DQS-AUDITS

Impulses that unleash potential

DQS GmbHDeutsche Gesellschaft zur Zertifizierung von Managementsystemen Germany

MANAGEMENT SYSTEMS

The foundation of your successBuild on our core competence: powerful audits for your management system

Management systems are tools for leading and directing your organization. They are based on structured and optimized processes, control them and justify the continuous, systematic improvement of the organization in order to achieve the planned goals.

What’s more, they focus on the requirements of customers and other interested parties and support your organization decisively in accepting and successfully mastering the challenges of the market and society.

Management systems usually follow a Plan-Do-Check-Act cycle.

Benefits:

Processes are transparent and stable

Responsibilities are clearly defined

Customer and employee satisfaction is improved

Risks and opportunities are systematically identified and managed

We audit and certify management systems on more than 30,000 audit days per year. At DQS, we specialize in giving you valuable impulses with our extensive technical, regulatory and industry competence, leading the way to further develop your system and increase the performance of your organization. It is how we transform your management system into the foundation of your success.

2

“An actively driven, constantly improved management system helps to concentrate the various tasks and activities, focus people

on common goals, communicate these goals comprehensively and measure progress. For us,customer

a management system is not a rigid structure or an end in itself. Instead, it is a reflection of our company’s principles,

a management tool for interconnected control circuits.”

Andreas Hüllhorst, Managing DirectorHottinger Baldwin Messtechnik GmbH, Germany

DQS-Customer since 1986 (Customer No. 000001)

3

DQS AUDITS

Our mission starts where audit checklists endNew perspectives for new options: our view of your potential

DQS audits provide you with clarity. Our impartial, comprehensive outside assessment of people, processes, systems and results shows how effective your management system is, how it is imple-mented and mastered.

We pride ourselves on providing audits that you clearly perceive as an enrichment for your management system instead of an exam.

Every one of our audits is an individual analysis of your processes and management system. Our mission always starts where audit checklists end. We specifically ask “why” questions because we want to understand your reasons for choosing a particular implementation approach. We concentrate on your potential for improvement and provide ideas that help you change your per-spective. In the process, you will identify new ways to continuously improve your management system.

By the way: If an audit results in the issuing of a certificate or an attestation, the name DQS also stands as a visible mark of quality, efficiency and customer-oriented processes – for your customers, for market participants and other interested parties.

44

“Over the years, DQS has proven to be a good, reliable partner. It lives up to its strong reputation and provides

solid, high-quality services for a reasonable price. DQS also employs sophisticated auditors with broad, deep expertise.

That can only be beneficial to our organization.”

Silke WieserHead of Quality Management

Kößler technologie GmbH, Germany

5

DQS SERVICE SPECTRUM

Issues that also concern your organization One-stop shop for the full range of services. Individually or integrated on request.

We audit according to around 100 national and international standards as well as company and association-specific regulations. The spectrum covers almost all areas of business activity, including:

Quality Management (e.g. ISO 9001)

Enviromental Management (e.g. ISO 14001)

Information Security and Data Protection (e.g. ISO 27001)

Sustainability (e.g. SA8000)

Energy Management (e.g. ISO 50001)

Health and Safety Management (e.g. ISO 45001)

Corporate Health Management (DIN SPEC 91020)

Service Excellence (e.g. DIN SPEC 77224)

Risik Management (e.g. ISO 31000/ONR 49001)

Industry-specific Standards (e.g. IATF 16949)

Supplier Management and other Topics, developed according to your specifications and objectives

66

DQS CUSTOMERS

Satisfied customers are our best advertisement … and you’ll find them in all industries – including yours.Our customers include companies, institutions and organizations of all sizes and industries: From craft enterprises to small and mid-market manufacturing and service companies – including closely regulated professions – to multinational industrial corporations and institutional providers of healthcare and social services all the way to educational institutions, associations and the public sector.

Customer satisfaction is the benchmark we measure ourselves by. Every single day. That’s why we ask our customers to rate auditors’ performance and customer service after every audit. On a scale with the best grade being 5, we score well above 4 in both areas. As we have for years. For us, it is both commitment and incentive.

PROACTIVE SERVICE – written large everywhere, not just here

Our customer service offers all this and more:

Involvement in auditor selection

Proactive assistance with advance planning for your regular audits. Even for complex procedures that cover multiple certifications

Professional planning and coordination of multi-site certifications (for multiple sites within one organization or an group of indi-vidual organizations), including international assessments

Online access to key documents and assessment data

Worldwide customer database with certificate download

Extensive sources of information such as workshops, webinars, newsletters and online technical journal

77

DQS AUDITORS

Our principle: auditors with field experienceIndustry experts who speak your language

At DQS, the mission to maximize audit quality starts early – when we select our auditors: We only employ experts with field experience.

Our auditors are professionals and managers who are economically independent of us.

Our auditors represent all sectors of business and industry, the public sector, healthcare and social services.

Our auditors are highly trained and educated – over one-fifth of them have doctorates.

Our auditors have extensive experience and excellent hard, soft and methodological skills.

Many of our auditors have implemented and improved management systems themselves.

On average, our auditors are approved for three different standards.

Around 800 auditors work for us. They are constantly rated by us and our customers. In addition, regular monitoring and training makes sure that DQS audits meet the highest standards: yours.

Most importantly: A DQS audit is a dialog between partners. Our auditors know your industry and speak your language. They give you a fresh look at your processes and management system and offer impulses that help you unleash your potential.

88

“A DQS audit is always an important milestone in the enhancement of our management system. The honest audit atmosphere, focused questions and the auditor’s profound knowledge of multiple standards uncovers areas for useful improvements. That particularly enables comparisons with

approaches taken in related industries, too.”

Moritz AchillesHead of Integrated Management System

NEPTUN WERFT GmbH & Co. KG, Germany

9

DQS GmbH

Quality and value for over 30 yearsOur mission: to support organizations and strengthen their capabilities

We are the largest member of the DQS Group, one of the world’s leading audit specialist and certifier with over 80 representative offices in more than 60 countries.

Founded in 1985 by DGQ (Deutsche Gesellschaft für Qualität) and DIN (Deutsche Institut für Normung) as Germany’s first certi-fier of “quality assurance systems”, we have made it our mission to support organizations by strengthening their capabilities with value-added audits.

More than 29,000 certified management systems for customers in around 130 countries, for global corporations, medium-sized companies and small businesses are an expression of a success story spanning over 35 years.

Working side-by-side with our auditors are our 200 highly skilled and trained front- and back-office employees who do everything possible to support our customers’ success. In these areas and in our audits, we combine our expert knowledge with the commit-ment to further develop your processes and management systems – and thus the performance of your company.

Shareholders of DQS Holding GmbH

1010

Expect more from your audit than a certificate of conformity!

Our mission starts where audit checklists end. With our experienced specialists and

executives from your industry we employ experts who speak your language and understand the challenges you face.

Our auditors show you and everyone involved where to focus your energy in order to identify and unleash potential.

These are DQS audits.

11

ImprintDQS GmbHDeutsche Gesellschaft zur Zertifizierungvon ManagementsystemenAugust-Schanz-Straße 2160433 Frankfurt am Main, Germanyphone +49 69 95427-0

Edited by: Carmen DohnHead of Marketing & CommunicationPhotos: Shutterstock, DQS GmbH, Martin Joppen, Hottinger Baldwin Messtechnik GmbH, kößler technologie GmbH, Neptun Werft GmbH & Co. KG

As of: April 2019www.dqs.deinfo@dqs.de

A partner you can trustOur accreditations and licenses

We keep our audits impartial, independent and appropriate. And we conduct them based on internationally accepted rules. In our approach, we regularly undergo inspections and witness audits by DAkkS, Germany’s national accredita-tion body, and by system institutions such as IATF, UNIFE and IAGQ.

Accreditations from DAkkS and licenses from system institutions are the basis for our business operations – and your trust in us.

As a result, we can guarantee that our certificates are standard-compliant, globally accepted and internationally comparable.

We are where you need usDQS: a member of IQNet – the international certification network

DQS is a founder and full member of IQNet, the largest network of leading international certifica-tion bodies. Worldwide certifications are organized centrally and conducted by national partners within the network.

More than 40 partners in IQNet cover around one-quarter of the global market with more than 200 branch offices and 300,000 certificates issued. Being an IQNet member enhances our worldwide presence beyond DQS Group’s own international network.

For you, this means: Value-adding audits – wherever you need them.