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© 2020 Agero, Inc. All Rights Reserved. 400 River's Edge Drive, Medford, MA 02155 * Based on Agero Consumer Research, August 2020 Recall Validation Omnichannel Contact Scheduling Logistics Support Customer Survey The automotive focused solution for all your recalls needs, quickly and effectively driving recall completion through a seamless customer experience. Customer Experience Completion rate with mail plus email, phone or text.* Reach the true owner with optimized outreach. Eligibility is confirmed based on your latest data. Zip codes covered with our Nationwide curated tow network. In need of a recall repair struggled to schedule. Integration with dealer scheduling to reduce friction. Coordinate vehicle and customer support. Branded, simple customer feedback. Instantly, with easy to use uploader. Improvement in response rate through survey optimization. Drive Results with Recall Solutions that Put Customer Experience First 90% 2X 100% 40% Benefits Quick Set Up Always at the ready, easy to setup, easy to update. Process Management Full support, end to end, with visibility, support and results throughout. Streamlined Customer Experience From notification through repair, deliver a seamless customer experience. Automotive Focused Built specifically to support automotive, based on decades of experience. Configurable Adjustable to meet specific needs throughout the campaign. Vehicle Logistics Management Tow and alternative transportation networks to make completions easy.

Drive Results with Recall Solutions that Put Customer

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Page 1: Drive Results with Recall Solutions that Put Customer

© 2020 Agero, Inc. All Rights Reserved. 400 River's Edge Drive, Medford, MA 02155 * Based on Agero Consumer Research, August 2020

Recall Validation Omnichannel Contact Scheduling Logistics Support Customer Survey

The automotive focused solution for all your recalls needs, quickly and effectively driving recall completion through a seamless customer experience.

Customer Experience

Completion rate with mail plus email,

phone or text.*

Reach the true owner with

optimized outreach.

Eligibility is confirmed based on

your latest data.

Zip codes covered with our Nationwide curated tow network.

In need of a recall repair struggled

to schedule.

Integration with dealer scheduling to reduce friction.

Coordinate vehicle and

customer support.

Branded, simple customer feedback.

Instantly, with easy to use uploader.

Improvement in response rate through survey optimization.

Drive Results with Recall Solutions that Put Customer Experience First

90% 2X100%40%

Benefits

Quick Set UpAlways at the ready, easy to setup, easy to update.

Process ManagementFull support, end to end, with visibility, support and results throughout.

Streamlined Customer ExperienceFrom notification through repair, deliver a seamless customer experience.

Automotive FocusedBuilt specifically to support automotive, based on decades of experience.

ConfigurableAdjustable to meet specific needs throughout the campaign.

Vehicle Logistics ManagementTow and alternative transportation networks to make completions easy.

Page 2: Drive Results with Recall Solutions that Put Customer

Features

© 2020 Agero, Inc. All Rights Reserved. 400 River's Edge Drive, Medford, MA 02155 * Based on Agero Consumer Research, August 2020

We are the leader in driver assistance services, safeguarding consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients relationships with their customers. We protect 115 million vehicles nationwide in partnership with leading automobile manufacturers and insurance carriers, responding to more than 12 million requests annually. Our product ecosystem is powered by Swoop, a San Francisco based digital dispatch software provider we acquired in 2018. To learn more, visit www.agero.com/consumer-affairs

About Agero

Leverage our expertise to get started quickly.

Support, surprise and delight customers

with tow and transport assistance.

Trained and ready for both outbound and inbound support.

Templates & Pre-configured

Campaigns

Vehicle Logistics

Omnichannel Outreach

Reporting Award Winning Contact Centers

Reach customers in their

preferred channel.

Real time data for each campaign,

each touch point.

Product ViewView Full Campaign

Schedule Integration

Owner Identified & Profile Enhanced

Complete Case History

Task Automation

https://www.agero.com/consumer-affairs

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