenital heart disease

• Evaluate and manage patients with congenital heart disease, arrhythmias and acquired heart disease (Kawasaki disease, viral myocarditis, rheumatic fever, etc)

• Outpatient care paediatric cardiology clinics where thorough physical examination is conducted and also CXR, ECG, ECHO are performed when indicated

• Arrhythmia management• Manage patients with cardiac complaints in

the emergency department• Performing diagnostic and therapeutic

cardiac catheterisation

Paediatric Cardiology

For Whom?


Mon and Wed 8:00am - 2:30pm





24 25

Cardio-Thoracic (Heart and Chest) Surgery

Test Results • Test results can be viewed

through the DHA App• Visit the centre in case of

critical results

Sun8:00am – 2:00pm

Delivery TimeNew appointment 25 minutes

Follow-up 15 minutes

For Whom?


Cardio-Thoracic (Heart and Chest) Surgery Services Critical Care Medicine Services

Adult Critical Care MedicineAdult critical care medicine services include but are not limited to:

• Monitoring and stabilisation of ICU patients including ventilator management and invasive /non-invasive critical care procedures

• Conducting the necessary diagnostics tests such as basic echography and ultrasound

• Continuous Renal Replacement Therapy (CRRT)

• Invasive and non-invasive hemodynamic monitoring

• Performing diagnostic bronchoscopy and percutaneous tracheostomy



24/7


For Whom?


• Pregnant women only should refer to Latifa Hospital for these services

Note

Our services include but not limited to:Providing care to patients requiring cardio-thoracic and anesthesia including:• Off pump or on pump HYPERLINK

http://www.stvincenthospital.com/Services/heart-vascular-centre/coronary-artery-bypass-grafting.aspx coronary artery bypass grafting (CABG)

• Valvular heart surgery including • Ascending Aortic dissection /aneurysm repair• Minimally invasive cardiac surgery (MICS)

{mitral, tricuspid, ASD}• Surgery for cardiac tumors• Surgery for pulmonary emboli• Surgery for infective endocarditis• Paediatric and adult congenital heart surgery• ECMO (Extra Corporeal Membrane Oxygenation)

service for cardio or pulmonary failure cases.• Endoscopic vein or radial artery harvesting for

CABG cases • Thoracic surgery services including: lung and

mediastinal tumors surgery, lung biopsy, decortication for lung infection (empyema) surgery

• as well as Video-assisted Thoracic Surgery (VATS) for various lung conditions including pneumothorax.

We also provide surgical backup and anesthesia service for:• TAVI, Watchman device, Mitral clip and Mitral

ballooning procedures at Dubai and Rashid Hospitals

• Adult pacemaker program including placement of CRTD devices for patients with failing hearts and for Cardioversion cases

• Paediatric Cath Lab services (including complex congenital anomalies, pulmonary artery stenosis, etc.)

• Cardiac anesthesia backup for non-cardiac surgery procedures in OT

Covering referrals from private sector on cardiothoracic surgery cases

26 27

Critical Care Medicine Services

Paediatrics critical care medicine services provide 24/7 comprehensive care for severely sick infants and children or those who need a high level continued monitoring, intubation or ventilation, single or multiple-organ support in a specialized inpatient unit.

Paediatrics Critical Care Medicine

For Whom?


Walk in

24/7


Preparation Steps Medically compromised patients may have to provide a referral letter from their respective physician for clearance.

Oral and Maxillofacial SurgeryOral and maxillofacial surgery services provide the diagnosis and treatment for many hard and soft tissues diseases, injuries and defects in the head, neck, face and jaws.

Those services include but are not limited to:• Temporomandibular Joint managements • Tooth Extractions • Dental Implant Removal• Dental Trauma management • Oralinflammatory/Infectionmanagement• Oral lesions Management • Pre-Prosthetic Surgery • Surgical root canal treatment • Oral rehabilitation under GA



Sun and Mon7:50am - 2:10pm

Delivery TimeUp to 40 minutes

For Whom?


Dental Services

28 29

Orthodontics services provide diagnosis and treatment of dental deformities as well as irregularity between the lower and the upper jaw.

Those services include but are not limited to:• Comprehensive Orthodontic treatment • Interceptive orthodontic treatment • Orthognathic treatment

Orthodontics

For Whom?


Sun and Thu7:50am - 2:10pm

Delivery Timeup to 40 minutes



Dental Services

Paediatric dentistry services provide comprehensive care for the health of the children’s mouth, teeth and gum, as well as education for parents/care-givers regarding early prevention of dental caries and oral diseases.

Those services include but are not limited to:

• Paediatric Dentistry • Tooth crowns for children • Dental Restorations • Dental Trauma management • Oralinflammatory/Infectionmanagement• Interceptive orthodontic treatment • Pulpotomy of decideous tooth • Preventive dental services • Root canal therapy • Teeth scaling and polishing • Complete oral rehabilitation under GA

Paediatric Dentistry

Preparation Steps Medically compromised patients may have to provide a referral from dentists caries free and good oral hygiene.

For Whom?


Mon - Thu7:50am - 2:10pm

Delivery Timeup to 40 minutes



Dental Services

30 31

Emergency Medicine Services Emergency Medicine Services

General Emergency Medicine

Obstetrics & Gynecology Emergency

General emergency medicine services include but are not limited to: • Management of medical emergencies

(cardiology, internal medicine, nephrology, oncology, endocrinology, rheumatology, haematology)

• Management of surgical emergencies (general surgery, cardiothoracic surgery, urology, ophthalmology, Ears/Nose and Throat (ENT).

• Management of trauma patients (adult and children) - initial management and stabilisation can be done at Dubai Hospital then transferred to trauma centre (Rashid Hospital) as indicated.

• Management of all urgent/emergency care services, paediatrics emergencies of passengers and staff at Dubai international airport and Al Maktoom international airport.

Obstetrics & Gynecology emergency services includes but not limited to management of all obstetrics and gynecology cases per hospital triage policy.

This include initial assessment, stabilization, management of all urgent/emergency cases anddirectedadmissiontothespecifiedward. It also include management of all other semi emergency and walk in clinic cases on outpatient bases.





Walk in

24/7

Delivery TimeDepends on each case(As per triage category)

Walk in

24/7


For Whom?


For Whom?


32 33

Emergency Medicine Services

Paediatric emergency medicine services provide care, diagnosis and treatment for undifferentiated, unscheduled children with acute illnesses or injuries that require immediate medical attention.

Paediatric Emergency Medicine

For Whom?




Walk in

24/7


• Paediatric trauma cases are referred to Trauma centre - Rashid Hospital

Note

• If available, previous laboratory tests should be presented in addition to the normal documents (refer to the customer’s journeys)

Additional Documents

Endocrinology Services

Preparation Steps Forthefirstvisit,patientmustbefasting for 7-8 hours

Adult EndocrinologyGeneral endocrinology and diabetes services include but are not limited to:• General Diabetes management• Combined diabetes and nephrology clinic• Combined diabetes and antenatal clinic• Adolescence clinic (jointly with

Paediatric Endo)• Insulin pump clinic• General endocrine clinic• Thyroid clinic• New referral clinic.• Ultrasound thyroid and parathyroid clinic• Biopsy of thyroid tumors using ultrasound

imaging• Biopsy of lymph nodes using ultrasound

imaging for thyroid cancer patients• Obesity management services• Hormone levels analysis

(dynamic testing service)• Management of pituitary disorders• Management of adrenal disorders• Management of men’s health• Management of female hormonal disorders• Management of neuroendocrinal tumors• Diabetes Education

Test Results • Test results can be discussed with the

doctor when visiting the clinic

General EndocrinologySun (UAE Nationals) 7:30am - 2:30pmDiabetes Clinic Mon 7:30am - 2:30pmGeneral Diabetes (UAE Nationals) Combined Diabetes/ANC (UAE Nationals) Combined Diabetes Nephrology (UAE Nationals and expats) Insulin Pump Clinics (UAE Nationals) New Referral Clinic (UAE nationals)General Endocrinology ClinicTue (Expat) 3:00pm - 9:00pmThyroid Clinic Wed (UAE Nationals)7:30am - 2:30pmThyroid USS Clinic Sun - Mon (UAE Nationals and Expats) 7:30am - 2:30pm• •

Delivery TimeNew appointment: 40 minutes Follow-up: 30 minutes

For Whom?


34 35

Endocrinology Services

Preparation Steps ForBloodglucoseandlipidsprofile,patientmust be fasting

Paediatric EndocrinologyPaediatrics endocrinology services provide diagnosis and treatment of children with diseases of the endocrine system, such as diabetes and growth disorders.

These services include but are not limited to:

• Diagnosis and management of children with short or tall stature

• Diagnosis and management of children with hypo or hyperthyroidism

• Diagnosis and management of children with early or late puberty

• Diagnosis and management of children with neuroendocrine disease (replacement therapy)

• Diagnosis and management of children with genetics endocrine disorders (e.g. Down syndrome, Turner syndrome)



Sun - Thu7:30am - 1:30 pm



For Whom?


• If available, previous laboratory tests should be presented in addition to the normal documents (refer to the customer’s journeys)


Gastroenterology Services

Paediatric gastroentrerology services provide diagnosis and treatment for gastrointestinal tract conditions and diseases, liver and pancreas and Nutritional diseases of infants and children up to 15 years old.

Paediatric Gastroenterology

For Whom?


WeeklySun - Tue and Thu8:00am - 1:45pm

First, third, forthandfifthweekTue 8:00am - 1:45pm


Follow-up30 minutes



• If available, previous laboratory tests should be presented in addition to the normal documents (refer to the patient journeys)


36 37

General Surgery Services

Preparation Steps The night before the surgery• Light meal for dinner with no alcohol• Do not have anything to eat or drink

after midnight• Take a shower or bath and wash your body

thoroughly using anti-bacterial soap the night before or the morning of surgery

• Stop taking all aspirin or other non-steroidal anti-inflammatorydrugs,supplementsandanticoagulant medications

Adult General SurgeryAdult general surgery services include but are not limited to:

• Acute care consultation in accident and emergency

• Elective bariatric consultations and surgeries in addition to being a referral centre for bariatric complications

• Proctology consultation and surgeries• Hepatobiliary consultations and surgeries• Gastro Intestinal tract tumor surgeries• Specialized hernia services consultation and

surgeries• Endocrine surgeries • Breast surgeries • Diabetic foot and wound care surgeries



OPD ClinicsWound Clinic Sun: 2:30pm - 8:40pmHepatobiliary ClinicSun: 2:30pm - 8:40pmBreast Clinic Mon and Wed 7:30am - 2:30pmGeneral Surgery Clinic Tue: 2:30pm - 8:40pmHernia Clinic Wed: 2:30pm - 08:40pmThyroid Surgery Clinic Every 2nd and 4th Week Wed: 7:30am - 2:30pmBariatric Clinic Thu: 7:30 - 2:30pm


For Whom?


Haematology - Oncology (Cancer Care) Services

Clinical HaematologyHematology department provides services for diagnosis and treatment of all types of benign and malignant hematology. Treatment are offered according to the disease which can be as inpatient for eg: Acute leukemia and highly aggressive lymphoma, as outpatient or in daycare/infusion centre.

Procedures which are done in the department are:• Bone marrow aspiration and trephine biopsy• Lumbar puncture and administration of

chemotherapy• Transfusion of blood products• Plasma exchange• Red cell exchange transfusion for sickle

cell disease• Administration of chemotherapy, monoclonal

antibiotics and other immunotherapies



Clinic Tue 7:30am - 11:30am

Wed3:00pm - 8:20pm

Thu3:00am - 8:20pm

Blood Transplant Patients Morning only


Follow-up20 minutes

For Whom?


38 39


Medical oncology services provided diagnoses, treatment and follow-up for cancer in adults using chemotherapy, hormonal therapy, biological therapy, targeted therapy, and immunotherapy.

Those services include but are not limited to:• Breast cancer screening• Bowel cancer screening• Upper or lower GI endoscopy and bronchoscopy• Comprehensive tumor board, genomic testing,

second opinion.• Diagnostic imaging including x-ray, CT scan,

MRI, ultrasound imaging, PET scan, PSMA PET scan, bone scan, radioiodine therapy and scan, lutetium therapy, and other radiological techniques as well as interventional radiology services.

Medical Oncology

For Whom?


Sun and Wed 7:40am - 1:30pm

Delivery TimeNew appointment30 minutes




Cases that requires rediation therapy since this modality is currently not available

Service Limitations

Paediatric Haematology- OncologyPaediatric haematology - oncology services provide the diagnosis, treatment and prevention of blood diseases (haematology) and cancer (oncology) in children in addition to research.



Oncology ChildrenSun - Mon7:10am - 10:50am

Haematology Paediatrics Sun - Mon10:20am - 1:50pm



For Whom?



40 41

Immunology Services

Immunology and AllergyImmunology services provide the diagnosis andtreatmentforimmunodeficiencystatesand allergic conditions (such as: chronic sinusitis and allergic rhinitis, drug allergy, insect allergies and food allergies) in addition toofferingspecifictestslikeskinpricktesting, challenging with an allergen and desensitisation for allergies.



Mon 7:30am - 2:00pm

Tue3:00pm - 8:30pm



For Whom?


Internal Medicine Services

Internal medicine services provide care and management of patients (both acute and chronic cases). In addition to pre-preparation consultative services for inpatient and outpatient clinics and reviewing surgical cases with medical condition in the pre and post operative periods.


• Performtestssuchas:Peritonealfluidaspiration, pleural tap, lumbar puncture, arterial blood sampling

• Perform diagnostic tests for various medical condition (cardiovascular diseases, respiratory diseases, abdominal disease, etc.)

• Perform endoscopies

Internal Medicine

For Whom?


Tue3:00pm - 8:20pm

Wed8:00am - 2:00pm


Follow-up20 minutes



42 43

Nephrology (Kidney) Services

Adult nephrology services include but are not limited to:

• Extra-corporealbloodpurificationforcritical, unstable patients

• Plasma exchange sessions for patients with autoimmune diseases

• Kidney transplant follow up and treatment of complication

• Acute and chronic dialysis therapy in the form of haemodialysis or peritoneal dialysis

• Diagnosis of acute kidney injury/chronic kidney disease

• Diagnosis and treatment of nephritic syndrome

• Conducting combined clinics to improve service like endo-nephrology, nephron-vascular and rheumatology-nephrology.

• Conducting pre-hemodialysis educational program for patient in stage IV and V not on RRT.

In general wards:• Plasma exchanged for patient with

anti-immune, hematological condition . Patient who need desensitization prior to transplantation.

• Diagnosis, treatment and follow up of patient with all type of glomerulonephritis.

• Diagnosis and management of AKI and CKD.

Adult Nephrology

Preparation Steps Visitors will be accepted for dialysis only in emergency conditions, they will be taken for dialysis on machine which is allocated for visitors from all over the world , who has initial negative testing for HIV, HBV and HCV.

For Whom?


Nephrology clinic Mon - Tue7:00am - 11:30am

Dialysis unit Sat - Thu 7:00am - 11:30am




Paediatric nephrology services provide comprehensive care for kidney function and kidney problems in children for the preservation of kidney health. It starts from diet and medication treatment to renal replacement therapy.

Paediatric Nephrology

For Whom?


Mon and Thu7:30am - 2:30pm




Nephrology (Kidney) Services

44 45

Obstetrics and Gynaecology Services

For Whom?



Sun, Mon, Tue 2:30pm - 6:20pm


General obstetrics and gynaecology services. Basic and routine obstetrics care includes:• Routine ANC for all cases after booking and

referral from PHC• Special services for the high risk pregnancy (see

below)• Delivery services (normal delivery and caesarean

section with the needed care and services, e.g Anaesthesia)

• Ultrasound as part of radiology department services

Basic and routine gynaecology services include:• General gynaecologic consultation and services

in women health issues(reproductive health, infertility, menstruation and menopausal problems and contraception)

• General and benign gynaecologic disorders care and management (medical and surgical) and uterinefibroidsanomalies

• Postnatal clinicsSpecialized obstetric services include:• Specialized combined ante-natal clinics (diabetic

ante-natal clinic, rheumatology ante-natal, cardiac ante-natal)

• Fetal echo clinic• Feta-maternal unitEarly pregnancy assessment unit specialized gynaecologic services include:• Endometriosis clinic• Laparoscopy services and minimal access surgery• Urogynaecologic services• Colposcopy/cervical cytology services• Ultrasound as part of radiology

department services

Obstetrics and Gynaecology

Preparation Steps Some tests and procedures (delivery) require fastingFor surgical procedures:• Avoid using skin products such as deodorant,

perfume, body lotion or powder• Avoid shaving your operation site• Remove all body jewellery

Opthalmology (Adult/Pediatric)Ophthalmology services include but are not limited to:

• Cataract surgery with intraocular lens implantation

• Paediatric ophthalmology• Corneal transplantation operations• Glaucomascreeningandfilteringsurgery• Orthoptic treatment and surgical correction

and paralytic squint management for ocular motility disorders and squint in children

• Conduct ocular exams, with multifocal electroretinogram (mERG), Visual Evoked Potential (VEP), Optical Coherence (OCT) Optical Tomography Angiography (OCTA)

• Retinal pathology treatment with anti-VEGF intra-vitreal injections, laser and surgical interventions

• Oculoplastic, orbits and reconstructive surgery including lacrimal via interventions

• Laser technology - argon, krypton, diode, Yttrium Aluminum Garnet (YAG). pattern laser

• Laser-Assisted In Situ Keratomileusis (LASIK) procedures




Sun - Wed3:00pm - 8:00pm


For Whom?


Ophthalmology (Eyes) Services

46 47

Ophthalmology (Eyes) Services

Optometry services provide primary eye and vision care, eye examinations to detect vision problems and prescribtion of corrective lenses to correct those problems in addition to orthoptic services.

Some of the performed tests include but are not limited to:

• Corneal topography• Biometry• Ophthalmic ultrasound scans• Elecrodiagnostic testing• Visualfieldtesting• Contactlensfittingand• Fundus Fluorescein angiographies

The services also offer the photography of the bottom of the eye, optic nerve and retina.

Optometry

For Whom?


Walk in

Sun - Thu7:30 am - 2:30 pm

Sun - Wed3:00pm - 8:00pm




Adult Orthopaedic SurgeryAdult orthopaedic services include but are not limited to:Trauma management:• Management of post-traumatic deformities/

fractures and sports injuries• Management of pelvis, spine and around

joint fractures• Perform revision and reconstruction surgery

for septic complications

Orthopaedic surgeries:• Arthroscopic surgery of knees and shoulders

and sport injuries• Artificialjointreplacement(hip,knee,

shoulder, elbow)• Management of degenerative joint diseases• Management of ligament tears through

surgery• Plasma or stem cells injections to treat

joint pain• Hand surgery for all traumatic and

degenerative problems of the hand and wrist• Perform reconstructive surgery using

Ilizarov technique• Perform corrective surgery after post-

traumatic deformities and non-unions• Provide comprehensive medical care and

surgical procedures to treat a wide range of spinal traumas/tumors/infection/degenerative conditions/deformities

Sun9:00am - 1:40pm

Mon3:00pm - 8:40pm

Wed3:00pm - 6:30pm


Follow-up20 minutes

For Whom?


Orthopaedic Surgery Services

Test Results • Test results can be viewed through the

DHA App• Visit the centre in case of critical results

Preparation Steps Depends on each case

48 49

Paediatric orthopaedic surgery services provide the diagnosis, treatment, and management for children’s musculoskeletal problems such as: Limb and spine deformities since birth.

Paediatric Orthopaedic Surgery

For Whom?


Sun and Thu8:30am - 1:00pm




Orthopaedic Surgery Services Otolaryngology (ENT) Services

Audiology services provide new-born screening, diagnosis, treatment and monitoring of disorders of the auditory and vestibular system portions of the ear.

Audiology

For Whom?



Mon and Wed3:00pm - 9:00pm




For new-born screening, only referral request is required

Note

Service ChargesFree of charge for new-born screening

50 51

Audio vestibular medicine services provide the investigation, diagnosis, treatment and rehabilitation of both adult and children with hearing and balance disorders.

Audio Vestibular Medicine

For Whom?


Sun, Tue, Wed and Thu7:30am - 2:30pm

Mon3:00pm - 9:30pm




Otolaryngology (ENT) Services

Otolaryngology (ENT)General otolaryngology services include but are not limited to:

• Head and neck prosthetics post-surgery• Hearing assessment for adult, children and

new-borns• Laryngoscopy• Evaluation of hearing and balance• Diagnosis and management of voice

disorders• Diagnosis and management of swallowing

disorders• Phoniatrics and voice clinic• Cochlear implant surgery• Septoplasty surgery• Surgery of vocal cords diseases• Salivary gland surgery• Tonsillectomy and adenoids surgery



Sun -Thu7:30am - 2:30pm

Mon and Wed3:00pm - 9:00pm


For Whom?


Otolaryngology (ENT) Services

52 53

For Whom?


Walk in

General Paediatrics Clinic Tue and Wed3:00pm - 9:00pm

Mon and Thu7:30am - 2:30pm

Paediatric Asthma ClinicMon8:00am - 2:00pm


General Paediatric services provide diagnosis, treatment, prognosis, and follow-up concerning the growth, development and overall health of infants, children, and adolescents for acute or chronic conditions.

General Paediatrics



Paediatrics Services

• The child’s vaccination book

In addition to the required documents (see patient’s journeys), please present:


Paediatrics Services

For Whom?


NeonatologyMedical care for new-born infants, includingpremature new-born, extreme low birth weight,critically ill babies and referred cases from other hospitals. Service includes Invasive and non invasive ventilation, High frequency ventilation, Nitric Oxide therapy, Total Body cooling, Neonatal total parenteral Nutrition, Routine new born and hearing screening, Phototherapy and exchange transfusion. Round the clock Delivery room on call service is provided for high risk deliveries and babies in the postnatal ward. In addition, immediate specialty consultation.is given to particular neonatal cases (e.g.ophthalmology, cardiology,Paediatric nephrology, Paediatric surgery ,Paediatric neurology , ENT, Paediatric gastroenterology).All discharged babies are followed up in a dedicated Neonatal out patient clinic.

Neonatology services provide comprehensive medical care for new-born infants, including premature new-born, extreme low birth weight, critically ill babies or referred cases.

In addition, immediate specialty consultation is given to particular neonatal cases (e.g. ophthalmology, cardiology, nephrology, neurology).



• The child’s vaccination book

In addition to the required documents (see patient’s journeys), please present:


Walk in

Sun3:00pm - 9:00pm

Tue8:00am - 2:00pm

Wed3:00pm - 8:30pm

Delivery TimeNew AppointmentDepends on each case

Follow-up30 minutes

54 55

Rheumatology Services

Rheumatology services provide the diagnosis and management of patients with different rheumatological diseases and musculoskeletal complaints by performing thorough clinical evaluation and laboratory work.

Those services include but are not limited to:• Early arthritis clinic• Osteoporosis clinic• Pregnancy rheumatic diseases clinic• Nephrology and rheumatology clinic• Ophthalmology and rheumatology clinic• Musculoskeletal ultrasound clinic• Joint aspiration (therapeutic and diagnostic)• Intra-articular joint aspiration and injection• Ascetic/pleuralfluidaspiration(therapeutic

and diagnostic)• Lumbar puncture for diagnosis and

treatment

Rheumatology

For Whom?




Early Arthritis Cinic (UAE Nationals) Sun 7:30am - 2:30pm

Osteoporosis Clinic (UAE Nationals and expats)Sun 3:00pm - 9:00pm

Rheumatology Clinic (non UAE Nationals) Mon 3:00pm - 9:00pm

Rheumatology - ObstetricsTue 7:30am - 2:30pm

Rheumatology- Nephrology (UAE Nationals) Wed & Thu 7:30am - 2:30pmMusculoskeletal US clinic- Mon afternoon

• •


Urology Services

UrologyUrology services provide the prompt and efficientdiagnosisandmanagementtopatients with different urological disorders.


• Intravenous Urography (IVU) and Micturating Cystourethrogram (MCU)

• Urodynamics investigations• Ureteroscopy and percutaneous

nephrolithotomy for urinary stones• Extracorporeal Shock Wave Lithotripsy

(ESWL)• Transurethral Resection (TUR) for prostatic

diseases and bladder tumours• Men’s Health Clinic: Surgical Treatment of

the Emergency Department• Laparoscopy for nephrectomy,

varicocelectomy, ureterolithotomy, radical prostatectomy and pyeloplasty

• Circumcision procedures• Onco-urology services• Management of stones in children





For Whom?


CLINICAL SUPPORT SERVICES

58 59

Medical Laboratory Services

For Whom?


Laboratory services provide comprehensive diagnostic laboratory services such as collecting and analysing samples according to the clinician’s request for the purpose of diagnosis, treatment, prevention or follow up of diseases and other conditions.

Laboratory services include but are not limited to:• Anatomical pathology (histopathology and

cytopathology)• Clinical biochemistry• Microbiology and infectious diseases tests• Haematopathology• Immunology

Medical Laboratory

Preparation Steps Depends on the requested test

Test Results • Tests results can be viewed through the

DHA App• Contact by phone in case additional samples

are required

Walk in

24/7

Some tests may require to make an appointment (e.g.GTT Test, Semen analysis, Sweat Chloride)


Mental Health and Psychology Services

PsychologyPsychology is the science that investigates how people think, feel and behave the way they do. Applied in a medical setting, the overall goal of psychology services is to provide specialized support and assistance to healthcare providers and their patients so that the patient’s mental health needs are met within the context of their overall medical care. The Psychology Section at Dubai Hospital operates under the premise that integrated healthcareisbeneficialtobothpatientandprovider as it enables caring for the whole patient, which in turn, improves illness-management outcomes. Psychology areas of emphases include but not limited to, adjustment to chronic and acute illness, adherence to medical regimens, psychosocial and lifestyle factors affecting health and illness, issues related to pain management, coping and stress tolerance, end-of-life issues, psychosocial and familial stress, and the prevention of more serious mental health problems through early detection and intervention. Services

Treatment services and interventions offered include, but not limited to: • Cognitive-behavioral therapies• Behavioral interventions• Supportive counseling• Individual, couple and group therapies• Psychological assessment• Otherspecificinterventions• Consultations with interdisciplinary teams• Liaison services between medical providers

and patients and their families• Staff in-service/training programs and

community initiatives

Mon and Tue8:30 am - 1:30 pm


For Whom?

UAE NationalsResidentsExpats

60 61

Nutrition and Clinical Dietetics Services

Nutrition and Clinical DieteticsClinical Dietetics and nutrition services provide health education services, dietary assessment and nutritional supplements to patients in need of organising and controlling their diet such as diabetics, elderly, children and pregnant women.


• Provide crucial support to all specialties by assessing, monitoring and optimizing the nutritional status of patients, including those who require tube feeding and appurtenances Nutrition assessment for in-patients and out patients to provide proper intervention

• Patient and families education and counselling session

• Organize the nutrition public awareness for clients



General Dietetic ClinicSun, Wed and Thu7:30am - 1:30pm

Diabetes Dietetic Clinic of Carb Count Mon7:30am - 1:30pm

Paediatric Dietetic Clinic Tue7:30am - 1:30pm

Nutrition Store Service Sun, Mon, Tue, Wed and Thu7:30am - 1:30pm


For Whom?


Nuclear Medicine and Molecular Imaging

Nuclear Medicine and Molecular Imaging

For Whom?




Test Results• Test results can be viewed

through the DHA App

• Visit the centre in case of critical results

Preparation Steps• Fasting• Stop some medications as

indicated• Stop some types of food

as indicated

Nuclear medicine services provide the diagnosis and the comprehensive treatment to a variety of diseases (types of cancers, heart disease, gastrointestinal, endocrine, neurological disorders).Those services include but are not limited to:• Heart disease: Myocardial perfusion scintigraphy• Brain death and brain tumors: brain scintigraphy• Gastrointestinaldisorders:oesophagealreflux

and transit time scintigraphy, gastric emptying scintigraphy, Meckel’s diverticulum scintigraphy

• Hepatobiliary disorders: liver scintigraphy• Infection/inflammation:labelledwhitebloodcells

scintigraphy, leuko scan• Tumor markers: tumors scintigraphy, radioiodine

therapy• Lung disorders: lung ventilation and perfusion

studies• Bone disorders: bone scintigraphy, joint

scintigraphy• Kidney and renal disorders: renal scintigraphy,

nuclear cystography• Thyroid disorders: thyroid scintigraphy,

radioiodine ablation• lymphatic system disordrs: lymphoscintigraphy,

sentinel lymph node scintigraphy• Vascular disease: varicocele scintigraphy• Others: dacryo scintigraphy, testicular perfusion

scintigraphyMolecular imaging-PET-CT Services• PET/CT Clinic • FDG-PET-CT for Adult & Paediatric • Ga-68-PMSA-PET/CT scan

(prostate cancer)• Ga-68-DOTATOC-PET/CT scan

(neuroendocrine tumors)• F18-FDG-PET-CT Cardiac viabilityRadionuclide and Molecular therapy services:• Thyroid cancer clinic• Radioiodine Therapy of Thyroid cancer• I-131 MIBG Therapy for Neuroendocrine Tumors • LU177-PMSA-Prostate Cancer Therapy • I-123 thyroid cancer diagnosis scan • Bone pain palliation (Samarium153,

Rhenium 188).BMD services for adults and Pediatrics

62 63

Physical Medicine and Rehabilitation Services

Physical medicine and rehabilitation services include but are not limited to:

• Physical Medicine & Rehab consultation and prepare Rehab plan for Paediatric and Adult Musculo-Skeletal and Neurological disorders

• Physical Medicine & Rehabilitation consultation and prescription of required medication

• Evaluation prescription and supervision of Rehabilitation program

• Musculoskeletal Ultrasonography as bedside diagnosis for MSK conditions

• Ultrasound guided intra-articular injections and soft tissue injection (Bursa, Tendon etc)

• Regenerative Medicine including Platelet Rich Plasma

Physical Medicine and Rehabilitation

For Whom?




Sun-Thu7:45am - 2:15pm


Follow-up20 minutes

Occupational TherapyOccupational therapy services provide teaching techniques that help restore, strengthen and enhance the capacity of paediatrics and adult patients with diseases or injuries to take care of themselves and maintain the skills for daily activities or work/school.





For Whom?


• Session will be discontinued if the patient is severely sick like having high fever

• Medically unstable patients• Patients with communicable diseases

Service Limitations


64 65


Paediatric rehabilitation services provide prevention, treatment, and management of congenital and childhood-onset physical impairment which aim to enhance and restore functional ability and quality of life.

Rehabilitation and therapy are provided for following Paediatric conditions, but not limited to:• Neuro-Paediatric rehabilitation therapy for

Cerebral palsy, Delayed Physical and Mental developmental disorders

• Congenital Musculo-skeletal anomalies• Congenital foot deformity • Erb’s Palsy

Paediatric Rehabilitation

Preparation Steps Patient must be fed one hour before starting the treatment session

For Whom?






• Session will be discontinued if the patient is severely sick like having high fever

Service Limitations


PhysiotherapyPhysiotherapy services provide management and treatment of injury, illness or disability through movement and exercise, manual therapy, education and advice.

The services include but are not limited to:

• Electrotherapy• Kinesiotherapy• Hydrotherapy• Chest Physiotherapy• Pre and Post operative Musculoskeletal

rehabilitation• Sports injury rehabilitation• Neuro-rehabilitation• Spinal Decompression therapy• Extra-Corporeal Shock wave therapy for

Musculo-skeletal condition• Isokinetic assessment• Woman’shealthandpelvicfloorrehabilitation





For Whom?


• Medically unstable patients• Patients with communicable diseases

Service Limitations


66 67

Speech TherapySpeech therapy services provide treatment, support and care for children and adult who havedifficultieswithcommunicationincludingspeech or language disorders, eating, using various method that include physical exercises to strengthen the muscles used in speech (oral motor work).



Sun, Mon, Tue and Wed8:00am - 2:00pm

Thu8:00am - 12:00am


Follow-up30 minutes

For Whom?


Payment Methods

• Medically unstable children• Severe mental disability• If the child is sleepy

Service Limitations

Service Charges

Free for UAE Nationals

192AEDper session for expatriates usually covered

by insurance companies

Physical Medicine and Rehabilitation Services Radiology Services

Preparation Steps Depends on the procedure/operation type

General RadiologyGeneral radiology services include but are not limited to:

• X-Ray:fluoroscopy-defecogram;Statsscan,mobile X-rays

• CT Scan: plain, with contrast, virtual colonoscopy, CT enterography, CT perfusion, CT cardiac

• MRI: Plain, with contrast, stress cardiac MRI, MRI Prostate, MR spectroscopy, MRI perfusion, MRI enterography, MRI arthrography

• Ultrasound• Gastro radiology services• Chest radiology services• Mammography - diagnostic mammography

and biopsy service

(Note: Some of the above-specialized services may not be available in all the centres/hospitals. The practitioner shall refer accordingly)




Delivery TimeX-ray5 - 10 minutes

CT10 - 15 minutes

CT with contrast20-30 minutes

Ultrasound10-15 minutes

MRI25-60 minutes

For Whom?


Some images may be affected if the patient had any of the following:• Prosthesis• Pacemaker• Dental braces

Service Limitations

PHARMACY SERVICES

70

Pharmacy Services

Pharmacy section offers comprehensive pharmaceutical care & medication managment services to assure ultimate therapeutic outcomes & highest customer satisfaction rate.

Pharmacy

For Whom?

UAE NationalsResidentsVisitors

Walk in

24/7


FACILITIES LICENSING SERVICES 7

Activate Facility Licence 14Add Facility to Group 15Amend Facility Licence 16Cancel Facility Licence 17Change Facility Name 18Change Facility Ownership 19Change Medical Director 20New Facility Licence 21Purchase and Issue Attested Medical Report 22PurchaseSickLeaveCertificates 23Purchase Products 24Renew Facility Licence 25RequestMedicationDisposalorTransferCDCertificate 26Request for Temporary Permit 27Temporary Facility Closure 28

PROFESSIONAL LICENSING SERVICES 41

Activate Professional Licence 56Appeal for Violations 57Cancel Professional Licence 58Claim CPD Points 58Issue Sick Leave 23Payment of Fines 24Print Duplicate Professional Licence 25RaiseConflict 26Register DHCC Professionals 26Register Professionals 27Renew Professional Licence 22Renew/Restore Professional Registration 23RequestforGoodStandingCertificate 24Schedule Oral Assessment 25Update Professional Licence 26Update Professional Registration 27Upgrade to Premium 28VerifyProfessionalQualificationRequirement(PQR) 27





FACILITY FAQ

74 75

Required document to issue birth certificate/health card issuing & renewing/ medical report?Available in DH services catalog.

Required time/days to complete a services?Available in DH services catalog.

Waiting time for services completion? Available in DH services catalog.

Taking appointment? • Vist the nearest PHC to get a referral Letter • Call DHA800 for appointment OR visit DH personally

Services prices? Available in DH services catalog.

Physician names & profiles? List of DH Physcain names and the clinic name is shared with DHA call centre regularly.

Working hours? DH Provide: 24/7 services for ER/Inpateint areasOutpatient: each clinic Timing is available in the service Catalog

Clinic location? Patients are guided while in DH toward the exact clinics location.

Visiting hours for children? From 4:00pm - 8:00pm

Follow up on requested services? EachservicehasaspecificTurnaroundtimewhichiswellexplainedtotheclientuponapplication for the service (e.g Medical Report would be completed within 10 days) once service is completed the client will receive an SMS.

Facility FAQ Facility FAQ

Printing machine availability ThecustomerhastogototheflowershopLocatednearthemainreceptionwheretheycan:• Copy a document : 1 AED• Print a document : 4 AED

Private room availability?According to patient clinical condition a private room request can be granted,then If a private room is available, it will be granted or the customer will be placed on waiting list.

Is it possible to see the doctor without appointment?appointment to DH specialty clinic will be possible only after granting referral from PHC.

Is it possible to get near date appointment/urgent appointment/appointment without referral? Near Date Appointment /urgent appointment: Depend on the availability of the slot in the required clinic, appointment without referral it is not allowed.

Who is attending physician in the clinic and in which room? The customer will know the attending physician and the clinic room upon the completion of registration in the appointment date.









INTERCONNECTED SERVICES

78 79


Services name Name of related service

• Adult cardiology services • Radiology/diagnostic radiology• Medical laboratory service• Surgery services • Cardiology services • Follow-up outpatient clinics• Consulting and treatment service• Surgery • Nutrition service • Pharmacy service

• Adult critical care medicine services • Radiology/diagnostic radiology• Medical laboratory services• Patient entry services• Critical care medicine services • Consulting and treatment services• Surgery services • Anesthesiology services • Nutrition services • Pharmacy service

• Adult endocrinology services • Radiology/diagnostic radiology• Medical laboratory services• Internal medicine • Endocrinology services• Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Nutrition services • Pharmacy service



• Adult gastroenterology services • Radiology/diagnostic radiology• Medical laboratory services• General surgery services • Anesthesiology services • Gastroenterology services • Patient registration services• Follow-up outpatient • Consulting and treatment services• Nutrition services • Pharmacy service

• Adult general surgery • Radiology/diagnostic radiology• Medical laboratory services• Registration services• Anesthesiology services • Consulting and treatment services• Pharmacy service • Nutrition services • Health education service

• Adult nephrology services • Radiology/diagnostic radiology• Medical laboratory services• Nephrology (kidney) services • Internal medicine services • Patient entry service• Follow-up outpatient clinics • Nephrology services • Consulting and treatment services• Surgery services • Nutrition service• Pharmacy service

80 81


• Adult orthopaedic surgery • Radiology/diagnostic radiology• Medical laboratory services• Orthopedic services• Anesthesiology services • Patient registration services• Outpatient clinics• Consulting and treatment services• General surgery services • Nutrition services • Pharmacy service • Physiotherapy services

• Anaesthesiology services • Patient entry service• Outpatient clinics• Consulting and treatment services• Surgery service• Pharmacy service • Emergency medicine services

• Audio vestibular medicine services • Radiology/diagnostic radiology• Medical laboratory services• Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Nutrition and clinical dietetics services• Pharmacy service

• Audiology services • Auditory rays• Consulting and treatment services• Audio vestibular medicine services • Anesthesiology services • Registration services• Pharmacy service • Health education services


• Bstetrics and gynecology services • Radiology/diagnostic radiology• Medical laboratory services• Bstetrics and gynecology services• Internal medicine services • Patient entry service• Follow-up outpatient clinics • Nephrology services • Consulting and treatment services• Nutrition service• Pharmacy service

• Cardio-thoracic (heart and chest) surgery services

• Radiology/diagnostic radiology• Medical laboratory services• Cardiac surgery services• Anesthesiology services • Cardiology (heart) services• Patient registration services• Outpatient follow-up service• Consulting and treatment services• Pharmacy service • Nutrition services

• Clinical genetics and metabolic diseases services

• Radiology/diagnostic radiology• Medical laboratory services• Internal medicine and endocrinology

services • Patient entry service• Outpatient follow-up service• Consulting and treatment services• Nutrition services • Pharmacy service

• Endodontics services • Medical laboratory services• Inpatient and outpatient services• Radiology/diagnostic radiology• Pharmacy service

Interconnected Services Interconnected Services

82 83


• Female pelvic and reconstructive surgery services

• Radiology/diagnostic radiology• Medical laboratory services• General surgery services • Anesthesiology services • Orthopedic services• Patient registration services• Outpatient clinics• Consulting and treatment services• General surgery services • Nutrition services • Pharmacy service • Physiotherapy services

• General dental services • Radiology/diagnostic radiology• Medical laboratory services• Dental services • Follow-up outpatient clinics• Consulting and treatment services• Pharmacy service

• General emergency medicine services • Radiology/diagnostic radiology• Medical laboratory services• Surgery services• Internal medicine services • Patient registration services• Consulting and treatment services• Surgery services • Pharmacy service

• General ophthalmology • Radiology/diagnostic radiology• Anaesthesiology• Medical laboratory services• Emergency• Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Pharmacy service


• General otolaryngology (ent) services • Radiology/diagnostic radiology• Anaesthesiology• Medical laboratory services• Emergency• Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Pharmacy service

• General pediatrics services • Radiology/diagnostic radiology• Medical laboratory services• Pediatrics services • Patient entry service• Outpatient follow-up service• Nutrition services • Pharmacy service

• General physical medicine and rehabilitation • Inpatient and outpatient services• Radiology/diagnostic radiology• Physical medicine and rehabilitation • Health education services

• General radiology/diagnostic radiology services • Consulting and treatment services• Inpatient services• Emergency medicine services • Outpatient services

• Gynecic oncology service • Radiology/diagnostic radiology• Medical laboratory services• General surgery services • Internal medicine • Registration services• Outpatient clinics• Consulting and treatment services• Pharmacy service

• Health education services • Consulting and treatment services• Inpatient services• Emergency medicine services • Outpatient services


84 85


• Hematology services • Radiology/diagnostic radiology• Medical laboratory services• Registration services• Outpatient follow-up service• Anesthesiology services • Pharmacy service • Nutrition services • Health education services • Consulting and treatment services

• High risk pregnancy and morbidly adherent placenta

• Medical laboratory services• General surgery• Radiology/diagnostic radiology• Paediatric cardiology • Patient entry service• Consulting and treatment services• Surgery service• Pharmacy service

• Immunology services • Radiology/diagnostic radiology• Medical laboratory services• Registration services• Outpatient follow-up service• Pharmacy service • Health education services • Consulting and treatment services

• Internal medicine for obstetric • Radiology/diagnostic radiology• Medical laboratory services• Consulting and treatment services• Paediatric cardiology• Patient entry service• Pharmacy service



• Internal medicine services • Radiology/diagnostic radiology• Medical laboratory services• Internal medicine • Patient entry service• Outpatient follow-up service• Consulting and treatment services• Nutrition services • Pharmacy service

• Interventional cardiology services • Radiology/diagnostic radiology• Medical laboratory services• Anesthesiology services • Cardiology services • Patient entry service • Follow-up outpatient clinics• Consulting and treatment services• Surgery • Pharmacy service

• Interventional radiology services • Medical laboratory services• Surgical services• Cardiology (heart) services• Medical oncology services • Outpatient clinic • Consulting and treatment services• General surgery services

• Issue/renew health card • Registration service• Payment service

• Issue new/duplicate medical report • Registration service• Payment service• Medical services

• Medical laboratory services • Medical laboratory services• Inpatient and outpatient services• Operations services

86 87


• Medical oncology services • Radiology/diagnostic radiology• Medical laboratory services• General surgery services • Anesthesiology services • Medical oncology services • Patient registration services• Follow-up outpatient • Consulting and treatment services• Rehabilitation services• Nutrition services • Pharmacy service

• Neonatology services • Radiology/diagnostic radiology• Medical laboratory services• Anesthesiology services • Paediatric services• Patient registration services• Consulting and treatment services• Critical care medicine services • Nutrition services • Pharmacy service

• Nuclear medicine and molecular imaging • Inpatient and outpatient services• Radiology/diagnostic radiology• Physical medicine and rehabilitation • Health education services

• Nutrition and clinical dietetics services • Inpatient services• Consulting and treatment services• Outpatient clinics

• Obstetrics & gynecology emergency • Radiology/diagnostic radiology• Anaesthesiology• Medical laboratory services• Bstetrics and gynecology services• Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Pharmacy service


• Optometry services • Radiology/diagnostic radiology• Medical laboratory services• Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Pharmacy service

• Oral and maxillofacial surgery • Radiology/diagnostic radiology• Medical laboratory services• Oral and maxillofacial surgery services • Patient registration services• Outpatient clinics• Consulting and treatment services• General surgery services • Nutrition services • Pharmacy service

• Orthodontics services • Radiology/diagnostic radiology• Medical laboratory services• Outpatient clinics• Consulting and treatment services• Pharmacy service

• Paediatric cardiology services • Radiology/diagnostic radiology• Medical laboratory services• Cardiology services • Paediatric services • Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Nutrition services • Pharmacy service


88 89


• Paediatric dentistry services • Radiology/diagnostic radiology• Anaesthesiology• Paediatric dentistry services• Paediatric services • Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Pharmacy service

• Paediatric emergency medicine services • Radiology/diagnostic radiology• Medical laboratory services• Surgery services• Paediatric services • Patient entry services• Consulting and treatment services• Pharmacy service

• Paediatric gastroenterology services • Radiology/diagnostic radiology• Medical laboratory services• General surgery services • Paediatric gastroenterology services • Patient registration services• Follow-up outpatient • Consulting and treatment services• Anesthesiology services • Nutrition services • Pharmacy service

• Paediatric hematology - oncology services • Radiology/diagnostic radiology• Medical laboratory services• Registration services• Outpatient follow-up service• Anesthesiology services • Pharmacy service • Nutrition services • Health education services • Consulting and treatment services


• Paediatric hematology services • Radiology/diagnostic radiology• Medical laboratory services• Registration services• Outpatient follow-up service• Anesthesiology services • Pharmacy service • Nutrition services • Health education services • Consulting and treatment services

• Paediatric nephrology services • Radiology/diagnostic radiology• Medical laboratory services• Paediatric cardiology • Nephrology (kidney) services • Patient entry service• Consulting and treatment services• Nutrition service• Pharmacy service

• Paediatric orthopedic surgery services • Radiology/diagnostic radiology• Medical laboratory services• Pediatrics services • Patient registration services• Outpatient clinics• Consulting and treatment services• General surgery services • Nutrition services • Pharmacy service

• Paediatric surgery services • Radiology/diagnostic radiology• Medical laboratory services• General surgery services • Anesthesiology services • Pediatrics services • Registration services• Outpatient clinics• Consulting and treatment services• Nutrition services • Pharmacy service


90 91


• Pediatrics critical care medicine services • Radiology/diagnostic radiology• Medical laboratory services• Surgery services • Paediatric services • Patient entry services• Critical care medicine services • Nutrition services • Pharmacy service

• Pediatrics Endocrinology services • Radiology/ diagnostic radiology• Medical Laboratory services• Pediatric services • Endocrinology services• Patient entry services• Follow-up Outpatient Clinics• Nutrition services • Pharmacy Service

• Periodontics services • Radiology/diagnostic radiology• Medical laboratory services• Registration services• Outpatient follow-up service• Pharmacy service • Health education services • Consulting and treatment services

• Pharmacy services • Inpatient and outpatient services• Emergency medicine services • Health education services

• Physiotherapy services • Inpatient and outpatient services• Radiology/diagnostic radiology• Physical medicine and rehabilitation • Health education services

• Requestissue/copybirthcertificate/replacethelostbirthcertificate

• Registration service• Payment service


• Rheumatology services • Radiology/diagnostic radiology• Medical laboratory services• Internal medicine services• Patient registration services• Follow-up outpatient clinics• Consulting and treatment services• Pharmacy service

• Speech therapy services • General physical medicine and rehabilitation

• Follow-up outpatient clinics• Consulting and treatment services

• Surgical critical care • Radiology/diagnostic radiology• Medical laboratory services• Registration services• Anesthesiology services • Pharmacy service • Nutrition services • Health education services • Consulting and treatment services


92


• The feto-maternal medicine services • Radiology/diagnostic radiology• Anaesthesiology• Medical laboratory services• Bstetrics and gynecology services• Paediatric cardiology • Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Pharmacy service

• The minimal access surgery service )female) • Radiology/diagnostic radiology• Medical laboratory services• Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Nutrition and clinical dietetics services• Pharmacy service

• The urogynecology service for female • Radiology/diagnostic radiology• Anaesthesiology• Medical laboratory services• Bstetrics and gynecology services• Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Pharmacy service

• Urology services • Radiology/diagnostic radiology• Anaesthesiology• Medical laboratory services• Emergency• Patient entry services• Follow-up outpatient clinics• Consulting and treatment services• Surgery• Pharmacy service