Upload
babbo2
View
567
Download
2
Tags:
Embed Size (px)
DESCRIPTION
Allow us to manage your travel!
Citation preview
Scope of Travel Agency Services
Presented by Dream Come True Travel at
the Travel Collaborative
2
Today’s Topics
Introduction to Dream Come True Travel
Travel Management and Procurement Challenges
Travel Services and Process Overview
Company Benefits
Cost Management
Technology Offerings
Summary and Next Steps
Introduction to Dream Come True Travel at the Travel
Collaborative
4
Dream Come True Travel at a glance
4th largest Travel Management Company according to Business Travel News.
Nearly $1 Billion in Total Sales.
Established since 1966.
Headquartered in Boston.
Over 40 locations established.
Employs over 800 staff.
Consistently arrive at client solutions with a level of dedication, detail & personal service.
OverviewOverview
5
Local Coverage & Experience
Established and Growing Network of Full Service Locations.
6
Global reach
Well-positioned to service multinational corporate clients on a global basis.
Able to offer local service in over 80 countries worldwide.
Tzell UK opened Feb 2008.
Procurement Challenges
The Headlines: Costs are Out of Control
“U.S. Domestic Airfares Surge 13%
Year-over-Year in Second Quarter.”
Business Travel News, 9/18/06
"The hotels are sitting in a position where they can dictate prices, and it's causing hotel expenses to outweigh air spending.”
Business Travel News, 9/11/062007 AirPlus International Travel Management Study
“82 percent of U.S. buyers expect their travel costs to increase, up from 53 percent in 2006.”
“Leading Companies Share Best Practices
Controlling Travel Costs. Chevron, Starbucks
and Tiffany & Co. among businesses
leveraging T&E cards”
Supply & Demand Chain Executive. 7/24/2007
“Air, hotel and car rental rates set to rise in 2007 says AMEX forecast.”Travel Daily News, October 27, 2006
9
Compliant with Policies…………….
Using Negotiated Rates…………….
Using Preferred Suppliers…………….
Saving $$
Less than 40% of business travel is
booked online
Poor Compliance and High Prices
Using unsanctioned suppliers
Low online adoption
Out of policy
Paying higher prices
Only 4 of 10 employees
consistently use preferred suppliers
Businesses pay 15 -27% higher prices for purchases outside
company controls
24% of services are purchased outside
sanctioned procurement policy
Your Employees
On average, employees visit 4 web sites to find, buy and manage
services
Lost productivity
Sources: Aberdeen, PhoCusWright, Lieberman Research Worldwide
Process Overview
11
So why partner with Dream Come True Travel?
Utilization of the best technology in the industry, with proprietary development of customized solutions where existing technologies do not exist.
Proven cost-savings experience and cost avoidance programs.
High touch, high quality, customer service driven attitude.
Highly experienced and diverse personnel, with a very low turnover rate of employees.
Attentive, hands-on management.
CustomerService
Technology Experience
ApproachCostManagement
High touch, high quality customer service
No call centers. Each corporate account
receives a designated team.
No call centers. Each corporate account
receives a designated team.
Agents may be contacted by toll-free phone or email.
They are capable of handling every function of the travel reservation process.
Agents may be contacted by toll-free phone or email.
They are capable of handling every function of the travel reservation process.
Ensures your organization’s travel policies and objectives are met.
Corporate travelers receive professional, personalized and proactive service.
Ensures your organization’s travel policies and objectives are met.
Corporate travelers receive professional, personalized and proactive service.
13
Highly experienced and attentive approach
Effective problem solving by determining cause and
suggesting suitable solution.
Support in all activities to ensure best practice and continuous improvement.
Manage the account primarily through face-to-face appointments as well as telephone and e-mail contact.
Ensure day-to-day bookings are made in accordance to agreed service policy.
Minimize queries and complaints through effective relationship management.
Deliver MI and reporting at agreed intervals and by means of review packs
compiled for the purposes of review meetings.
Monitor & analyze spend, identify savings achieved &
recommend opportunities for further savings and
lifecycle value.
Update your organization with relevant industry
news.
14
Cost Management
Unrivalled buying power.Unrivalled buying power.
Exclusive preferred hotel program.Exclusive preferred hotel program.
The best price every time - whatever the source.
The best price every time - whatever the source.
Formidable negotiator with suppliers. Leverage our nearly billion dollar
travel spend.
Formidable negotiator with suppliers. Leverage our nearly billion dollar
travel spend.
Ben
efi
tB
en
efi
t
Substantial discounts at over 50,000 properties at 190+ hotel chains worldwide.
Unique amenities & exclusive privileges at over 500 hotels in 250 destinations.
Substantial discounts at over 50,000 properties at 190+ hotel chains worldwide.
Unique amenities & exclusive privileges at over 500 hotels in 250 destinations.
Ben
efi
tB
en
efi
t
Automated Quality Control Program.Comprehensive Low Fare Search.Daily Fare Review.International Rate Desk.
Automated Quality Control Program.Comprehensive Low Fare Search.Daily Fare Review.International Rate Desk.
Ben
efi
tB
en
efi
t
15
Cost Management - Suppliers
Key Airline Relationships Key Hotel Relationships
Longstanding Vendor Relationships
Over the past 40 years, Tzell has developed strong relationships with key industry vendors including leading airlines and hotels.
16
Latest Technology Tools
Multi Global Distribution Systems - Sabre, Worldspan.
Access to more than 400 airlines, over 77,000 hotels & 36 car rental companies.
Multi Global Distribution Systems - Sabre, Worldspan.
Access to more than 400 airlines, over 77,000 hotels & 36 car rental companies.
Automated quality control ensures the lowest practical airfares based on company travel policies & profiles.
Unused ticket tracking. Automated pre-trip
approval process. Web based report
access.
Automated quality control ensures the lowest practical airfares based on company travel policies & profiles.
Unused ticket tracking. Automated pre-trip
approval process. Web based report
access.
Online Booking Portal - COMPASS powered by GetThere, Rearden or Cliqbook.
Travel Profile management.
Integration with Expense Management Systems.
Online Booking Portal - COMPASS powered by GetThere, Rearden or Cliqbook.
Travel Profile management.
Integration with Expense Management Systems.
17
Web-based Real-Time
Decision-Support
Control Costs
Division ADivision B
Customizable ViewsStart and End dates default to current quarter but you can customize your trending range as well as sort reports by pre-defined accounting hierarchy.
Fare Savings provides summary information for company negotiated discounts, Tzell discounts and online vs. offline transaction savings. Click on each description to access detailed reports.
Trend Analysis provides summary information for all travel in the selected date range for current and prior dates. Monitor trending of key items including Average ticket cost, hotel rates and car rentals.
The Market Share Tab provides City Pair data for Hotel, Car, Air and Rail. The City or City Pair is a link to a detailed report illuminating spend from vendor down to the passenger level.
Web-based Reporting System
18
Comprehensive Report List - over 100 canned reports detailing all aspects of your travel program.
Export to HTML, XML, PDF, Excel or CSV. Our report services can “push” scheduled reports or you can render and print them locally and on demand.
Extensive “drill down” capabilities
Partnership between Tzell Travel and EXPENSEWIRE.com.
Integration of traveler’s booked itinerary data from the Tzell backoffice with ExpenseWire.
The trip you book creates your expense report.
As you complete your trip, ExpenseWire reconciles your travel itinerary with your credit cards to automatically create your expense report.
Keep your travelers on task.
Keep the process rolling in your accounting department.
Ability to do down-stream analysis on booked vs. actual expense data.
Welcome Home! Your expense report is ready…
19
20
Above and Beyond
If you are seeking a departure from the ordinary, consider our 40 years of corporate experience:
A worldwide reputation among our peers, suppliers, and clients for professional, proactive, personalized service
Successes on behalf of some of America’s most successful corporations
Long-term corporate partnerships and preferred vendor relationships
A staff, supported by financial and technological resources, that is the envy of the industry
If you are seeking a departure from the ordinary, consider our 40 years of corporate experience:
A worldwide reputation among our peers, suppliers, and clients for professional, proactive, personalized service
Successes on behalf of some of America’s most successful corporations
Long-term corporate partnerships and preferred vendor relationships
A staff, supported by financial and technological resources, that is the envy of the industry
As a world leader in travel intent on pushing the envelope, Dream Come True Travel is constantly on the move, seeking higher horizons:
Actively engaged in reinventing our business to keep pace with evolving technologies
Investing in new business opportunities to extend the reach and scope of travel management programs so characteristic of the mega agency environment.
As a world leader in travel intent on pushing the envelope, Dream Come True Travel is constantly on the move, seeking higher horizons:
Actively engaged in reinventing our business to keep pace with evolving technologies
Investing in new business opportunities to extend the reach and scope of travel management programs so characteristic of the mega agency environment.
Thank you!
On behalf of all the employees at Dream Come True Travel, we
commit our personnel, financial and technological resources to building a mutually beneficial
and successful travel partnership.