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Leadership from Heart: For Institutionalizing a Culture of Heart in Society through S-L Team Leadership. Dr. Ronald L. Burr. Goals. At the end of this session, participants will have had an opportunity to: Reflect on some Background Factors that Facilitate Caring Team Leadership in S-L - PowerPoint PPT Presentation
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Leadership from Heart:Leadership from Heart:
For Institutionalizing a Culture of For Institutionalizing a Culture of Heart in Society through S-L Heart in Society through S-L
Team LeadershipTeam Leadership
Dr. Ronald L. BurrDr. Ronald L. Burr
GoalsGoalsAt the end of this session, participants will
have had an opportunity to:
1. Reflect on some Background Factors that Facilitate Caring Team Leadership in S-L
2. Discuss some Achievement-Methods, and Applications for these Background Factors
3. Review Learning; Project Applications
Easily Remembered Topics in Easily Remembered Topics in Developing S-L Team Leaders?Developing S-L Team Leaders?
• Easy to remember because each starts with a letter of HEART
• They are responses to needs we all have when working together
• They spring from a HEART of Love often expressed as Caring
• Caring is one of the Three Cs, along with Competence and Confidence, that help define good Team Leaders
Leadership from HEARTLeadership from HEART
• Leaders inspired by Caring are sometimes Leaders inspired by Caring are sometimes referred to as Stewards or Servant leaders.referred to as Stewards or Servant leaders.
• ““Servant Leadership. . .nourishes subtle Servant Leadership. . .nourishes subtle emotional and spiritual needs, creating a emotional and spiritual needs, creating a force for growth and change. . .force for growth and change. . .
• Hyler Bracey, and others write that a servant Hyler Bracey, and others write that a servant leader has extraordinary power because he leader has extraordinary power because he or she meets five unspoken. . .requests: ”or she meets five unspoken. . .requests: ”
Richard L. Daft, Robert H. Lengel, Fusion Leadership: Unlocking the Subtle Richard L. Daft, Robert H. Lengel, Fusion Leadership: Unlocking the Subtle Forces That Change People and Organizations (2000)Forces That Change People and Organizations (2000)
Caring LeadershipCaring Leadership
• Each 5 letters in the word HEART reminds how to care
• Each Letter begins an often Unspoken Request team members have
• Successful Team Leaders have empathy about these requests and know how to respond
From HEART
HHearear and understand meand understand me
EEvenven if you disagree, please don’t make me wrongif you disagree, please don’t make me wrong
AAcknowledgecknowledge the greatness in methe greatness in me
RRememberemember to look for my loving intentionsto look for my loving intentions
TTellell me your feelings with compassionme your feelings with compassion
Hear and Understand MeHear and Understand Me
Every team member is a team leaderEvery team member is a team leader
Good team leaders are at least good listenersGood team leaders are at least good listeners
They will show they understand what a person They will show they understand what a person says before they replysays before they reply
They will listen for feelings and acknowledge them They will listen for feelings and acknowledge them when appropriatewhen appropriate
Discussion Question
In a S-L program you are doing or would like to do:
When and how would you provide education in Listening?
Discussion Instructions:
1. Learn my Signal
2. Discuss your answer with one person beside you or on either side of you. Not more than 3 people are talking together.
3. Watch for my signal. When you see it please get quiet and choose one point you learned that you would share
Share
With one person beside you or on each side of you. Not more than 3 people are talking
together
Review
Jot down what you have learned so far
about Team Leadership from HEART
Even if you disagree, please Don’t Even if you disagree, please Don’t Make Me WrongMake Me Wrong
Fellow team members are best not equated with disagreeable behavior
I-Statements are received better than statements about another that can seem judgmental
Fellow team members have more freedom of choice to accept First-Person Statements
They might even choose to be agreeable
Begin with "I" and end with feelings that if understood stand to improve teamwork
Review Please jot down answers to the following:
1. A teamwork situation wherein your feelings are distracting you from doing your best _______________
2. How you could appropriately remove this distraction by talking directly to the team member about whom you have the feelings? _____________________________
3. Something you learned about the E in HEART _______
Please do this one quietly and alone, just 2 minutes, watch for my signal and we will go on
Acknowledge the Greatness in MeAcknowledge the Greatness in MeOur dreams depend on realizing our inherent potential
Team mates must learn to value their own competencies and abilities to care
Instead of just their past, measurable performance
Intrinsically good S-L opportunities allow team members to become intrinsically confident
Encourage them to reflect on accomplishments and acknowledge strengths
Tell them and their peers what you value about them
Review Please jot down answers to the following:
1. Some team member’s potential to be great you have not yet acknowledged ____________________________________
2. A way appropriately to acknowledge your team member, and to their peers, about their potential to be great ___________
3. Something you learned about the A in HEART ___________
Please do this one quietly and alone, just 2 minutes, watch for my signal and we will go on
Prepare to Share
1. Look at what you wrote in review of E and A in HEART
2. Pick the most important one you want to share
3. Indicate it on your paper
Instructions for Sharing
1. Please remember to keep an eye out for my Signal
2. Turn around and share with someone new, not more than 3 people together
3. One minute per person
Remember to Look for My Loving Remember to Look for My Loving IntentionsIntentions
With a caring environment, do you believe most people grow up wanting to do well?
Yet many of our educational and social structures reflect a different assumption.
Successful Team Leaders won't make a negative assumption without first looking for good intentions.
Underlying peoples’ actions are feelings and attitudes that might be quite different than we think
We all want to be trusted yet are suspicious of others
Looking for good in others reinforces our own and others loving intentions
Review Please jot down answers to the following:
1. Some team member’s intentions of which you have been suspicious ____________________
2. Some loving intentions they may have instead _____________________________________
3. Something you learned about the R in HEART _____________________________________
Please do this one quietly and alone, just 2 minutes, watch for my signal and we will go on
Tell Me Your Feelings with Tell Me Your Feelings with CompassionCompassion
Institutionalizing a Culture of HEART in Society doesn't mean no conflict
It means successful Team Members together transform conflict into cooperation
This transformation requires compassion in sharing our feelings about behavior we believe blocks our common success
Compassion requires telling the other party respectfully and directly about alternative behavior conducive to success--and not telling other people
Compassion requires actively listening when they reply
No matter how much follow up is needed to transform this conflict, each interaction requires the same level of compassion
Review
Please jot down answers to the following:
1. Some un-confronted team member’s behavior you think is blocking team success ________________________
2. A plan for telling them about their behavior, and alternatives, even if repetition is required ___________
3. Something you learned about the T in HEART _______
Please do this one quietly and alone, just 2 minutes, watch for my signal and we will go on
Review of this Session
1. Look back at everything you learned about H-E-A-R-T
2. Pick one of those you think will be most effective if you put it into practice
Share
With one or two people near you.
Not more than 3 people will be talking together
Session EvaluationLook back over the Goals of this Session:
1. Reflect on some Background Factors that Facilitate Caring Team Leadership in S-L
2. Discuss some Achievement Methods, and Applications for these Background Factors
3. Review Learning; Project Applications
On a scale of 1 – 10, 10 high, to what extent were you able to meet each of the goals of this session?