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This tutorial covers the first step in the Review Concierge program to help doctors improve their online reviews. It contains an action checklist to establish a basic protocol for giving Patient Review Templates (aka Review Letters) to happy patients as they checkout. Once this procedure is established, one out of every 50 satisfied patients that walks out of your office will leave you a positive review online. Over time, this will significantly improve and protect your public image.
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Sales: 1-866-932-5888
Dr. Reviews 101Put 50 patient review letters on your front desk
This email is sent to clients of Review Concierge once they sign up for the $50/mo Professional Plan. It describes how to get better reviews online using Patient Feedback templates with Review Link (drstars.com).
Please forward this email to your office manager, have him/her print it out and bring it back to you with the following action steps checked-off:
CHECKLIST: ACTION STEPS
1. [ ] Customize one of the attached Patient Review Letters 2. [ ] Print 50 letters on your letterhead3. [ ] Train your front desk to hand them out
ACTION STEPS
1. There are two Microsoft Word files attached to this email. If you don’t find them attached, you can access the online versions here:
Patient Review Letter-Feedbackhttp://easylink.biz/vxogz
Patient Review Letter-Endorsementhttp://easylink.biz/ehebh
You’ll notice that the -Feedback letter merely asks for “feedback.” The -Endorsement letter more explicitly asks for a review. Choose the template that you feel most comfortable with. Most doctors use the -Endorsement letter, but they verbally ask for “feedback” as they’re handing out the letter.
2. Print a stack of 50 letters, and give them to your front desk staff. Tell the front desk that this stack of letters needs to be given out completely—no more letters left—within 30 days.
Sales: 1-866-932-5888
3. There is only one rule: give them to satisfied patients. If the letters are still on your front desk in 30 days, you either have no satisfied patients or your front desk isn’t handing out the patient review letters.
One way to signal to your front office staff that a patient is happy is write a smiley face on the patient’s routing slip. Upon checkout, the patient hands the routing slip to the front desk. The front desk then includes a copy of the Patient Review Letter in the patient’s discharge papers.
WHAT TO EXPECT
It typically takes 50 patient review letters to net you one (1) new review; we call this the 1:50 rule.
The average doctor who uses Review Concierge conducts 3,000 patient visits a year. If patients are satisfied only 50% of the time, the doctor has 1,500 opportunities to get a positive review. Assuming the 1:50 rule, the doctor will receive 30 new positive reviews during the year.
You can beat the 1:50 rule with several additional tips that we’ll share in the weeks to come.
To fast-forward this lesson plan and talk to a Review Concierge about establishing a protocol in your office to get more reviews, please call 866.407.6020 or email [email protected].
Review Concierge is located in sunny San Diego. Specifically, at
9707 Waples StSan Diego, CA 92121United States
Sales: 1-866-932-5888Support: 1-866-407-6020Email: [email protected]
Sales: 1-866-932-5888
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