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www.driven-solutions.com
About us
Established in 1948
Driven Solutions is a provider of ancillary products
• Car Club
• Travel Insurance
• Travel Protection
• Concierge Services
• RV Tech support
Over $2 billion dollars paid out to customers & dealers
• Vehicle transport
• Credit protection
• Theft protection
• Expert Opinion℠
• Lease Wear & Tear
About us
Operate 2 internally-owned, 24x7 call centers, leveraging proprietary membership system
75% bilingual staff (English, Spanish and French)
Customer –centric philosophy
Custom-tailored programs
Our Brands:bout us
Partners
Fee’s
Cla
im’
sC
ost
This presentation and the information contained in it are the confidential and proprietary work product of Dominion Automobile Association © 2009
Prestigious ISO 9001:2000
certification for the highest
information security practices; PCI
compliant and certified level 1 –
Recertification in December
2011. Contracted network of 32k towing
and service providers in the US and
Canada Two fully redundant Data and Call
Centers in Dallas, TX and London,
ON– Not outsourced like
competitors We service over 10 million
customers
Supporting clients and customers 24/7 – Providing the best emergency service the industry has to offer – drives everything we do, from our call centers to our towing network to the technology that powers them.
Network
Class 26,001 to
10,000 lbs
Class 16,000 lbs or
less
Class 310,001 to 14,000 lbs
Class 414,001 to 16,000 lbs
Class 516,001 to 19,500 lbs
Class 619,501 to 26,000 lbs
Class 726,001 to 33,000 lbs
Class 833,001 lbs and over
We are the only company in the Canada & U.S. to provide service to all vehicle classifications
Scope of services
Automotive OEM’s New & Used F&I Aftermarket
Warranty Maintaince
Industries
Insurance Towing & Labor Brokers &
Agencies Retail & Reseller
Arrangements On Demand One-Call
Accident Scene Claims
Mitigation Secondary
Towing
Affinity Banking Independant
Consumer Lending
Auto Lending Products Loyalty Products
Logistics Network Mgmt.
Tow Repair Storage Transport Accident
Municipalities Fleet (Light &
Heavy) Goverment
Products
Our emergency road service is a 24/7/365 days a year product. After all, emergencies don't take a holiday. We offer both standard and custom programs for vehicles of every weight and classification: cars, trucks, vans, RVs, buses, motorcycles and commercial tractor-trailers. Our core roadside assistance service offers several major benefits including:
Towing Winching Battery Jump Start Lockout Tire Change Fuel Delivery
On Demand Travel Insurance Legal defense Destination Assistance Theft Protection iPhone applications
Products: Customizable iphone app
Branded in your company logo / colors Location tracking via GPS / Google Maps Direct contact to any call center Accident / Claims reporting feature (w/ photos)
Products
Insurance ServicesWe’ve managed accident scene towing and removal throughout North America – assisting our clients customers for over 45 years. Our disciplined approach to network management has resulted in significant savings over the past decade.
Turnkey private label solutions Fast, 24/7/365 tow network across U.S. and Canada Dedicated case managers internally managed Closed-loop process both personalized and automated
services Secondary towing services On-Demand products and pricing FNOL – Accident scene services
Products
Tires and wheels are where the rubber hits the road. Literally. That's why Driven Solutions is here to be your customer's tire and wheel protection provider. Our Tire & Wheel Protection package provides comprehensive coverage of the owner's vehicle in the event of tire damage resulting from a road hazard.
Road Hazard
Cosmetic tire and wheel coverage
Sign and Drive roadside assistance
Deductibles
Custom
Reimbursement programs
Products
The car key of today has blossomed into an elaborate key fob with multiple buttons and functionality. Now, each key fob includes a complex computer chip that makes replacing a lost or stolen key very expensive. That's why Driven Solutions has developed our Key Fob Replacement Plan which provides a no-cost guarantee to replace your keys, giving you peace-of-mind from this very expensive loss.
Key Replacement with Motor Club Benefits: Key replacement for your lost, stolen or destroyed keys Lost keys will be disabled from starting your vehicle Lockout Protection 24-hour Emergency Roadside Service
Products
Our Paintless Dent Repair warranty uses expert body workers and specialized tools to gently push dented metal back to its original form. This dent repair warranty seamlessly erases door dings caused by shopping carts and the carelessness of other people.
What dent repair warranty provides: Procedure permanently removes door dings and minor
dents without harming the manufacturer's finish No sanding, painting or body fillers Repairs are fast & guaranteed
Products
Windshield Protection. This comprehensive Windshield Protection warranty covers the car owner from all cracks, chips and stars on the front windshield glass. This patented windshield repair process bonds glass together, restores windshield strength and prevents small cracks from spreading.
Repairs cracks Fixes stars Mends chips Improves appearance
Throughout the years, Driven Solutions has gained a reputation for nimbleness. We are quick to listen and fast on the uptake.
This has enabled us to tailor our ancillary roadside, automotive protection, travel club, credit card and insurance products to meet
the unique needs of each of our clients.
Joseph Licciardi, Vice PresidentDriven Solutions
Office: (214) 570-3038 Mobile: (561) 319-3766Email : [email protected]
www.driven-solutions.com
Questions?
