Driving Results

windhampros.com

Contact Center and Receivables

Management Outsourcing Solutions

for Transportation and Logistics

Services Companies.

Customer Lifecycle Management

Windham’s customer lifecycle management approach has been refi ned from over 35 years of successful collections and customer contact experience.

Our solutions are compliance- and customer- focused, improving cash fl ow while creating positive customer experiences across your lifecycle that bolster satisfaction.

+ Supply chain managers + LTL and TL trucking companies + Air and rail cargo companies + Express delivery companies + Ocean freight carriers + Logistics providers + National motor carriers + Fleet fuel billing card companies

Proven Solutions For:

+ Inbound sales and customer acquisition

+ Accounts receivable portfolio management

+ Billing services + Scheduling services + Fleet tracking + Quotes + Claims handling + Fulfi llment call center + Automated dispatch

notifi cations + Troubleshooting/help desk + Reverse logistics and returns

inquiry tracking + Ticketing services

We can handle calls for:

+ Accurately answer your customers’ questions

+ Explain the complexities oftheir bills

+ Resolve disputes and confusion + Reduce amount of aging

delinquencies + Anticipate customer needs to

ensure continued and hassle-free success

Customer ContactSolutions

Windham provides high-quality inbound and outbound B2B and B2C contacts from knowledgeable, compassionate account specialists capable of handling accounts in your name.

Our team is specially trained for you and your industry. We learn about your services, processes, and culture to deliver consistent, seamless call support so we can:

Our fi rst- and third-party recovery programs help you increase revenue through strategic, custom-built solutions that target your biggest business and customer retention challenges.

Sustainable processes and fl exible technology reduce costs while increasing operational effi ciency. We improve the profi tability of your relationships and receivables by:

Windham gives our clients the same relationship-based experience they want for their customers. We offer individualized, focused attention centered on resolving the business and retention challenges specifi c to you.

All of our solutions emphasize:

Our training, data storage, and facility security meets or exceeds the requirements and best practices of:

Windham is a certifi ed member of the International Association of Commercial Collectors and ACA International. We’re also a founding member of the Commercial Collection Agencies of America.

Receivables Management

It’s All About You

Compliance at Every Step

+ Maximizing recovery of unpaid bills of lading and freight bills

+ Pursuing slow-pay accounts

+ Protecting your company’s brand and image

+ Managing complex billing

+ Increasing customer satisfaction

+ Reducing DSO

+ Identifying root causes of delinquencies and disputes for improvement opportunities

+ Customized workfl ows built around your initial needs and goals but designed to evolve over time based on changing needs

+ Client-specifi c training tailored to include knowledge of your company, services, and culture for effi cient service

+ FDCPA

+ TCPA

+ FISMA

+ Fair Credit Reporting Act

+ FTC’s Red Flag Rules

+ Heightened compliance management system thattouches and monitors each part of our process, fromaccount-level audits to call monitoring and voice analytics

+ Advanced technology that scales to portfolio sizes and customer service needs

+ Secure connectivity to be able to work directly from your system

+ Omni-channel options to make it easier and more convenient for customers to ask questions and resolve issues

+ On-shore account management and calling from our U.S. call centers

+ Gramm-Leach-Bliley Act

+ All other applicable federal and state regulations and guidelines

PEOPLE. RESULTS. TRUST.

Windham Professionals, Inc. 380 Main Street Salem, NH 03079

(877) 682-4843 windhampros.com

SALEM, NH • HENDERSONVILLE, TN • LAS VEGAS, NV • ELMA, NY

Built from 35 years of forward-thinking customer care and accounts receivable management experience, our programs offer a collaborative and comprehensive way to address your AR and customer retention challenges. Our focus on customer-centricity combined with the development of highly skilled and professional account specialists optimizes each customer interaction. We reduce costs, increase efficiencies, and improve the customer experience to maximize financial performance across your entire lifecycle.